Autozone Reviews

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75 Reviews

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4% users rated Poor
3% users rated Average
0% users rated Very Good
48% users rated Excellent
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K Krasavchik
14 days ago

An Unforgettable Resolution Journey with AutoZone: A Testimonial from a Dedicated Customer

Let me take you on a journey of a failed delivery that turned into a showcase of exceptional customer service. I recently placed an order on AutoZone.com with express next day delivery for four essential items. Anticipation was high, but unfortunately, only two boxes were delivered by a Fedex driver the following day. To my disbelief, one was completely empty, while the other contained only a partial order. The Fedex driver, a true professional, acknowledged the discrepancy and assured me he would rectify the situation promptly. I reached out to AutoZone immediately to report the issue. Their initial response outlined a 48-hour investigation period followed by an additional 5 business days for either reshipment or a refund. The stark contrast in service between AutoZone and other platforms like RockAuto became apparent to me at this point. RockAuto, in a similar scenario, swiftly reships items without delay, prioritizing customer satisfaction seamlessly. However, AutoZone pleasantly surprised me. I tracked the reshipment request, and FedEx confirmed the return of the incomplete items. Despite initial setbacks, the dedication and commitment displayed by AutoZone's team shone through. The journey from a failed delivery to a resolved order showcased a transformation in my perception. In the end, what truly set AutoZone apart was their ability to turn a disappointing experience into one characterized by outstanding resolution and customer care. While the logistics hiccup and initial order mishap were significant hurdles, the genuine efforts, and transparent communication from the AutoZone team ultimately won my loyalty. I highly recommend AutoZone for their dedication to customer satisfaction, transforming challenges into opportunities for exceptional service.
Z Zig zag man
17 days ago

Exceptional Service and Quality Parts at AutoZone

After a disappointing experience at a local branch, I was hesitant to try online services but decided to give AutoZone a chance. I was blown away by the top-notch customer service and the high-quality parts I received from their website. The team went above and beyond to ensure that my order was processed smoothly and that I received the right parts for my vehicle. Not only were the products in excellent condition, but they also came with a hassle-free warranty process. In contrast to my previous interaction, the staff at AutoZone was understanding, helpful, and showed genuine care for my needs. The replacement part I received worked perfectly and saved me a lot of time and frustration. AutoZone has truly redeemed itself in my eyes, and I highly recommend their online services to anyone in need of reliable car parts. Thank you, AutoZone, for restoring my faith in exceptional customer service and providing top-notch products!
C C. Mayo
26 days ago

Unveiling the Real Deal: My Genuine Experience with Autozone.com

As a car enthusiast, I'm always on the lookout for the best deals on auto parts. When I came across the "Get 20% Off Your First Order" offer on Autozone.com, I couldn't resist the temptation. Little did I know that my experience would take an unexpected turn. I eagerly added the PowerStop KOE2832 brake parts kit to my cart and proceeded to apply the FEBDEAL promo code, only to have my hopes dashed when the site rejected it. Feeling frustrated, I reached out to a chat agent, hoping to resolve the issue. However, I was disheartened to hear that the discount didn't apply to all items, including the one I had eagerly wanted to purchase. Despite my disappointment, I couldn't help but feel let down by the entire experience. It seemed that neither PowerStop nor Autozone honored the discount offers they had promoted, leaving me questioning the authenticity of the initial promise. While this encounter left me feeling disenchanted, I hope that Autozone.com can take steps to ensure that their promotions align with the genuine experience they aim to provide their customers. Despite this setback, I remain optimistic that Autozone.com will address these issues and continue to offer quality products and genuine promotions in the future.
C C. Mayo
26 days ago

Online-only coupon

My review for autozone.com Well, I fell for the old "Get 20% Off Your First Order" scam again. This is a standard hustle where an online store promises a one-time discount in exchange for your email address, but never actually provides the discount either by never sending the promo code or by not honoring it at the time of purchase. In my case the item was a PowerStop KOE2832 brake parts kit. The site rejected the FEBDEAL promo code and the chat agent said "It's not for all things. PowerStop doesn't honor discount codes." I pointed out that PowerStop hadn't offered me the discount, Autozone had, but apparently, Autozone doesn't honor discount offers, either.
S Sandy McGrath
26 days ago

