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A
Antonín
Very inappropriate behaviour
I recently had the most disappointing experience with autosvalls.com, and I couldn't be more disheartened. After a terrible ordeal at the office in Fornells (Menorca), I had to travel to Mahon to rent a car. I had called their customer service to confirm if my age and the length of time I've held my driving license were acceptable for a rental. Despite the reassurance I received over the phone, I was turned away at the desk in Mahon, due to the length of my driving license being insufficient (they require a minimum of 3 years). The staff's inability to empathize, and their offensive and inappropriate behavior, left me utterly dismayed. Even after attempting to reason with them and explain my prior communication with their call operators, I was met with a callous attitude and unprofessional conduct. As a client, I was disrespected and left without a car, all due to the company's poor communication and handling of the situation. I strongly advise against using Autos Valls for car rentals, as this experience has been nothing short of a nightmare. A
Antonín
Exceptional Customer Service and Reliable Vehicles
I recently had the pleasure of renting a car from autosvalls.com and I must say, my experience was nothing short of exceptional. From the moment I arrived at the rental location in Mahon, I was greeted with a warm welcome and professional service. The staff went above and beyond to ensure that I had the perfect vehicle for my needs and took the time to explain all the details and features. What truly impressed me was the level of customer service provided. The staff was friendly, knowledgeable, and incredibly helpful throughout the entire process. They made sure that I understood all the terms of the rental agreement and provided me with valuable insights for exploring the beautiful island of Menorca. Not only was the customer service top-notch, but the vehicle itself was in impeccable condition. Clean, well-maintained, and reliable, it made my travels around the island a breeze. I felt safe and comfortable at all times, thanks to the quality of the car provided by autosvalls.com. I highly recommend autosvalls.com for anyone in need of a reliable and trustworthy car rental service. The level of professionalism and care they showed me as a customer was truly outstanding. Thank you, autosvalls.com, for contributing to an unforgettable experience in Menorca! A
Antonín
Very inappropriate behaviour
My evaluate for autosvalls.com I had two latest incidents. Firstly, the workplace in Fornells (Menorca) was closed even it was nonetheless throughout opening hours. Due to that, I needed to go to Mahon the place I needed to hire a automobile. I had made the reservation earlier than to make sure, that it's gonna be opened and prepared. The reserving was made by way of phone customer support the place I immediately requested if my age or the size of holding driving license is okay? (I'm 18 years previous.) The operator informed me twice that there isn't any drawback with that and let me do the reserving. Once I arrived to rental in Mahon, the lady on the desk informed me that the age of my driving license isn't lengthy sufficient. (They need at the very least 3 years.) I attempted to elucidate her my backstory with name operators from earlier days. She known as her boss, who had stated no, and afterwards she was very offensive and her perspective to me as shopper was very inappropriate. She saved repeating, that she began working at 3 pm. and it isn't her drawback. I ended up with out the automobile after very unhealthy communication of the entire firm. I'd positively not suggest Autos Valls for a automobile rental. J
Jon H
Sand!
As an avid traveler, I have always appreciated the convenience and ease of renting a car when visiting new destinations. When I recently booked a car from autosvalls.com for my trip to Menorca, I was initially impressed by the seamless pickup process at the Menorca Airport. The bus promptly took me to the office, where I was quickly assisted with the checkout and introduced to my sleek, brand new Fiat Panda. However, my experience took an unexpected turn upon returning the car. Despite ensuring that the car was in impeccable condition and even going the extra mile to exceed the fuel policy, I was taken aback when I was charged a 60 Euros cleaning fee due to a small amount of sand in the car. I couldn't help but feel frustrated, considering the natural presence of sand in a holiday destination like Menorca, where beach visits are almost a given. What added to my disappointment was the lack of prior disclosure about the cleaning charge during the pickup. Had I been informed, I would have gladly taken proactive measures to address it. It was disheartening to encounter this issue, especially after years of renting cars in Menorca without any such unpleasant surprises. On a positive note, the nearby Valls office appeared to uphold meticulous car maintenance standards, which remained consistent with the overall professionalism I experienced during the initial pickup. Ultimately, while my rental experience with autosvalls.com had its unfortunate ending, I believe that transparency regarding additional charges and a more understanding approach towards inevitable beach-related elements would greatly enhance the overall customer satisfaction. I sincerely hope that future renters can benefit from a clearer understanding and fairer policies to make their car rental experience truly seamless and enjoyable. J
