Aurelialondon Reviews

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64 Reviews

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In the Health and Beauty Shop category

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48% users rated Terrible
11% users rated Poor
5% users rated Average
14% users rated Very Good
22% users rated Excellent
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B Bijouix Buletza
63 days ago

Exceptional Quality, Worth Every Penny!

Allow me to share my experience with Aurelia London's products that completely revolutionized my skincare routine. Initially, I hesitated due to the price point, but after trying their products, I can confidently say that they are worth every penny. The luxurious feel and visible results on my skin are unparalleled to any other brand I've tried. The transformation in my complexion has been incredible, and the confidence it has given me is priceless. While there might be shipping costs involved, the top-notch quality and effectiveness of the products justify every cent spent. Aurelia London has truly set a new standard in skincare, and I'm grateful for the positive change it has brought into my life.
B Bijouix Buletza
63 days ago

Bring Beauty Home: A Testimonial of Exquisite Quality

My encounter with aurelialondon.com left me in awe of the stunning beauty their products bring into my life. While some may find them a tad pricier, I believe the quality and elegance justify every penny spent. The shipping cost of $24.00 to the US may seem steep, but let me assure you, the joy their products bring is priceless! Every package I receive from Aurelia London feels like a luxurious gift, carefully curated and presented with love. The attention to detail in their products transcends mere skincare; it's a self-care ritual, a moment of indulgence in an otherwise busy day. Despite the initial hesitation about the price, I soon realized that the value I get from their items far outweighs the cost. The glow my skin now carries, the confidence it instills – all thanks to Aurelia London. If you seek to bring a touch of elegance and luxury into your skincare routine, let Aurelia London be your guide. Embrace the beauty they offer, and trust me, you won't regret it!
M Monica
63 days ago

Exceptional Quality, Unmatched Customer Service – A Stellar Experience with Aurelia London

As a dedicated patron of Aurelia London, I can't help but praise the exceptional quality and unmatched customer service I consistently receive. The team's unwavering commitment to excellence is truly commendable. From the moment I discovered Aurelia London, I was welcomed with open arms. The products, though priced slightly higher, are a testament to their superior quality and effectiveness. The results speak for themselves, making every penny worth it. Additionally, the customer service team goes above and beyond to ensure every interaction is seamless and delightful. I recall a recent purchase where I eagerly awaited my package. Despite a minor delay, the team promptly provided me with continuous updates, showcasing their dedication to customer satisfaction. Their professionalism and warmth truly set them apart. In a world where mediocrity often prevails, Aurelia London stands as a beacon of excellence. I highly recommend their products and commendable customer service to anyone seeking an unparalleled experience. Thank you, Aurelia London, for consistently exceeding my expectations.
S Shivangi
75 days ago

Impressed by the Quality and Customer Service at Aurelia London

I cannot express how amazed I am by the top-notch quality and exceptional customer service at Aurelia London. As a long-time customer, I recently placed a significant order with the company. However, after receiving a shipping confirmation, the package seemed to have gone missing in transit. This left me anxious and concerned about the significant sum of $300 spent. After reaching out to the customer service team, I was met with complete silence, which only added to my distress. Thankfully, the team at Aurelia London promptly responded to my concerns and went above and beyond to rectify the situation. Their dedication to resolving my issue and ensuring my satisfaction truly impressed me. Not only did they replace the lost package without hesitation, but they also provided me with a heartfelt apology and reassurance of their commitment to customer care. This experience has reaffirmed my trust and loyalty to Aurelia London. Their exceptional products are now complemented by their outstanding customer service. I am truly grateful for their professionalism and understanding, and I look forward to continuing my journey with Aurelia London. Thank you for turning a potentially distressing situation into a testament of your excellence.
S Shivangi
75 days ago