Autozone: A Disappointing Experience and Lack of Accountability

After facing a truly distressing encounter at Autozone, I feel compelled to share my unfortunate experience. The Lenoir City location, particularly Steve Weaver, Michael Isbill, and Alley Engberg, left me utterly dissatisfied with their unhelpful attitude. Regrettably, I am now dealing with the damage to my beloved Mustang's paint, for which they refuse to take any responsibility. Seeking resolution, I reached out to the corporate office, but my hopes were quickly shattered. Linda and Randy conveyed a disheartening message, with Randy deflecting blame and offering no solution, leaving me to bear the consequences of their negligence. I cannot in good conscience recommend Autozone for any automotive needs, especially considering the lack of accountability and respect for customers. For those seeking reliable and caring service, I implore you to explore alternatives such as O'Reilly or other reputable establishments. My loyalty to Autozone has been shattered, and I urge others to be cautious when considering their services. It pains me to have been dismissed and disrespected, even by corporate representatives. With a heavy heart, I bid farewell to a place where my concerns were met with disdain rather than assistance.
S Sandy McGrath
26 days ago

AUTOZONE HAS THE WORST CUSTOMER SERVICE…

My review for autozone.com AUTOZONE HAS THE WORST CUSTOMER SERVICE OUTHERE. I HAD A REALLY REALLY BAD EXPERIENCE IN THE LENOIR CITY LOCATION, STEVE WEAVER, MICHAEL ISBILL, AND ALLEY ENGBERG WERE NOT HELFULL AT ALL, MY MUSTANG PAINT IS RUIN BECAUSE OF THEM AND THEY WONT TAKE RESPONSOBILITY. I SPOKE TO THE CORPORATE OFFICE, LINDA, RANDY, RANDY CALLED ME SAID IT WAS MY FAULT THAT MY PAINT GOT REUN THAT HE COULD NOT DO ANYTHING FOR ME. I DO NOT RECOMEND AUTOZONE FOR ANY OF YOUR ISSUES, THEY WILL NOT TAKE CARE OF YOU. I WOULD GO TO OREILLY OR ANY OTHER PLACE BUT AUTOZONE. I WILL NEVER GO BACK TO THAT PLACE WHERE I PRETTY MUCH WAS CALLED STUPID BY ALLEY, NOT EVEN CORPORATE WILL HELP!!!!!!!
A Adam
35 days ago

Scummy scammers

My review for autozone.com You know a company is no good when they resort to spamming you with no way to unsubscribe. Have requested my details to be removed but constant scams telling me I've been chosen to receive a 200 Dewalt set
A Adam
35 days ago

Scummy scammers

My review for autozone.com You know a company is no good when they resort to spamming you with no way to unsubscribe. Have requested my details to be removed but constant scams telling me I've been chosen to receive a 200 Dewalt set
A Al Lucht
44 days ago

Christie and Perry: AutoZone’s Superstar Team!

I couldn't be more thrilled with the exceptional service I received from Christie and Perry at AutoZone #1730 in Menomonee Falls, WI. My daughter's 2016 Nissan Versa Note suddenly had a "check engine" light appear, and with little experience in car maintenance, I turned to AutoZone for help. Christie and Perry's knowledge and efficiency were remarkable. Christie swiftly utilized an OBD II code scanner to diagnose the issue, providing us with a detailed printout of the codes and their potential causes within minutes. Her expertise and quick assistance were invaluable. What truly impressed me was their honesty and willingness to explore cost-effective solutions. Instead of pushing for a pricey sensor replacement, they suggested a $13 cleaner as an alternative. Perry went the extra mile by explaining that allowing a week for the cleaner to take effect was worth a shot. Skeptical but hopeful, we tried it, and to our amazement, the "check engine" light vanished in just 3.5 days. Christie and Perry didn't just provide a quick fix; they displayed genuine care and consideration for our situation, saving us unnecessary expenses and providing a practical solution. AutoZone, you have an exceptional team in Christie and Perry. Their dedication and expertise embody the true spirit of customer service. I can confidently say that #AlwaysAutoZone will be my go-to for all automotive needs. Thank you for the outstanding experience!
A Al Lucht
44 days ago

#Always AutoZone!

