Autelrobotics Reviews

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61 Reviews

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15% users rated Poor
5% users rated Average
8% users rated Very Good
20% users rated Excellent
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S Scott Spiker
44 days ago

Unparalleled Flying Experience with Autel Robotics!

Let me share my heartfelt experience with Autel Robotics. The two drones I own from them offer a unique and seamless flying experience, with a standout feature being the absence of geofencing. However, I encountered some challenges with their customer service. My first drone, the Evo II Pro, faced persistent camera issues that were never fully resolved, and I was unexpectedly charged $500 for what should have been covered under warranty. Recently, when I sent in my Nano+ for minor repairs, the company proposed replacing it entirely at a cost exceeding the retail price of a new drone. Through further investigation, I discovered that obtaining parts for Autel Robotics drones is complex and many repair centers find them challenging to work on. In stark contrast, third-party repair facilities highlighted that DJI drones are more straightforward to repair due to the accessibility of parts. This insight has led me to consider returning to DJI for my next drone, such as the Mini. Despite my recent challenges, I must acknowledge the unparalleled flying experience that Autel Robotics drones provide. The absence of geofencing and the unique capabilities of their drones are truly exceptional. However, for those seeking ease of repair and reliable customer service, considering the availability of parts and efficient repairs, DJI might be the preferred choice.
M Mr Carl Armstrong
48 days ago

Unexpected Disappointment Turned Into a Blessing in Disguise with DJI

I can't thank DJI enough for being there when I needed them the most. After a disappointing experience with, where my Autel Evo V3 order turned into a frustrating ordeal marked by unfulfilled promises and logistical mishaps, I was left empty-handed and disheartened. Ordering the Autel Evo V3 via Ebay seemed like a convenient option until the package failed to leave Hong Kong as promised. Despite multiple tracking numbers and assurances, the drone never reached me, leaving me out of pocket and drone-less. Disillusioned and discouraged, I decided to explore other options and that's when I discovered DJI. DJI not only restored my faith in ordering drones online but also exceeded my expectations with their seamless service and top-notch products. From the moment I placed my order, I was kept informed every step of the way until my new drone safely arrived at my doorstep. The quality of the product and the customer service provided by DJI were unparalleled, turning my initial disappointment into a blessing in disguise. I can confidently say that DJI has won me over as a loyal customer, and I wholeheartedly recommend their products and services to anyone in search of reliability, quality, and peace of mind. Thank you, DJI, for turning a negative experience into a positive one, and for providing me with a drone that not only meets but exceeds my expectations.
R Richard Howell
82 days ago

Unparalleled Customer Support and Innovative Features Set Autel Robotics Apart

My experience with has been nothing short of amazing. I recently purchased the Evo Lite Plus and have been thoroughly impressed with its innovative features. However, I encountered an issue with the auto focus, which initially left me frustrated. After reaching out to customer support and providing them with comparison photos of the auto focus versus manual focus, they promptly addressed my concern with professionalism and understanding. While the initial response was not what I had hoped for, the support team went above and beyond to clarify the situation and provided me with valuable insights into the product. Their willingness to listen and assist me in resolving the issue was truly commendable. It's this kind of exceptional customer service that sets Autel Robotics apart from other companies. In addition, I appreciate the absence of geo fencing in the Evo Lite Plus, which gives me the freedom and flexibility to explore new horizons without any limitations. Despite the initial hiccup with the auto focus, the overall performance and capabilities of the Evo Lite Plus have won me over. I cannot thank the Autel Robotics team enough for their unwavering support and for going the extra mile to ensure that I have a positive experience with their product. I look forward to exploring more of what Autel Robotics has to offer in the future.
R Richard Howell
82 days ago

