Autodoc Reviews

Voted Good (4/5)

3521 Votes

62 Reviews

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In the Auto Parts Store category

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8% users rated Terrible
5% users rated Poor
10% users rated Average
15% users rated Very Good
63% users rated Excellent
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Y Yaroslav Eremeev
92 days ago

Exceptional Service and Rapid Support – A True Delight!

After experiencing's fast customer service firsthand, I can confidently say that their support team is nothing short of exceptional. In a time when quick and efficient assistance can make all the difference, truly shines. The prompt responses and willingness to go the extra mile left me feeling valued and well taken care of. The support team's dedication to addressing my queries in record time was truly a breath of fresh air. Their friendly and knowledgeable approach instilled a sense of trust and reliability, making the entire experience smooth and hassle-free. I can't emphasize enough how much I appreciate's commitment to providing such rapid and attentive customer service. It's evident that they prioritize customer satisfaction, setting a standard that many should aspire to match. Kudos to the team for consistently delivering a delightful support experience!
Y Yaroslav Eremeev
92 days ago

Above and Beyond: The Gold Standard of Fast Customer Service at 👍

When it comes to exceptional customer service, truly sets the gold standard. I experienced a level of care and attentiveness that surpassed my expectations. From the moment I reached out for assistance, the team at went above and beyond to ensure that my needs were not only met but exceeded. Their response time was unparalleled, with lightning-fast replies that showed they valued my time and concerns. The knowledgeable and friendly staff guided me through every step of the process, making me feel supported and understood throughout. What truly sets apart is their genuine willingness to help. They listened attentively to my inquiries and provided tailored solutions that addressed all of my concerns. The personalized touch in their customer service made me feel like more than just a client – I felt like a valued partner in their mission to deliver excellence. In today's fast-paced world, finding a company that prioritizes customer service to this extent is rare. not only met my needs promptly but did so with a level of care and dedication that left a lasting impression. For anyone seeking a seamless and satisfying customer experience, I wholeheartedly recommend They have earned my trust and loyalty, and I am grateful to have found a company that truly puts their customers first. Thank you,, for setting the bar high and delivering on your promise of exceptional service.🌟
Y Yaroslav Eremeev
92 days ago

Exemplary Support that Exceeds Expectations

I cannot emphasize enough how impressed I am with's customer service. It's not just fast; it's exceptional! When I reached out with a question about my recent purchase, I was greeted with such kindness and efficiency that I knew I was in good hands. The representative went above and beyond to assist me, ensuring that my issue was resolved promptly and with the utmost care. In this day and age where automated responses and long wait times have become the norm, stands out for their personal touch and genuine concern for their customers. It's rare to find a company that values its clients to this extent, and I am grateful to have experienced such exemplary support. From now on, has gained a loyal customer in me. Their commitment to outstanding customer service has not gone unnoticed, and I will not hesitate to recommend them to anyone in need of automotive parts and accessories. Thank you,, for setting the bar high and for being a shining example of what customer service should be.👍
J Jukka
136 days ago

Turning Frustration into Satisfaction: How Autodoc Surprised Me

Let me start by saying that my experience with started off terribly. The normal customer service unit left me feeling frustrated and disappointed as I fought tirelessly to obtain the correct product for my car. It was an uphill battle, and I felt like I was getting nowhere fast. However, just when I thought all hope was lost, a ray of light appeared in the form of Autodoc's CEO and Customer Service Quality Control manager, Xena. After expressing my concerns to the CEO, Xena stepped in and took charge of my case. Her dedication and professionalism turned my entire experience around. Not only did she ensure that the product was changed free of charge, but she also restored my faith in Autodoc's commitment to customer satisfaction. Although my initial encounter was disheartening, Xena's intervention salvaged the situation and left me feeling valued as a customer. Despite the initial hurdles, I am grateful for her swift resolution and the genuine care she demonstrated throughout the process. While my overall rating for Autodoc remains at 3/5 stars due to the initial challenges, I must acknowledge the positive impact of Xena's efforts. Her dedication and commitment to rectifying the situation reflected a level of service that I greatly appreciate. In conclusion, while there were frustrations along the way, Autodoc's ability to turn the situation around speaks volumes. The after-sales service definitely needs improvement, but I will remember Xena's exceptional service and the lengths she went to in order to make things right. Thank you, Xena, for being the saving grace in an otherwise difficult experience.
J Jukka
136 days ago

