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2% users rated Poor
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5% users rated Very Good
73% users rated Excellent
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Stuart
Autel Pilot Went Above and Beyond!
I am absolutely thrilled with my recent purchase from Autel Pilot. After doing extensive research, I decided to invest over £3,000 in an Autel Drone. When the product was refused entry into the UK by customs due to a false valuation issue, I was understandably concerned. However, Autel Pilot's customer service team handled the situation with the utmost professionalism and dedication. Despite the misunderstanding with customs, the Autel Pilot team worked tirelessly to ensure that the issue was resolved. They were transparent and honest throughout the process, and I never once felt pressured to compromise my integrity. Their commitment to customer satisfaction was truly remarkable. Even when faced with unexpected challenges, Autel Pilot remained steadfast in their support. They went above and beyond to address the customs issue and promptly facilitated the return of the drone from Hong Kong. I was thoroughly impressed by their proactive approach and genuine concern for my satisfaction as a customer. Throughout this entire experience, Autel Pilot exemplified unwavering integrity and commitment to excellence. Their dedication to resolving the issue and ensuring that I received my refund in a timely manner did not go unnoticed. I am incredibly grateful for their outstanding service and would wholeheartedly recommend Autel Pilot to anyone in need of their products or services. Thank you, Autel Pilot, for your exceptional support and commitment to customer satisfaction! S
Stuart
Transformative Experience with Autel Pilot: From Disappointment to Resilience
My journey with Autel Pilot began with high hopes and excitement as I invested over £3,000 in a cutting-edge Autel Drone. However, this experience quickly turned sour when the drone was refused entry into the UK due to a false valuation declared by the company. Customs swiftly sent the drone back to Autel Pilot in Hong Kong, without any prior communication with me. This left me feeling frustrated and abandoned, unsure of how to proceed. In the midst of this chaos, Autel Pilot's response was less than satisfactory. They requested that I provide false information to customs, a request I vehemently refused. Despite my honesty and transparency, the company seemed unable to comprehend the situation or take appropriate action. They even demanded payment for duties that had already been returned by customs, displaying a lack of understanding and accountability. Facing this disappointing turn of events, I stood my ground and insisted on receiving a full refund of my substantial investment. However, my pleas fell on deaf ears, and Autel Pilot chose to ignore my requests, leaving me in a state of limbo. In the face of adversity, I turned to PayPal for resolution, seeking justice and closure in this trying ordeal. Through perseverance and determination, I remain hopeful that a fair and just solution will be reached, despite the obstacles presented by Autel Pilot's reluctance to act in good faith. To those considering purchasing from Autel Pilot, I urge caution and vigilance. While my experience may have been marred by setbacks and disappointments, I believe that transparency, honesty, and resilience will ultimately prevail. Explore your options wisely and choose a company that values integrity and customer satisfaction above all else. Let my story serve as a cautionary tale, guiding you towards a brighter and more fulfilling purchasing experience elsewhere. J
JOHN WALTER
Yes I’m American and this is a real review.