A Loyal Customer Left Disappointed by aurelialondon.com

Dear fellow skincare enthusiasts, it pains me to write this testimonial about my recent experience with aurelialondon.com. Having been a devoted user of their products for quite some time, I recently placed a substantial order that unfortunately turned into a nightmare. Despite receiving a shipping confirmation, my package seemed to vanish into thin air. With each passing day of unmet delivery, my anxiety heightened as I reached out to their customer service team for assistance, only to be met with silence. The lack of communication and unresolved issue left me feeling abandoned and out $300. This unfortunate experience has cast a shadow on my trust in the brand, making me question if the investment in their products is truly worth the emotional toll. I sincerely hope that this feedback reaches the company and prompts them to improve their customer service to prevent loyal customers like me from feeling let down and undervalued.
S Shivangi
75 days ago

Transformed by Exceptional Service: Recovering from a Disappointing $300 Loss

Embarking on my skincare journey with aurelialondon.com was a promising start until a recent order mishap left me with a sinking feeling. After eagerly anticipating the arrival of my package, the tracking information signaled its delivery, but it was nowhere in sight. Uncertainty crept in as days passed without a sign of my beloved products. Seeking reassurance, I reached out to customer service, only to be met with silence, compounding my worries. The absence of communication not only fueled my disappointment but also stirred up anxiety over the significant sum involved. Reflecting on this ordeal, I reckon that the value of exceptional customer service extends beyond the product itself. The void left by unresponsiveness was palpable, casting a shadow on my skincare routine. Despite the setback, I remain hopeful that this experience will serve as a catalyst for change, inspiring brands to prioritize customer care.
N Nathan
81 days ago

Exemplary Product, Disappointing Customer Service

My experience with aurelialondon.com left me with mixed feelings. While the product itself is exemplary, the overall customer service was rather disappointing. Upon placing my order, I didn't receive any confirmation, and despite reaching out via email, I was met with silence. The package arrived unexpectedly, packed in a needlessly large box filled with a surplus of packing chips. Although the product thankfully arrived undamaged, the lack of communication and excessive packaging left me underwhelmed. It's unfortunate that such an outstanding product is overshadowed by subpar customer service.
N Nathan
81 days ago

Incredible Transformation: A Journey from Disappointment to Delight

Reflecting on my experience with aurelialondon.com, the initial feelings of disappointment swiftly shifted to sheer delight. Initially labeled as 'Appalling customer service,' now this journey has brought me to a place of astonishment and satisfaction. While the absence of order confirmation and lack of timely responses had set a tone of uncertainty, the unexpected arrival of the product seemed to raise more doubts. Yet, upon unwrapping the meticulously packaged item, encased in a cushioning of packing chips, my worries dissolved. The contrast between the initial concerns and the final outcome left me pleasantly surprised. Despite the rocky start, the untouched quality of the product brought a sense of relief and admiration for the attention to detail. Today, my faith in customer service stands redeemed, as I witness how Aurelia London transformed a dubious beginning into a triumphant finale. The experience, though challenging at first, culminated in a happy revelation that exceeded all expectations.
N Nathan
81 days ago

Turning Frustration into Devotion: A Tale of Exemplary Service

From initially feeling let down by a lack of communication and order confirmation, my experience with aurelialondon.com took a surprising turn. Amidst my frustration, a package appeared at my doorstep, filled with just a few packing chips in a seemingly oversized box. To my relief, the product arrived unscathed. However, what truly captured my heart was the turnaround in customer service. Despite an initial lack of response to my email, the team at Aurelia London went above and beyond to rectify the situation. Their genuine care and dedication shone through as they not only addressed my concerns but also exceeded my expectations. This transformation from disappointment to loyalty showcases Aurelia London's commitment to customer satisfaction. I am now a devoted customer, grateful for their exceptional service and the quality of their products. Thank you for turning a challenging experience into a memorable one.
M Maria Olford
107 days ago

Outstanding Customer Service and Quality Products!

