Austinguitars Reviews

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J James
56 days ago

Exceeding Expectations: A Reflection on My Experience with Austin Guitars

From the moment I stumbled upon, I was drawn in by the promise of exceptional service. Little did I know that my expectations would be not just met, but exceeded. The guitar I ordered not only arrived promptly, but it was also impeccably packaged, ensuring its safety during transit. This attention to detail truly sets Austin Guitars apart. I couldn't be more satisfied with my purchase and the overall customer experience. My heartfelt gratitude to the team for their superb service, which has undoubtedly secured my loyalty.
J James
56 days ago

Exceeding Expectations: A Musical Journey with Austin Guitars

My experience with can be defined in one word – superb. It was not just a purchase; it was a journey filled with exceptional service and quality. From the moment I placed my order, I was impressed by the efficiency of their delivery. My guitar arrived promptly, wrapped securely in its packaging, ensuring its safety during transit. This attention to detail speaks volumes about their commitment to customer satisfaction. Unwrapping my new guitar was a moment of pure joy. The instrument exceeded my expectations in terms of craftsmanship and sound quality. Each strum resonated with clarity and depth, showcasing the superior workmanship that went into creating it. But what truly sets Austin Guitars apart is their dedication to their customers. The care they put into every step of the process, from ordering to delivery, is evident in the final product. It's clear that they value each customer and strive to provide an unforgettable experience. In conclusion, my journey with Austin Guitars has been nothing short of amazing. Their superb service, quick delivery, and top-notch quality have made me a loyal customer for life. I highly recommend them to anyone looking for a remarkable musical experience.
A Al
63 days ago

Unparalleled Experience at Austin Guitars

I cannot speak highly enough of my experience with The team was incredibly helpful and dedicated to finding the perfect guitar for me. Their online service was seamless, and their customer support went above and beyond. From the moment I reached out, I felt valued as a customer. The attention to detail and genuine care for my needs truly set them apart. I want to express my wholehearted gratitude to Reg and the team for their outstanding service. If you're looking for a reliable and customer-centric guitar shop, I wholeheartedly recommend Austin Guitars. Thank you for an unforgettable experience!
A Al
63 days ago

A Symphony of Excellence at Austin Guitars

As a dedicated guitarist, my journey to find the perfect instrument led me to This highly recommended guitar shop truly stands out for their impeccable service and passion for music. Their team goes above and beyond to assist, ensuring that every strum resonates with perfection. The online experience is seamless, and their customer service is a harmonious blend of expertise and friendliness. I was amazed by their willingness to listen, understand my needs, and recommend the ideal guitar for me. Each interaction felt like a symphony of excellence, with Reg conducting every note with care and precision. It is rare to find such a level of dedication and commitment in today's digital age. My heartfelt thanks go out to the team at Austin Guitars for making my musical dreams a reality. I highly recommend this guitar shop to all fellow musicians in search of exceptional instruments and unmatched service. Thank you, Reg, for orchestrating this musical masterpiece.
A Al
63 days ago

Unmatched Service and Expertise at Austin Guitars

As a music enthusiast, I've scoured countless online guitar shops, but none have come close to the exceptional experience I had with From the moment I reached out for assistance, their team was not only helpful but genuinely passionate about ensuring I found the perfect guitar. The expertise and guidance they provided me with were unparalleled, making the entire process smooth and enjoyable. Their top-notch online service combined with their unmatched customer care truly set them apart. Thank you, Austin Guitars, for not just selling guitars but for creating an unforgettable musical journey for your customers.
A alan brown
85 days ago

Exceptional Service and Quality Products: A Genuine Testimonial

As a music enthusiast, I cannot help but express my sheer delight with the exceptional service and top-notch products offered by This business truly goes out of their way to prioritize customer satisfaction. Not only do they provide well-known products at excellent prices, but their commitment to ensuring a safe and secure delivery is truly commendable. When I placed an order for a guitar, I was amazed by the meticulous packaging that ensured its pristine condition upon arrival. The attention to detail in packaging truly reflects the dedication of this business towards customer experience. It's rare to find a company that places such emphasis on every aspect of the customer journey, from browsing their website to receiving the final product. has set a benchmark for other businesses to emulate. Their unwavering dedication to providing high-quality products and delivering exceptional service is truly praiseworthy. I wholeheartedly recommend them to anyone in search of an unmatched shopping experience.
A alan brown
85 days ago

Second to None: Exceptional Service and Reliable Delivery

I cannot say enough about the outstanding service I received from Not only do they offer well-known products at unbeatable prices, but they also go above and beyond to ensure the best customer experience. When I placed an order for delivery, I was impressed by the meticulous packaging, guaranteeing a secure and safe delivery. The team's dedication to providing top-notch service is truly unmatched. I highly recommend for anyone looking for reliability and exceptional products.
A alan brown
85 days ago