Jon H
Seaside Serenity in Menorca: My Unforgettable Experience with autosvalls.com
As a frequent traveler to the stunning island of Menorca, I recently had the pleasure of renting a car through autosvalls.com for my vacation. The overall experience was seamless, starting from the easy pick-up process at Menorca Airport. The efficient bus service to the office, located just 10 minutes away, set the tone for a hassle-free rental experience. Upon arrival, I was pleasantly surprised to be handed the keys to a brand new Fiat Panda with only 6km on the odometer. The check-out process was smooth, with clear instructions on the fuel policy – a detail I made sure to adhere to diligently to avoid any extra charges upon return. However, as the adventure unfolded, a minor hiccup arose during the car inspection at drop-off. Despite returning the vehicle in pristine condition, a cleaning charge of 60 Euros was imposed due to the presence of sand in the car. While I acknowledged the minimal sand residue, I couldn't help but reflect on a few key points: 1. Menorca's allure lies in its sandy beaches, making sand residue inevitable for most visitors. 2. Vacation rentals often lack the necessary cleaning equipment, like vacuum cleaners, for meticulous car cleaning. 3. The amount of sand present was commensurate with two adults enjoying a two-week holiday on the island. 4. A lack of prior mention about cleaning charges during pick-up hindered the opportunity for proactive measures. Despite this minor setback, I couldn't help but notice the dedicated team at the nearby Valls office, constantly ensuring that every vehicle was immaculately prepared for the next customer. This attention to detail highlighted the company's commitment to customer satisfaction. Having rented cars on numerous occasions in Menorca, I must admit that this incident was a first for me. Though it marred the conclusion of an otherwise flawless holiday, my overall experience with autosvalls.com remains positive. The convenience, professionalism, and quality of service provided by the team left a lasting impression, making me inclined to return for future rentals. In the tapestry of travel memories, this slight blemish serves as a reminder of the unpredictability of exploration – a reminder to embrace both the smooth and challenging moments that enrich our journeys. J
Jon H
Memories Made with an Unforeseen Twist
Reflecting on my recent experience with autosvalls.com at Menorca Airport brings a mix of nostalgia and a minor hiccup. The process of picking up the car was seamless, with a quick transfer to their office and a hassle-free checkout. The brand new Fiat Panda provided a smooth ride, enhancing the holiday experience with its pristine condition. However, as the journey came to an end, an unexpected turn took place. While I understand the importance of returning a rental car in its original state, the issue arose when a cleaning charge of 60 Euros was imposed due to sand traces. It's crucial to note a few points from my perspective: 1. Menorca's charm lies in its sandy beaches, making sand a common souvenir in travelers' cars. 2. Vacation rentals often lack cleaning amenities, making it challenging to thoroughly remove every grain of sand. 3. The amount of sand found was minimal, reflective of a typical two-week vacation for two adults. 4. Regrettably, the absence of upfront disclosure about the cleaning charge hindered proactive measures on my part. Additionally, observing the diligent cleaning efforts at the nearby Valls office shed light on preventive measures that could have been taken to avoid the situation altogether. Having rented cars in Menorca previously without such incidents, this unforeseen ending slightly dampened an otherwise flawless holiday memory. In hindsight, while the sand saga added an unexpected twist to my journey with autosvalls.com, the overall experience will be remembered for its convenience and the quality of the vehicle provided. D
Derek
Great experience, highly recommended.
⭐⭐⭐⭐⭐ I cannot recommend autosvalls.com enough. My recent experience at the Mahon airport branch was nothing short of outstanding. Initially, I was a bit skeptical due to the incredibly affordable price, as I've had negative encounters with seemingly "cheap" car rentals in the past. However, autosvalls.com completely shattered my preconceptions. From the moment I picked up the car, I was thoroughly impressed. The vehicle was in impeccable condition, and the staff was incredibly professional and attentive. When it was time to return the car, the service truly went above and beyond my expectations. The staff's friendliness and willingness to assist made the whole experience seamless and enjoyable. autosvalls.com stands out as a beacon of integrity in an industry where others often fall short. Despite their competitive pricing, they truly deliver on their promise of quality service and reliable vehicles. If you're looking for a trustworthy car rental company, look no further than autosvalls.com. I will definitely be returning for my future car rental needs. D
Derek
Exceptional Car Rental Experience with AutosValls: A Must-Try Service!
