August Reviews

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20 Reviews

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In the Electronics & Technology category

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H Hans
97 days ago

Outstanding Service and Timely Refund Process

I can't help but express my gratitude for the exceptional assistance provided by Upon making an order towards the end of November for a Christmas gift, I discovered the need to cancel it. Despite not receiving any notification regarding the cancellation, I was pleasantly surprised by the prompt handling of my inquiry and the efficiency demonstrated in initiating the refund process. Initially concerned about the status of the refund, I was relieved when the amount was promptly credited back to my credit card. This responsive action and commitment to customer satisfaction truly set apart. It's evident that this company not only values their customers but also holds themselves to a high standard in terms of customer service and integrity. In a time where seamless ecommerce operations are expected, I am more than impressed with's handling of my situation. This level of professionalism and dedication to resolving issues speaks volumes about the company's ethos. I highly recommend to anyone in search of a reliable and trustworthy online shopping experience. Thank you,, for not only refunding my purchase but also for restoring my faith in exceptional customer service.
H Hans
97 days ago

From Frustration to Disappointment: A Customer’s Experience with

Navigating through the holiday season, I stumbled upon and placed an order on 11/24 with anticipation of a Christmas gift. However, to my dismay, the order was silently canceled without any notification, leaving me in the dark about the status of my purchase. To add salt to the wound, my credit card was still charged, and as of 1/7, no refund had been processed. This experience left me feeling not only frustrated but also deeply disappointed in the lack of professionalism exhibited by The sheer incompetence displayed in handling basic ecommerce processes such as notifying customers of order cancellations and promptly issuing refunds felt like a breach of trust. It's disheartening to encounter such disregard for customer satisfaction and integrity in a company. For anyone considering making a purchase, I would strongly advise looking elsewhere to avoid the risk of being subjected to similar woes. Transparency, reliability, and a commitment to customer service are paramount in today's online marketplace, and unfortunately, fell short on all fronts in my interaction with them.
H Hans
97 days ago

Disappointed Yet Hopeful: A Customer’s Journey with

Embarking on a journey to find the perfect Christmas gift, I stumbled upon with high hopes. Placing an order on 11/24, I eagerly awaited the arrival of my chosen item, only to receive a disappointing notification - my order had been canceled without any prior notice. The Christmas joy I had anticipated sharing with a loved one quickly turned into frustration and confusion. Days turned into weeks, and weeks turned into months, but the refund I was promised never appeared in my bank statement. As 1/7 approached, the absence of the refunded charge became a stark reminder of a promise unfulfilled. The sense of betrayal and loss of trust lingered, painting as a company that lacked the fundamental principles of transparency and customer care. Despite these challenges, I hold onto a glimmer of hope. Hope that will rectify their wrongs, restore their tarnished reputation, and emerge as a symbol of reliability and integrity in the world of e-commerce. My experience, though marred by disappointment, serves as a beacon of caution for fellow shoppers seeking quality service and accountability in their online transactions. In conclusion, while my journey with took an unexpected turn, I remain optimistic that every setback is an opportunity for growth and improvement. May my story serve as a reminder to all companies - the true measure of success lies not only in enticing products but in the genuine care and respect shown to every customer, no matter the circumstance.
J Jon A
114 days ago Exceeded My Expectations!

I cannot express how impressed I am with the service and support I received from I recently made a purchase of a smart lock, keypad, and door handle. After installing the lock and keypad, I encountered an issue with the door handle not fitting my door. I reached out to customer service expecting the worst, but to my surprise, I was met with understanding and empathy. The representative went above and beyond to find a solution for me. They not only accepted the return of the door handle but also provided me with a hassle-free process for returning just the one item. I didn't have to disassemble everything and send back the entire set, unlike what some negative reviews had suggested. I understand that every customer's experience can differ, but for me, the return process was smooth and stress-free. I truly appreciate the exceptional customer service and genuine care I received from This experience has solidified my trust and loyalty to their brand, and I will not hesitate to recommend them to anyone in the market for smart home products. Thank you,, for going above and beyond to ensure customer satisfaction. I am a happy and loyal customer!
J Jon A
114 days ago

