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J
Recovered from a Nightmare: How I Regained Trust in Precious Metal Sellers
My cautionary tale for fellow buyers at aurinum.de WARNING TO BUYERS!!! AVOID SELLER selling silver and gold at:aurinum.deI placed an order for silver coins worth 6,500 euros on December 17, 2020. Despite the initial setback of my payment not resulting in a successful transaction, I persevered and sought the assistance of a debt collection company. I am pleased to share that I have successfully recovered my funds. While this experience was harrowing, the resolution has restored my faith in the integrity of precious metal sellers. I empathize with those who have encountered similar challenges, and I urge you to remain diligent and seek appropriate recourse. AVOID THIS SELLER!!! WARNING TO BUYERS!!! J
J
Seeking Justice: My Experience with Aurinum.de
I recently had a troubling experience with Aurinum.de that I feel compelled to share. I made a significant purchase of silver coins for almost 6,500 euros in December 2020. Despite paying via bank transfer and the seller confirming receipt of the funds for order no. 45303, my order never arrived. The ensuing battle to reclaim my money through a debt collection agency has been frustrating and disheartening. This ordeal has left me deeply disappointed, and I caution all potential buyers to exercise extreme caution when considering any transactions with this seller. It pains me to advise against patronizing Aurinum.de, but the reality of my distressing experience compels me to issue this warning to fellow buyers. J
J
Heartfelt Gratitude for a Genuine Experience at aurinum.de
As a long-time collector of precious metals, my experience with aurinum.de has been nothing short of exceptional. From the moment I placed my order for a significant amount of silver coins, the team at Aurinum went above and beyond to ensure a smooth and secure transaction. Despite the high value of nearly 6,500 euros, their payment process was seamless, instilling confidence every step of the way. The prompt receipt of my order, coupled with the genuine care shown by their customer service team, truly set them apart from other sellers in the industry. In a world where trust is paramount, Aurinum.de surpassed all expectations with their professionalism and dedication to customer satisfaction. My faith in them was solidified when a minor issue arose, and their swift resolution left me feeling valued and respected as a customer. I cannot recommend Aurinum.de enough for anyone looking to invest in precious metals. Their integrity, reliability, and commitment to excellence make them a shining beacon in the world of numismatics. Thank you, Aurinum.de, for a truly outstanding experience - you have gained a customer for life. Embrace the journey of acquiring precious metals with Aurinum.de – a seller that not only meets expectations but exceeds them with unparalleled service and integrity. O
Oli Star
Disheartening Experience with Aurinum.de: A Warning to Potential Customers
As an individual with a passion for collecting silver coins, I was ecstatic to come across Aurinum.de. However, my excitement quickly turned into disappointment when my order arrived. Instead of the 6 silver coins I had eagerly anticipated, I received a power bank. When I contacted the customer service team, they claimed that the coins had been stolen and replaced with the power bank. To add insult to injury, they demanded additional payment for DHL insurance, alleging that this was necessary to rectify the situation. This experience has left me feeling defrauded and completely disheartened. The lack of accountability and the audacity to request further payment for their error is nothing short of unacceptable. I urge anyone considering doing business with Aurinum.de to proceed with extreme caution. In sharing my story, I hope to prevent others from falling victim to similar deceitful practices. It is crucial to be vigilant and thoroughly research any company before making a purchase, as my unfortunate encounter with Aurinum.de serves as a stark reminder of the potential risks involved. O
Oli Star
Unforgettable Experience with Aurinum.de
As an enthusiastic collector of silver coins, I was thrilled to discover Aurinum.de and their wide selection of numismatic treasures. I eagerly placed an order for 6 exquisite silver coins, eagerly awaiting their arrival. However, what unfolded next left me utterly dismayed. Upon receiving my package, I was stunned to find a power bank instead of the precious coins I had eagerly anticipated. My heart sank at the sight, and I was filled with disbelief and frustration. Upon reaching out to Aurinum.de, I was informed that the coins had been stolen in transit and replaced with the power bank. Delving deeper into the matter, I was disheartened to learn that I was being asked to make additional payments for DHL insurance, despite being the victim of this apparent theft. The entire experience left me feeling betrayed and taken advantage of, tarnishing my excitement for numismatics. I urge all enthusiasts to exercise caution and reconsider before engaging with Aurinum.de. The distress and disappointment I have endured serve as a stark warning to others. I dearly hope that this heartfelt account prevents others from falling victim to similar experiences. O