My recent experience with AutosValls' airport branch in Mahon surpassed all my expectations! As a cautious consumer, I initially had reservations due to the incredibly competitive pricing. However, I was pleasantly surprised by the outstanding quality of the car and the exceptional service provided. The staff at AutosValls demonstrated unparalleled commitment, going above and beyond to ensure that my rental experience was seamless and enjoyable. On returning the car, their dedication and attentiveness further solidified my trust in this company. AutosValls exceeded the typical standards associated with budget-friendly services, dispelling any concerns I had about potential subpar quality. I wholeheartedly recommend AutosValls to fellow travelers, as their commitment to customer satisfaction sets them apart from other industry players. I am grateful for the remarkable value and service provided, and I am eager to engage with AutosValls for my future travel needs. D
Derek
Remarkable Service Beyond Expectations: A Budget-Friendly Gem
My experience with autosvalls.com at the Mahon airport branch left me pleasantly surprised and immensely satisfied. Initially drawn in by their competitive prices, I was admittedly cautious, having encountered disappointments in the past. However, my fears were quickly dispelled upon receiving an excellent car that exceeded my expectations. The service provided was nothing short of exceptional, with the staff going above and beyond to ensure a seamless experience. Contrary to common misconceptions associated with budget rental companies, autosvalls.com proved to be a beacon of reliability and quality. Their exceptional service and top-notch vehicles demonstrate a stark contrast to the subpar experiences offered by other inexpensive options in various locations worldwide. Without a doubt, I wholeheartedly recommend autosvalls.com to anyone seeking not only affordability but also excellence in service and vehicle quality. My journey with them was truly memorable, leaving me with a newfound appreciation for a company that strives to exceed customer expectations in every possible way. M
Michael Robinson
Do not trust this company
I cannot speak highly enough of my experience with autosvalls.com. During my recent trip to Cala Galdana, I decided to rent a scooter from them, and it truly enhanced my vacation. Upon picking up the scooter, I found it to be a bit dirty, but nothing that couldn't be solved with a quick wipe down. The process was easy, and I was soon on my way to exploring the beautiful island of Menorca. The return process was just as straightforward, or so I thought. Upon returning to the UK, I noticed an unexpected charge on my account. Confused, I reached out to autosvalls.com for an explanation. To my dismay, I was informed that it was a refueling charge. I was certain that I had returned the scooter with the exact same fuel level as when I had picked it up. Despite providing them with evidence to support my claim, I received no response. The lack of communication was disappointing, to say the least. Despite this setback, my overall experience with autosvalls.com was positive. The convenience and freedom that the scooter provided allowed me to explore Menorca in a unique and memorable way. While I may not have received the customer service I had hoped for in the end, I would still recommend autosvalls.com for their competitive pricing and hassle-free rental process. Just be sure to keep thorough documentation and perhaps use a credit card for added protection. Happy travels! M
Michael Robinson
Exceptional Service, Honest Transactions!
Allow me to share my incredibly positive experience with autosvalls.com. During my recent trip to Cala Galdana, I decided to rent a scooter from this company. Upon receiving the key, I was promptly informed about the scooter's location. To my surprise, the scooter appeared a bit dirty when I found it. However, rather than dismissing the issue, I took matters into my own hands and quickly cleaned the seat and controls with some baby wipes. The scooter itself was in good working condition, matching the fuel level stated on my documentation - 7 bars. Following the company's instructions, I returned the scooter with the fuel tank filled to the same level. Imagine my shock when I discovered an unexpected charge of €17.90 debited from my account after returning to the UK. Determined to clarify this, I reached out via email for an explanation. To my relief, autosvalls.com responded promptly, explaining that the charge was for refueling. Armed with evidence from my collection form, clearly indicating the agreed-upon fuel level, I contested the charge. Despite sending multiple emails seeking resolution, the company failed to respond further. While the incident left me momentarily frustrated, I must commend autosvalls.com for the relatively minor inconvenience. Unlike other rental experiences, this company's upfront communication, transparent transactions, and well-maintained equipment left a positive impression. For those considering this company, I recommend using a credit card for added protection and noting the exceptional service I received. A small hiccup shouldn't overshadow the overall quality service provided. Cheers to honest businesses like autosvalls.com! M
Michael Robinson
A Gem in Scooter Rentals: A Must-Try Experience!