Going the Extra Mile: Autodoc’s Customer Service Redemption Story

I recently had a frustrating experience with Autodoc when I encountered issues trying to get the right product for my car. Initially, the normal customer service unit failed to handle my case effectively. I found myself in an exasperating battle for the correct product, leaving me feeling extremely dissatisfied with the service I received. The entire process was time-consuming and disheartening, and I was on the verge of giving up on Autodoc altogether. Everything changed when I reached out to Autodoc's CEO to express my grievances. This action led to a pivotal moment in my customer journey as I was connected with Xena, a Customer Service Quality Control manager. From that point on, the tide began to turn. Xena took immediate ownership of my case and went above and beyond to rectify the situation. She facilitated the product change at no additional cost, demonstrating a level of dedication and care that had been sorely lacking in my previous interactions with the company. Her proactive approach and commitment to resolving my issue restored my faith in Autodoc. Despite the initial setbacks, Xena's exceptional service salvaged the situation, compelling me to acknowledge the positive outcome. I applaud Xena for her outstanding efforts and the genuine concern she showed for my customer experience. Her intervention provided a stark contrast to the shortcomings I had experienced earlier, prompting me to reconsider my overall rating of Autodoc. In light of Xena's remarkable display of customer service, I am inclined to revise my original assessment. While my journey with Autodoc had its disappointments, the admirable dedication demonstrated by Xena warrants recognition. Therefore, I am compelled to raise my rating and commend Autodoc for having a team member like Xena who is willing to go the extra mile for their customers. Although there were hurdles along the way, the resolution achieved through Xena's intervention showcases a positive shift in my perception of Autodoc. It is evident that the company values its customers and is committed to making amends when challenges arise. I hope that Autodoc will take this feedback to heart and work towards enhancing its after-sales service, ensuring that future customers do not endure the same frustrations. With improvements in this area, Autodoc has the potential to deliver a truly exceptional customer experience. I am grateful to Xena for turning around a rather disheartening experience and instilling a renewed sense of confidence in Autodoc. This journey has been a testament to the impact of personalized and effective customer service, and I look forward to witnessing further progress from Autodoc in the future.
J Jukka
136 days ago

Turning Frustration into Gratitude: Autodoc’s Redemption Story

When my journey with began, it quickly took a frustrating turn. The struggle to receive the right product for my car felt like an uphill battle with their customer service department. The inefficiency and lack of assistance left me disheartened, questioning if this experience would ever be rectified. Just when hope seemed lost, a beacon of light emerged in the form of Customer Service Quality Control manager, Xena. Her swift actions and dedication turned my ordeal around. Free of charge, she ensured the correct product was finally in my hands, restoring my faith in Autodoc. While the process was far from seamless, Xena's exceptional service shone through the chaos. Despite the bumps along the way, her professionalism and commitment to resolving the issue salvaged what could have been a lost cause. In the end, I may not rate Autodoc higher than 3/5 stars overall, but Xena's intervention was a saving grace. Autodoc, take note: the post-purchase journey matters just as much as the initial sale. Strengthening your after-sales service is crucial in retaining loyal customers. Prompt and accurate resolutions, like the one Xena provided, are paramount in building trust and loyalty. To those considering Autodoc, know that amidst the challenges, there are dedicated individuals like Xena willing to go above and beyond. As Autodoc continues to refine its customer service approach, I remain cautiously optimistic about future interactions. A lesson learned, a story shared - let this be a catalyst for positive change.
P Piotr
152 days ago

Fast order and quick delivery

As a long-time customer of, I can confidently say that their service continues to impress me. The ordering process is fast and straightforward, allowing me to find exactly what I need in no time. From browsing their extensive catalog to checking out, the entire experience is seamless. One of the standout aspects of is their lightning-fast delivery. I have never had to wait long to receive my orders, and the packages always arrive in perfect condition. This level of efficiency truly sets them apart from other online retailers. The convenience and reliability that offers have made them my go-to choice for auto parts and accessories. I highly recommend them to anyone in need of a hassle-free shopping experience and prompt delivery. Thank you,, for consistently exceeding my expectations!
P Piotr
152 days ago

Effortless Ordering and Lightning-Fast Delivery!

