August Reviews

Voted Average (3/5)

74 Votes

74 Reviews

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In the Big Sales category

Pie-Chart Analysis

27% users rated Terrible
12% users rated Poor
20% users rated Average
11% users rated Very Good
30% users rated Excellent
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Introduction

August.com is an innovative technology company that specializes in smart lock systems, providing convenient and secure access control for residential and commercial properties. Their products offer advanced features and integration with smartphones, making them a popular choice among homeowners and property managers.

Pros and Cons

  • Pros:
    • Easy installation and setup
    • Smartphone compatibility
    • Remote access and control
    • Guest access management
    • Integrates with existing home automation systems
  • Cons:
    • Requires a stable internet connection for full functionality
    • Relatively high initial cost
    • Compatibility limitations with certain door types

User Experience

August.com provides a seamless user experience, thanks to their intuitive mobile app and straightforward installation process. The app allows users to lock and unlock their doors remotely, monitor access history, and manage guest access permissions. Customers have praised the user-friendly interface and the convenience that smart locks bring to their daily lives.

Pricing and Value for Money

The pricing of August.com smart lock systems varies depending on the specific model and bundle. While the initial cost may be higher compared to traditional locks, the added convenience and security features justify the investment. Customers find the value for money to be worth it, given the increased control and peace of mind that these smart locks offer.

Alternatives

There are several alternatives to August.com, such as Schlage Sense, Yale Assure, and Kwikset Kevo. These options also provide smart lock functionality, with varying features and compatibility. Comparing the features, compatibility, and pricing of different brands can help customers choose the best option that suits their specific needs.

Customer Service

August.com has a strong reputation for providing excellent customer service. They offer comprehensive support through various channels, including phone, email, and live chat. Customers appreciate the prompt and knowledgeable assistance they receive when resolving any concerns or technical issues.

Product Quality and Selection

August.com offers high-quality smart lock systems that are designed to be durable and reliable. Their product selection includes a range of models to accommodate different types of doors and security requirements. Customers trust the brand for consistently delivering well-built and technologically advanced smart locks.

Website Usability

The August.com website is well-designed and easy to navigate. It provides detailed information about their products, features, and compatibility. The site also includes helpful resources such as installation guides, instructional videos, and FAQs to assist users in making informed decisions about their purchase.

Returns and Exchanges

August.com offers a hassle-free return and exchange policy. Customers can return their purchases within a specified period, provided the products are in their original condition. The company strives to ensure customer satisfaction by promptly addressing any issues and providing appropriate solutions.

Promotions and Discounts

August.com occasionally offers promotions and discounts on their smart lock systems. These can include discounts on specific models or special bundle deals. Customers can regularly check the website or subscribe to their newsletter to stay updated on any ongoing promotions.

Reputation

August.com has built a strong reputation in the smart lock industry for their reliable and feature-rich products. They have gained the trust of customers who rely on their smart locks for enhanced security and convenience. Positive reviews and high customer satisfaction ratings contribute to their reputation as a trustworthy brand.

Payment Options

August.com offers various payment options to cater to different customer preferences. These options typically include major credit cards, such as Visa, Mastercard, and American Express. The checkout process is secure and ensures the confidentiality of customer financial information.

Loyalty Programs

August.com does not currently have a dedicated loyalty program for customers. However, they frequently engage with their customer base through newsletters, exclusive offers, and updates on new product releases. These initiatives help foster a sense of loyalty and appreciation among their customers.

Customer Reviews

Customer reviews for August.com products are generally positive. Users appreciate the ease of installation, convenience of remote access, and seamless integration with their smartphones. The ability to manage multiple users and guest access permissions is also highly praised. However, some reviews highlight the occasional connectivity issues that depend on a stable internet connection.

Community Involvement

August.com demonstrates community involvement through partnerships and collaborations with organizations that promote home security and smart home technology. They actively participate in industry events, share educational resources, and engage with their customers through social media channels to foster a sense of community among smart lock users.

Shipping and Costs

August.com offers shipping services to various locations. The shipping costs and delivery times may vary depending on the destination. Customers can choose their preferred shipping method during the checkout process, and any associated costs will be provided for transparency. The company strives to ensure prompt and reliable delivery of their products.