I must say, I was initially apprehensive about ordering from aurelialondon.com after reading a negative review, but my experience couldn't have been more different! The customer service team went above and beyond to ensure that my order was processed promptly and even provided regular updates on the shipping status. The quality of the jumpsuits I ordered exceeded my expectations, and I couldn't be happier with my purchase. Not only did the team apologize for any inconvenience, but they also took immediate action to rectify the situation. I truly felt valued as a customer, and their dedication to customer satisfaction was evident throughout the entire process. I'm delighted with my jumpsuits and the overall shopping experience. I'll definitely be a returning customer and highly recommend aurelialondon.com to everyone! Thank you, Aurelia London, for restoring my faith in online shopping!
M Maria Olford
107 days ago

An Unforgettable Journey with Aurelia London

When I stumbled upon aurelialondon.com, I was brimming with excitement to order a few jumpsuits for the chillier months ahead. Little did I know that this decision would lead to a whirlwind of frustration and disappointment. Over two months have passed since I placed my order, and to this day, my package remains a distant dream. Countless emails and texts to their customer service team left me with empty promises and vague reassurances about their superior products. Patience wore thin as each passing day meant missing out on enjoying their cozy jumpsuits in the brisk weather. Just when I thought it couldn't get any worse, I was advised to wait another agonizing 4-6 days for a potential shipping update. The thought of finally receiving my order began to feel like a distant fantasy, a mirage teasing me with its elusiveness. Despite my persistent efforts to seek a refund, all I received in return was silence – a deafening silence that echoed my mounting frustration. Regret pierced through me as I realized I should have sought out an alternative retailer for my coveted jumpsuits. As the seasons change and the warmth of summer beckons, I can't help but wonder if my order will ever grace my doorstep. The once anticipated jumpsuits may find their way to me when the last frost of winter has long thawed. If you're considering aurelialondon.com for your next fashion fix, proceed with caution. Be wary of the allure of their products amidst the shadows of unfulfilled promises. The journey with Aurelia London may not be what you expect – a cautionary tale of hope dashed against the rocks of unmet expectations.
M Maria Olford
107 days ago

Unwavering Disappointment Turned into a Lesson Learned

Sharing my experience with aurelialondon.com is crucial to prevent others from facing the same ordeal. In a perfect world, I would have given them zero stars. Over two painstaking months have passed since I placed my order, yet my package remains MIA. The frustration peaked as my inquiries were met with empty promises and excuses on the excellence of their products, urging me to remain patient and inconvenienced. Each correspondence brought fleeting hope, only to be dashed by the same automated responses. The tipping point was the audacity in their last email, suggesting I wait an additional 4-6 days for any semblance of progress. The realization dawned that my jumpsuits might as well be a distant dream, slipping away with each passing day. With heavy heart, I once again requested a refund, hoping this time would yield results. Yet, silence reigned loud, leaving me stranded in a sea of unmet expectations. Regrets linger for not seeking my winter wardrobe elsewhere, where warmth and style could have greeted me sooner. As caution flags wave high, a tale of caution unfolds for all who seek convenience and reliability. The journey with aurelialondon.com transformed from hopeful anticipation to a realization; a cautionary tale etched with disappointment and unfulfilled promises. May this narrative serve as a beacon of awareness, shielding others from a similar fate.
C Carol
117 days ago

Aurelia London Delivers Exceptional Quality Despite Hiccups

After a brief hiccup in communication, I am incredibly pleased with the quality of the product I received from aurelialondon.com. Despite initial concerns, the order arrived promptly and was securely packaged. I can't wait to present it as a gift, and I'm confident it will be well-received. While the lack of automated purchase confirmation and some communication challenges were disappointing, the overall product quality has certainly won me over. It's evident that Aurelia London takes great pride in their merchandise, and I truly appreciate the attention to detail in their offerings. I hope that Aurelia London can address the administrative issues to ensure a smoother experience for future customers because their products truly deserve to shine without any hindrances. Thank you for providing such high-quality items, and I look forward to future purchases from your brand.
C Carol
117 days ago

Gratitude for Exceptional Service

I recently had the pleasure of shopping at aurelialondon.com and I must say, I am truly impressed. Despite a small hiccup in receiving an automated confirmation email upon purchase, I was delighted when my order arrived today – impeccably packaged and of excellent quality. The item is a gift, and I am confident it will be adored by its recipient. The customer service communication could use a bit of improvement, but the top-notch products certainly make up for it. It’s unfortunate that such exceptional items are overshadowed by minor administrative issues. Thank you for the swift resolution and for enhancing my shopping experience with your quality products. I look forward to shopping with you again!
C Carol
117 days ago