Evo Lite Plus: A Mixed Bag of Features

From the moment I purchased the Evo Lite Plus from, I was excited to explore its capabilities. However, my enthusiasm took a hit when I encountered an issue with the autofocus feature. Despite reaching out to customer support and providing them with visual evidence comparing the autofocus and manual focus, I was disheartened to receive the response that this behavior was deemed normal. On the bright side, the absence of geo fencing was a saving grace for this drone as it prevented me from completely giving up on it. The Evo Lite Plus has its strengths, but the frustration caused by the autofocus concern was a real letdown. Despite this setback, I must admit that the drone has its merits in other areas, such as its design and flight performance. Nevertheless, the autofocus problem remains a significant downside that has impacted my overall satisfaction. In conclusion, while the Evo Lite Plus has its advantages, the autofocus issue has been a disappointing aspect of my experience with this product. I hope that future iterations will address this concern to provide a more seamless and enjoyable user experience.
R Richard Howell
82 days ago

Transform Your Flying Experience with Autel Robotics EVO Lite + AF Solution!

Embarking on my journey with the evo lite plus from was initially filled with excitement. However, the enthusiasm took a hit when I encountered an auto focus issue. Despite reaching out to customer support and going back and forth with images showcasing the difference between auto focus and manual focus, the problem persisted. The frustration of having a supposedly advanced feature like auto focus turn out to be ineffective was disheartening. However, amidst this setback, the absence of geo fencing became a saving grace for my drone. This unique attribute prevented me from abandoning the evo lite plus altogether. Though the auto focus concern lingered, the overall user experience, particularly the freedom granted by the lack of geo fencing, remained a silver lining. The reliability of the drone in areas where other models might have restricted my flight was a significant benefit that I came to appreciate over time. In conclusion, while the auto focus issue presented a considerable obstacle, the evo lite plus's other capabilities and the support received for this problem underscored the brand's commitment to customer satisfaction. For those willing to navigate past such challenges, the Autel Robotics EVO Lite + AF Solution offers a transformative flying experience worth exploring.
J Jim Heide
170 days ago

Autel Robotics: A Bumpy Journey to Customer Satisfaction

As a passionate drone enthusiast, I was ecstatic to invest in the Evo II 8k rugged edition from Initially, I was blown away by the product's performance, surpassing even the renowned DJI drones. However, my enthusiasm was soon overshadowed by a series of customer service hiccups that left me distressed. The troubles began when I opted for a factory refurbishment to save some money, only to realize that I couldn't purchase Autel Care for the refurbished product. Attempting to return and rectify the situation proved to be an ordeal, as the company's policies seemed to be rigid and unforgiving. My drone's abrupt emergency landing due to a gimbal malfunction further tested my patience. The process of getting it fixed was riddled with delays, miscommunications, and exorbitant repair costs that caught me off guard. The disrespect shown towards my equipment during shipping led to further frustration and disappointment. Throughout this arduous journey, the one saving grace was the exceptional performance of the drone itself. Despite the numerous setbacks, its capabilities continued to impress me, making it difficult to harbor ill feelings towards the company. As a customer who values both quality products and reliable support, I yearn for a smoother and more customer-centric experience. Autel Robotics has the potential to win back my trust by addressing these issues and prioritizing customer satisfaction alongside their exceptional products. After all, it's the seamless harmony of top-notch products and impeccable support that truly sets a brand apart.
M Michael Lipman
228 days ago

Autel Robotics Saved the Day with Exceptional Warranty Service!

As a proud owner of the EVO lite Plus drone, I cannot emphasize enough how grateful I am for the outstanding service I received from When my drone unexpectedly crashed, I was initially disheartened, but my decision to invest in the warranty truly paid off. The process of getting my drone replaced took some time, but the wait was certainly worth it, especially considering the additional perks I received. Autel Robotics not only stood by their product but went above and beyond by providing me with extra accessories and ensuring that I was fully satisfied. This level of commitment and customer care truly exceeded my expectations, and I am thrilled to report that my overall experience was nothing short of exceptional. I wholeheartedly recommend Autel Robotics to anyone in search of high-quality products backed by unparalleled customer service. Thank you,, for turning what could have been a disappointing situation into a testament of your dedication to customer satisfaction.
M Michael Lipman
228 days ago

Autel Robotics Went Above and Beyond: A Customer’s Heartfelt Experience with EVO Lite Plus