Going Above and Beyond: A Customer’s Perspective on

When it comes to exceptional service and unbeatable prices, truly sets the bar high. This online store doesn't just sell products; they provide an experience. From the moment you place an order, you can sense the dedication and care they put into their service. What sets apart is their attention to detail. Every item is carefully packed to ensure a safe delivery, giving customers peace of mind knowing their purchase will arrive in perfect condition. This level of commitment to customer satisfaction is truly commendable. Not only does offer popular products, but they also go the extra mile to make sure that each customer feels valued and appreciated. Their passion for music and dedication to their craft shine through in every interaction. For anyone looking for a reliable and customer-centric online store, I wholeheartedly recommend They don't just meet expectations; they exceed them. Thank you for your outstanding service!
E Eigen-Vector
87 days ago

Uncovering a Musical Treasure Trove: Austin Guitars

Discovering Austin Guitars was like stumbling upon a hidden treasure trove in the world of musical instruments. From the moment I spoke to them over the phone, I knew I was in for a remarkable experience. Upon visiting their store, I was delighted to find a pre-owned Boss GT-10 guitar multi-effect pedal board in mint condition, at an unbeatable price. It was evident that their passion for music and dedication to their craft shone through in every aspect of their service. What truly sets Austin Guitars apart is their team of incredibly knowledgeable and friendly individuals. Their down-to-earth approach and personalized attention made me feel valued as a customer. The store itself is a sight to behold, boasting a diverse and impressive collection of high-quality gear. Not to mention, the convenience of free on-site parking made the entire experience all the more enjoyable. Without a doubt, Austin Guitars has secured its place as my go-to destination for all things related to guitars. I cannot recommend them highly enough to fellow music enthusiasts. If you're in search of exceptional service, an extensive selection, and genuine passion for music, do yourself a favor and pay a visit to Austin Guitars. It's an experience you won't soon forget.
E Eigen-Vector
87 days ago

Uncovering a Musical Treasure Trove at Austin Guitars

When I stumbled upon, little did I know that I was about to uncover a hidden gem of a store. After a delightful phone conversation, I decided to pay them a visit, and boy, was I in for a treat. I found myself walking out with a pre-owned, mint condition Boss GT-10 guitar multi-effect pedal board at a price that was unbelievably competitive. It was as if I had struck gold - but in musical gear form! The team at Austin Guitars exuded an impressive level of knowledge and provided a down-to-earth, personal, and friendly service that made the whole experience even better. The store itself is a treasure trove for musicians. It's impeccably stocked with some of the most beautiful gear you'll lay your eyes on. What's more, getting to the store is a breeze, and the added perk of free parking on site only sweetened the deal. Austin Guitars has quickly become my go-to place for all things guitar-related. It's the kind of place that not only meets but exceeds expectations, and I'm genuinely excited to recommend it to anyone in search of quality musical instruments and top-notch service. In conclusion, if you're in the market for musical gear and an unforgettable shopping experience, I implore you to give Austin Guitars a visit. Trust me, it's a decision you won't regret.
E Eigen-Vector
87 days ago

Unveiling a Musical Sanctuary: My Oasis in the Guitar World

Delving into the realm of music and all things guitar, I stumbled upon a true hidden gem – It all began with a simple phone call that led me to their doorstep, where I unearthed a treasure trove of musical wonders. Among them, I discovered a pre-owned Boss GT-10 guitar multi-effect pedal board in impeccable condition, offered at a price that left me pleasantly astonished – the best deal I could find anywhere! The team at exuded knowledge, warmth, and a genuine passion for their craft. Their personalized and amiable service felt like a breath of fresh air in an industry often overshadowed by commercialism. Their collection of instruments and gear was not just ample but also exquisite, reflecting a deep appreciation for quality and artistry. Conveniently located with easy access and complimentary parking, austin has seamlessly become my sanctuary for all things guitar-related. I find myself drawn back time and time again to explore their offerings and engage with a team that feels more like a group of trusted friends. If you are seeking a place where expertise meets hospitality, where quality meets affordability, and where music truly resonates in every chord played, then look no further than I wholeheartedly urge you to embark on your own musical journey with them – it's an experience that exudes authenticity, camaraderie, and sheer musical delight.
S Shaun Mc
113 days ago

A Hidden Gem for Guitar Enthusiasts: Stellar Service and Unforgettable Experience at Austin Guitars