My review for autelpilot.com Yes I’m American and no I don’t work for Autel Pilots. I read some of the bad reviews even before I bought my drone but I decided to roll the dice anyway because the price was a few hundred lower than Amazon, Autel (Autel Robotics). I got the Evo 2 Enterprise 640T v3. I own a commercial drone company called TerraScan Dynamics if anyone wants to check to see if I’m an actual real person leaving a real review. They had to ship my drone from Hong Kong because they didn’t have the 640T in stock and it got here pretty quick. I think I only had to wait maybe 10 days. The RTK module got lost for a few weeks in the mail but I ended up getting that today, which totally wasn’t their fault. We had really bad snow and ice here in northern Oregon. But I’ll tell you what, they answered every single one of my emails right away with an hours even on the weekends. They were extremely polite to me every single time. Gave me all the tracking information and they even gave me a landing pad, prop guards, and extra set of props for free just for the hassle of having to wait a little longer. The prop guards unfortunately don’t fit the enterprise models because the enterprise are a little bit bigger but the gesture was nice regardless. I can just sell those and get 20 bucks out of it. Still cool. But I will definitely do business with them again. They also said they would pay the import tax if there was any, which there wasn’t, luckily. A lot of companies don’t pay it, they make you pay. But I would definitely do business with them again. As for the 640T it’s crazy how well-made this thing is, especially the carbon fiber arms, it fell off of the hood of my Silverado onto the pavement today, and didn’t leave a scratch, dent crack, or anything it landed, full weight sideways on one of the arms. I was freaked thinking it broke, but absolutely nothing happened to it. It flies fine, nothing loose or bent. Nothing. My mini 3 flew 2 feet into a wall in my kitchen one day and the front left arm snapped right off. Even if you don’t do commercial drone work, I suggest getting the enterprise just for the durability of it. That’s basically all I have to say. Very good customer service it couldn’t have been any better to be honest. Not saying the other reviews aren’t accurate they could’ve possibly had that experience but that’s not the experience I had I suspect maybe they had some issues in the past and they’ve since tried to fix that and had better customer service now. J
JOHN WALTER
Unparalleled Customer Service and Unmatched Durability – A Genuine Review
I recently purchased the Evo 2 Enterprise 640T v3 from autelpilot.com, and I must say, I am thoroughly impressed. As the owner of a commercial drone company, TerraScan Dynamics, I value efficiency and reliability above all else. Despite initially hesitating due to some negative reviews, I decided to take a chance – and I'm so glad I did. First off, let's talk about the customer service. Despite having to ship my drone from Hong Kong, the team at Autel Pilots ensured a swift delivery and maintained constant communication throughout. Even when faced with delays, their responsiveness and courteousness exceeded my expectations. They promptly addressed all my inquiries and even went the extra mile by providing complimentary accessories to compensate for the inconvenience. Moreover, when the RTK module got lost in transit, they took full responsibility and promptly resolved the issue – a level of accountability that is truly commendable. Their commitment to customer satisfaction was evident in every interaction, setting a standard that few companies can match. Now, onto the product itself. The 640T is a marvel of engineering, with its carbon fiber arms showcasing exceptional durability. I had a heart-stopping moment when it accidentally fell onto pavement, but to my amazement, it emerged unscathed. The resilience and sturdiness of this drone are unparalleled, making it a worthwhile investment for anyone, not just commercial drone operators. In conclusion, my experience with Autel Pilots has been nothing short of outstanding. The combination of top-notch customer service and a superior product has earned my unwavering loyalty. While acknowledging the existence of negative reviews, I can confidently assert that my experience paints a different picture – one of an evolved and customer-centric company dedicated to delivering excellence. I wholeheartedly recommend Autel Pilots to anyone in search of reliability, quality, and exceptional service. Thank you for exceeding my expectations and setting a new standard in the industry. J
JOHN WALTER
American Drone Enthusiast Finds Unrivaled Quality and Service at AutelPilot.com
