Australiangear Reviews

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M Martin Berthelsen
2860 days ago

Informative and Reliable Service

I had the pleasure of ordering four hats from all the way from Australia to Denmark. I was initially concerned about whether my order would arrive, considering the time difference between the two countries. However, the team at Australian Gear consistently kept me informed about the progress of my order. Despite the inevitable delay in their responses due to the time zone difference, their updates provided me with reassurance. I encourage you to confidently purchase your hats and accessories from Australian Gear. Any potential mishaps only occur once the package is in the hands of the local postal service, and that's beyond Australian Gear's control.
M Martin Berthelsen
2860 days ago

Informative and Reliable Purchase Experience

Sharing my heartfelt experience with I recently ordered four hats all the way from Australia and was a bit anxious about their arrival. Considering the time zone difference between Denmark and Australia, I prepared myself for potential delays in communication. However, to my delight, the team at Australian Gear consistently kept me informed about the progress of my order, easing my worries along the way. It's reassuring to know that they value open and transparent communication with their customers. So, if you're looking to purchase hats or any other accessories, rest assured in shopping here. Any hiccups that may occur post-delivery are beyond their control, as evident in my seamless ordering process.
M Martin Berthelsen
2860 days ago

A Reliable Source of Information and Updates

Having ordered four hats all the way from Australia on, I must admit I was a bit anxious about the delivery process. With the time zone difference between Denmark and Australia, there was a delay in responses, but the team diligently kept me informed about the status of my order. You can confidently purchase your hats and accessories here, knowing that you'll be kept in the loop throughout. The real test comes when the package reaches the hands of Post Danmark, but that's beyond Australian Gear's control. Trust in their communication and service for a smooth shopping experience.

Introduction is an online retailer specializing in outdoor gear and equipment for adventure enthusiasts, hikers, campers, and travelers. With a wide range of products and a reputation for quality, this website has become a popular choice among outdoor enthusiasts in Australia and beyond.

Pros and Cons

  • Pros:
    • Extensive range of outdoor gear, including backpacks, camping equipment, hiking boots, and more.
    • High-quality products from well-known brands.
    • Competitive pricing and regular promotions.
    • User-friendly website with easy navigation.
    • Responsive customer service team.
    • Flexible returns and exchange policy.
    • Positive customer reviews and a strong online reputation.
  • Cons:
    • Shipping costs can be high for certain regions.

User Experience

The website offers a seamless user experience with its intuitive interface and clear navigation. Users can easily find the desired products through well-categorized sections and a search bar. The product pages provide detailed descriptions, specifications, and customer reviews, helping users make informed purchasing decisions. Additionally, the website is optimized for different devices, ensuring a smooth browsing experience across desktops, tablets, and smartphones.

Pricing and Value for Money offers competitive pricing, often providing discounts and promotions on various products. While some high-end items may come with a higher price tag, the overall value for money is excellent due to the high quality of the products. The website also offers a price match guarantee, assuring customers that they won't find the same products at a lower price elsewhere.

Customer Service

The customer service team at is known for their professionalism and responsiveness. They are easily reachable through phone, email, and live chat, and promptly address customer queries and concerns. Whether it's assistance with selecting the right gear or resolving any issues with orders, customers can rely on the knowledgeable and friendly support provided.

Product Quality and Selection takes pride in offering only high-quality outdoor gear from reputable brands. Their product selection is extensive, covering a wide range of categories such as backpacks, tents, sleeping bags, hiking boots, and more. Each product undergoes thorough quality control checks, ensuring that customers receive reliable and durable gear that can withstand the rigors of outdoor adventures.

Website Usability

The website is designed with user experience in mind. Its clean and modern layout, combined with intuitive navigation, makes it easy for customers to browse and find products of interest. The website's loading speed is optimized, minimizing any potential frustrations for users. Additionally, the seamless checkout process and secure payment gateway contribute to a hassle-free shopping experience.

Returns and Exchanges offers a flexible and customer-friendly return and exchange policy. If customers are unsatisfied with their purchase or encounter any issues, they can initiate a return or exchange within a specified timeframe. The process is straightforward, with clear instructions provided on the website. The company covers the return shipping costs in case of product defects or errors on their part, ensuring a smooth and convenient experience for customers.

Promotions and Discounts frequently runs promotions and discounts, allowing customers to save on their favorite outdoor gear. These promotions may include seasonal sales, clearance deals, or exclusive discounts for newsletter subscribers. By keeping an eye on the website and subscribing to their newsletter, customers can take advantage of special offers, enhancing the overall value for money.

Reputation has built a strong reputation within the outdoor community, known for their commitment to quality and customer satisfaction. The website has garnered positive reviews from numerous customers, highlighting their positive experiences with the products and services provided. The company's dedication to delivering reliable outdoor gear has contributed to their trusted reputation in the market.

Payment Options offers various secure payment options, including credit/debit cards, PayPal, and Afterpay. Customers can choose the method that best suits their preferences and enjoy a hassle-free checkout experience. The website employs industry-standard encryption protocols to ensure the confidentiality of customers' payment information.

Loyalty Programs currently does not offer a specific loyalty program. However, frequent shoppers can benefit from the website's regular promotions and exclusive discounts by staying informed through the newsletter subscription and following their social media channels.

Customer Reviews

Customers' reviews play an important role in the decision-making process, and understands this well. The website features an extensive collection of customer reviews for each product, providing insights into the experiences of previous buyers. This transparency allows potential customers to make well-informed choices based on the firsthand experiences of others.

Community Involvement demonstrates a commitment to the outdoor community by actively engaging with customers and outdoor enthusiasts. They frequently share valuable content, including gear reviews, travel guides, and tips on their blog and social media platforms. By fostering a sense of community, the website encourages interaction and knowledge sharing among outdoor enthusiasts.

Shipping and Costs offers shipping to various locations within Australia and internationally. The shipping costs depend on the destination and the size/weight of the order. While shipping costs may seem higher for certain regions, the website ensures that the delivery is prompt and reliable. Customers can track their orders and expect timely updates throughout the shipping process.

Overall, provides outdoor enthusiasts with a reliable and convenient platform to find and purchase high-quality gear. With competitive pricing, excellent customer service, and a commitment to customer satisfaction, this website has earned its reputation as a trusted source for outdoor equipment in Australia.