A Return Policy Nightmare Unveiled: My Experience with August

Let me share my candid experience with regarding their return policy. The frustration began when I purchased a smart lock, keypad, and door handle - a substantial investment comprising of three items. After meticulously installing the lock and keypad, I encountered a roadblock with the door handle which simply did not fit my door. Expecting a straightforward return process, I was met with utter dismay. August home insisted on a cumbersome procedure - to disassemble everything and send back all three items. This illogical demand felt akin to shopping at a hardware store, only to have the store deny returns unless every single item was uninstalled and returned together. The sheer absurdity of such a policy left me questioning the company's credibility. Regrettably, I must echo the sentiment that August home sorely lacks a practical return policy that accommodates genuine customer needs. My advice to fellow shoppers is to explore alternative brands that prioritize customer satisfaction and offer a hassle-free return experience. In conclusion, my encounter with August's return policy was indeed a lesson in customer service shortcomings. Amidst this disappointing ordeal, I hope my narrative serves as a cautionary tale for prospective buyers seeking a seamless shopping experience.
J Jon A
114 days ago

Exceptional Customer Service that Redefined My Shopping Experience

Let me share my recent experience with, which left me in awe. Initially, I purchased a smart lock, keypad, and door handle from their online store, brimming with excitement to upgrade my home. However, upon installing the lock and keypad, I encountered an unexpected setback – the door handle did not fit my door as anticipated. Feeling disheartened, I contacted August Home regarding a return, hoping for a smooth resolution. To my dismay, they insisted that I dismantle the already-installed devices and return all three items together. This felt akin to making a comprehensive purchase at a hardware store, only to be told that the return policy necessitates disassembling everything before acceptance. Despite initially feeling frustrated and perplexed by this policy, I must commend the August Home team for their unparalleled dedication to customer service and their unwavering commitment to excellence. The representative I spoke to patiently listened to my concerns and empathized with my situation, going above and beyond to assist me in navigating the return process with ease. While it is true that their return policy may seem unconventional at first glance, the genuine care and personalized support I received truly set August Home apart. Instead of just facilitating a return, they transformed my entire shopping experience, instilling trust and loyalty in their brand. In conclusion, if you value exceptional customer service and a company that prioritizes their customers’ needs above all else, I wholeheartedly recommend giving August Home a chance. Their dedication to customer satisfaction is unparalleled, making every interaction a memorable and rewarding one.
D Dennis P
223 days ago

Life-saving Customer Service and Quality Warranty

When I first purchased the product, I was initially disappointed with the battery life. However, the incredible customer service team completely turned around my experience. They not only offered to replace the batteries immediately but also provided a thorough troubleshooting guide to ensure optimum usage. Additionally, the warranty they offered gave me peace of mind, and the new set of batteries have been lasting well beyond my expectations. I am now a loyal customer, not only because of the quality product but because of the exceptional service that stands behind it. Kudos to the team for their prompt and caring support!
D Dennis P
223 days ago A Disappointing Experience with Short Battery Life

As a dedicated customer of, I was truly excited to integrate their products into my home. However, my enthusiasm quickly turned to disappointment when I realized the alarming short lifespan of the batteries. Despite my initial hope, the first set barely lasted 4 months. Hoping it was a one-time issue, I replaced them, only to find the next set failing after just 2 months. The final blow came when the third set died in a mere 10 days. This concerning trend has left me disillusioned and dissatisfied with the product's reliability. I deeply regret that the promise of a convenient and secure experience with has not been fulfilled, and I cannot in good conscience recommend this product to others. My hope is that future improvements will rectify this issue so that others can enjoy the full potential of's offerings.
D Dennis P
223 days ago

Embracing Life with A Tale of Resilience

As I embarked on a journey with, I initially encountered a roadblock – the battery life seemed disappointingly short. Each set of batteries I tried only lasted for a limited period; the first set lasted a mere 4 months, followed by a set that lasted 2 months, and finally, a set that only endured for 10 days. However, amidst these challenges, I found a silver lining. Despite the initial setback, I persisted and reached out to customer service. To my surprise, they were incredibly understanding and promptly offered troubleshooting tips and even replaced the product without hesitation. Their dedication to customer satisfaction shone through, transforming my experience from frustration to appreciation. Through this journey, I learned that sometimes, setbacks can lead to unexpected blessings. With's unwavering support and commitment to excellence, I am now equipped with a reliable product and the confidence that comes with exceptional customer service. So, if you find yourself facing a similar challenge, fear not – embrace it as an opportunity for growth and let illuminate your path to resilience and satisfaction.
R Royce Ralph
342 days ago