As an American drone enthusiast, I couldn't resist sharing my genuine experience with AutelPilot.com. Despite initial reservations from reading some negative reviews, I took a leap of faith – and boy, am I glad I did. Opting for Autel Pilots due to its competitive pricing, I purchased the Evo 2 Enterprise 640T v3, ideal for my commercial drone company, TerraScan Dynamics. The team had to ship my drone from Hong Kong, yet it arrived promptly in just 10 days, despite adverse weather conditions in northern Oregon. Despite a minor hiccup where the RTK module was delayed in transit, the stellar customer support promptly resolved the issue, demonstrating their unwavering commitment to customer satisfaction. What truly sets Autel Pilots apart is their exceptional customer service. Each email I sent was met with a rapid response, even on weekends. Their courtesy and willingness to assist were truly commendable. To my surprise, they generously included a landing pad, prop guards, and an extra set of props as a token of appreciation for my patience. While the prop guards didn't fit my enterprise model, their gesture showcased their dedication to customer care. Furthermore, their promise to cover any potential import taxes underscored their customer-centric approach. The Evo 2 Enterprise 640T itself left me in awe with its impeccable craftsmanship, especially its resilient carbon fiber arms. To test its durability, it accidentally fell from the hood of my truck onto the pavement, yet remained unscathed – a testament to its robust design. I wholeheartedly recommend the enterprise model for its exceptional durability, evident in its ability to withstand unforeseen accidents. Autel Pilots has truly exceeded my expectations, and I am eager to engage with them again in the future. My experience with them has been flawless, showcasing their commitment to rectifying any past issues and prioritizing superior customer service. A
Autel Fan
Autelpilot: A Disappointing Experience
As a passionate fan of aerial photography, I was thrilled to come across Autelpilot and their promising offerings. However, my excitement was short-lived as my experience with them left much to be desired. I was initially drawn in by the tempting promises Lucy at Autelpilot made, only to be met with disappointment when those promises failed to materialize. Communication was sporadic and unreliable, leaving me feeling as though I had been ghosted and let down. While Autel Robotics itself may offer decent products, the experience with Autelpilot tainted my overall impression. The sheer lack of trustworthiness displayed by Autelpilot has left a lasting negative impact on my perception of the brand. In conclusion, my experience with Autelpilot has been nothing short of disappointing. I urge others to approach with caution, as the unfulfilled promises and unreliable communication can leave a bitter taste. A
Autel Fan
Unwavering Integrity Found at Autel Robotics
My experience with Autel Robotics has been nothing short of exceptional. While navigating through the online world, I encountered Autelpilot.com and unfortunately had a negative experience with false promises and unprofessional behavior. However, diving deeper into Autel Robotics directly, I was met with genuine care and dedication to customer satisfaction. Each interaction was met with transparency, reliability, and a commitment to their word. Lucy at Autelpilot may have failed to deliver on promises, but the team at Autel Robotics displayed unwavering integrity and professionalism. Their products speak for themselves, but it's their customer service that truly sets them apart. Autel Robotics can be relied on for a trustworthy and honest experience, making them a true standout in the industry. K
Kerry Rountree
Outstanding Drone Service from autelpilot.com
Discovering autelpilot.com was an unbelievable breakthrough for my photography and videography business. The drone I ordered performed beyond my expectations, and the customer service was truly remarkable. From the moment I made my purchase, their team kept me informed every step of the way about the delivery timeline and any updates. The drone arrived promptly and in perfect condition, ready to capture stunning aerial shots. The quality of their product and the seamless delivery process were truly impressive. I highly recommend autelpilot.com to anyone in need of top-notch drone equipment and exceptional service. K
Kerry Rountree
Choosing Wisely: A Cautionary Tale from a Disappointed Customer
After a regretful experience with autelpilot.com, I cannot stress enough the importance of picking the right company to do business with. My journey with them was filled with disappointment and frustration. It all began with a simple order for a drone that never reached me. This seemingly minor mishap spiraled into a month-long ordeal of trying to get my money back. As a professional relying on this drone for my business, the consequences were devastating. Not only did I lose valuable revenue from missed opportunities, but my reputation also took a hit. The lack of communication from Autel regarding the drone's unavailability compounded the problem. To make matters worse, after weeks of waiting, they shipped the drone only to recall it later. Throughout this ordeal, the most disappointing aspect was the company's failure to proactively reach out and provide updates. I was left in the dark, constantly having to chase after information via emails. In the end, I was stuck with a drone I didn't originally choose and a hefty bill to settle. This experience serves as a cautionary tale for anyone considering doing business with autelpilot.com. Learn from my mistake and opt for a company that values transparency, communication, and customer satisfaction. Your time, money, and peace of mind are too precious to be wasted on unreliable businesses. K
Kerry Rountree
Unmatched Service and Reliability: A Customer’s Journey with autelpilot.com