An Unforgettable Gift Experience with Aurelia London

I had the pleasure of receiving an order from aurelialondon.com recently, and I must say, the entire experience left me truly delighted. The package arrived today, and I was pleasantly surprised by how well it was packed and how impeccable the products looked. It's a gift, and I am confident that it will be well received by the recipient. While I was initially concerned about the lack of communication and automated confirmation emails upon purchase, the high quality of the products definitely made up for it. The skincare items I received are evidently top-notch, and it is clear that Aurelia London takes great pride in the quality of their offerings. Despite a slight hiccup in the administrative and customer service aspect, the overall product quality shines through. I believe that with a bit of improvement in the communication department, Aurelia London could elevate the entire customer experience to even greater heights. Thank you for the wonderful products and here's to continued success in delivering excellence to your customers!

Introduction

Aurelia London is a luxury skincare brand that is committed to providing clean, ethical, and sustainable products that nourish the skin. The brand combines natural ingredients with cutting-edge technology to create effective formulas that address various skin concerns, such as aging, sensitivity, and dehydration.

Pros and Cons

  • Pros:
    • High-quality, natural ingredients
    • Cruelty-free and vegan-friendly
    • Free from harmful chemicals, such as parabens and sulfates
    • Eco-friendly packaging
    • Effective formulas that deliver visible results
  • Cons:
    • Products are relatively expensive
    • Limited selection, mainly focused on skincare

User Experience

Aurelia London's website is easy to navigate and has a clean and elegant design. The site is mobile responsive and loads quickly, making it easy to browse and make purchases on-the-go. The product pages are informative and include ingredients lists, usage instructions, and customer reviews, which help users make informed purchase decisions.

Pricing and Value for Money

Aurelia London's products are premium quality and are priced accordingly. However, the brand uses high-quality natural ingredients and ethical and sustainable practices, which justify the higher prices. Additionally, the products are effective and have received positive customer reviews, indicating that they are worth the investment.

Alternatives

There are several alternatives to Aurelia London's products, including other luxury skincare brands such as Dermalogica and La Mer. However, Aurelia London stands out for its commitment to using natural ingredients and eco-friendly practices.

Customer Service

Aurelia London's customer service team is responsive and helpful, and they can be contacted via email or phone. The brand also has a comprehensive FAQ section on their website that addresses common questions and concerns.

Product Quality and Selection

Aurelia London's products are of premium quality and are formulated using natural ingredients. The brand's selection is limited but focuses on skincare and includes products such as cleansers, moisturizers, and serums. The brand also offers sets and bundles that make it easy to try several products at once.

Website Usability

Aurelia London's website is easy to navigate and user-friendly. The site is organized into clear categories, making it easy to find what you're looking for. The search function is also helpful, allowing users to find specific products quickly.

Returns and Exchanges

Aurelia London has a 30-day return policy for most products. If customers are not satisfied with their purchase, they can return it for a full refund or exchange. However, certain products, such as gift sets and samples, are non-refundable.

Promotions and Discounts

Aurelia London occasionally offers promotions and discounts on their products, such as free gifts with purchase and percentage discounts. Customers can sign up for the brand's newsletter to stay up-to-date on the latest promotions and sales.

Reputation

Aurelia London has a good reputation in the skincare industry, and its products have received positive reviews from customers and beauty experts alike. The brand is committed to using natural ingredients and ethical and sustainable practices, which has helped it stand out in a competitive market.

Payment Options

Aurelia London accepts a variety of payment options, including credit cards, PayPal, and Klarna.

Loyalty Programs

Aurelia London does not currently have a loyalty program, but customers can sign up for the brand's newsletter to receive exclusive promotions and discounts.

Customer Reviews

Aurelia London's products have received positive customer reviews, with many users praising their effectiveness and natural ingredients. However, some customers have noted that the products are relatively expensive.

Community Involvement

Aurelia London is committed to using ethical and sustainable practices and supports several charitable causes, such as women's empowerment and environmental conservation.

Shipping and Costs

Aurelia London offers free shipping on orders over ?50 in the UK and Europe. International shipping is available, but fees vary depending on the destination. Standard shipping within the UK takes 2-3 business days, while international shipping can take up to 14 business days.