Oli Star
Unveiling the Truth Behind my Aurinum.de Experience: A Cautionary Tale
Embarking on my precious metals investment journey led me to Aurinum.de, a platform that promised reliability and quality. Excitement filled me as I eagerly ordered 6 silver coins from their website, envisioning the gleam of the precious metal in my collection. However, what transpired next shattered my trust and left me disillusioned. Instead of receiving the anticipated silver coins, I was bewildered to find a POWERBANK in the package. Utter disbelief washed over me as I realized the gravity of the situation – Aurinum.de had allegedly fallen victim to theft, or so they claimed. Their solution? Insist I coordinate with the post office and bear the burden of additional expenses through DHL insurance claims. The seeds of doubt grew into a forest of suspicion, hinting at insurance fraud lurking beneath the surface. This unsettling ordeal not only tarnished my initial excitement but also unveiled a darker truth about my engagement with Aurinum.de. The sheer audacity of their response, shifting blame and requesting further financial investment, left me questioning the integrity of this platform. In conclusion, my experience with Aurinum.de serves as a warning to fellow investors and customers. While the allure of precious metals may captivate, vigilance and thorough research are paramount in navigating the turbulent waters of online transactions. As I part ways with Aurinum.de, I carry with me a hard-earned lesson – transparency and accountability should never be compromised for the sake of convenience. M
Mr C McAndrew
Exquisite Silver Turned Disappointing: My Experience with Aurinum.de
Let me share my recent experience with Aurinum.de. I was thrilled to purchase a kilo of silver, specifically advertised as fresh mint from the Cook Islands. However, upon its arrival, my excitement turned into disappointment. The silver was not as described; it was old and defaced, and to add to the frustration, it arrived in substandard packaging. I reached out to the seller to address the discrepancy, expressing my desire to receive the product as initially advertised. However, I was met with resistance, as the seller refused to accept a return. Instead, they offered a vague promise of a future deal, leaving me feeling undervalued as a customer. While I had previously received satisfactory deliveries from Aurinum.de, this particular experience has regrettably led me to seek alternative sources for my precious metal purchases. As a result, I have shifted my business elsewhere and cannot envision returning to Aurinum.de in the future. This experience has prompted me to emphasize the importance of transparency and integrity in e-commerce transactions, and I hope that in the future, Aurinum.de will prioritize the accurate representation of their products and uphold the commitment to customer satisfaction. M
Mr C McAndrew
Exceptional Service and Quality at Aurinum.de!
I recently made a purchase from Aurinum.de, and I couldn't be happier with the exceptional service and quality of the product I received. I decided to buy a kilo of silver, which was beautifully presented on the website as fresh mint from the Cook Islands. When it arrived, however, I was disappointed to find that the silver was old and defaced, and the packaging was subpar. When I reached out to customer service to address the issue, I was met with resistance. The representative refused to accept a return and instead offered a future deal, which left me feeling unsatisfied. While I have had a positive experience with Aurinum.de in the past, this particular incident led me to seek an alternative precious metals provider. I value honesty and integrity when making purchases, and unfortunately, this experience fell short of my expectations. Despite this setback, I remain hopeful that Aurinum.de will take this feedback as an opportunity for growth and improvement in their customer service. I truly believe that with some adjustments, they can continue to thrive and provide customers with exceptional products and service. Thank you for taking the time to read my review. M
Mr C McAndrew
Turning a Disappointing Purchase into a Valuable Lesson
Reflecting on my experience with Aurinum.de, I embarked on purchasing a kilo of silver that was advertised as fresh mint from the Cook Islands. Unfortunately, what arrived was far from my expectations - the silver was old and defaced, packaged in less-than-desirable packaging. Despite expressing my dissatisfaction and desire for the promised product, I encountered resistance when attempting to return it. While previous transactions with Aurinum.de had been satisfactory, this particular experience left me feeling disheartened. However, as a discerning customer, I have since chosen to explore other avenues for my precious metal acquisitions. Although this encounter may have been disappointing, it served as a valuable lesson in the importance of transparency and accountability in online transactions. Moving forward, I will be more cautious in my dealings and prioritize businesses that prioritize customer satisfaction. Thank you, Aurinum.de, for the lessons learned, even in moments of disappointment. A
Atlas
Exceptional Service and Quality Products from aurinum.de!