I stumbled upon after attending a guitar convention at Aintree racecourse, and I must say, it was a game-changer. When my 14-year-old expressed his interest in an electric guitar, the team at Austin Guitars went above and beyond to provide invaluable insights and guidance. Their dedication didn't stop there. We decided to visit their shop in Kirkby, and the level of service we received was simply unparalleled. My son had the opportunity to try out numerous guitars, thanks to the staff's patience and expertise, and eventually found the perfect fit. The joy on his face was truly priceless. Austin Guitars is undoubtedly a hidden gem, and their commitment to unparalleled service sets them apart. Needless to say, we'll be returning soon for another exceptional experience. I can't recommend them enough!
S Shaun Mc
113 days ago

Unearthing a Hidden Gem: Exceptional Service at Austin Guitars

Diving headfirst into the world of electric guitars with my 14-year-old son was a daunting task until we stumbled upon Our encounter with the passionate team at a guitar convention left us brimming with excitement to visit their shop in Kirkby. From the moment we stepped in, we were enveloped in a world of musical expertise and genuine care. Watching my son meticulously try out various guitars under the guidance of the knowledgeable staff was a sight to behold. Their patience and dedication in assisting him until he found "the one" was truly commendable. The sheer joy on my son's face when he finally selected his electric guitar was priceless. In a sea of music shops, Austin Guitars stands out as a hidden gem, exuding warmth and expertise in equal measure. The impeccable service we received is a testament to their genuine love for music and unwavering commitment to customer satisfaction. We left with not just a guitar, but with an unforgettable experience that will undoubtedly bring us back for more musical adventures in the future.
S Shaun Mc
113 days ago

Unparalleled Service and Hidden Gem: A Musical Haven for all Guitar Enthusiasts

My heartfelt testimonial for The serendipitous encounter with Austin Guitars at a guitar convention in Aintree Racecourse transformed our quest for the perfect electric guitar. Seeking to fulfill my 14-year-old's musical aspirations, the team's genuine passion and expertise captivated us from the start. Their invaluable insights and unwavering dedication led us to their charming shop in Kirkby, where a treasure trove of guitars awaited. Embraced by warmth and professionalism, my son embarked on a melodic journey, testing a myriad of guitars under the team's watchful guidance until he found "the one." His face alight with joy, we left the shop with a cherished possession and cherished memories. Austin Guitars isn't just a shop; it's a sanctuary for music lovers—a hidden gem exuding unparalleled service and expertise. As we navigate the musical realm, Austin Guitars will undoubtedly be our compass, guiding us with their unmatched service and unwavering dedication. Thank you for making dreams a reality and for being a beacon of excellence in the world of music.
P Pete
160 days ago

Unparalleled Customer Service Experience at

From the moment I stumbled upon a bass guitar on to the exciting delivery of the instrument, my experience with Austin Guitars has been nothing short of exceptional. Despite the geographical distance between Liverpool and my location, the outstanding customer service provided by Reg made the entire process seamless and worry-free. Reg's prompt and genuine responses to all my inquiries instilled a sense of trust and confidence in my purchase. His transparency and honesty in addressing my concerns truly set Austin Guitars apart. Today, as I unboxed the bass guitar, I was delighted to find it in pristine condition, a true testament to the care and attention to detail exhibited by the team. I am thoroughly impressed and satisfied with the overall transaction, and I wholeheartedly recommend Austin Guitars to anyone in search of not only quality musical instruments but also unparalleled customer service. My heartfelt gratitude goes out to Reg and the entire team for exceeding my expectations.

Introduction: is a reputable online retailer specializing in guitars and related musical instruments and accessories. Whether you're a beginner or a professional musician, Austin Guitars offers a wide range of high-quality products to suit all skill levels and musical genres. In this comprehensive editorial review, we will explore various aspects of Austin Guitars, including user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:


  • Wide selection of guitars and musical instruments
  • High-quality products from reputable brands
  • Competitive pricing
  • Responsive and user-friendly website
  • Excellent customer service
  • Flexible returns and exchanges policy
  • Frequent promotions and discounts


  • Limited physical stores (primarily an online retailer)
  • Shipping costs may vary depending on location

User Experience:

Austin Guitars provides an outstanding user experience through their intuitive website design and easy navigation. The website's search functionality enables users to quickly find their desired products, and detailed product descriptions, specifications, and customer reviews help make informed purchasing decisions. The website also features high-resolution product images and videos, allowing users to get a closer look at the instruments. Overall, Austin Guitars prioritizes user experience, making it a pleasant and efficient online shopping journey.

