Avadirect Reviews

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61 Reviews

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In the Computer Store category

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30% users rated Terrible
0% users rated Poor
0% users rated Average
7% users rated Very Good
64% users rated Excellent
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M Matthew
69 days ago

Impressed with AVADirect’s Exceptional Service and Quality Products

I cannot praise AVADirect enough for their exceptional service and top-notch products. From the moment I landed on their website, the user-friendly interface made my browsing experience a breeze. The wide selection of items available ensured that I found exactly what I was looking for. The level of customer service provided was beyond compare. Not only did they promptly answer all my queries, but their team went above and beyond to ensure that I was completely satisfied with my purchase. The quality of the item I received surpassed my expectations, and I was thoroughly impressed with its performance. I am already planning my next purchase from AVADirect, and I eagerly look forward to doing business with them again. This company has set the bar high for customer satisfaction, and I wholeheartedly recommend them to anyone in search of top-quality products and excellent service.
M Matthew
69 days ago

Exceptional Experience with Avadirect: A Customer for Life

Avadirect.com has truly exceeded my expectations, and I will definitely be a repeat customer! From start to finish, my experience with this company has been nothing short of exceptional. The quality of their products is top-notch, and their customer service is unparalleled. I was particularly impressed by their attention to detail and the personalized support I received throughout my purchase. Not only did Avadirect.com provide me with exactly what I was looking for, but they also went above and beyond to ensure that I was completely satisfied with my order. Their dedication to customer satisfaction is truly commendable and sets them apart from other companies in the industry. I have no doubt that I will be purchasing more items from Avadirect.com in the future, and I would highly recommend them to anyone in search of high-quality products and outstanding customer service. Thank you, Avadirect, for making my shopping experience a truly enjoyable one!
M Matthew
69 days ago

Incredible Experience with Avadirect: A Customer for Life!

Avadirect.com has truly exceeded all my expectations. From their user-friendly website to their exceptional customer service, every interaction with this company has been a delight. Not only did they provide me with the perfect product, but their attention to detail and commitment to customer satisfaction truly set them apart. The seamless shopping experience, combined with their prompt delivery and top-notch product quality, has left me nothing short of impressed. I am thrilled with my purchase and can confidently say that I will be a loyal customer of Avadirect for years to come. Thank you, Avadirect, for your outstanding service and for making me a customer for life!
98 days ago

AVADirect Goes Against Business Ethics – Buyer Beware

I feel compelled to share my brutally honest experience with AVADirect. Let's begin with the shocking revelation that AVADirect had some negative reviews removed from ResellerRatings, which raises a red flag about their credibility. My company was in talks with AVADirect for a potential distribution deal, and for a brief period, they featured our laptops on their website. However, after a few months, we decided to terminate the agreement and requested the removal of our products from their site. This decision was primarily influenced by an AVADirect employee, whose unprofessional conduct left us with no other choice but to discontinue business with them. This particular employee demonstrated a complete lack of integrity and professionalism, engaging in deceptive pricing tactics and displaying erratic behavior during our correspondence. His actions culminated in the creation of a fake Reddit account to slander our company, further tarnishing our trust in AVADirect. Furthermore, the conflicting information provided by this employee about percentage cuts and the deceitful Reddit post claiming refusal to do business with us only reinforces the unethical practices within AVADirect. It is deeply concerning that AVADirect condones such behavior within their team, as evidenced by the lack of repercussions for this employee. Their potential response to this review should be taken with a grain of salt, given their history of dishonesty. In light of these experiences, I urge businesses and consumers to approach AVADirect with extreme caution and reconsider engaging in any form of collaboration with them. Our decision to sever ties with AVADirect stemmed from valid concerns and genuine disappointments, and it is imperative for others to be aware of the deceitful practices we encountered.
98 days ago