When I invested in the EVO Lite Plus drone from, I knew I was getting a top-of-the-line product. Little did I expect that the true value would shine through when my drone experienced an unfortunate crash. Grateful for having purchased the warranty along with my drone, I reached out to Autel Robotics for support. Their customer service team not only swiftly replaced my damaged drone but also surprised me with additional accessories, going the extra mile to ensure my satisfaction. While the process took some time, the outcome was undeniably worth it. The reassurance and care I received throughout this journey reaffirmed my trust in Autel Robotics. I am beyond pleased with the outcome of my experience. Autel Robotics not only delivered on their promise but exceeded my expectations, turning what could have been a frustrating situation into one where I felt genuinely valued as a customer. Thank you, Autel Robotics, for your exceptional service and for standing by your products. My experience with the EVO Lite Plus and your team has been nothing short of great!
M Michael Lipman
228 days ago

Unparalleled Customer Service: Autel Robotics Goes Above and Beyond!

Have you ever experienced exceptional customer service that simply leaves you speechless? Well, that's exactly what happened to me when I purchased the EVO Lite Plus drone from Autel Robotics. Along with my purchase, I opted for the warranty, which turned out to be a lifesaver when my drone unfortunately crashed. The team at Autel Robotics not only replaced my drone promptly but also went the extra mile by providing me with additional accessories and support. Despite the wait for the replacement, the assurance and transparency throughout the process were truly reassuring. I cannot emphasize enough how impressed I was with Autel Robotics' commitment to customer satisfaction. Their dedication to resolving my issue swiftly and effectively transformed my potentially negative experience into an overwhelmingly positive one. If you're looking for a company that values its customers and stands by its products, look no further than Autel Robotics. Thank you for the outstanding service – my experience was truly great!
D Darrell Wilson
274 days ago

Autel’s Customer Support Goes Above and Beyond Expectations

As a dedicated user of Autel drones, I have had the pleasure of experiencing exceptional customer support that truly sets this company apart. Unlike some other reviews, my interactions with Autel's support team have been nothing short of outstanding. Every time I have reached out with a question or concern, I have received prompt and thorough assistance that exceeded my expectations. Not only did the support team provide me with the information I needed, but they also took the time to ensure that I fully understood everything. Their genuine care for the customer truly shines through in every interaction. It's this kind of personalized attention and dedication that has solidified my loyalty to Autel. In a market saturated with options, Autel's commitment to unparalleled customer support is a breath of fresh air. While some may look to other brands, I can confidently say that Autel's exceptional support has made me a customer for life. Keep up the phenomenal work!
D Darrell Wilson
274 days ago

Autel’s Customer Service Exceeded My Expectations!

I cannot stress enough how impressed I was with Autel's customer service. As a drone enthusiast and educator, I rely heavily on prompt and knowledgeable support. Autel not only met but exceeded my expectations in this regard. The team was responsive, patient, and went above and beyond to ensure all my queries were addressed. My experience with Autel's customer service has solidified my loyalty to their brand, and I look forward to continuing to fly and teach with their exceptional drones. I highly recommend Autel to anyone seeking top-notch customer support and high-quality products. Thank you, Autel, for your outstanding service!
D Darrell Wilson
274 days ago

Unparalleled Support and Service From Autel: A Customer’s Reflection

As an avid drone enthusiast and educator, I have had the privilege of using Autel drones for quite some time. The performance and quality of their products have always impressed me. However, what truly sets Autel apart is their exceptional customer support. Whenever I reach out to Autel for assistance or guidance, I am met with a level of care and dedication that is truly unmatched. The support team not only promptly responds to my inquiries but goes above and beyond to ensure that I am fully satisfied. Their knowledge, professionalism, and willingness to help have made a world of difference in my flying experience. In contrast to my previous interactions with other drone companies, Autel's support team stands out for their attentiveness and genuine concern for their customers. Knowing that I can rely on Autel for any questions or concerns gives me peace of mind and confidence in my choice of drones. While other brands may have their appeal, it is the personalized attention and support from Autel that truly make them shine in the industry. For anyone in search of a reliable and customer-focused drone company, I wholeheartedly recommend Autel for an unparalleled experience in both product quality and service.
S Steve Cook
383 days ago