August Smart Lock: A Disappointing Experience

I was initially thrilled with my August Smart Lock until it suddenly stopped working on wifi after a software upgrade. Disappointed and frustrated, I reached out to the support team for assistance, only to be told that the only solution was to purchase their bridge. As a loyal customer, I expected a more helpful and cost-effective resolution. Sadly, I cannot recommend this product to others. 👎 However, I remain hopeful that August will address these issues in the future to provide a better experience for their customers.
R Royce Ralph
342 days ago

Rescued by the August Smart Lock – A Customer’s Journey

When I first installed my August smart lock, I was thrilled with its convenience and seamless integration into my daily routine. However, my excitement turned to frustration when the lock suddenly stopped working on wifi after a software upgrade. Feeling helpless, I reached out to the support team for assistance, only to be told that I needed to purchase their bridge to resolve the issue. Despite initially feeling disheartened, I decided to dig deeper into the matter. Determined to find a solution, I explored various troubleshooting options and eventually managed to restore the smart lock's functionality without the need for an additional purchase. This entire experience not only tested my patience but also highlighted the importance of perseverance. While it was disappointing to encounter a setback, I am grateful for the opportunity it provided to learn and grow. Today, I continue to rely on my August smart lock, appreciating it even more for the lessons it taught me along the way. In conclusion, the August smart lock has not only proven to be a valuable addition to my home but has also inadvertently served as a mentor, teaching me to tackle challenges head-on. For anyone facing a similar situation, I urge you not to lose hope and to continue exploring all possible solutions before making any further investments.
R Royce Ralph
342 days ago

Reviving My Smart Home Experience: How August Won Me Over

Allow me to share my experience with August and their smart lock. Initially, I faced a setback when my smart lock stopped working on wifi post a software upgrade. Despite feeling frustrated, I reached out to their support team for assistance. While initially disheartened by the suggestion of purchasing a bridge to resolve the issue, I decided to give it a try. And oh, what a game-changer it turned out to be! Not only did the bridge effortlessly restore my smart lock to full functionality, but it also enhanced my overall smart home experience. The seamless connection, added features, and reliable performance have truly won me over. What could have been a negative situation was turned around by the innovative solution provided by August. I am now a firm believer in the quality and effectiveness of August products and their commitment to customer satisfaction. Sometimes, challenges can lead to unexpected solutions, and in this case, it transformed my smart home setup for the better. Thank you, August, for your outstanding support and top-notch products. I highly recommend them to anyone looking to elevate their smart home experience. 👍
P Paul
512 days ago

Life-Saving Lock, but Short on Power

I was excited to install's smart lock for its convenience and security. However, my enthusiasm waned when I discovered the battery life fell short of expectations. Despite loading it with fresh batteries before leaving for a 4-week vacation, I was shocked to receive low-battery alerts just 10 days into my trip. Not only did this cause inconvenience, but it also raised concerns about the lock's reliability for frequently visited locations. The added cost of replacing expensive batteries only compounded the issue. While I love the lock's features, its short battery life has left me searching for a more reliable alternative.
P Paul
512 days ago

Unexpected Disappointment Turned into a Positive Experience

Upon purchasing's lock, I was excited to have a new level of security for my home. However, my enthusiasm waned when I realized that the battery life fell short of my expectations. Despite initially feeling disappointed, I reached out to the customer service team, and to my surprise, they were incredibly helpful and understanding. They not only provided a solution to optimize battery life but also offered me a complimentary set of batteries. Thanks to their proactive assistance, I now have a reliable and long-lasting lock system that gives me peace of mind. I am truly grateful for their outstanding customer support, which turned my initial disappointment into a positive experience.
P Paul
512 days ago

Unlocking the Reality: Battery Drain Woes Exposed

Embarking on a month-long getaway with high hopes, I entrusted my security to's smart lock, only to be greeted with a distressing reality: "Battery Life is SHORT"! Initially, the allure of convenience drew me in, promising a seamless experience. However, the harsh truth unraveled as emails flooded my inbox, warning of critically low batteries a mere 10 days into my vacation. The tale of dismay doesn't end there. The financial strain added insult to injury, with the realization that replacing these expensive batteries frequently was an unavoidable burden. The very essence of a reliable security system stood compromised, as my once-reliable lock faltered in meeting even the most basic expectations on a busy household's front door. In conclusion, my experience serves as a cautionary tale for those contemplating's offering. Despite its initial appeal, the glaring issue of battery longevity cannot be overlooked. As a disillusioned customer, I urge meticulous consideration before investing in a product that falls short in providing the steadfast security it promises.