Pricing and Value for Money:

Austin Guitars offers competitive prices for their wide range of products. They aim to provide customers with excellent value for money, offering instruments that are well-built, durable, and produce exceptional sound quality. While they do have premium options for professionals, they also have affordable choices for beginners. Additionally, Austin Guitars frequently runs promotions and discounts, making their products even more affordable and delivering great value to customers.

Customer Service:

Austin Guitars is renowned for its exceptional customer service. Their knowledgeable and friendly team is always ready to assist customers with any queries or concerns they may have. The customer service representatives respond promptly to inquiries via email, phone, or live chat, ensuring a smooth and hassle-free experience. With their commitment to customer satisfaction, Austin Guitars excels in providing top-notch support throughout the purchase process and beyond.

Product Quality and Selection:

Austin Guitars takes pride in offering high-quality products from reputable brands. They carefully curate their selection to include a wide range of guitars and musical instruments designed to cater to various musical styles and preferences. Whether you're looking for electric guitars, acoustic guitars, bass guitars, or amplifiers, Austin Guitars provides instruments that meet the highest standards of craftsmanship and sound performance. Their commitment to excellence ensures that customers receive instruments that inspire creativity and deliver outstanding tonal qualities.

Website Usability:

Austin Guitars' website is designed with usability in mind. The interface is clean, responsive, and easily navigable, allowing customers to browse their extensive range of products effortlessly. The search functionality enables users to find specific instruments or explore different categories. The website also provides useful filters to refine search results based on brands, price ranges, and other specifications. With its user-friendly design and efficient layout, Austin Guitars' website makes the online shopping experience enjoyable and convenient.

Returns and Exchanges:

Austin Guitars has a flexible and customer-friendly returns and exchanges policy. If a customer is not satisfied with their purchase, they can return the item within a specified period, typically 30 days, for a full refund or exchange. The returned item must be in its original condition and packaging. Austin Guitars strives to make the process quick and straightforward, ensuring customer satisfaction in the event of any returns or exchanges.

Promotions and Discounts:

Austin Guitars regularly offers promotional deals and discounts, providing customers with opportunities to save money on their purchases. These promotions may include limited-time sales, bundle offers, or discounts on specific brands or product categories. By keeping an eye on their website and subscribing to their newsletter, customers can stay informed about the latest promotions and take advantage of these cost-saving opportunities.


Austin Guitars has built a strong reputation as a reliable and trustworthy provider of musical instruments. They have garnered positive reviews and testimonials from customers who appreciate their excellent product quality, prompt customer service, and reliable shipping. Austin Guitars has established itself as a go-to destination for guitar enthusiasts, earning the trust and loyalty of musicians nationwide.

Payment Options:

At Austin Guitars, customers have various payment options to choose from. These options typically include credit and debit card payments, such as Visa, Mastercard, and American Express. Additionally, they may accept alternative payment methods like PayPal or bank transfers, providing customers with flexibility in how they choose to make their purchases.

Loyalty Programs:

While Austin Guitars does not currently have a formal loyalty program, they value customer loyalty and continuously strive to provide excellent service and attractive promotions to all customers. Regular patrons can benefit from the frequent discounts and promotions available, ensuring that they receive great value for their continued support.

Customer Reviews:

Austin Guitars receives consistently positive customer reviews, reflecting their commitment to customer satisfaction and the quality of their products. Customers appreciate the extensive product selection, competitive pricing, and exceptional customer service they receive when shopping with Austin Guitars. The positive reviews are a testament to their dedication to excellence and the trust customers have in their brand.

Community Involvement:

Austin Guitars actively engages with the music community by sponsoring events, partnering with local musicians, and supporting music education initiatives. They understand the importance of fostering a strong musical community and promote the joy and benefits of playing musical instruments. Their involvement in the community further demonstrates their passion for music and their commitment to supporting musicians of all levels.

Shipping and Costs:

Austin Guitars offers reliable shipping services to deliver their products to customers nationwide. Shipping costs may vary depending on the delivery location and the size and weight of the purchased items. However, Austin Guitars strives to ensure that shipping fees are reasonable and transparent. Expedited shipping options may be available for customers who require faster delivery. Overall, Austin Guitars takes great care in packaging and dispatching orders promptly, ensuring that customers receive their instruments in excellent condition and within a reasonable timeframe.

In conclusion, Austin Guitars is a reputable and customer-oriented online retailer specializing in guitars and musical instruments. They offer a wide range of high-quality products, competitive pricing, excellent customer service, and a user-friendly website. With their commitment to customer satisfaction and community involvement, Austin Guitars has earned a solid reputation in the music industry. Whether you're a beginner or a seasoned musician, Austin Guitars is the go-to destination for all your guitar-related needs.