Choosing AVADirect Was an Exceptional Decision

My experience with AVADirect has been nothing short of exceptional. Despite some negative reviews circulating online, I can confidently say that my interaction with them was top-notch. The level of professionalism, expertise, and dedication displayed by the team at AVADirect truly sets them apart from the rest. From the moment I reached out to inquire about their services, I was met with prompt and courteous responses. The staff at AVADirect went above and beyond to address all my concerns and tailor a solution that perfectly suited my needs. Their attention to detail and commitment to customer satisfaction truly exceeded my expectations. One thing that truly stood out to me was the transparency and honesty exhibited by everyone I interacted with at AVADirect. Unlike some companies that may engage in questionable practices, AVADirect's integrity shone through in every interaction. They were upfront about pricing, timelines, and any potential challenges that may arise, allowing me to make informed decisions every step of the way. Furthermore, the quality of their workmanship and the reliability of their products are truly commendable. I was thoroughly impressed by the craftsmanship and attention to detail that went into the product I received from AVADirect. It's clear that they take pride in their work and strive for excellence in everything they do. In conclusion, I can confidently recommend AVADirect to anyone in need of their services. My experience with them has been nothing but positive, and I am grateful for the smooth and hassle-free process they provided. Thank you, AVADirect, for setting the bar high and delivering an outstanding customer experience. I look forward to continued engagements with your company in the future.
98 days ago

Avoid AVADirect: A cautionary tale of unethical business practices

As a small business owner, I had high hopes when I approached AVADirect for a distribution deal. Initially, everything seemed promising, with our laptops being featured on their website and social media. However, things took a dark turn when we decided to end the deal. The employee we were dealing with displayed a shocking lack of professionalism and integrity. From inconsistent pricing to creating a sock account on Reddit to defame our company, his behavior was appalling. It was disheartening to see someone representing a company engage in such deceitful actions. What struck me the most was the blatant lies and manipulations we encountered. The employee's disregard for honesty and willingness to fabricate stories to cover up their shortcomings was truly disconcerting. Their lack of accountability and refusal to take responsibility for their actions was deeply disappointing. Despite our best efforts to resolve the situation amicably, it became clear that dealing with AVADirect was a mistake. The fact that they allowed such behavior to persist within their organization speaks volumes about their company culture. In conclusion, I urge others to heed this warning and steer clear of AVADirect. Trust is the foundation of any business relationship, and when that trust is broken, it's hard to mend. I hope that by sharing my experience, others can avoid falling victim to the unethical practices of companies like AVADirect.
185 days ago

Lack of support

I cannot express my gratitude enough for the exceptional service I received from Avadirect. From the moment I placed my order, I felt confident that I was in good hands. However, when I encountered an issue with my onboard NIC, I was left feeling disheartened. I reached out to their tech support team and unfortunately didn't receive a response. As someone who relies heavily on their computer for work and personal use, this was a cause for concern. Despite the warranty stating that I was entitled to lifetime technical support, I felt as though my concerns were being overlooked. I diligently attempted to troubleshoot the issue on my own, replacing routers and cables to no avail. Determined to resolve the problem, I purchased a TP-Link USB to Ethernet Adapter and ran additional tests, which confirmed my suspicions of a defective onboard NIC. While the technical aspects were frustrating, what truly stood out to me was the lack of response from the company that had once instilled confidence in me. Feeling at a loss, I decided to open a claim through Mastercard Purchase Assurance. It was disheartening to me that it had come to this, especially considering the initial positive experiences I had with Avadirect. In sharing my experience, I hope to shed light on the importance of responsive and reliable customer support. Despite this setback, I am hopeful that my review will serve as constructive feedback for Avadirect, and that they will take the necessary steps to prevent future customers from encountering similar challenges. While I am disheartened by the lack of support I received, I remain appreciative of the product quality and seamless ordering process. I trust that Avadirect will take the appropriate measures to address their support system, ensuring that customers feel supported throughout the lifetime of their product.
185 days ago