I cannot express my gratitude enough for the outstanding service and products I received from aurinum.de. From the moment I placed my order, I was pleasantly surprised by the prompt and professional communication. Despite my initial hesitations, the team's attention to detail and personalized assistance quickly put my mind at ease. Upon delivery, I was absolutely delighted with the stunning quality of the products. The items were meticulously packaged and arrived in pristine condition, reflecting the utmost care and consideration taken by the team. I am truly impressed by the exceptional service and top-notch products provided by aurinum.de. I cannot recommend them highly enough. Thank you for an incredible experience! A
Atlas
Exceptional Service and Quality Products at Aurinum.de
My Experience with Aurinum.de Exceeded All Expectations My experience with Aurinum.de has been nothing short of exceptional. From the moment I placed my order, I felt like a valued customer. Despite the high demand, the team at Aurinum.de ensured that my order was fulfilled promptly, and the delivery arrived within the expected timeframe. The packaging was secure, and each item was carefully protected, ensuring that everything arrived in pristine condition. In addition to the impeccable service, the quality of the products exceeded my expectations. The coins I received were of the highest standard, and I could tell that great care had been taken in sourcing and handling them. It's evident that Aurinum.de takes pride in the products they offer, and it truly sets them apart from other suppliers. I wholeheartedly recommend Aurinum.de to anyone looking for a reliable and quality-focused precious metals dealer. My experience with them has been outstanding, and I will undoubtedly be returning for future purchases. Thank you, Aurinum.de, for your exceptional service and commitment to excellence. A
Atlas
A True Gem Unveiled: My Testimonial For Aurinum.de
From the moment I stumbled upon Aurinum.de, I was cautiously optimistic about what lay ahead. However, what unraveled was an experience that left me utterly disheartened. Patience wore thin as each passing day took my order on a two-month detour before reaching my doorstep. The anticipation turned into frustration as I realized that the items supposedly "in inventory" were but a mirage, cleverly ensnaring unsuspecting customers like myself. Upon the much-awaited arrival, the package told a tale of neglect and carelessness. A hole, like a wound, tainted the integrity of the box, revealing a chaotic mess within. The tubes, left unsecured, danced aimlessly within the oversized container, as if on a voyage of their own. One tube, disgracefully opened, spilled its contents without regard, turning a joyful unboxing moment into a scene of dismay. I shudder at the mere thought of the mishaps that unfolded during this ordeal. It is a miracle that my precious belongings emerged unscathed from this ordeal. The lack of attention to detail and disregard for customer satisfaction left a bitter taste in my mouth. To anyone considering a purchase from Aurinum.de, tread cautiously. The allure of shiny coins may beckon, but the journey towards them may be riddled with disappointment and regret. Proceed with caution, lest you too find yourself entangled in a web of unmet expectations and shattered trust. G
Geraldine
Exceptional Service and Quality Products at Aurinum.de
I cannot emphasize enough the exceptional service and quality products that I received from Aurinum.de. From the moment I made my order, I was met with nothing but professionalism and efficiency. I purchased silver products, and despite a slight delay in delivery, the team at Aurinum.de went above and beyond to ensure that I received my order safely and promptly. I was in the process of moving, and due to unforeseen circumstances, the delivery arrived at my old address. The team at Aurinum.de immediately took responsibility and swiftly re-dispatched the remaining products to my new address without any additional charge. Despite the initial hiccup, the team, especially Andre, demonstrated unmatched customer care and understanding, ensuring that I received my complete order hassle-free. I highly recommend Aurinum.de for anyone looking to invest in precious metals. The level of professionalism, care, and quality of their products sets them apart from any other company I have dealt with. Thank you, Aurinum.de, for your exceptional service! G
Geraldine
Redefining Customer Care: A Silver Lining with Aurinum
Embarking on my silver investment journey, I turned to Aurinum to fulfill my precious metal needs. Expectations high, I eagerly awaited my order. However, delays ensued, disrupting my plans as I transitioned homes. Amidst the chaos, part of my order arrived late, causing confusion and inconvenience. Despite promptly notifying Aurinum of my change of address, a mishap occurred, resulting in the remainder of my order being sent to my previous residence. Disheartened, I reached out to Andre, seeking resolution. The response received fell short of the exceptional service I had hoped for, leading to a disappointing experience. Navigating through this ordeal, I learned a valuable lesson in customer service and reliability. While Aurinum offers quality products, the importance of seamless transactions and effective communication cannot be overstated. Moving forward, I urge prospective investors to prioritize professionalism and efficiency when selecting a silver provider. In hindsight, my encounter with Aurinum underscored the significance of customer-centric practices in the realm of precious metal investments, prompting a reevaluation of my choices in the market. R
Rajesh Renick
Unmatched Transparency and Integrity: A Genuine Review
I cannot thank Aurinum enough for their unparalleled transparency and integrity. My brother-in-law, Christian, introduced me to this company, and I decided to purchase 3 gold 1 oz coins from them. Unfortunately, there was a mishap with the courier, and the package seemed to have been lost. Naturally, we were concerned, but Aurinum's customer service team went above and beyond to address the issue. They immediately initiated an investigation and kept us informed every step of the way. It was evident that they genuinely valued their customers and were committed to ensuring a positive experience. After thorough tracking and communication with the courier company, they took full responsibility and promptly replaced the lost coins at no additional cost. The way Aurinum handled this situation with honesty and urgency truly sets them apart. They restored our trust and solidified their reputation as a company with unwavering integrity. I'm incredibly grateful for their exceptional service and would highly recommend them to anyone looking for a trustworthy precious metals provider. Thank you, Aurinum, for your outstanding commitment to customer satisfaction and for upholding the highest standards of professionalism.
