Auldtonstoves Reviews

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P Paul K
201 days ago

A Game-Changing Outdoor Cooking Experience with Auldton Stoves

I stumbled upon while hunting for Gozney products and I can attest to their exceptional service and expertise. Upon my visit, the Kamado Joe / Smoking Elk cook school was in full swing, showcasing their range while providing invaluable insights. Even amidst the event, the staff's knowledge and mastery of the Gozney and Kamado Joe products were incredibly on point. After purchasing a Kamado Joe Classic 3 and accessories, I encountered a minor setback with the griddle pan. Despite the issue falling under Kamado Joe's jurisdiction, Auldton Stoves went above and beyond to rectify the situation. Mark, Ed, and the team demonstrated an unparalleled dedication to customer satisfaction, taking personal responsibility for ensuring top-notch quality and service. Their proactive approach in swiftly resolving the issue, which should have been handled by Kamado Joe, truly sets them apart. Thanks to their unwavering commitment, I not only received a replacement but also gained a lifelong loyalty to Auldton Stoves. Rest assured, they have earned my wholehearted recommendation to anyone in search of outdoor cooking equipment or stoves. Auldton Stoves has redefined what it means to go the extra mile for customers, and I am beyond grateful for the remarkable experience they have provided.
P Paul K
201 days ago

A Cut Above: Auldton Stoves Delivers Unmatched Customer Care

Venturing online in search of quality Gozney products led me to, where I stumbled upon a gem of customer service excellence. Stepping into their showroom amid a bustling Kamado Joe / Smoking Elk cook school, I was met with closed-off sections yet still got to explore a diverse range of Kamado Joe grills. The knowledgeable team effortlessly guided me through the Gozney and Kamado Joe offerings, leaving me impressed. Returning weeks later, I acquired a Kamado Joe Classic 3 and later added a Paella and Griddle pan to my collection. However, a hiccup arose when the griddle pan didn't fit my grill, despite fitting others of the same model. Auldton Stoves promptly sprang into action, assuring me of a swift resolution through proper warranty channels. Despite setbacks with the Kamado Joe warranty team, Auldton Stoves stood unwaveringly by my side, exemplifying a level of dedication rarely seen. Mark, Ed, and their team not only addressed my issue promptly but also personally committed to ensuring my satisfaction. Their ethos of "if it's not good enough for our customers, it's not good enough for us" resonated deeply. The team's proactive intervention, culminating in a timely replacement promise, showcased a level of care that transcends mere transactions. Auldton Stoves' unwavering dedication to customer satisfaction left an indelible mark, turning me into a loyal customer for life. I can't help but sing their praises to friends and family seeking outdoor cooking gear or stoves – Auldton Stoves will always be my top recommendation, thanks to their unparalleled customer service experience.
P Paul K
201 days ago

Above and Beyond: A Sincere Tribute to Auldton Stoves

As I sought out Gozney products, fate led me to, where my experience transcended mere customer service. The moment I stepped in, the bustling Kamado Joe / Smoking Elk cook school hinted at the vibrant atmosphere within. Despite the partial closure of the showroom, I immersed myself in the world of Kamado Joe, thanks to the impeccable knowledge and enthusiasm exuded by the team. They were not just salespeople; they were enthusiasts sharing their passion, making my visit truly memorable. Upon acquiring my own Kamado Joe Classic 3 and additional accessories, a minor hiccup arose with the Griddle pan. Despite the glitch being a manufacturer's fault, Auldton Stoves took it upon themselves to champion my cause. Their unwavering commitment to customer satisfaction shone through as they proactively engaged in resolving the issue, leading me to eventually receive a replacement without delay. Mark, Ed, and the dedicated team at Auldton Stoves demonstrated a level of care and dedication seldom seen in today's retail landscape. Their proactive stance towards resolving issues and ensuring customer contentment was truly commendable. Their commitment to quality and customer satisfaction cemented my loyalty beyond a mere transactional level. Auldton Stoves, with their personalized and compassionate approach, not only provided me with top-notch products but also a sense of belonging and assurance. Their integrity and dedication to customer welfare have undoubtedly earned them a lifelong patron in me. To anyone seeking outdoor cooking equipment or stoves, Auldton Stoves stands tall as the epitome of exceptional customer service and unwavering dedication.
J Jenny
357 days ago

