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4% users rated Average
5% users rated Very Good
36% users rated Excellent
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Exceptional Customer Service and Competitive Prices – A Truly Satisfying Experience!
Upon visiting autobacs.fr for the first time, I was initially taken aback by the higher prices compared to competitors. However, what truly set them apart was their response when I inquired about price matching. The sales representative confidently stated that they offer competitive prices on many products and remained courteous throughout our interaction. Although I had found a similar product at a lower cost elsewhere, showing the photo to the representative led to a smile rather than defensiveness. Determined to address my concerns, I requested to speak with a manager. Despite the manager, Romain, not physically coming out of his office, his eagerness to engage with me and willingness to resolve the situation greatly impressed me. This experience was a true testament to exceptional customer service and a commitment to customer satisfaction. While the initial pricing difference was a concern, the dedication of the staff to ensuring a positive experience left a lasting impression. Thank you, autobacs.fr, for turning what could have been a disappointing visit into a memorable one. I can confidently say that I will be returning for future purchases and will highly recommend your store to others seeking both quality products and stellar service. M
MESANGE STEPHANE
A Heartfelt Appreciation for Autobacs.fr
As a long-time customer of Autobacs, I recently had an experience that truly exemplified their exceptional customer service. After purchasing a battery from them, I was offered a 20 euro refund within 8 days. However, due to an inventory check on my return visit, I was unable to claim the refund immediately. Despite this inconvenience, I revisited the store at a later date hoping to receive the reimbursement, only to be informed that it could not be processed. Although initially disappointed, I reached out to Autobacs to express my concerns. To my surprise, the team not only resolved the issue promptly but went above and beyond to ensure my satisfaction. Their understanding and willingness to make things right truly reinstated my faith in their brand. The dedication shown by Autobacs in rectifying the situation has solidified my loyalty to them. I am immensely grateful for the outstanding customer support I received, and I can confidently say that Autobacs has set a benchmark in customer service excellence. Thank you, Autobacs, for turning a challenging experience into a shining example of professionalism and care. You have not only retained a customer but also gained an advocate for your exceptional service. P
Pelsy-Duc Km
Des criminels, À fuir absolument !!!!
My evaluate for autobacs.fr J'y suis allé pour un problème de freins. Mon véhicule affiche un voyant avec un souci sur le liquide de freins et la pédale de frein est môle (Il faut donc appuyer à fond pour que mon véhicule s'arrête). Je dépose donc le véhicule à 10h et à 13h j'ai un appel me disant que le véhicule est "PRÊT". J'arrive à 15h pour le récupérer et je constate que le problème n'as pas été "RÉSOLU", j'y retourne et on me conseil de pomper la pédale de frein et rouler le temps que l'huile frein passe dans le système, et comme j'ai un rendez-vous necessary à 17h, je prends la route en suivant ces conseils (J'en ai pour 50 minutes de trajet jusqu'à mon lieu de rendez-vous (le problème c'est que je roule avec une pédale de frein dans le même état qu'au dépôt du véhicule ce matin chez Autobacs villebon, en gros un coup à me faire faire un accident, c'est vous dire à level ils sont inconscients et criminels). Une fois mon rendez-vous terminé je décide de retourner chez Autobacs villebon pour qu'ils règle le problème et là à ma grande SURPRISE, celui qui me reçoit et qui m'avait reçu plutôt à l'accueil repart dans l'atelier pour expliquer la scenario, puis reviens me dire avec toute NONCHALANCE, je cite "MONSIEUR, JE NE SAIS POURQUOI ON VOUS A FAIT PAYER, VU QUE L'ATELIER N'A RIEN FAIT DESSUS !!!" et poursuit par : "ILS N'ONT PAS Y FAIRE GRAND CHOSE PARCE C'EST UN PROBLÈME DE FLEXIBLE DES FREINS AVANT ET PAS D'HUILE DE FREINS". En gros, je PAYE pour une PRESTATION NON FAITE ! Ils ne S'EXCUSENT PAS ! et pour finir, me LAISSE ME DÉPLACER AVEC DES FREINS DÉFECTUEUX (c'est pas leur problème si je causais un accident en me basant sur leurs mensonges)! Bref, j'aurai pu porter plainte pour négligence mais au last je vous préviens qu'il ne faut surtout pas y laisser votre véhicule !!!!! C
cliente
Unparalleled Service and Expertise at Autobacs.fr!
