Users Voice for Audiobooks

13% users rated Terrible
7% users rated Poor
5% users rated Average
8% users rated Very Good
67% users rated Excellent
Pie Chart Review Representation for Audiobooks
Audiobooks Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Mar 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.2 4.9 1 4.9 1
Dec 2022 5 5 5 5 5 5
Jan 2023 3.4 3.3 4.4 2.3 4.8 1.5
Feb 2023 3.2 5 4.6 2.2 5 5
Mar 2023 2.3 5 5 5 5 5
Line Chart for Rating of peer stores

audiobooks.com

patpat.com

books2door.com

barnesandnoble.com

framesdirect.com

paypal.com

Detailed Audiobooks Review by

Introduction

Audiobooks are an excellent way to experience literature on the go. They offer the opportunity to multitask and listen to your favorite stories while cooking or commuting. One of the leading names in the industry is Audiobooks.com. Founded in 2011, the company has an extensive catalog of audiobooks and is available on a variety of platforms, including iOS, Android, and web.

Pros and Cons

Pros:
  • One of the largest audiobook libraries
  • Simple to navigate and user-friendly application interface
  • The audiobooks.com application is available on a variety of platforms and integrated with many voice platforms, including Alexa, Google Assistant, and Siri
  • Unlimited access to exclusive podcasts and audiobooks with the Premium Plus plan
Cons:
  • The Premium Plus plan is relatively expensive compared to other audiobook subscription services
  • The application does not have a sleep timer feature

User Experience

The audiobooks.com application interface is easy to use and has a clean design. It allows users to browse their library, explore new releases, and access their wishlist. The user interface is customizable, enabling users to adjust the narration speed and add notes to the audiobook.

Pricing and Value for Money

The company offers a free 30-day trial period for new subscribers, and its monthly subscription fee is $14.95 per month after the free trial. The Premium Plus plan costs $20 per month, providing access to exclusive content and unlimited access to audiobooks. Compared to other similar services, audiobooks.com pricing is relatively high.

Alternatives

Audible and Scribd are two competitors of audiobooks.com. Audible is one of the most popular audiobook providers, while Scribd provides audiobooks, eBooks, newspapers, and magazines.

Customer Service

Audiobooks.com's customer service is available through email, phone, and live chat. According to customer reviews, the company is prompt to respond and provides helpful solutions to customer inquiries.

Product Quality and Selection

Audiobooks.com has an extensive collection of audiobooks, including bestsellers, new releases, and classics. The company provides audiobooks from various genres, such as fiction, non-fiction, biography, and self-help. The company also offers exclusive audiobooks and podcasts to its Premium Plus subscribers.

Website Usability

The website is user-friendly and easy to navigate. It allows users to manage their account, browse their library, and search for audiobooks. The website also provides users with a review section, making it easier to make informed decisions before purchasing audiobooks.

Returns and Exchanges

Audiobooks.com offers a full refund for audio titles that are not meeting the user's expectations for up to 14 days after the purchase. Subscribers can exchange audiobooks up to seven days after purchase. However, they need to pay the difference in price if the new audio title costs more.

Promotions and Discounts

Audiobooks.com offers promotional discounts from time to time, such as $10 off the subscription fee. Promotions have varying validity periods and are available to both new and existing customers.

Reputation

The company has a good reputation among audiobook lovers. It has numerous positive reviews for its extensive library, user-friendly interface, and customer service.

Payment Options

The audiobooks.com application accepts payment via credit card or PayPal. The company's monthly subscription fee can be paid using these payment methods.

Loyalty Programs

Audiobooks.com does not have a specific loyalty program. However, they provide incentives through promotional discounts from time to time.

Customer Reviews

Customer reviews of the company are mostly positive. They praise the company for their vast library of audiobooks, user-friendly interface, and excellent customer service. Negative reviews are relatively minimal, often related to the application's technical issues.

Community Involvement

The company does not have a specific community involvement program, but they offer a section on their website, showcasing their audiobook recommendations and providing a platform for audiobook lovers.

Shipping and Costs

Shipping and costs are not applicable for audiobooks.com as being an audiobook streaming service; all the content is delivered online.

Conclusion

Audiobooks.com offers an extensive selection of audiobooks and podcasts, user-friendly interface, and excellent customer service. However, their pricing is higher than their competitors, and their sleep timer feature is missing. Overall, audiobooks.com is a great audiobook provider for users looking for a vast library and high-quality content.

Audiobooks Recent User Reviews

User Rating

5 stars

83

4 stars

22

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Reviewer Name: Barbara

Review Submission Date: 2023-02-16

Review Title: The one book I wanted was not free
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Review Description: The one book I wanted was not free. I thought all books were no charge, included in monthly fee.

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Reviewer Name: Janette

Review Submission Date: 2023-02-15

Review Title: Does not work
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Review Description: When I go to play the audiobooks it says there is an error and it can’t be played.I’ve tried on numerous devices.

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Reviewer Name: Mike

Review Submission Date: 2023-02-11

Review Title: 24 hours after signing up I was…
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Review Description: 24 hours after signing up I was listening to book number two and had consistent buffering issues while playing at 1.25-1.75 speed. While this didn’t happen during book number one, I found it odd that I’d be advised to delete and reinstall the app considering I just downloaded it. However, I followed their guidance and the buffering issue continued. I likely won’t continue with the service passed the trial period.

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Reviewer Name: Kevin

Review Submission Date: 2023-02-10

Review Title: Just Started…
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Review Description: Just picked a book and have not started to read it yet.

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Reviewer Name: Falko

Review Submission Date: 2023-02-09

Review Title: Bad search function and the free trial…
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Review Description: Bad search function and the free trial directly deducted from my card.

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Reviewer Name: customer

Review Submission Date: 2023-02-09

Review Title: Exceptional Customer Service
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Review Description: When I experienced a problem downloading an audiobook in another language on accident, the customer service team quickly resolved my issue and credited my account!

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Reviewer Name: Francisco Giraudo

Review Submission Date: 2023-02-05

Review Title: Enjoying it all around!
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Review Description: It is easy to use. Very straight forward, and you get exactly what is advertised. I have the physical copy of the book and I truly enjoyed that I could follow along just with a trial version of the site. Great service!

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Reviewer Name: Orazio

Review Submission Date: 2023-02-04

Review Title: Unable to activate my account and have…
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Review Description: Unable to activate my account and have emailed twice entered card numbers and told I have vip. Credit and then nothing Really shut experiance

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Reviewer Name: Nadia Anders

Review Submission Date: 2023-02-03

Review Title: Extremely deceptive
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Review Description: Extremely deceptive! They offer a free trial with “3 free books” but I got charged for the two books I chose. When I called they told me to email the manager for a refund. No wonder Amazon has the monopoly on the online world. They know how to treat their customers. Hopefully I will get my refund. I can’t believe I have to email “the manager”. What is this, the 1980s?

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Reviewer Name: Holly

Review Submission Date: 2023-02-01

Review Title: I Love Audiobooks
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Review Description: I like the flat, monthly fee and the credit system. Very easy to use. So far, I have gotten access to my book club reads. They are new books at a great price. Love it!

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