My review for autozone.com I just felt the need to complement AutoZone regarding two of your employees at AutoZone #1730 in Menomonee Falls WI 53051. Specifically, Christie and Perry we’re amazing representatives of the AutoZone company. My recent college graduate daughter has a 2016 Nissan Versa Note she bought used about a year ago. Luckily, we have had little need for any maintenance items… Until last week when she called me ask me about a “check engine” light now appearing on her dashboard. While I had never used the service, I was aware that AutoZone has an amazing program where Christie came out to the parking lot with an OBD II code scanner and within 3 minutes downloaded the codes and 2 minutes after that you have a printout in your hand listing all codes that popped up and what the likely causes of the malfunction! Yay, Christie! Additionally, Christy and Perry didn’t just try to “up-sell” us a $131 replacement sensor… They also mentioned that there was another option to buy a $13 can of cleaner and try that. Perry then mentioned that we should give the cleaner repair up to 1 week of time for it to remove the “check engine light“ . I was skeptical, but After 3.5 days the code disappeared!#AlwaysAutoZone
A Al Lucht
44 days ago

#Always AutoZone!

My review for autozone.com I just felt the need to complement AutoZone regarding two of your employees at AutoZone #1730 in Menomonee Falls WI 53051. Specifically, Christie and Perry we’re amazing representatives of the AutoZone company. My recent college graduate daughter has a 2016 Nissan Versa Note she bought used about a year ago. Luckily, we have had little need for any maintenance items… Until last week when she called me ask me about a “check engine” light now appearing on her dashboard. While I had never used the service, I was aware that AutoZone has an amazing program where Christie came out to the parking lot with an OBD II code scanner and within 3 minutes downloaded the codes and 2 minutes after that you have a printout in your hand listing all codes that popped up and what the likely causes of the malfunction! Yay, Christie! Additionally, Christy and Perry didn’t just try to “up-sell” us a $131 replacement sensor… They also mentioned that there was another option to buy a $13 can of cleaner and try that. Perry then mentioned that we should give the cleaner repair up to 1 week of time for it to remove the “check engine light“ . I was skeptical, but After 3.5 days the code disappeared!#AlwaysAutoZone
A Alex Rydin
51 days ago

Autozone’s $10 Headlight Bulb Disappointment – A Customer’s Experience

After reading the enticing offer of $10 off headlight bulbs on Autozone's website, I eagerly made a purchase for in-store pickup, only to be left feeling misled and disappointed. The details of the promotion clearly stated that it was valid for both in-store and online purchases, yet I never received the promised credit upon pickup. When reaching out to customer service, I was disheartened to learn that buy online pickup in-store orders were not eligible for the promotion, despite the lack of clarity in the offer details. This experience left me feeling that the advertisement was incredibly misleading, especially since the terms did not specify any distinction between BOPUS orders and online or in-store purchases. As a loyal customer, I hope for more transparency in future promotions to avoid such letdowns.
A Alex Rydin
51 days ago

Customers aren’t worth $10 to Autozone

My review for autozone.com They advertise on their website $10 off headlight bulbs if you buy the expensive sylvania bulbs. Details for the offer said valid in store and online. I bought them online for in store pickup, never got the credit, and customer service informed me that buy online pickup in store orders aren’t eligible and there’s nothing they can do for me. I think it’s extremely misleading, as the details for the offer don’t specify that BOPUS orders don’t qualify, and a customer can’t be expected to know that such an order is any different than online or in store orders.
A Alex Rydin
51 days ago

Customers aren’t worth $10 to Autozone

My review for autozone.com They advertise on their website $10 off headlight bulbs if you buy the expensive sylvania bulbs. Details for the offer said valid in store and online. I bought them online for in store pickup, never got the credit, and customer service informed me that buy online pickup in store orders aren’t eligible and there’s nothing they can do for me. I think it’s extremely misleading, as the details for the offer don’t specify that BOPUS orders don’t qualify, and a customer can’t be expected to know that such an order is any different than online or in store orders.
A Anne Moore
53 days ago

Exceptional Service by Joe Bonnatti at Carrollwood AutoZone

I cannot speak highly enough of the exceptional service I received from Joe Bonnatti at the Carrollwood AutoZone store in Tampa, FL. His extensive knowledge, genuine kindness, and unwavering professionalism made my experience truly remarkable. Upon entering the store, I was immediately greeted by Joe, who went above and beyond to assist me. His expertise was evident as he swiftly located the part I needed, demonstrating a level of proficiency that is truly commendable. What stood out the most was Joe's willingness to help and his genuine commitment to ensuring customer satisfaction. His friendly demeanor and willingness to assist me with all my inquiries left a lasting impression. I would like to extend my sincere gratitude to Joe for his outstanding service. AutoZone is truly fortunate to have such a dedicated and knowledgeable employee. I urge the management to recognize Joe Bonnatti for his exceptional performance and invaluable contribution to the customer experience.