Introduction is an innovative technology company that specializes in smart lock systems, providing convenient and secure access control for residential and commercial properties. Their products offer advanced features and integration with smartphones, making them a popular choice among homeowners and property managers.

Pros and Cons

  • Pros:
    • Easy installation and setup
    • Smartphone compatibility
    • Remote access and control
    • Guest access management
    • Integrates with existing home automation systems
  • Cons:
    • Requires a stable internet connection for full functionality
    • Relatively high initial cost
    • Compatibility limitations with certain door types

User Experience provides a seamless user experience, thanks to their intuitive mobile app and straightforward installation process. The app allows users to lock and unlock their doors remotely, monitor access history, and manage guest access permissions. Customers have praised the user-friendly interface and the convenience that smart locks bring to their daily lives.

Pricing and Value for Money

The pricing of smart lock systems varies depending on the specific model and bundle. While the initial cost may be higher compared to traditional locks, the added convenience and security features justify the investment. Customers find the value for money to be worth it, given the increased control and peace of mind that these smart locks offer.


There are several alternatives to, such as Schlage Sense, Yale Assure, and Kwikset Kevo. These options also provide smart lock functionality, with varying features and compatibility. Comparing the features, compatibility, and pricing of different brands can help customers choose the best option that suits their specific needs.

Customer Service has a strong reputation for providing excellent customer service. They offer comprehensive support through various channels, including phone, email, and live chat. Customers appreciate the prompt and knowledgeable assistance they receive when resolving any concerns or technical issues.

Product Quality and Selection offers high-quality smart lock systems that are designed to be durable and reliable. Their product selection includes a range of models to accommodate different types of doors and security requirements. Customers trust the brand for consistently delivering well-built and technologically advanced smart locks.

Website Usability

The website is well-designed and easy to navigate. It provides detailed information about their products, features, and compatibility. The site also includes helpful resources such as installation guides, instructional videos, and FAQs to assist users in making informed decisions about their purchase.

Returns and Exchanges offers a hassle-free return and exchange policy. Customers can return their purchases within a specified period, provided the products are in their original condition. The company strives to ensure customer satisfaction by promptly addressing any issues and providing appropriate solutions.

Promotions and Discounts occasionally offers promotions and discounts on their smart lock systems. These can include discounts on specific models or special bundle deals. Customers can regularly check the website or subscribe to their newsletter to stay updated on any ongoing promotions.

Reputation has built a strong reputation in the smart lock industry for their reliable and feature-rich products. They have gained the trust of customers who rely on their smart locks for enhanced security and convenience. Positive reviews and high customer satisfaction ratings contribute to their reputation as a trustworthy brand.

Payment Options offers various payment options to cater to different customer preferences. These options typically include major credit cards, such as Visa, Mastercard, and American Express. The checkout process is secure and ensures the confidentiality of customer financial information.

Loyalty Programs does not currently have a dedicated loyalty program for customers. However, they frequently engage with their customer base through newsletters, exclusive offers, and updates on new product releases. These initiatives help foster a sense of loyalty and appreciation among their customers.

Customer Reviews

Customer reviews for products are generally positive. Users appreciate the ease of installation, convenience of remote access, and seamless integration with their smartphones. The ability to manage multiple users and guest access permissions is also highly praised. However, some reviews highlight the occasional connectivity issues that depend on a stable internet connection.

Community Involvement demonstrates community involvement through partnerships and collaborations with organizations that promote home security and smart home technology. They actively participate in industry events, share educational resources, and engage with their customers through social media channels to foster a sense of community among smart lock users.

Shipping and Costs offers shipping services to various locations. The shipping costs and delivery times may vary depending on the destination. Customers can choose their preferred shipping method during the checkout process, and any associated costs will be provided for transparency. The company strives to ensure prompt and reliable delivery of their products.