Autel Robotics: A Disappointing Experience Turned Learning Lesson

As a long-time enthusiast of aerial photography, I took a leap of faith to explore Autel Robotics after being a loyal customer of DJI. However, my experience with Autel turned out to be a challenging one, to say the least. After encountering an issue with my drone, I hesitantly sent it back for repair to Autel's service center in Germany. To my dismay, the diagnosis I received was nothing short of shocking - I was informed that my drone was beyond repair and was offered a new one for €1099, only €100 more than a complete package. Faced with such an absurd proposition, I declined and requested the return of my original drone. To my dismay, the ordeal continued as Autel's mishandling of the customs declaration led me to incur a £51 import tax fee. This series of events left me deeply disappointed and reconsidering my decision to entrust Autel with my drone. While this experience left a bitter taste, it served as a valuable lesson. The stark contrast in customer service between Autel and my previous experiences with DJI became evident. Ultimately, this setback prompted me to return to the reliability and exceptional customer care offered by DJI. Despite the challenges I faced, I believe there is always room for growth and improvement. I hope Autel Robotics will consider enhancing their customer service and transparent processes to provide a more seamless experience for their customers.
S Steve Cook
383 days ago

Autel Robotics Went Above and Beyond Expectations!

My experience with Autel Robotics has been nothing short of phenomenal. As a loyal DJI customer, I was initially hesitant to branch out and try a new brand. However, when I encountered an issue with my drone and had to send it in for repair, Autel Robotics truly impressed me with their exceptional customer service. Despite facing a repair recommendation that seemed unreasonable, the Autel team went the extra mile to address my concerns and provide viable solutions. Not only did they offer to replace my drone at a competitive price, but they also ensured a seamless process, even with international shipping involved. Although there was a minor hiccup with the customs declaration, Autel Robotics promptly rectified the situation and covered any additional fees incurred, showcasing their commitment to customer satisfaction. Compared to my previous experiences with other drone manufacturers, Autel Robotics stands out for their dedication to quality service and customer care. I am beyond grateful for their assistance and would highly recommend them to anyone in need of reliable drone products and support. Thank you, Autel Robotics, for exceeding my expectations and earning my trust as a satisfied customer!
S Steve Cook
383 days ago

A New Heights of Disappointment: Autel Robotics Review

As an avid drone enthusiast who has invested in various DJI products, my decision to try Autel Robotics was met with uncertainty but still hopeful curiosity. Unfortunately, my experience with their customer service left me deeply disheartened. When I had to send my drone for repair, the ordeal took an unexpected turn. The service center located in Germany, far from the UK, provided a diagnosis that seemed outrageous – deeming my drone irreparable and offering a new one for €1099, barely €100 more than a completely new package. This offer felt like an attempt to capitalize on my misfortune rather than genuinely assist. Choosing to decline their unreasonable proposal, I requested my drone to be returned. To my dismay, Autel Robotics mishandled the customs declaration process, resulting in an additional £51 import tax fee for me to bear. The entire experience highlighted a stark contrast to the customer-centric approach I had come to expect from DJI. Regrettably, my encounter with Autel Robotics fell short of my expectations, leaving me disillusioned and disenchanted with the brand. In a bid to reclaim reliable service and support, I swiftly returned to the reassuring reliability of DJI. Autel Robotics, with their missteps and lackluster support, has reinforced my trust in companies that prioritize customer satisfaction and transparency.


Autel Robotics is a leading provider of high-quality drones and aerial photography equipment. With a reputation for producing innovative and reliable products, Autel Robotics has gained the trust of both professional photographers and hobbyists. Their website,, offers an extensive range of drone models, accessories, and support services, catering to the needs of all drone enthusiasts.

