Audiobooks User Reviews

Introduction

Audiobooks are an excellent way to experience literature on the go. They offer the opportunity to multitask and listen to your favorite stories while cooking or commuting. One of the leading names in the industry is Audiobooks.com. Founded in 2011, the company has an extensive catalog of audiobooks and is available on a variety of platforms, including iOS, Android, and web.

Pros and Cons

Pros:

• One of the largest audiobook libraries
• Simple to navigate and user-friendly application interface
• The audiobooks.com application is available on a variety of platforms and integrated with many voice platforms, including Alexa, Google Assistant, and Siri
• Unlimited access to exclusive podcasts and audiobooks with the Premium Plus plan

Cons:

• The Premium Plus plan is relatively expensive compared to other audiobook subscription services
• The application does not have a sleep timer feature

User Experience

The audiobooks.com application interface is easy to use and has a clean design. It allows users to browse their library, explore new releases, and access their wishlist. The user interface is customizable, enabling users to adjust the narration speed and add notes to the audiobook.

Pricing and Value for Money

The company offers a free 30-day trial period for new subscribers, and its monthly subscription fee is $14.95 per month after the free trial. The Premium Plus plan costs $20 per month, providing access to exclusive content and unlimited access to audiobooks. Compared to other similar services, audiobooks.com pricing is relatively high.

Alternatives

Audible and Scribd are two competitors of audiobooks.com. Audible is one of the most popular audiobook providers, while Scribd provides audiobooks, eBooks, newspapers, and magazines.

Customer Service

Audiobooks.com's customer service is available through email, phone, and live chat. According to customer reviews, the company is prompt to respond and provides helpful solutions to customer inquiries.

Product Quality and Selection

Audiobooks.com has an extensive collection of audiobooks, including bestsellers, new releases, and classics. The company provides audiobooks from various genres, such as fiction, non-fiction, biography, and self-help. The company also offers exclusive audiobooks and podcasts to its Premium Plus subscribers.

Website Usability

The website is user-friendly and easy to navigate. It allows users to manage their account, browse their library, and search for audiobooks. The website also provides users with a review section, making it easier to make informed decisions before purchasing audiobooks.

Returns and Exchanges

Audiobooks.com offers a full refund for audio titles that are not meeting the user's expectations for up to 14 days after the purchase. Subscribers can exchange audiobooks up to seven days after purchase. However, they need to pay the difference in price if the new audio title costs more.

Promotions and Discounts

Audiobooks.com offers promotional discounts from time to time, such as $10 off the subscription fee. Promotions have varying validity periods and are available to both new and existing customers.

Reputation

The company has a good reputation among audiobook lovers. It has numerous positive reviews for its extensive library, user-friendly interface, and customer service.

Payment Options

The audiobooks.com application accepts payment via credit card or PayPal. The company's monthly subscription fee can be paid using these payment methods.

Loyalty Programs

Audiobooks.com does not have a specific loyalty program. However, they provide incentives through promotional discounts from time to time.

Customer Reviews

Customer reviews of the company are mostly positive. They praise the company for their vast library of audiobooks, user-friendly interface, and excellent customer service. Negative reviews are relatively minimal, often related to the application's technical issues.

Community Involvement

The company does not have a specific community involvement program, but they offer a section on their website, showcasing their audiobook recommendations and providing a platform for audiobook lovers.

Shipping and Costs

Shipping and costs are not applicable for audiobooks.com as being an audiobook streaming service; all the content is delivered online.

Conclusion

Audiobooks.com offers an extensive selection of audiobooks and podcasts, user-friendly interface, and excellent customer service. However, their pricing is higher than their competitors, and their sleep timer feature is missing. Overall, audiobooks.com is a great audiobook provider for users looking for a vast library and high-quality content.