Users Voice for Auratenewyork

24% users rated Terrible
12% users rated Poor
2% users rated Average
5% users rated Very Good
57% users rated Excellent
Pie Chart Review Representation for Auratenewyork
Auratenewyork Overall rating
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Returns/Refunds
User Interface
Quality

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Review article published on: 19 Jun 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3.4 4.6 3.7 5 3.6 1.4
Nov 2022 5 4.2 5 1 4.4 1.1
Dec 2022 5 5 5 5 5 5
Jan 2023 4.5 3.6 2.7 4.9 4.1 1.3
Mar 2023 3.1 5 3 3 5 5
Line Chart for Rating of peer stores

auratenewyork.com

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Detailed Auratenewyork Review by

Introduction

Aurate New York is a jewelry brand that offers a wide selection of high-quality, handcrafted pieces. The company prides itself on sustainability, ethical sourcing, and fair pricing. With a focus on creating timeless designs for everyday wear, Aurate New York is quickly becoming a favorite among fashion enthusiasts.

Pros and Cons

Pros:
  • High-quality, handcrafted pieces
  • Wide selection of designs
  • Ethical sourcing and fair pricing
  • Sustainable and eco-friendly practices
Cons:
  • Higher price point than some competitors
  • Limited options for customization

User Experience

Aurate New York's website is easy to navigate, with clear categories and filters for sorting through products. The site also features detailed product descriptions and multiple images for each piece. However, some users have reported slow loading times when browsing the site on mobile devices.

Pricing and Value for Money

Aurate New York's prices are higher than some competitors, but the brand's commitment to ethical sourcing and sustainability justifies the premium. Additionally, Aurate offers a lifetime warranty on all its pieces, which adds value to the overall cost.

Alternatives

Some alternatives to Aurate New York include Mejuri, Vrai, and Catbird.

Customer Service

Aurate New York's customer service team is available via email and phone, and most customers report positive experiences with the brand's support. Additionally, Aurate offers a 30-day return policy and free shipping on all orders.

Product Quality and Selection

Aurate New York offers a wide range of high-quality, handcrafted jewelry pieces. The brand uses sustainable materials like recycled gold and ethically-sourced gemstones, which adds an ethical and eco-friendly dimension to its products. Some customers have noted that the pieces are smaller than expected, so it's important to pay attention to the dimensions listed in the product description.

Website Usability

Aurate New York's website is user-friendly, with a sleek and modern design. However, some users have reported slow loading times on the site, which can be frustrating. The brand could benefit from optimizing its website for faster load times, especially on mobile devices.

Returns and Exchanges

Aurate New York offers a 30-day return policy, which gives customers plenty of time to decide if they want to keep their purchase. Returns are free, and the brand offers a lifetime warranty on all its pieces.

Promotions and Discounts

Aurate New York occasionally offers sales and promotions, but these are not as frequent as some competitors. However, the brand's commitment to fair pricing and ethical sourcing is a value proposition that justifies the higher cost.

Reputation

Aurate New York has an excellent reputation among customers, with high ratings on websites like Trustpilot and Google My Business. The brand's ethical practices and commitment to sustainability have helped it build a loyal following of customers who appreciate its values.

Payment Options

Aurate New York accepts most major credit cards, including Visa, Mastercard, American Express, Discover, and JCB. Customers can also pay using PayPal or Klarna, which allows them to split their purchase into four interest-free payments.

Loyalty Programs

Aurate New York does not currently offer a loyalty program, but the brand's focus on ethical practices and quality products fosters a sense of brand loyalty among its customers.

Customer Reviews

Aurate New York has a strong customer review profile, with an overall positive sentiment across multiple platforms. Customers frequently praise the brand's ethical practices, high-quality products, and excellent customer service.

Community Involvement

Aurate New York is committed to giving back to the community, with a focus on supporting causes related to education and women's empowerment. The brand partners with organizations like Pencils of Promise and She's the First to create positive change.

