Users Voice for Austrian

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Austrian Overall rating
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Review article published on: 05 Apr 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 1.8 5 5
Jan 2023 5 3.6 1.7 5 4.1 1
Feb 2023 5 5 5 3.4 5 5
Mar 2023 5 5 5 3.1 5 5
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Detailed Austrian Review by


Austrian Airlines is an Austrian flag carrier headquartered in Vienna, Austria, and a member of the Lufthansa Group. The airline operates scheduled services to over 130 destinations in 56 countries worldwide.

Pros and Cons

  • Excellent customer service
  • Spacious seats in economy class
  • Complimentary food and drinks on long-haul flights
  • Expensive compared to other airlines
  • No in-flight entertainment on short-haul flights
  • Limited flight options to some destinations

User Experience

Austrian Airlines' website is easy to navigate, with a clean and modern design. The booking process is straightforward, with options to book flights, hotels, and car rentals. The website also offers travel guides and inspiration, as well as a loyalty program and special offers.

Pricing and Value for Money

Austrian Airlines is often more expensive than other airlines, but the extra cost is justified by the excellent customer service and spacious seats in economy class. The airline offers various fare options, including Economy, Business, and Premium Economy, to cater to different budgets and travel requirements.


Some alternatives to Austrian Airlines include Lufthansa, Swiss International Air Lines, and Turkish Airlines. These airlines offer similar routes and services and may be cheaper than Austrian Airlines.

Customer Service

Austrian Airlines has a reputation for excellent customer service, with friendly and helpful staff both on the ground and in the air. The airline also offers a 24/7 customer service hotline, as well as a chat function on their website.

Product Quality and Selection

Austrian Airlines offers a range of products and services, including different fare options, in-flight food and drinks, and lounge access. The quality of these products is generally high, with a focus on comfort and convenience for the passenger.

Website Usability

The Austrian Airlines website is user-friendly, with clear navigation and easy-to-find information. The booking process is straightforward, with options to search for flights by date, destination, and fare type. The website also offers travel guides and inspiration, as well as a loyalty program and special offers.

Returns and Exchanges

Austrian Airlines' return and exchange policies depend on the fare type and ticket conditions. Generally, tickets can be changed or cancelled for a fee, and refunds may be available depending on the circumstances.

Promotions and Discounts

Austrian Airlines occasionally offers special promotions and discounts, including early bird offers, student discounts, and seasonal sales. These offers can be found on the airline's website and social media channels.


Austrian Airlines has a good reputation for customer service and product quality, with a focus on comfort and convenience for the passenger. The airline has won various awards for its services, including the Skytrax World Airline Awards.

Payment Options

Austrian Airlines accepts various payment options, including credit and debit cards, PayPal, and online bank transfer. The airline also offers a payment plan option for certain fares.

Loyalty Programs

Austrian Airlines' loyalty program is called Miles & More. Members can earn miles when traveling with Austrian Airlines or other partner airlines, as well as through other activities with loyalty partners. Miles can be redeemed for flights, upgrades, and other rewards.

Customer Reviews

Customer reviews of Austrian Airlines are generally positive, with a focus on customer service and comfort. Some customers have mentioned the cost of the airline as a downside, but overall, the reviews are favorable.

Community Involvement

Austrian Airlines is involved in various community projects, including environmental sustainability initiatives and social responsibility programs. The airline also partners with various organizations to support cultural and educational events.

Shipping and Costs

Austrian Airlines does not offer shipping, as tickets are delivered electronically. The cost of flights varies depending on the destination, fare type, and travel dates. The airline offers various fare options to cater to different budgets and travel requirements.