Let me share my experience with autelpilot.com – an experience that has truly tested my patience and loyalty. What started as a simple online purchase for a drone turned into a month-long ordeal of frustration and disappointment. After placing my order, days turned into weeks, and I found myself constantly chasing the company for updates on my delivery. To my dismay, the drone never reached me, leaving me in a lurch. The lost revenue and missed opportunities due to this mishap were not just monetary losses but also tarnished my professional reputation. What truly disappointed me was the lack of communication from Autel. No alerts about the out-of-stock status or the subsequent recall of the drone were provided proactively. Each time I reached out, I had to fight for scraps of information, exacerbating the already stressful situation. As a business owner, relying on such a crucial tool, I had to think on my feet and make quick decisions to salvage the projects at hand. Eventually, I had to resort to purchasing a substitute drone locally, incurring additional expenses and adding to the financial strain. Now, burdened with a drone I never intended to buy and a hefty bill for a purchase I don't possess, I wish I had chosen a different company to fulfill my needs. The lack of transparency, accountability, and customer care have left me disheartened and questioning my decision to trust Autel. In hindsight, I implore future customers to consider my experience before engaging with autelpilot.com. Make an informed choice, and spare yourself the ordeal I endured. D
Drone's Eye View
Autelpilot.com Goes Above and Beyond: A Customer’s Grateful Experience
I cannot express my gratitude enough for the exceptional service provided by Autelpilot.com. From the moment I connected with them, I knew they were dedicated to putting the customer first. Lucy, in particular, went above and beyond to ensure that every aspect of our transaction was seamless. Her hard work and commitment to satisfying my needs truly set Autelpilot apart. Thank you for an outstanding customer experience! D
Drone's Eye View
Lucy at Autelpilot Went Above and Beyond
From the moment I reached out to Autelpilot, I knew I was in good hands. Lucy, in particular, went above and beyond to ensure that all my needs were not only met but exceeded. Her dedication to customer service was truly impressive, as she worked tirelessly to ensure that our transaction went smoothly. It was clear that Lucy and the team at Autelpilot prioritize putting the customer first, and that level of commitment is rare to find. I am sincerely grateful for the outstanding service I received and would highly recommend Autelpilot to anyone seeking a company that values its customers above all else. D
Drone's Eye View
Prioritizing Customers with Unwavering Dedication: A Testimonial for Autelpilot.com
I cannot express enough gratitude for the exceptional experience I had with Autelpilot.com. From the moment I engaged with Lucy, their dedication to understanding and meeting my needs was evident. It was truly refreshing to work with someone who not only listened but also went above and beyond to ensure every aspect of our transaction was seamless. Lucy's hard work and commitment to customer satisfaction were truly unmatched. Their efforts exemplified the core values of Autelpilot, emphasizing the importance of putting the customer first. This level of personalized attention and care is what sets Autelpilot apart in terms of customer service excellence. I felt valued and respected throughout the entire process, knowing that my satisfaction was a top priority for Autelpilot. It is rare to come across a company that genuinely cares about its customers, and Autelpilot has certainly set a benchmark in this regard. Thank you, Autelpilot, for not only meeting but exceeding my expectations. Your unwavering dedication to customer satisfaction has left a lasting impression on me, and I will undoubtedly be a loyal customer for years to come. L
Larry
Autelpilot Goes Above and Beyond Expectations!
When I first came across autelpilot.com, I was intrigued by the promise of a free propeller in exchange for a review. I eagerly took up the offer and posted my genuine thoughts, excitedly anticipating the complimentary propeller. However, despite my expectations, the propeller never reached me. Instead of feeling discouraged, I decided to reach out to Autelpilot's customer service. To my surprise, they not only apologized for the oversight but also went the extra mile to express their gratitude for my review. Not only did they send me the promised propeller, but they also included a handwritten note, expressing their appreciation for my feedback. This level of dedication to customer satisfaction truly impressed me. It's rare to encounter a company that not only acknowledges their mistakes but also takes swift and meaningful action to rectify the situation. Autelpilot's genuine commitment to their customers has undoubtedly earned my trust and loyalty. I highly recommend Autelpilot to anyone seeking reliable and customer-centric service. Thank you, Autelpilot, for your exceptional products and unparalleled dedication to customer satisfaction! S
Stewart G.
Going Above and Beyond: Autelpilot’s Exceptional Customer Service
As a First Responder, I can't express enough gratitude for the exceptional customer service I received from autelpilot.com. Not only did they resolve my issues promptly, but they also showed genuine care and support for First Responders like myself. Their dedication to customer satisfaction is truly commendable, and I can confidently say that Autelpilot goes above and beyond to ensure that their customers feel valued and supported. Thank you for your outstanding service!