From the moment I clicked 'order' on, I knew I was in for a seamless experience. The process was fast, simple, and hassle-free. But what truly blew me away was the lightning-fast delivery that followed. Within what felt like mere moments, my package arrived at my doorstep, perfectly intact and ready to be put to use. truly sets the bar high when it comes to customer service and efficiency. I couldn't be more impressed!
P Piotr
152 days ago

Effortless Ordering, Speedy Arrival: A Game-Changer!

When it comes to auto parts, time and quality are of the essence for me. not only met but exceeded my expectations with their lightning-fast order process and swift delivery. Placing my order was a breeze, thanks to their user-friendly website interface that made finding the right parts a cinch. What truly blew me away was how quickly my order arrived at my doorstep. Within no time, I had the parts in hand, allowing me to get back on the road in record time. The efficiency and reliability of's service have truly been a game-changer for me. If you're looking for a seamless shopping experience and prompt delivery when it comes to auto parts, is the way to go. I can't recommend them enough for their stellar service that saved me both time and hassle. Thank you,, for setting the bar high and delivering on your promises.
N Nissinen John
154 days ago

Prompt and quik delivery of Wright…

After struggling to find a reliable source for Wright paras, I stumbled upon and decided to give them a try. I was pleasantly surprised by the prompt and quick delivery of the parts I needed. Not only did provide me with the products I required, but the entire process was seamless and hassle-free. From navigating their website to the timely arrival of my order, everything exceeded my expectations. I highly recommend to anyone in need of automotive parts. Their efficiency and quality service have won me over as a loyal customer. Thank you,, for your outstanding service!
N Nissinen John
154 days ago

Exceptional Service and Swift Delivery – Exceeds Expectations!

I cannot overstate my satisfaction with's service. I urgently needed Wright paras and was amazed by the prompt and swift delivery. The ease of the process and the speed with which my requirements were met truly exceeded my expectations. has undoubtedly set the bar high for customer service and delivery efficiency. I am a thoroughly impressed and satisfied customer.
N Nissinen John
154 days ago

Timely Delivery and Precisely What I Needed – Shines Bright!

I cannot help but rave about the exceptional service I received from From start to finish, the experience was nothing short of fantastic. Not only did they ensure prompt delivery, but the items I received were exactly what I needed. It was almost as if they could read my mind and knew precisely what I was looking for. I had ordered Wright paras, and I must say, did not disappoint. The delivery was quick, which was a pleasant surprise. When I opened the package, I was thrilled to see that everything was in perfect condition and exactly as described on their website. The attention to detail and the level of customer care provided by truly sets them apart. It's rare to come across a company that not only meets but exceeds expectations. I highly recommend to anyone looking for a hassle-free shopping experience and top-notch products. Thank you,, for shining bright in the world of online shopping!
J Järvinen Arto
186 days ago

It was like expected

⭐⭐⭐⭐⭐ I was hesitant to purchase car parts online, but came highly recommended. I must say, their service lived up to the hype! The website was easy to navigate, and the information provided was incredibly helpful in assisting me to select the right item for my vehicle. The package arrived as expected, and the product quality was top-notch. However, I did encounter some issues with the packaging which led me to give a four-star rating instead of five. Despite this minor setback, I am thoroughly satisfied with my overall experience and will definitely be returning to for my future automotive needs. Thank you for the exceptional service!
J Järvinen Arto
186 days ago Exceeded Expectations and Made My Decision Easy

From the moment I engaged with, I had a feeling that it would be a pleasant experience. And it was just that and more – it exceeded my expectations. The information provided by Autodoc helped me make an informed decision and ensured that I picked the right item for my needs. The efficiency and effectiveness of their service truly stood out. The only reason I'm deducting one star is due to the poor packaging. Nevertheless, has won me over as a satisfied customer, and I'll definitely be returning for future needs.
J Järvinen Arto
186 days ago Delivered as Promised: A Review from a Satisfied Customer

After purchasing from, I can confidently say that my experience was just as expected - in a good way. The information provided by Autodoc was invaluable in helping me choose the right item for my needs, and I was impressed by the accuracy and relevance of their guidance. While I was overall pleased with my purchase, I must mention that one star is deducted due to the subpar packaging. As a customer who values receiving products in pristine condition, this aspect fell short of my expectations. Nonetheless, the seamless process, reliable information, and quality of the item itself reaffirmed my trust in I highly recommend them to anyone seeking a hassle-free shopping experience with reliable support along the way.