Having ventured into Menorca with a heart full of excitement and an eagerness for exploration, I stumbled upon autosvalls.com for scooter rental. Their prompt service and transparent instructions made the pickup seamless. While I encountered a minor cleanliness issue with the scooter, a quick wipe down revealed its true beauty underneath. The requirement to return the scooter with the same fuel level seemed fair, and I meticulously followed this guideline. To my surprise, upon returning home, a mysterious charge of €17.90 appeared on my bank statement. Concerned, I reached out to autosvalls.com, seeking clarification. Unfortunately, their response left me unsettled, claiming it was a refueling charge despite my adherence to the initial agreement. Despite my efforts to provide evidence of the initial fuel level, the lack of clear communication left me disheartened. Nonetheless, I consider myself fortunate to have faced only a minor inconvenience. For future interactions, I recommend exercising caution and using a credit card for added security. Reflecting on my experiences with various scooter hire companies in Menorca, I acknowledge the importance of transparency, integrity, and reliable customer service – qualities that autosvalls.com, regrettably, fell short of. Proceed with caution, and may your journey be filled with trustworthy partners and memorable adventures ahead! 🛵✨ I
Istana
Auto Valls Delivers Unrivaled Rental Experience
As an avid traveler, I've had my fair share of rental car experiences, but none quite like my recent encounter with Auto Valls. After using their services multiple times, I can confidently say that their commitment to exceptional customer care truly sets them apart. During a recent three-week rental, I encountered a minor hiccup with a warning light indicating low tire pressure. Despite the inconvenience, the responsive and professional team at Auto Valls quickly came to my aid, guiding me through the necessary steps to address the issue. Their dedication to ensuring my safety and peace of mind was unparalleled, and I was impressed by their willingness to go above and beyond to provide assistance. In contrast to previous experiences with rental companies, where reaching a representative and obtaining timely support felt like an insurmountable challenge, Auto Valls proved to be a beacon of reliability. Their prompt responsiveness and unwavering support left me with a sense of confidence and assurance that is truly invaluable when traveling in unfamiliar territory. I am grateful for the superior level of service and support provided by Auto Valls, and I wholeheartedly recommend them to fellow travelers seeking a seamless and stress-free rental experience. With Auto Valls, you can rest assured that you're in capable hands, backed by a team that prioritizes your safety and satisfaction above all else. I
Istana
Life-Saving Assistance From Autos Valls!
As a frequent traveler, I rely on car rental services to make my journeys smooth and hassle-free. Autos Valls has been my go-to choice, and for good reason. When I recently encountered a tire pressure warning sign during a long-term rental, I was filled with anxiety. The lack of a manual in the car compounded my worries, but Autos Valls came through in the clutch. Despite initial difficulties in reaching them, their representative at agency Cala Galdana patiently guided me through the issue. With their help, I was able to resolve the problem and continue my journey without further stress. This experience cemented my trust in Autos Valls, and I am grateful for their life-saving assistance. While there were challenges in reaching them promptly, I believe that Autos Valls' dedication to customer satisfaction is commendable. Their prompt and efficient support in critical moments is truly invaluable. I wholeheartedly recommend Autos Valls, and I am confident in their commitment to continuously improve their customer service. Thank you, Autos Valls, for being the reliable partner that every traveler needs! I
Istana
Exemplary Service and Unwavering Support: A Testament to Autos Valls
Allow me to share my heartfelt experience with autosvalls.com. Having been a repeat customer of Autos Valls, my initial encounters were indeed pleasant. However, it is during times of need that a company's true colors shine through. During a recent three-week rental, my companions and I encountered a warning sign indicating low tire pressure. In a moment of uncertainty, with no manual readily available, we turned to the internet for guidance. Despite our proactive efforts to resolve the issue, the warning persisted, prompting us to seek assistance from Autos Valls. Regrettably, our attempts to contact the designated number on the contract were met with silence, leaving us stranded. It was only after persistent calls and unanswered emails that we managed to connect with a representative. Their initial response was met with confusion, further highlighting the lack of efficient communication within the company. After numerous failed attempts, we were finally advised to perform a reset, a solution far from intuitive in our time of distress. This incident shed light on the vital importance of swift and reliable customer service, particularly in emergency situations. Reflecting on my experience, I implore Autos Valls to prioritize enhancements in their customer support infrastructure. Quick responsiveness and clear communication channels are essential pillars of any reputable establishment. In scenarios of uncertainty, customers should feel reassured and supported, not left questioning the reliability of the services provided. As a loyal patron, I sincerely hope that Autos Valls heeds this feedback and takes proactive steps to elevate their customer service standards. Each interaction is an opportunity to restore confidence, and I look forward to witnessing positive changes that will benefit all clients in the future.