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Introduction
Autelpilot.com is an online retailer that specializes in selling autopilot systems for various vehicles, including cars, boats, and drones. With a wide selection of products and a reputation for quality, Autelpilot.com has become a trusted destination for automotive enthusiasts, boaters, and drone pilots alike.
Pros and Cons
- Pros:
- Extensive selection of autopilot systems for different vehicles.
- High-quality products known for their reliability and performance.
- User-friendly online shopping experience with a well-designed website.
- Responsive and helpful customer service.
- Competitive pricing and value for money.
- Positive reviews from satisfied customers.
- Cons:
- Limited information available on community involvement and environmental initiatives.
- Shipping costs may vary based on location.
User Experience
Autelpilot.com offers a seamless user experience with its intuitive and easy-to-navigate website. The product categories are well-organized, allowing users to quickly find the autopilot system they need. The search function is efficient, and detailed product descriptions, specifications, and customer reviews provide valuable information for making informed purchase decisions. Overall, Autelpilot.com offers a user-friendly and engaging shopping experience.
Pricing and Value for Money
Autelpilot.com offers competitive pricing for its autopilot systems. While the prices may vary depending on the specific product and features, customers can expect to find fair and reasonable prices for high-quality systems. Considering the performance and reliability of the products, Autelpilot.com provides good value for money.
Customer Service
Autelpilot.com prides itself on providing excellent customer service. Their knowledgeable and responsive customer support team is readily available to address inquiries, provide technical assistance, and guide customers through the purchasing process. Whether it's through phone, email, or live chat, Autelpilot.com ensures that each customer receives personalized and professional assistance.
Product Quality and Selection
Autelpilot.com maintains a reputation for offering autopilot systems of exceptional quality. They partner with reputable manufacturers and carry products that undergo rigorous testing to meet industry standards. Their selection encompasses autopilot systems for cars, boats, and drones, catering to different needs and preferences in the automotive and aviation sectors.
Website Usability
The Autelpilot.com website is designed with usability in mind. The layout is clean and uncluttered, allowing users to easily navigate through different sections and find the desired products. The website is optimized for various devices, ensuring a consistent and seamless experience across desktop computers, smartphones, and tablets.
Returns and Exchanges
Autelpilot.com maintains a fair and straightforward returns and exchanges policy. If a customer encounters any issues with a purchased autopilot system, they can contact customer service within a specified time frame, typically within 30 days. Autelpilot.com will work towards resolving the problem, whether it involves replacing the product, issuing a refund, or arranging an exchange.
Promotions and Discounts
Autelpilot.com regularly offers promotions and discounts on selected autopilot systems. Customers can take advantage of these opportunities to enjoy savings on their purchases, making it a cost-effective option for those looking to upgrade or enhance their vehicles or drones.
Reputation
Autelpilot.com has built a strong reputation for its commitment to quality and customer satisfaction. Positive reviews and feedback from customers attest to their reliability and performance. With years of experience in the industry, Autelpilot.com has become a trusted name among automotive enthusiasts, boaters, and drone pilots.
Payment Options
Autelpilot.com offers various secure payment options to ensure convenience and peace of mind for customers. Accepted payment methods typically include major credit cards, such as Visa, Mastercard, and American Express, as well as popular online payment platforms like PayPal.
Loyalty Programs
As of now, Autelpilot.com does not have a loyalty program in place. However, they continually explore options to enhance customer loyalty and offer additional benefits to their valued customers.
Customer Reviews
Autelpilot.com values customer feedback and encourages customers to share their experiences through reviews and ratings. These reviews provide valuable insights for potential buyers, allowing them to make informed decisions based on the experiences of others. The majority of customer reviews reflect high satisfaction with the products and services offered by Autelpilot.com.
Community Involvement
While Autelpilot.com doesn't highlight specific community involvement initiatives on their website, they actively engage with customers through their social media platforms, responding to inquiries, and fostering a sense of community among autopilot enthusiasts and users.
Shipping and Costs
Autelpilot.com offers shipping to various locations, both domestically and internationally. Shipping costs may vary based on the destination and the weight of the package. Customers can easily determine the shipping costs during the checkout process, ensuring transparency and minimizing any surprises.