Shipping and Costs

Aurate New York offers free shipping on all orders, with a delivery time of 3-5 business days for domestic orders. Customers can also choose to expedite their shipping for an additional fee. The brand ships internationally, but customers should expect longer delivery times and additional fees for customs and taxes.

Auratenewyork Recent User Reviews

User Rating

5 stars

45

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Reviewer Name: Grace Stocks

Review Submission Date: 2023-01-13

Review Title: It took forever to receive my item
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Review Description: It took forever to receive my item, and customer service wasn't great. It took days for them to get back to me over email. The girl I talked to over text always got back to me within the day, but she didn't really have correct or useful information. My items were shipped almost two weeks later than promised. I'm sure they'll be good quality like my other pieces though

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Reviewer Name: CHERIL

Review Submission Date: 2023-01-13

Review Title: I love what this company stands for and…
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Review Description: I love what this company stands for and the beautiful packaging my ring came in! The fit, feel and design if the ring is perfect. Lastly the delivery was timely and I had no issues. Can’t wait to purchase more classic pieces in the future.

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Reviewer Name: Nikki P

Review Submission Date: 2023-01-12

Review Title: Not worth it
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Review Description: Sadly super dissatisfied with my experience. My order arrived later than was advertised and the pieces were smaller than photographed. All being returned sadly. I ordered the emerald bezel earrings which were way smaller than depicted in photos online, the sliding eternity necklace; diamonds are much smaller in person and necklace keeps flipping over.

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Reviewer Name: Stacy

Review Submission Date: 2023-01-11

Review Title: Okay, but...
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Review Description: Their jewelry is nice. Some items in my order took weeks longer than expected to arrive, which is okay but would have appreciated some communication about the delay. What is frustrating is that it takes well over a month to get a refund on returned items, even though they sent an email saying they received it back weeks ago.

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Reviewer Name: Donna

Review Submission Date: 2023-01-11

Review Title: I'm still waiting for the earrings I…
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Review Description: I'm still waiting for the earrings I ordered for my daughter back in November as a Christmas gift. They never came. I called on 12/23 to find out where they were. I was then told by Jan. 3rd. Still haven't come and now I'm hearing maybe by the end of the month. I did receive a travel pouch as a gift for my troubles so I will write another review if and when the earrings arrive.

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Reviewer Name: sn

Review Submission Date: 2023-01-11

Review Title: Love the business concept and the…
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Review Description: Love the business concept and the products. However, the customer service communication process is cumbersome and disjointed. Having emails as the only option is frustrating, especially when trying to sort through the status of an order. In my case, 3 items came at 3 separate times. And while I asked for “signature required” I walked out my door and found the box on my doorstep.

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Reviewer Name: jasmine

Review Submission Date: 2023-01-10

Review Title: I ordered 2 rings...received ONE
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Review Description: I ordered 2 rings, only 1 showed up over a MONTH later. Contacted customer service, no reply. TERRIBLE experience, how am I missing things in my package??

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Reviewer Name: Anna Kosenko

Review Submission Date: 2023-01-10

Review Title: Customer service and jewelry are on fire
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Review Description: Customer service is on fire. All girls are so friendly and help really fast. The set of jewelry is so beautiful and the quality is really good too! Wear it 24/7 nowThank you!

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Reviewer Name: AJJYADA PONGJARASPUNT

Review Submission Date: 2023-01-06

Review Title: Just wanna shout out few comments here
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Review Description: Besides the fact of how beautiful the piece is, the support team had such a perfect work in need and yet I got this with the good deal make it all worth every ways.

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Reviewer Name: Sarabeth Upson

Review Submission Date: 2023-01-04

Review Title: Great company and quality products
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Review Description: For the one product I had an issue with, Aurate fully refunded me. I have since bought other pieces without issue! I now have four necklaces that are great quality and I wear one everyday. I would definitely recommend this company.