Introduction

Auto Europe is an online car rental service that has been in business for over 60 years. They offer rental cars in over 180 countries worldwide and work with top suppliers to provide their customers with the widest selection of quality vehicles at the best prices. In this editorial review, we will discuss the pros and cons of Auto Europe, user experience, pricing and value for money, customer service, website usability, alternatives, product quality and selection, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Wide selection of vehicles in over 180 countries worldwide
  • Best price guarantee
  • 24/7 customer service
  • No cancellation or amendment fees
  • No hidden fees
Cons:
  • Some customers have reported issues with car condition
  • Some locations are not as well-serviced as others

User Experience

Auto Europe's website is easy to navigate and user-friendly. Customers can select their pick-up and drop-off location, as well as the dates and times they require the vehicle. The website also has a helpful filtering system where customers can choose the type of vehicle they want and additional features such as automatic transmission and air conditioning. The process of booking a car is quick and straightforward, and there are no hidden fees or charges.

Pricing and Value for Money

Auto Europe offers competitive prices with a best price guarantee, meaning that if a customer finds a lower rate elsewhere, they will match it. The prices displayed on the website include taxes and fees, so there are no hidden charges. Customers can also benefit from no cancellation or amendment fees, meaning they can change or cancel their booking without penalty. Overall, Auto Europe provides excellent value for money.

Alternatives

There are several alternative car rental services, including Sixt, Hertz, and Europcar. Each of these services offers a wide selection of vehicles and competitive prices, but they may not provide the same level of customer service as Auto Europe.

Customer Service

Auto Europe provides 24/7 customer service to ensure their customers have a seamless rental experience. Customers can contact the customer service team via phone or email, and they are known for their quick response times and excellent customer service skills.

Product Quality and Selection

Auto Europe works with top car rental suppliers to provide customers with the widest selection of quality vehicles. Customers can choose from a range of vehicles, including economy, luxury, and SUVs. Additionally, customers can request additional features such as GPS, child seats, and ski racks.

Website Usability

The Auto Europe website is easy to use, and customers can quickly find the information they need. The website allows customers to filter their search by the type of car they want, pick-up and drop-off location, and additional features they require.

Returns and Exchanges

Auto Europe allows customers to modify or cancel their booking without penalty up to 48 hours before the pick-up time. If a customer needs to modify or cancel their booking, they can do so by contacting the customer service team.

Promotions and Discounts

Auto Europe offers various promotions and discounts throughout the year. Customers can check the promotions section of the website for current deals and offers.

Reputation

Auto Europe has an excellent reputation in the car rental industry, with over 60 years of experience. They have received numerous awards and recognition for their customer service and competitive pricing.

Payment Options

Auto Europe accepts all major credit cards as payment, including Visa, Mastercard, and American Express.

Loyalty Programs

Auto Europe does not currently offer a loyalty program.

Customer Reviews

Auto Europe has received numerous positive reviews from customers, with many praising their customer service and competitive pricing. Some customers have reported issues with car condition, but these are relatively rare.

Community Involvement

Auto Europe does not have a specific community involvement program.

Shipping and Costs

Auto Europe does not offer shipping as their services are based on rental cars in various locations worldwide. However, the costs associated with renting a vehicle are clearly displayed on the website and include taxes and fees.

Vrushali Rakhunde Senior Content Editor

Hello, I am Vrushali Rakhunde, a news editor and reporter at Askemoffers. With a passion for creating compelling content, I have gained extensive experience in various writing roles. I worked as a Copywriter...

Autoeurope Recent User Reviews

User Rating

5 stars

15

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Reviewer Name: Simona

Review Submission Date: 26-12-2019

Review Title: A Negative Car Rental Experience
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Review Description: The customer had a bad experience with a car rental broker and has expressed their frustration in an online review. They were unable to reach the customer service line before 10 am, even though it was supposed to be operational from 9 am. Additionally, due to the COVID-19 pandemic, the car rental company did not offer flexible cancellation policies. If the rental was cancelled within 48 hours of the scheduled pick-up time, the full amount would be charged. The customer also found it unbelievable that the car rental broker would take the entire payment for the rental, despite the fact that the car rental company (Avis) would return at least some of the payment. The customer has declared that they will never rent a car through this broker again.

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Reviewer Name: Justin - NYC

Review Submission Date: 26-12-2019

Review Title: This Site Gets an A+ Year After Year
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Review Description: This site has been very good to me for over 7 years. Not nary a complaint in all that time. Thank you.

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Reviewer Name: Gina C Romero

Review Submission Date: 26-12-2019

Review Title: Great Service!
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Review Description: Always great service! I have used Auto Europe numerous times and they never disappoint! The car is always ready and we have never had any issues.

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Reviewer Name: 3 Candle Company LLC

Review Submission Date: 26-12-2019

Review Title: Great so far!!!
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Review Description: Great so far!!!

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Reviewer Name: Laurie Sperling

Review Submission Date: 26-12-2019

Review Title: Great rate and quality services — even…
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Review Description: Great rate and quality services -- even the rental car agent was impressed all the taxes and the insurances were already included in the rate. Thank you!

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Reviewer Name: Please reveiw

Review Submission Date: 26-12-2019

Review Title: the best prices
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Review Description: the best prices

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Reviewer Name: Evan Blanco

Review Submission Date: 26-12-2019

Review Title: Long Term Rental
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Review Description: Really like the auto lease for longer term rentals.

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Reviewer Name: isaac imasuagbon

Review Submission Date: 26-12-2019

Review Title: They took my money and said it was a…
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Review Description: They took my money and said it was a security deposit and never returned it plus charged more money to my credit card knowingly. Totaling $257.00 It’s been over 3 months I still haven’t gotten my money back that I was promised.

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Reviewer Name: Eric Knutson

Review Submission Date: 26-12-2019

Review Title: We always use auto europe
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Review Description: We always use auto europe. best rates and direct.

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Reviewer Name: Alan Chapman

Review Submission Date: 26-12-2019

Review Title: Love Auto Europe
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Review Description: We have used Auto Europe since 1998 and have enjoyed a smooth booking, pickup, and return process, all while enjoying very competing rates.