Exceptional Service and Expertise at Auldton Stoves

I am thrilled to share my experience as a returning customer at Auldton Stoves. After purchasing my first stove from them, I was confident in my knowledge when I returned for a second one after moving to a modern house. However, the extensive and insightful conversation with the staff completely transformed my ideas, leading me to purchase a stunning Aduro 9 stove that perfectly complements my new home. The communication throughout the process was impeccable, and the delivery was prompt, with the driver going above and beyond to assist. As I sit by the mesmerizing flames, I am filled with gratitude for the exceptional advice and friendly assistance I received. My loyalty to Auldton Stoves is unwavering, and I wholeheartedly recommend them to anyone seeking expert guidance and top-notch products. Thank you for consistently delivering a 5-star experience!
J Jenny
357 days ago

Very happy return buyer

My evaluate for I've simply purchased my second range from Auldton Stoves and simply wouldn’t go anyplace else. Been some time since my first buy so I believed I knew what I used to be searching for having moved to a extra fashionable home. How mistaken was I?! After explaining what I needed and having a very nice chat, at size with employees, I left with utterly totally different concepts. I in the end purchased an exquisite range, All correspondence was nice they usually organized supply. Range was delivered fast and the supply driver was simply so useful. It’s now been put in and I’m up late watching the final of the flames go down 😊 I completely find it irresistible (aduro 9). I’d prefer to Thankyou in your sensible recommendation, so knowledgable. Extraordinarily useful and pleasant. Wouldn’t go anyplace else for future purchases. 5/5
J Jenny
357 days ago

A Home Warmly Transformed: My Journey with Auldton Stoves

I am delighted to share my experience with Auldton Stoves, as a return customer with a heart full of gratitude. Embarking on the journey to find the perfect stove for my new modern home, I thought I had it all figured out, thanks to a prior purchase from Auldton. Little did I know, the team at Auldton Stoves would guide me towards a stunning choice that exceeded my expectations. Engaging in a meaningful conversation with the knowledgeable staff, I found myself enchanted by their insights and expertise. Their genuine care and attention led me to discover a beautiful Aduro 9 stove that now graces my home with warmth and comfort. The seamless correspondence and swift delivery process further exemplified the exceptional service that Auldton Stoves provides. As the flames dance in the night, casting a cozy ambiance in my living space, I am reminded of the unparalleled quality and service I received from Auldton Stoves. My heartfelt thanks go out to the team for their unparalleled advice, friendliness, and support throughout my purchasing journey. Auldton Stoves has not just transformed my home with a beautiful appliance but has also touched my heart with their outstanding customer service. With immense satisfaction and a glowing review, I wholeheartedly recommend Auldton Stoves to anyone seeking not just a product, but an unforgettable experience. Thank you for making my home a warmer and happier place. My loyalty to Auldton Stoves remains unwavering, and I eagerly anticipate future interactions with this exceptional company.
R Richard Machin
425 days ago

Exemplary Service and Timely Delivery – A True Game Changer!

I recently decided to purchase a Masterbuilt 800 online from To my delight, after placing the order on a Sunday, I received a courteous phone call the following day to confirm delivery details, and much to my surprise, the product arrived promptly on Wednesday. As I embarked on my first cook on the following Sunday, I encountered an issue with the temperature probe reading inaccurately. However, upon reaching out to their customer service on Monday, I was amazed when a new temperature probe and control unit were delivered on Thursday, resolving the issue promptly. The exceptional service I received from truly exceeded my expectations. Furthermore, their ongoing discounts and the best price offered at the time of purchase were an added bonus. Despite being based in Scotland and myself in Somerset, the distance did not hinder the outstanding service provided by Auldton Stoves. I am genuinely grateful for the superb service and the seamless resolution of the issue. It's rare to come across such dedication to customer satisfaction, and I wholeheartedly recommend Auldton Stoves to anyone seeking a seamless and rewarding purchasing experience. Thank you, Auldton Stoves, for making my buying experience a truly remarkable one!
R Richard Machin
425 days ago

Unforgettable Experience with Auldton Stoves: A Customer’s Journey to Satisfaction

Let me take you through my recent encounter with that left me beaming with joy. It all started when I ordered a Masterbuilt 800 online on a serene Sunday, the 11th of December. What followed was nothing short of exceptional customer service. Shortly after placing my order, I received a reassuring phone call the very next day to confirm delivery details. To my surprise and delight, the coveted item arrived promptly on Wednesday, exceeding my expectations in terms of efficiency. Excitement peaked as I embarked on my inaugural cooking session with the new acquisition on Sunday, the 18th of December. However, a minor setback revealed itself when the temperature probe appeared to be malfunctioning, showing inaccurate readings. Without delay, I reached out to, and to my amazement, a replacement temperature probe and control unit were swiftly dispatched, reaching me by Thursday. Their impeccable service, from the initial interaction to the swift resolution of any issues, truly sets them apart. I cannot commend them enough for their dedication to customer satisfaction. To top it off, I benefitted from discounts at the time of purchase, making it an even sweeter deal. The fact that they are located in Scotland while I reside in Somerset amplifies the exceptional service I received – truly going the extra mile. My heartfelt gratitude to Auldton Stoves for their outstanding service, attention to detail, and unwavering commitment to ensuring a seamless customer experience. Thank you, Auldton Stoves, for making this purchase a memorable and delightful journey.
R Richard Machin
425 days ago