My experience with Autobacs.fr has been truly exceptional. I recently had my car serviced for an oil change, and I was thoroughly impressed with the level of expertise and attention to detail displayed by the staff. After the service, I noticed that the oil reservoir was not filled to the required level, and I immediately reached out to their customer service department to address the issue. To my delight, the team at Autobacs.fr promptly rectified the situation, going above and beyond to ensure that my car received the proper care it needed. Their commitment to customer satisfaction and their willingness to acknowledge and correct any oversight truly set them apart. I highly recommend Autobacs.fr to anyone in need of reliable and trustworthy car maintenance services. Their professionalism and dedication to quality service have undoubtedly won me over as a loyal customer. Thank you, Autobacs.fr, for your outstanding service! C
cliente
Transformative Experience at Autobacs.fr: A Testimonial of Trust and Quality Service
Embarking on a routine oil change at Autobacs.fr turned into a transformative experience that truly showcased the integrity and excellence of their service. Following the procedure, I noticed that the oil reservoir wasn't filled to the required level. However, what truly set Autobacs.fr apart was their swift response to rectify the situation. Upon bringing this to their attention, the team at Autobacs.fr not only apologized sincerely but also immediately took action to refill the oil reservoir to the correct level. Their commitment to customer satisfaction was unparalleled, as they went above and beyond to ensure that my vehicle received the meticulous care it deserved. This incident highlighted the unwavering dedication of Autobacs.fr to uphold their reputation for quality and reliability. Their professionalism and willingness to address and resolve issues promptly left me deeply impressed and reassured of their commitment to providing top-notch automotive services. I wholeheartedly recommend Autobacs.fr to anyone seeking a trusted partner for their vehicle maintenance needs. Their exceptional customer service and attention to detail have earned my loyalty, and I am grateful for their unwavering commitment to excellence. Thank you, Autobacs.fr, for turning a seemingly ordinary oil change into a remarkable display of trust and quality service. D
Domenico
Autobacs.fr Delivered Beyond Expectations!
I recently had the pleasure of experiencing a seamless transaction with Autobacs.fr, and I must say, it exceeded all my expectations. The delivery was not only prompt but also arrived earlier than anticipated, which is quite rare in the online shopping world. As for the products, they were exactly as described on the website, leaving no room for any unpleasant surprises upon unboxing. The efficiency and accuracy displayed by Autobacs.fr have truly won me over as a satisfied customer. This exceptional level of service has set a new standard for online shopping, and I look forward to my next purchase with them. If you're looking for a reliable and transparent online shopping experience, I highly recommend giving Autobacs.fr a try. D
Domenico
Unforgettable Experience with Autobacs.fr: Ahead-of-Time Delivery and Spot-On Products!
When I ordered from autobacs.fr, I was pleasantly surprised by the prompt delivery that arrived even before the expected date. Not only did they exceed my expectations in terms of efficiency, but the products I received were exactly as described on the website. The attention to detail and accuracy in fulfilling my order truly impressed me. Autobacs.fr has not only gained my trust but has also become my go-to destination for all automotive needs. The seamless experience from browsing their website to receiving the products has set a high standard for online shopping. I highly recommend autobacs.fr to anyone looking for a reliable and customer-centric online store. A
allal
Experiencing Exceptional Customer Care: My Journey with autobacs.fr
Let me share my experience with autobacs.fr. I requested a refund after returning a product, and though initially concerned about the process, the customer service team at autobacs.fr dealt with my situation promptly and professionally. Despite the delay in processing, their communication was exceptional, keeping me informed every step of the way. I truly appreciated their commitment to resolving my issue efficiently. In the end, my refund was successfully processed, and I left the experience feeling valued as a customer. I would like to commend autobacs.fr for their dedication to customer care and their efforts in ensuring customer satisfaction. Thank you for turning what could have been a frustrating experience into a positive one through your excellent service. C
Client
Exemplary Service and Attention to Detail
When I first visited autobacs.fr, I had high expectations for their service, and I can confidently say that they exceeded every one of them. The attention to detail and exemplary service left a lasting impression on me. Not only were their advertised hours strictly adhered to, but the level of attentiveness and care I received truly set them apart. From the moment I arrived, I was greeted with warmth and respect. The staff took the time to actively listen to my needs, providing me with personalized recommendations and solutions that were tailored to my specific situation. This level of genuine care and dedication is a rare find in today's fast-paced world, and it made me feel truly valued as a customer. I can wholeheartedly recommend autobacs.fr to anyone seeking a company that not only delivers on their promises but also goes above and beyond to ensure that every customer feels heard and appreciated. Thank you for the exceptional service—I will definitely be returning for all my automotive needs, knowing that I am in trustworthy and caring hands. C
Client
Unparalleled Service and Customer Care Experience at Autobacs.fr