Introduction

Autozone.com is a leading online retailer of auto parts and accessories with over 6,000 stores in the US, Puerto Rico, and Mexico. It offers a vast selection of branded products and offers free next-day delivery on eligible orders. The website is user-friendly, offers various payment options, and has an easy returns policy.

Pros and Cons

Pros:
  • Huge inventory of auto parts and accessories
  • Free next-day delivery on eligible orders
  • Flexible payment options
  • Easy returns policy
Cons:
  • Some products may not be available for next-day delivery
  • Prices may be higher compared to brick-and-mortar stores

User Experience

Autozone.com is easy to navigate and offers a user-friendly interface. The website has a search bar that makes it easy to find specific parts or accessories. The product pages provide detailed information, including product specifications, reviews, and ratings. The checkout process is straightforward, and customers can choose from various payment options.

Pricing and Value for Money

Autozone.com prices may be slightly higher compared to brick-and-mortar stores. However, it offers competitive pricing, and customers can find attractive deals and promotions. The website also offers a price match guarantee, ensuring customers get the best value for their money.

Alternatives

Autozone.com faces stiff competition from other online retailers such as RockAuto, Advance Auto Parts, and O'Reilly Auto Parts. These websites offer similar product ranges and pricing but may have different promotions, loyalty programs, shipping options, and return policies.

Customer Service

Autozone.com offers excellent customer service, with knowledgeable and friendly representatives available to answer customer queries or concerns. Customers can reach out to the online customer service representatives via email, live chat, or phone.

Product Quality and Selection

Autozone.com offers a vast selection of auto parts and accessories from leading manufacturers. The website's product pages provide detailed information, including product specifications, reviews, and ratings. Quality is ensured through Autozone's network of trusted suppliers, and customers can be assured of genuine and reliable products.

Website Usability

Autozone.com is user-friendly, with a simple and easy-to-understand layout. The website is responsive and adapts to any device, ensuring seamless navigation. The search bar makes it easy to find specific items, while the categories and subcategories provide a structured approach to browsing. Product pages are detailed but not cluttered, and the checkout process is straightforward.

Returns and Exchanges

Autozone.com has a flexible and easy returns policy that allows customers to return products within 90 days of purchase. Customers must have the original receipt, and the returned products must be in the original packaging and condition. Autozone.com provides free shipping for returns through FedEx.

Promotions and Discounts

Autozone.com offers regular promotions and discounts, including percentage discounts, free shipping, and bundling deals. These promotions are available on the website's homepage, and customers can sign up for the email newsletter to receive alerts on upcoming deals.

Reputation

Autozone.com has a good reputation as a trusted and reliable online auto parts retailer. It has been in business for over 40 years and operates over 6,000 stores globally. Autozone.com has positive reviews and ratings, and customers trust its inventory, pricing, and customer service.

Payment Options

Autozone.com offers various payment options, including credit and debit cards, PayPal, Apple Pay, and Google Pay. Customers can choose the payment option that best suits their needs and preferences.

Loyalty Programs

Autozone.com has a loyalty program called AutoZone Rewards, which allows customers to earn points for purchases that can be redeemed for discounts and other rewards. Customers can also sign up for the AutoZone Credit Card, which offers exclusive discounts and financing options.

Customer Reviews

Autozone.com has many positive reviews and ratings from satisfied customers. Customers praise the website's vast selection of products, competitive pricing, and reliable customer service. Some customers have reported issues with shipping delays or receiving incorrect orders, but these are the minority.

Community Involvement

Autozone.com is committed to making a positive impact on local communities through various initiatives, including car giveaways, sponsorships, and charity events. The website's community section provides information on these activities and how customers can get involved.

Shipping and Costs

Autozone.com offers free next-day delivery on eligible orders. Customers can also choose from other shipping options, including standard, expedited, and same-day delivery at an additional cost. Shipping costs depend on the order's size, weight, and delivery location. Autozone.com also offers free in-store pickup at select locations.