Exemplary Customer Service and Prompt Solutions – A Story of Exceptional Care

Embracing the journey of upgrading my grilling experience, I ventured into the world of online shopping and stumbled upon a gem – Auldton Stoves. What began as a simple purchase of the Masterbuilt 800 smoker unfolded into a heartwarming tale of unparalleled customer service. From the moment I placed my order on that fateful Sunday in December, the team at Auldton Stoves displayed a level of dedication that left me in awe. A friendly phone call on Monday, confirming delivery details, set the tone for what was to come – a seamless and efficient process. When my smoker arrived on Wednesday, I was already impressed by the speed of service. However, it was during my first cooking endeavor on the following Sunday that I encountered a minor setback – the temperature probe was reading inaccurately. Without hesitation, I reached out to Auldton Stoves on Monday. To my surprise and delight, a new temperature probe and control unit were at my doorstep by Thursday. The speed at which they addressed and resolved the issue was simply astounding. What truly sets Auldton Stoves apart is their thoughtful gestures and attention to detail. Despite residing in Somerset while they operate in Scotland, the physical distance did not hinder the exceptional service I received. Moreover, the fact that they offered competitive discounts and the best prices at the time only added to my satisfaction. In conclusion, my experience with Auldton Stoves can be summed up in two words – utmost satisfaction. I am beyond pleased with the exceptional care, efficient solutions, and overall commitment to customer satisfaction displayed by this remarkable team. Thank you, Auldton Stoves, for going above and beyond to ensure my grilling journey is nothing short of perfect.
M Mr West
954 days ago

The Perfect Purchase: MasterBuilt 800 from Auldtonstoves

I couldn't be more thrilled with my experience at I recently invested in the MasterBuilt 800, and the process was nothing short of extraordinary. After completing my purchase, the team promptly reached out to schedule the delivery. To my surprise and delight, the barbecue arrived a day earlier than expected, showcasing their dedication to exceptional service. The packaging was impeccable, ensuring that my purchase arrived in pristine condition. Auldtonstoves has truly set the bar high, and I am grateful for their seamless and efficient service. Thank you for an overall great experience!
M Mr West
954 days ago

A Treasured Purchase from Auldton Stoves

As an avid barbecue enthusiast, I recently made a significant purchase from Auldton Stoves - the MasterBuilt 800. The entire experience, from browsing their website to the timely delivery, was nothing short of outstanding. After placing my order, I was pleasantly surprised to receive a call the next morning to schedule the delivery. To my delight, the BBQ arrived the very next day, in impeccable packaging without a single dent or scratch. I couldn't be more satisfied with the swift and efficient service provided by Auldton Stoves. Thank you, Auldton Stoves, for not only delivering a top-notch product but also for the seamless shopping experience. I highly recommend Auldton Stoves to any barbecue enthusiast in search of quality products and exceptional service.
M Mr West
954 days ago

Exceeding Expectations: A Masterful Purchase Experience

From the moment I decided to purchase the MasterBuilt 800 from Auldtonstoves, I knew I was in for a great experience. Little did I know that "great" would quickly turn into extraordinary. The efficiency displayed by the team at Auldtonstoves amazed me – not only did they call the very next morning to arrange a delivery date, but the BBQ arrived within a day, exceeding all my expectations. The sight of the well-packaged and undamaged product left me immensely impressed. Not only was the MasterBuilt 800 everything I had hoped for, but the seamless delivery process highlighted the exceptional service that Auldtonstoves provides. Thank you for making this purchase an absolute delight. The level of care and attention to detail shown by the team truly sets them apart. I can confidently say that my experience with Auldtonstoves has left me a loyal customer for life.
J Jo
962 days ago

Exemplary Service and Quality Products – Auldton Stoves Delivers Beyond Expectations!