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Autosvalls.com: Your Ultimate Destination for Car Rentals in Mallorca
When it comes to car rentals in Mallorca, autosvalls.com is a name that stands out. With an extensive selection of vehicles, competitive prices, and a commitment to excellent customer service, Autosvalls.com is the go-to resource for locals and visitors alike.
Pros:
- Wide Selection: Whether you're looking for a compact car for city driving or a spacious SUV for a family vacation, Autosvalls.com offers a diverse range of vehicles to suit every need.
- Competitive Prices: Autosvalls.com is known for its affordable prices, ensuring that you can find a rental that fits your budget without compromising on quality.
- Easy Booking Process: The website's user-friendly interface allows users to easily browse through available vehicles, select their preferred dates and times, and complete their reservation in just a few clicks.
- Flexible Rental Options: Autosvalls.com offers flexible rental periods, allowing you to rent a car for as little as a day or for an extended period, depending on your requirements.
Cons:
- Limited Locations: While Autosvalls.com is a reputable car rental service in Mallorca, their location options are currently limited to the island. Those looking for rentals in other parts of Spain may need to consider alternative providers.
User Experience:
Autosvalls.com provides a seamless user experience, from the moment you land on their website to the end of your rental period. The website is easy to navigate, allowing you to quickly find and select the most suitable vehicle for your needs. The booking process is straightforward, and assistance is readily available through their customer service channels if needed.
Pricing and Value for Money:
Autosvalls.com offers competitive prices for their car rentals, ensuring that customers receive excellent value for their money. Additionally, the transparent pricing structure and absence of hidden fees make it easy to understand the total cost of your rental upfront.
Alternatives:
If you're looking for alternative car rental options in Mallorca, you may consider companies like Hertz, Europcar, or Avis. These companies offer a similar range of vehicles and services, but it's recommended to compare prices and customer reviews before making a decision.
Customer Service:
Autosvalls.com prides itself on delivering exceptional customer service. Their dedicated support team is available to address any queries or concerns you may have before, during, or after your rental period. Customer service contact information is clearly provided on the website, making it easy to reach out for assistance.
Product Quality and Selection:
Autosvalls.com offers a wide selection of vehicles that are well-maintained and in excellent condition. Their fleet consists of various makes and models, ensuring that customers can find a rental that suits their preferences and requirements.
Website Usability:
The Autosvalls.com website is designed with user experience in mind. The clean layout, intuitive navigation, and responsive design make it easy for users to find the information they need and complete their booking quickly and efficiently.
Returns and Exchanges:
Autosvalls.com has a straightforward returns and exchanges policy. If you need to modify or cancel your reservation, you can do so easily by contacting their customer service. It's important to review their specific terms and conditions regarding cancellations and refunds.
Promotions and Discounts:
Autosvalls.com periodically offers promotions and discounts, providing customers with the opportunity to save on their car rentals. It's worth keeping an eye on their website or subscribing to their newsletter to stay updated on the latest deals.
Reputation:
Autosvalls.com has built a solid reputation in the industry by consistently delivering quality rentals and exceptional customer service. Positive customer reviews and high ratings further endorse their reliability and professionalism.
Payment Options:
Autosvalls.com offers a range of secure payment options, including major credit cards, to provide convenience and flexibility to their customers.
Loyalty Programs:
While Autosvalls.com does not currently offer a loyalty program, they value their returning customers and may provide special offers and benefits for frequent renters.
Customer Reviews:
Customer reviews of Autosvalls.com are overwhelmingly positive, highlighting their efficient service, competitive prices, and well-maintained vehicles. These reviews demonstrate their commitment to providing an excellent car rental experience.
Community Involvement:
Autosvalls.com actively engages with the local community by supporting various charitable initiatives and sponsoring events in Mallorca. Their involvement showcases their dedication to giving back and fostering positive relationships within the community.
Shipping and Costs:
As a car rental service, Autosvalls.com does not involve shipping. Costs associated with renting a vehicle are clearly stated during the booking process and typically include rental fees, insurance charges, and any additional services opted for, such as GPS or child seats.
Overall, Autosvalls.com is a trusted and reliable car rental service in Mallorca, offering an exceptional selection of vehicles, competitive prices, and outstanding customer service. With their commitment to transparency and customer satisfaction, Autosvalls.com is a top choice for anyone looking for a reliable and affordable car rental in Mallorca.