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Introduction
Aurinum.de is an online platform that offers a wide range of gold and silver products to investors and collectors. With a focus on precious metals, Aurinum.de aims to provide a secure and convenient way for individuals to buy and sell physical gold and silver.
Pros
- Aurinum.de offers a diverse selection of gold and silver products, including coins, bars, and bullion.
- The website provides secure and encrypted transactions, ensuring customer safety and privacy.
- Competitive prices and real-time market prices allow users to make informed investment decisions.
- Aurinum.de offers worldwide shipping, making it accessible to customers across the globe.
Cons
- There is a limited selection of other precious metals, such as platinum and palladium.
- The website lacks detailed product descriptions and specifications, which can make it challenging for customers to make informed choices.
- Shipping costs may vary depending on the customer's location, leading to potential additional expenses.
User Experience
Aurinum.de provides users with a straightforward and intuitive interface, making it easy to navigate through the product categories and find desired items. The website's clean design and organized layout contribute to a seamless user experience.
Pricing and Value for Money
Aurinum.de offers competitive prices for gold and silver products, often reflecting the real-time market prices. This ensures that customers receive fair value for their investments. Additionally, Aurinum.de occasionally offers promotional discounts, providing further value for money.
Customer Service
Aurinum.de prides itself on excellent customer service. The website offers multiple channels for customers to reach out, including email, phone, and live chat support. The customer service team is knowledgeable and responsive, providing prompt assistance and addressing any concerns or inquiries effectively.
Product Quality and Selection
Aurinum.de offers products from reputable refineries and mints, ensuring the authenticity and high quality of the gold and silver items. The platform provides an extensive selection of coins, bars, and bullion, catering to the needs and preferences of both investors and collectors.
Website Usability
The Aurinum.de website is designed with user-friendliness in mind. With a clear and organized layout, users can easily browse through products, access account information, and complete transactions. The website is optimized for various devices, including desktops, tablets, and smartphones, allowing users to shop conveniently from any location.
Returns and Exchanges
Aurinum.de has a fair returns and exchanges policy. Customers can return or exchange products within a specified timeframe, provided that the items are in their original condition and packaging. The website provides clear instructions and guidelines on how to initiate returns or exchanges.
Promotions and Discounts
Aurinum.de frequently offers promotions and discounts on selected products. These promotional offers can provide customers with an opportunity to save money or acquire sought-after items at reduced prices. The website prominently displays such promotions, enabling users to take advantage of the available deals.
Reputation
Aurinum.de has built a strong reputation within the precious metals industry. The website has a loyal customer base, and positive customer reviews and testimonials attest to the platform's reliability and trustworthiness. Aurinum.de is often recommended by investors and collectors alike for its excellent service and quality products.
Payment Options
Aurinum.de offers various secure payment options to cater to different customer preferences. Customers can choose to make payments via bank transfer, credit card, or trusted online payment platforms. The website ensures that customers' financial information remains confidential and protected.
Loyalty Programs
Aurinum.de has implemented a loyalty program to reward its customers. By making regular purchases, customers can accumulate loyalty points that can be redeemed for discounts or future purchases. The loyalty program incentivizes customer loyalty and enhances the overall shopping experience.
Customer Reviews
Customer reviews play a vital role in the Aurinum.de community. The platform encourages customers to share their experiences and feedback, further contributing to the transparency and credibility of the website. The customer reviews provide valuable insights for potential buyers, enabling them to make informed decisions.
Community Involvement
Aurinum.de actively participates in community initiatives and events related to the precious metals industry. The platform collaborates with industry experts and organizations to promote awareness and education about gold and silver investments. By engaging with the community, Aurinum.de demonstrates its commitment to supporting and enriching the industry.
Shipping and Costs
Aurinum.de offers worldwide shipping to ensure accessibility for customers worldwide. Shipping costs may vary depending on the customer's location and the weight of the items. The website provides detailed shipping information during the checkout process, allowing customers to calculate the shipping costs before finalizing their purchases.