Users Voice for Autozone

52% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
44% users rated Excellent
Pie Chart Review Representation for Autozone
Autozone Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 15 Mar 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1.8 4.2 4.4 3.6 2.4 1
Nov 2022 5 3.9 2.7 5 5 1
Dec 2022 5 5 5 1.8 5 5
Jan 2023 2.8 3.1 4.6 5 5 1.5
Mar 2023 2.6 5 5 3.4 1 5
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Detailed Autozone Review by

Introduction

Autozone.com is a leading online retailer of auto parts and accessories with over 6,000 stores in the US, Puerto Rico, and Mexico. It offers a vast selection of branded products and offers free next-day delivery on eligible orders. The website is user-friendly, offers various payment options, and has an easy returns policy.

Pros and Cons

Pros:
  • Huge inventory of auto parts and accessories
  • Free next-day delivery on eligible orders
  • Flexible payment options
  • Easy returns policy
Cons:
  • Some products may not be available for next-day delivery
  • Prices may be higher compared to brick-and-mortar stores

User Experience

Autozone.com is easy to navigate and offers a user-friendly interface. The website has a search bar that makes it easy to find specific parts or accessories. The product pages provide detailed information, including product specifications, reviews, and ratings. The checkout process is straightforward, and customers can choose from various payment options.

Pricing and Value for Money

Autozone.com prices may be slightly higher compared to brick-and-mortar stores. However, it offers competitive pricing, and customers can find attractive deals and promotions. The website also offers a price match guarantee, ensuring customers get the best value for their money.

Alternatives

Autozone.com faces stiff competition from other online retailers such as RockAuto, Advance Auto Parts, and O'Reilly Auto Parts. These websites offer similar product ranges and pricing but may have different promotions, loyalty programs, shipping options, and return policies.

Customer Service

Autozone.com offers excellent customer service, with knowledgeable and friendly representatives available to answer customer queries or concerns. Customers can reach out to the online customer service representatives via email, live chat, or phone.

Product Quality and Selection

Autozone.com offers a vast selection of auto parts and accessories from leading manufacturers. The website's product pages provide detailed information, including product specifications, reviews, and ratings. Quality is ensured through Autozone's network of trusted suppliers, and customers can be assured of genuine and reliable products.

Website Usability

Autozone.com is user-friendly, with a simple and easy-to-understand layout. The website is responsive and adapts to any device, ensuring seamless navigation. The search bar makes it easy to find specific items, while the categories and subcategories provide a structured approach to browsing. Product pages are detailed but not cluttered, and the checkout process is straightforward.

Returns and Exchanges

Autozone.com has a flexible and easy returns policy that allows customers to return products within 90 days of purchase. Customers must have the original receipt, and the returned products must be in the original packaging and condition. Autozone.com provides free shipping for returns through FedEx.

Promotions and Discounts

Autozone.com offers regular promotions and discounts, including percentage discounts, free shipping, and bundling deals. These promotions are available on the website's homepage, and customers can sign up for the email newsletter to receive alerts on upcoming deals.

Reputation

Autozone.com has a good reputation as a trusted and reliable online auto parts retailer. It has been in business for over 40 years and operates over 6,000 stores globally. Autozone.com has positive reviews and ratings, and customers trust its inventory, pricing, and customer service.

Payment Options

Autozone.com offers various payment options, including credit and debit cards, PayPal, Apple Pay, and Google Pay. Customers can choose the payment option that best suits their needs and preferences.

Loyalty Programs

Autozone.com has a loyalty program called AutoZone Rewards, which allows customers to earn points for purchases that can be redeemed for discounts and other rewards. Customers can also sign up for the AutoZone Credit Card, which offers exclusive discounts and financing options.

Customer Reviews

Autozone.com has many positive reviews and ratings from satisfied customers. Customers praise the website's vast selection of products, competitive pricing, and reliable customer service. Some customers have reported issues with shipping delays or receiving incorrect orders, but these are the minority.

Community Involvement

Autozone.com is committed to making a positive impact on local communities through various initiatives, including car giveaways, sponsorships, and charity events. The website's community section provides information on these activities and how customers can get involved.

Shipping and Costs

Autozone.com offers free next-day delivery on eligible orders. Customers can also choose from other shipping options, including standard, expedited, and same-day delivery at an additional cost. Shipping costs depend on the order's size, weight, and delivery location. Autozone.com also offers free in-store pickup at select locations.

Autozone Recent User Reviews

User Rating

5 stars

14

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Reviewer Name: Joshua

Review Submission Date: 2023-01-12

Review Title: Well I had a accident with autozone…
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Review Description: Well I had a accident with autozone company vehicle on 12/12/2022 and I filed the accident report through there ace insurance and still having heard from them and it's been a month and 2 days when I filed the report and been out of a vehicle and it's kinda hard to get to work and back and they wanted to wait a month to report the accident without telling there store manager

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Reviewer Name: Lenora Pearson

Review Submission Date: 2022-12-31

Review Title: Autozone really suck
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Review Description: Autozone really suck, Only people making money is Managers and Corporate. Every body else is just hanging on..Smh...I hope they go out of business jSoon to be Former Employee..Worst Job Ever..

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Reviewer Name: Michael Oxley

Review Submission Date: 2022-12-27

Review Title: Auto zone west 7th st Joplin Missouri…5 plus stars for Jim and the staff. Jim went above and beyond to fix my problem on Dec 20 when my check engine light came on while I headed to Michigan
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Review Description: Auto zone west 7th st Joplin Missouri went above and beyond to fix my dodge van when I was on the road home to Michigan. 5 plus stars for the crew there Michael

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Reviewer Name: Pedro Infante

Review Submission Date: 2022-12-19

Review Title: David W at the Okeechobee FL store…
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Review Description: David W at the Okeechobee FL store ,went above and beyond fast service fenomenal customer service wow can't wait to come back to the store tumbs up way up thank you David W...

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Reviewer Name: MEDIATLANTIC

Review Submission Date: 2022-12-03

Review Title: The store on 3rd Ave and 17 street has…
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Review Description: The store on 3rd Ave and 17 street Brooklyn, New York has a very young employee dump and very rude. He should be fired Keeping him will make the store loose many many customers what a bad person

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Reviewer Name: Monet Pride

Review Submission Date: 2022-11-30

Review Title: AutoZone sold me a rebuilt transmission…
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Review Description: AutoZone sold me a rebuilt transmission back in September. They ordered the wrong transmission and it took better than a month to send it back for another transmission that doesn't work. Now they keep saying the company that sold them the transmission won't call back so they can't get my money back. Being without my car for 3 months because of AutoZone has cost me my job and my home. I may never recover. Merry Christmas from AutoZone.

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Reviewer Name: Gerardo Omani

Review Submission Date: 2022-11-19

Review Title: Sales representative Jimmy at Autozone…
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Review Description: Sales representative Jimmy at Autozone at Eagle rock blvd, help me honestly to find the parts of my car.

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Reviewer Name: Mrs. Roseshall Burgos

Review Submission Date: 2022-11-14

Review Title: Best place to purchase a battery before winter comes.
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Review Description: This experience was great because I was able to get a 3 year warranty and use my discount. The manager Daewyne. He was very courteous and knowledgeable.The staffing here has so much expertise at this location. 3559 North High Street. Thank you all!

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Reviewer Name: Abe Buckley

Review Submission Date: 2022-11-11

Review Title: Store scam
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Review Description: Items are overpriced and the store does not honor rebates. Never will I ever buy a product from them again.

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