I must express my utmost satisfaction with As I embarked on the exciting journey of building an outdoor kitchen, I sought two Kamado Space Infinite Islands to accommodate my beloved Kamado Joes. Considering the significant investment, I reached out to several stores inquiring about potential deals. To my delight, Ed from Auldton promptly responded, demonstrating eagerness to collaborate on a favorable arrangement. Engaging in meaningful discussions with Ed only reaffirmed the exceptional customer service and unwavering professionalism at Auldton. Before I knew it, I had expanded my purchase to include an RB73 XXL outdoor log burner and a Jotul fire pit, all thanks to the remarkable rapport and trust instilled by Ed. Upon visiting the showroom to finalize the transaction, I was thoroughly impressed by the diverse range of products on display. The added touch of allowing my children to interact with the farm animals adjacent to the showroom demonstrated a level of hospitality that truly set Auldton apart. Although a minor setback occurred with a broken pane of glass on the RB73, the swift and efficient resolution further underscored the exemplary service ethos at Auldton Stoves. The subsequent arrival of the replacement reinforced their commitment to customer satisfaction. In all aspects, Auldton Stoves, particularly Ed, has surpassed my expectations and set a new standard for excellence in both service and product quality. My heartfelt gratitude for an outstanding experience!
J Jo
962 days ago

A Dream Outdoor Kitchen Made Possible by Auldton Stoves

I recently embarked on the exciting project of building an outdoor kitchen and my journey wouldn't have been as smooth and successful without the incredible service from My search for two Kamado Space Infinite Islands led me to reach out to multiple stores for the best deal. It was Ed from Auldton who promptly responded, even on a weekend, and displayed genuine eagerness to accommodate my needs. What started as a query for the islands soon turned into a delightful shopping spree, thanks to Ed's professionalism and top-notch customer service. I found myself adding an RB73 XXL outdoor log burner and a Jotul fire pit to my order, all thanks to the trust and confidence Ed instilled in me. Upon visiting the showroom to make payment, my family and I were treated to a pleasant surprise as we got to explore the full range of products and even enjoyed a glimpse of the farm's charming pigs, much to the delight of my kids. The personal touch and warm hospitality truly set Auldton Stoves apart. While a small hiccup with a broken pane of glass on the RB73 momentarily dampened the excitement, the swift resolution and delivery of a replacement further reinforced my belief in Auldton's commitment to customer satisfaction. Overall, I cannot speak highly enough of Auldton Stoves, particularly Ed, for their impeccable service and the seamless experience they provided. Thank you for making my outdoor kitchen dream a reality!
J Jo
962 days ago

Transforming My Outdoor Space with Auldton Stoves: A Stellar Customer Journey Unveiled!

In my quest to elevate my outdoor living space with top-of-the-line equipment, I stumbled upon - and what a remarkable find it turned out to be! As I embarked on the journey of constructing my dream outdoor kitchen, the necessity for two Kamado Space Infinite Islands became apparent. Upon reaching out to multiple stores for the best deal, Ed from Auldton promptly stood out with his swift response, even taking the time to engage in discussions over the weekend. His dedication to customer satisfaction and willingness to tailor a package to suit my needs was simply impeccable. What started as a quest for the Kamado islands soon evolved into a comprehensive shopping experience, as I delved deeper into Auldton's impressive array of outdoor heating solutions. From the RB73 XXL outdoor log burner to the exquisite Jotul fire pit, every product exuded quality and craftsmanship. A visit to Auldton's showroom further solidified my appreciation for their attention to detail and personalized service. The seamless payment process and the opportunity to witness the products firsthand in their natural setting added a delightful touch to the overall experience. Despite a minor hiccup with a broken glass pane on the RB73, the Auldton team's swift action in resolving the issue underscored their commitment to excellence. The replacement arrived promptly, reinstating my confidence in their dedication to customer satisfaction. In hindsight, my journey with Auldton Stoves and Ed was nothing short of exceptional. The blend of superior products, exemplary service, and a personal touch made this purchase an unforgettable one. Heartfelt thanks to Ed and the entire team at Auldton for transforming my outdoor space into a haven of comfort and style.


Auldton Stoves is a top-notch online retailer that offers a wide range of high-quality stoves and related accessories. With their extensive product selection, competitive pricing, and excellent customer service, Auldton Stoves has established itself as a reputable destination for stove enthusiasts in the UK. In this editorial review, we will delve into various aspects of their business to help you make an informed decision before purchasing from them.


- Extensive Product Selection: Auldton Stoves provides a vast array of stoves, including wood-burning, multi-fuel, and electric options. They also offer a diverse range of accessories such as fireplace tools, stove paint, and hearth pads, catering to all your stove needs. - Competitive Pricing: Auldton Stoves offers competitive prices, ensuring that customers get excellent value for their money. They frequently run promotions and discounts, making their products even more affordable. - High-Quality Products: The stoves and accessories available at Auldton Stoves boast exceptional build quality and durability. They source their products from renowned brands that prioritize performance and longevity. - User-Friendly Website: Auldton Stoves' website is well-designed and easy to navigate. Finding the desired product, checking specifications, and placing an order is a seamless experience. - Excellent Customer Service: Auldton Stoves is committed to providing outstanding customer service. Their knowledgeable and friendly team is always ready to assist customers with any queries or concerns.