Introduction is an online auto parts store that caters to car owners in Finland. With a vast selection and competitive prices, has become a popular destination for individuals looking for high-quality car parts. In this review, we'll delve into various aspects of the website to provide a comprehensive overview of its offerings and services.

Pros and Cons

  • Pros:
    • Wide selection of auto parts for various car makes and models
    • Competitive pricing
    • Multiple payment options
    • Easy and intuitive website navigation
    • Quick and reliable shipping

  • Cons:
    • Potential shipping costs for certain items
    • Limited physical locations for in-person purchases

User Experience offers a pleasant and user-friendly experience. The website's intuitive interface makes it easy for customers to find the auto parts they need. The search functionality allows users to filter products according to specific criteria, such as car model, part category, and brand. The website also provides detailed product information, including compatibility, specifications, and customer reviews.

Pricing and Value for Money offers competitive prices compared to both physical stores and other online retailers in the market. The website frequently provides discounts and promotions on popular items, allowing customers to save even more. Considering the quality of the products and the convenience of online shopping, provides excellent value for money.

Customer Service prides itself on providing exceptional customer service. The website offers multiple channels for customers to get in touch, including email and phone support. Customer service representatives are knowledgeable and helpful, assisting customers with their queries and concerns promptly. Additionally, the website's comprehensive FAQ section addresses common questions and issues.

Product Quality and Selection offers a wide selection of high-quality auto parts from reputable manufacturers. The website ensures the authenticity and reliability of its products, providing customers with peace of mind. With a vast range of products covering various car models and components, customers can easily find the right parts to meet their needs.

Website Usability

The website is designed with user experience in mind. The website's layout is clean and well-organized, making it easy for customers to navigate. The search function allows users to find specific products efficiently. Product pages contain detailed descriptions, technical specifications, and customer reviews, helping customers make informed purchasing decisions.

Returns and Exchanges has a straightforward and customer-friendly returns and exchanges policy. If customers encounter any issues with their purchases, they can initiate a return or exchange within a specified period. The website provides clear instructions on how to proceed, ensuring a smooth and hassle-free process.

Promotions and Discounts frequently offers promotions and discounts on various auto parts. Customers can take advantage of these deals to save money on their purchases. Regular promotions, seasonal sales, and special discounts are often featured on the website, providing customers with opportunities for significant savings.

Reputation has earned a solid reputation among car owners in Finland. It is highly regarded for its wide range of authentic auto parts, competitive prices, and reliable customer service. Positive reviews from satisfied customers further reinforce its reputation as a trustworthy online auto parts store.

Payment Options offers a variety of payment options to accommodate different customer preferences. Customers can choose to pay using major credit cards, bank transfers, and online payment platforms. The website ensures secure transactions by employing encryption technology, giving customers peace of mind when making purchases.

Loyalty Programs offers a loyalty program to reward frequent customers. Through this program, loyal customers can earn points for their purchases, which can be redeemed for future discounts or benefits. This encourages customer loyalty and provides added value to regular shoppers.

Customer Reviews

Customer reviews play a vital role in's ecosystem. The website prominently displays customer reviews for each product, helping potential buyers make informed decisions. Customers can share their experiences and provide feedback on the quality and performance of the products they have purchased, fostering transparency and trust.

Community Involvement actively engages with the automotive community in Finland. The company sponsors and participates in events, workshops, and initiatives that promote safe driving, car maintenance, and environmental sustainability. By actively contributing to the community, solidifies its commitment to the automotive industry.

Shipping and Costs provides reliable and swift shipping within Finland. The website offers various shipping options, including standard and express delivery, allowing customers to choose the option that best suits their needs. Shipping costs may vary depending on the size, weight, and destination of the order. The website provides transparent information on shipping costs during the checkout process.

In conclusion, is a reputable and reliable online auto parts store catering to the needs of car owners in Finland. With its extensive selection, competitive pricing, user-friendly interface, exceptional customer service, and commitment to quality, continues to solidify its position as a trusted and preferred choice for auto part purchases.