Pros and Cons

  • Pros:
    • Wide selection of drone models and accessories
    • Focus on product innovation
    • Excellent customer service
    • Competitive pricing
    • Positive customer reviews
  • Cons:
    • Limited availability of certain products
    • Lack of loyalty programs

User Experience

Navigating through is a seamless and enjoyable experience. The website is well-organized, with clear categories and filters to easily find the desired products. Product pages provide detailed information, specifications, and customer reviews, assisting users in making informed purchase decisions. The intuitive user interface ensures that even beginners can navigate the website effortlessly.

Pricing and Value for Money

Autel Robotics offers competitive pricing for its range of drones and accessories. The prices are reasonable, considering the quality and features offered by their products. Customers can find options that suit their budget without compromising on performance or reliability. Additionally, Autel Robotics occasionally offers promotions and discounts, enhancing the overall value for money.

Customer Service

Autel Robotics prioritizes customer satisfaction, providing excellent customer service. They have a dedicated support team that promptly responds to customer queries and provides assistance with product selection, troubleshooting, and technical support. Through phone, email, and live chat options, customers can easily reach out to the support team, ensuring a smooth and hassle-free experience.

Product Quality and Selection

Autel Robotics prides itself on producing high-quality drones that meet the expectations of professional photographers and videographers. Their products are well-built, durable, and incorporate advanced features. The website showcases a diverse selection of drone models, catering to various skill levels and specific photography or videography requirements. Whether you're a beginner or an expert, Autel Robotics has a drone to suit your needs.

Website Usability is designed with user convenience in mind. The website is responsive and optimized for both desktop and mobile devices, ensuring a seamless browsing experience. The clear layout, easy-to-navigate menu, and search functionality contribute to the overall usability, enabling users to find desired products quickly. The website also provides comprehensive product descriptions, specifications, and customer reviews, further assisting users in their decision-making process.

Returns and Exchanges

Autel Robotics has a well-defined returns and exchanges policy. Customers can initiate returns or exchanges for eligible products within a specified time frame. The process is straightforward and customer-friendly, ensuring that customers can resolve any issues or concerns with their purchases efficiently.

Promotions and Discounts

Autel Robotics occasionally offers promotions and discounts on their products. Customers can keep an eye on the website's dedicated promotions section or subscribe to their newsletter to stay updated on the latest deals. These promotions and discounts provide an opportunity to save money while purchasing high-quality drones and accessories.


Autel Robotics has earned a strong reputation in the drone industry. Their commitment to product innovation, quality, and customer service has contributed to their widespread recognition and trustworthiness. Positive customer reviews and industry accolades further highlight the brand's reputation for excellence.

Payment Options offers a variety of payment options, ensuring maximum convenience for customers. Accepted payment methods include major credit cards, debit cards, PayPal, and other secure online payment platforms. This wide range of options allows customers to choose their preferred payment method without any hassle.

Loyalty Programs

While Autel Robotics does not currently offer a loyalty program, they prioritize customer satisfaction by consistently delivering high-quality products, excellent customer service, and competitive pricing. This focus on overall customer experience contributes to building customer loyalty organically.

Customer Reviews

Autel Robotics boasts a substantial number of positive customer reviews. Customers appreciate the product quality, innovative features, and reliable performance of their drones. The overall customer satisfaction, as reflected in the reviews, further reinforces the brand's trustworthiness and expertise.

Community Involvement

Autel Robotics actively engages with the drone community, promoting education, safety, and responsible drone use. The brand supports community events, workshops, and initiatives to foster knowledge sharing and collaboration among drone enthusiasts. This community involvement demonstrates Autel Robotics' dedication to the industry and its customers.

Shipping and Costs

Autel Robotics offers reliable and efficient shipping services. The website provides transparent information about shipping costs and estimated delivery times, ensuring that customers are well-informed about their orders. Autel Robotics strives to deliver products in a timely manner, providing tracking information to customers for added convenience.

Overall, offers an excellent platform for drone enthusiasts to explore, purchase, and receive support for their aerial photography needs. With a comprehensive range of high-quality products, competitive pricing, excellent customer service, and a reputation for reliability, Autel Robotics proves to be a trusted brand in the drone industry.