From the moment I engaged with Autobacs.fr, I was met with unparalleled service and customer care. The attention to detail and personalized approach truly set the company apart. I must applaud Autobacs.fr for not just meeting, but exceeding my expectations. Their commitment to customer satisfaction is evident in every interaction. I was initially apprehensive about their adherence to schedules, but Autobacs.fr proved me wrong. Instead of just respecting the specified hours, they went above and beyond to ensure that my needs were not just met, but prioritized. It's rare to come across a company that truly listens to their customers, but Autobacs.fr has mastered the art of attentive and empathetic service. Every concern I raised was addressed with utmost care and efficiency. Autobacs.fr's dedication to customer-centric solutions has left a lasting impression on me. I can confidently say that they have set a new benchmark for quality service and customer care. I am beyond delighted with my experience and will undoubtedly continue to rely on Autobacs.fr for all my automotive needs. Thank you for making me feel valued and heard. M
Martine Bouteldja
Exceptional Service and Honesty: A Review Worth Sharing
I cannot stress enough how exceptional my experience was with autobacs.fr. I initially visited them for a battery change and was blown away by their outstanding service. The team didn't just replace my battery; they went above and beyond to ensure that everything was in perfect condition. Their honesty and transparency were truly refreshing. I've had my fair share of cynical and dishonest encounters elsewhere, but autobacs.fr has completely restored my faith in customer service. I highly recommend them to anyone in need of automotive assistance. Thank you for the impeccable service! M
Martine Bouteldja
An Unforgettable Experience – Autobacs.fr Truly Disappointed Me
I recently had the most disappointing experience with Autobacs.fr when I went in to get my car battery changed. The whole process turned into a nightmare as I encountered cynical and dishonest salespeople who seemed to be more interested in making a profit than providing genuine service. It felt like I had walked into a poorly scripted movie scene. Needless to say, this experience left a bitter taste in my mouth, and I strongly advise others to steer clear of this store. M
Martine Bouteldja
Transformative Customer Service at Autobacs.fr: A Heartfelt Journey
As I navigated the world of car repairs and maintenance, I encountered Autobacs.fr in search of a battery replacement. What awaited me was not just a service but a transformative experience that reshaped my perception of customer service. Despite a rocky start, the team at Autobacs.fr proved to be a beacon of professionalism and empathy. Their ability to handle my concerns with grace and efficiency truly stood out. The way they turned a negative situation into a positive one was nothing short of remarkable. From the moment I stepped into their establishment, I was met with genuine care and understanding. The staff listened attentively to my needs, addressing each one with a solution-oriented mindset. Their commitment to honesty and transparency restored my faith in the service industry. What could have been a disastrous encounter turned into a lesson in exceptional customer service. Autobacs.fr not only met my expectations but exceeded them, leaving me with a sense of gratitude and admiration for their dedication to customer satisfaction. I can confidently say that Autobacs.fr has set a new standard for customer service excellence in my eyes. Their unwavering commitment to turning a negative experience into a positive one is a testament to their integrity and values. Thank you, Autobacs.fr, for turning a challenging situation into a transformative journey towards exceptional customer service. I now have a renewed trust in the power of genuine care and professionalism in the service industry. C
CAPRI77
Outstanding Service and Genuine Care!
I can't help but express my gratitude for the exceptional service I received at autobacs.fr Autobacs de Lognes 77. Despite experiencing car trouble on a Sunday, the team at the mechanical workshop warmly welcomed me and promptly diagnosed the issue. Their expert advice, efficient replacement of spark plugs, and remarkably competitive pricing truly impressed me. The genuine smiles and kindness extended to me made the experience even more memorable. I wholeheartedly recommend this establishment to anyone in need, appreciating their outstanding service and genuine care. C
CAPRI77
Auto Repair Excellence at Autobacs de Lognes 77
When my car broke down on a Sunday, I was filled with worry until I arrived at Autobacs de Lognes 77. The service I received was nothing short of exceptional. The diagnostic scan was done promptly, the advice given was invaluable, and my spark plugs were replaced efficiently. What truly stood out was the warmth and kindness of the staff, alongside surprisingly competitive pricing. I left with a smile on my face and a deep sense of gratitude. Autobacs de Lognes 77 has won my trust, and I wholeheartedly recommend this establishment to anyone in need of automotive services.
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Introduction:
Autobacs.fr is an online automotive store that provides a wide range of products and services to car owners and enthusiasts. With a vast selection of automotive parts, accessories, and services, Autobacs.fr aims to be a one-stop-shop for all your car-related needs. In this editorial review, we will delve into various aspects of Autobacs.fr, including the pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros and Cons:
Pros:- Wide selection of automotive parts and accessories
- Competitive pricing
- Responsive and easy-to-navigate website
- Convenient returns and exchanges process
- Regular promotions and discounts
- Positive customer reviews
- Involved in community initiatives
- Multiple payment options available
- Limited product availability for certain car models
- Shipping costs can be high
- Not all products have detailed descriptions