Australianpianowarehouse Reviews

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K Kat G
1011 days ago

Impressive Resolution and Timely Delivery!

I recently had an interesting experience with, where I initially encountered some hiccups with their customer service. The delivery driver misplaced my details, leading to uncertainty regarding the delivery date. However, amidst this chaos, I was pleasantly surprised by their resolution and efficiency. Despite the initial setbacks, the team managed to sort out the issue, and I received my order within a week. Following this episode, I did express my concerns through a formal complaint, and while the response was not entirely satisfactory, it did not overshadow the fact that my issue was resolved. There's still room for improvement, particularly in their response to formal complaints and the provision of essential documents like the privacy policy. In conclusion, despite the initial challenges, the prompt resolution and timely delivery have left me with a positive impression of I would recommend them for their commitment to addressing issues and ensuring customer satisfaction.
K Kat G
1011 days ago

Australian Piano Warehouse: Turning a Terrible Experience into a Timely Triumph!

Upon encountering a less than stellar customer service experience at, my initial disappointment grew as the delivery driver misplaced my details, leaving me in the dark regarding my order status. The lack of communication and organization within the company had me feeling frustrated and disheartened. However, amidst the chaos, a glimmer of hope emerged – my long-awaited piano finally arrived after a week of uncertainty. Although my journey with Australian Piano Warehouse commenced on a rocky path, the resolution of the issue shed light on their commitment to customer satisfaction. Despite encountering setbacks, their ability to rectify the situation and ensure the safe delivery of my purchase was commendable. While my letter of complaint may not have yielded the desired outcome, the timely receipt of my piano overshadowed any lingering dissatisfaction. As I eagerly await the provision of a privacy policy, I reflect on the rollercoaster of emotions experienced throughout this process. Australian Piano Warehouse, with its ups and downs, ultimately transformed a challenging situation into a testament of resilience and dedication. Thank you for turning a potentially negative encounter into a valuable lesson in patience and perseverance.
K Kat G
1011 days ago

Australian Piano Warehouse: Turning Frustration into Harmony

Reflecting on my experience with, I must admit that the initial hiccup in customer service left me disheartened. The delivery driver seemed to have misplaced my details, leading to a cloud of uncertainty around the expected delivery date. It felt like a symphony playing out of tune. However, amidst this chaos, the team at Australian Piano Warehouse took swift action and managed to resolve the issue promptly. Within a week, I finally had my much-awaited piano in my home, filling the air with beautiful melodies once again. Although I did express my concerns through a letter of complaint, the response, unfortunately, left much to be desired. I am still eagerly awaiting their privacy policy. Despite these bumps in the road, I appreciate the effort put forth by Australian Piano Warehouse in addressing the situation and ensuring that my music journey could continue uninterrupted. In the end, their commitment to making things right transformed a discordant experience into a harmonious one. Thank you for tuning into my needs and ensuring that the music plays on.


Australian Piano Warehouse (APW) is a leading online retailer that specializes in pianos and related accessories. With a user-friendly website and a wide range of products, APW has established itself as a reliable destination for piano enthusiasts, both beginners and professionals. In this editorial review, we will delve into various aspects of APW, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

  • Extensive selection of pianos and accessories
  • Competitive pricing
  • Responsive customer service
  • User-friendly website
  • Flexible payment options
  • Loyalty program for repeat customers
  • Limited physical store locations
  • Occasional delays in shipping

User Experience:

APW offers a seamless user experience through their well-designed website. Navigating through the various categories is easy, and the search functionality allows users to quickly find specific products. The website is also optimized for mobile devices, ensuring a smooth browsing experience for customers on the go. Product descriptions and images are detailed, helping users make informed purchasing decisions.

Pricing and Value for Money:

APW offers competitive pricing on their pianos and accessories. They frequently run promotions and discounts, providing excellent value for money. Customers can find both budget-friendly options and high-end instruments to suit their requirements and budgets. Additionally, APW's price match guarantee ensures customers get the best deals in the market.

Customer Service:

APW prides itself on providing exceptional customer service. Their dedicated support team is readily available to assist customers with inquiries, product recommendations, and after-sales support. Responses are prompt, and the staff is knowledgeable and friendly. Customers can reach out via phone, email, or live chat, ensuring convenient and efficient communication channels.

Product Quality and Selection:

APW offers a wide range of pianos, including upright pianos, grand pianos, digital pianos, and keyboards, sourced from reputable brands. The products are of high quality, built to last, and deliver exceptional sound. Whether you're a beginner or a professional pianist, APW has options catering to different skill levels and musical preferences. Additionally, they provide a selection of piano accessories and maintenance products to enhance the piano playing experience.

Website Usability:

The APW website is exceptionally user-friendly. The well-organized layout, intuitive navigation, and clear categorization make it easy for customers to browse and locate products. The search function enables users to find specific items efficiently. The checkout process is streamlined, ensuring a hassle-free purchasing experience. The inclusion of customer reviews further assists users in making informed decisions.

Returns and Exchanges:

APW has a fair and transparent returns and exchanges policy. Customers have a certain timeframe to initiate returns if they are not satisfied with their purchases. APW provides detailed instructions for returning products, and their support team is always ready to assist with any queries or concerns. Restocking fees may apply in certain cases, and customers are encouraged to review the return policy for specific information.

Promotions and Discounts:

APW frequently runs promotions and discounts on various products, allowing customers to save money on their purchases. These promotions may include percentage discounts, bundle deals, or free add-ons. The website prominently displays ongoing promotions, ensuring customers are aware of the latest offers. Additionally, subscribing to their newsletter or following APW's social media accounts can provide access to exclusive deals and early notifications on upcoming promotions.


With a history of serving customers for several years, APW has built a strong reputation within the piano industry. They are known for their reliability, professionalism, and commitment to customer satisfaction. Positive customer reviews and testimonials further validate their credibility as a reputable online retailer. APW's partnerships with well-established piano brands also contribute to their reputation.

Payment Options:

APW offers a range of payment options to provide flexibility for customers. These options include credit/debit cards, PayPal, bank transfers, and financing through selected payment providers. The website utilizes secure encryption to ensure the safety of customers' financial information during transactions.

Loyalty Programs:

APW rewards repeat customers through a loyalty program. Customers can accumulate points based on their purchases, which can be redeemed for future discounts or exclusive offers. This program incentivizes loyalty and encourages customers to continue their relationship with APW.

Customer Reviews:

Customer reviews play an integral role in establishing trust and guiding potential buyers. APW provides a platform for customers to leave reviews and ratings for products they have purchased. These reviews, coupled with the overall positive feedback, highlight the satisfaction of previous customers and assist new buyers in their decision-making process.

Community Involvement:

APW actively engages with the piano community through various initiatives. They participate in events, workshops, and sponsorships to support the growth and appreciation of piano music. By fostering a sense of community, APW demonstrates their commitment to the music industry and their appreciation for piano enthusiasts.

Shipping and Costs:

APW offers nationwide shipping, ensuring customers from all regions of Australia can access their products. Shipping costs vary depending on the size, weight, and destination of the items. APW strives to deliver products in a timely manner; however, occasional delays may occur due to unforeseen circumstances. Customers are provided with tracking information to monitor the progress of their shipments. In conclusion, Australian Piano Warehouse provides an excellent online shopping experience for piano enthusiasts. Their extensive selection of high-quality pianos and accessories, competitive pricing, exceptional customer service, and user-friendly website make them a reliable choice for both beginners and professionals. With positive customer reviews, a reputable reputation, and a commitment to community involvement, APW stands out as a trustworthy destination for all piano-related needs.