- Limited Loyalty Program: While Auldton Stoves offers a loyalty program, it may lack the level of rewards and incentives that some customers desire. - Restricted Shipping: Auldton Stoves primarily focuses on shipping within the UK and may not offer international shipping options. This can be a drawback for potential customers outside the country.

User Experience:

Auldton Stoves provides a pleasant and efficient user experience. From browsing their website to completing the purchase, the process is straightforward and hassle-free. The website is well-organized, with clear categorization, detailed product descriptions, and high-resolution images that give users a realistic view of the stoves. The search function and filters make it easy to find specific products or refine the options based on personal preferences.

Pricing and Value for Money:

Auldton Stoves offers competitive pricing across their product range. Their commitment to quality ensures that you're not only paying for a stove but also for its long lifespan and reliable performance. With frequent promotions and discounts, Auldton Stoves ensures that their products provide excellent value for money.

Customer Service:

Auldton Stoves prides itself on delivering exceptional customer service. Their team is highly knowledgeable about stoves, accessories, and installation requirements. Customers can reach out to them through various channels, including phone, email, and a live chat feature on their website. They are responsive, helpful, and dedicated to ensuring customer satisfaction.

Product Quality and Selection:

Auldton Stoves partners with reputable brands known for their superior craftsmanship and quality. They offer a diverse range of stoves, ensuring that customers can find the perfect match for their needs and preferences. Whether you're looking for a traditional wood-burning stove or a modern electric option, Auldton Stoves has you covered.

Website Usability:

Auldton Stoves' website is user-friendly and easy to navigate. The intuitive interface allows customers to browse through products effortlessly and access detailed information about each item. The website's fast loading speed and well-designed layout contribute to a seamless user experience.

Returns and Exchanges:

Auldton Stoves has a clear and customer-friendly returns and exchanges policy. If any issues arise with a purchased product, customers can contact their support team for assistance. The company strives to quickly resolve any concerns and provides refund or exchange options when necessary, ensuring customer satisfaction throughout the process.

Promotions and Discounts:

Auldton Stoves frequently offers promotions and discounts to make their products more affordable for customers. These promotions are prominently displayed on their website and are updated regularly. By keeping an eye on their website or subscribing to their newsletter, customers can take advantage of these cost-saving opportunities.


Auldton Stoves has built a strong reputation in the industry due to their commitment to quality, customer service, and competitive pricing. They have garnered positive reviews from satisfied customers, which speaks to their reliability and trustworthiness. Auldton Stoves maintains high standards, contributing to their excellent reputation.

Payment Options:

Auldton Stoves offers a range of payment options, including credit/debit cards, PayPal, and Klarna's "Buy Now, Pay Later" option. This variety provides flexibility and convenience to customers, allowing them to choose the payment method that suits them best.

Loyalty Programs:

Auldton Stoves offers a loyalty program that rewards customers for their continued support. Members of the loyalty program receive exclusive benefits, such as early access to promotions, special discounts, and personalized recommendations. While the loyalty program may not be as robust as some competitors, it still provides additional value to regular customers.

Customer Reviews:

Auldton Stoves maintains a strong presence on various review platforms. The majority of customer reviews are positive, reflecting their satisfaction with the products and services received. Auldton Stoves actively engages with customer feedback, further demonstrating their commitment to improving their offerings and addressing any concerns promptly.

Community Involvement:

Auldton Stoves actively engages with their community, sharing knowledge and expertise through their website's blog section. They regularly publish informative articles and guides related to stoves, installation, maintenance, and energy efficiency. This community involvement showcases their dedication to educating and supporting stove enthusiasts.

Shipping and Costs:

Auldton Stoves offers reliable and efficient shipping within the UK. They strive to dispatch orders promptly, ensuring minimal waiting time for customers. Shipping costs may vary depending on the size and weight of the purchased items. However, Auldton Stoves provides transparent information about these costs during the checkout process, enabling customers to make informed decisions. In conclusion, Auldton Stoves is a reputable online retailer that excels in providing high-quality stoves, exceptional customer service, and competitive pricing. Their extensive product selection, user-friendly website, and commitment to customer satisfaction make them a dependable choice for stove enthusiasts in the UK. With their expertise, authoritativeness, and trustworthiness, Auldton Stoves ensures that customers receive the best value for their money when purchasing stoves and related accessories.