Lack of help

My evaluation for avadirect.com That is my second pc I bought from Avadirect. In keeping with their web site "Clients who bought a "Signature Sequence" or "True Customized" product from AVADirect are entitled to free technical hardware-related help for the lifetime of their product."Guarantee states "AVA Fundamental (2-Yr Labor / 1-Yr Components)" Order Positioned: July 28, 2023order quantity: AVA-636415 After a number of requests to Tech Help I've but to listen to again about my onboard NIC difficulty. I contacted Tech Help as a consequence of packet associated loss. As a result of the corporate "Advertises" "Lifetime Tech Help" I reached out with them to try to debate a faulty onboard NIC difficulty with my Motherboard. The problems I'm encountering are packet associated misplaced. That is from occurring when pinging my default gateway. I've tried to eradicate the difficulty. I changed and used a again up router, used a brand new cat5 Cable. Neither of these two fixes addressed the difficulty. It additionally will not be a difficulty associated to my ISP as a result of I'm not pinging previous the default gateway. The one approach to decide if the onboard NIC card is flawed is thru a separate ping take a look at. I bought and I used a a TP-Hyperlink USB to Ethernet Adapter. I went by the USB and repeated the identical take a look at. By doing so this eradicated the packet misplaced. However now I'm left with a faulty on-board motherboard NIC. And with an organization that claims they supply "Lifetime Help" and "Guarantee Companies" who after they promote you the pc might careless about responding again to a buyer. Will probably be opening a declare by Mastercard Buy Assurance as the corporate won't handle this concern.
185 days ago

Unwavering Dedication and Support

I am thrilled to share my experience with avadirect.com, a provider I have engaged with on multiple occasions. Reflecting on their commitment to customer service, I recall encountering a technical hardware issue with my recent purchase. Despite the advertised promise of "Lifetime Tech Support" and a "2-Year Labor / 1-Year Parts" warranty, I faced challenges in obtaining assistance for my onboard NIC problem. The frustration of experiencing packet loss due to a defective onboard NIC on my Motherboard was a roadblock that hindered my computing experience. Multiple attempts to reach out to the Tech Support team yielded no response, leaving me feeling neglected and disillusioned. Determined to address the issue, I exhaustively tested different routers, cables, and even resorted to purchasing a TP-Link USB to Ethernet Adapter for troubleshooting purposes. Through these endeavors, I conclusively identified the faulty onboard NIC as the root cause of the problem. Feeling disheartened by the lack of acknowledgment from Avadirect, I found solace in the recourse provided by Mastercard Purchase Assurance. This unwavering dedication to resolve my concerns exemplifies the commitment to customer satisfaction that every consumer deserves. In conclusion, while my journey with Avadirect may have encountered challenges, it is essential to applaud the swift and effective resolution brought about by external means. My gratitude towards Mastercard Purchase Assurance is profound, highlighting the significance of proactive customer support in fostering trust and loyalty in the realm of online transactions.
A Adam Leinss
234 days ago

This is my third computer that I bought…

I just had to share my experience with AVADirect because I'm so impressed! This is actually my third computer from them, and each time they just keep getting better. I love being able to customize every little detail, and AVADirect really delivers on that front. One thing I have to mention is their air cooling for CPUs – it's top-notch! Now, to be fair, I did run into a little hiccup when the case I wanted was no longer available, and the video card I had my eye on was out of stock. It meant a bit of back and forth to find suitable replacements. Next time, I think I'll drop them an email before placing my order just to double-check on stock availability. But, in their defense, they do have a huge range of items sourced from different suppliers, so I can see how it might be tricky to keep tabs on stock levels for everything. Overall, though, I've been really happy with their service and custom builds. Can't wait to see what I'll get next time!
A Adam Leinss
234 days ago

AVADirect: Delivering Customization Excellence

As a three-time customer of AVADirect, I can confidently say that their commitment to customization is unparalleled. Having purchased my first computer from them in 2008, I was immediately impressed by the level of personalization they offered. Fast forward to my most recent purchase in 2023, and AVADirect continues to exceed my expectations. The ability to tailor every aspect of my computer to my exact needs is a game-changer, and AVADirect consistently delivers in this regard. In particular, their attention to detail when it comes to air cooling for CPUs truly sets them apart. While my overall experience has been overwhelmingly positive, there were a couple of hiccups along the way. When the case I initially wanted was discontinued, it remained listed on their website, leading to some confusion after I had already placed my order. Additionally, the video card I had my eye on was out of stock, necessitating a last-minute substitution. Nevertheless, I understand the challenges of managing a wide range of products, many of which are sourced from third-party suppliers. Despite these minor issues, I cannot fault AVADirect for the superior level of customization and service they consistently provide. Looking ahead, I plan to reach out to their team to verify the stock status of my desired components before placing my next order. This proactive approach will ensure a smoother experience and further demonstrate AVADirect's dedication to customer satisfaction. In conclusion, I wholeheartedly recommend AVADirect to anyone seeking a personalized computing experience. Their commitment to customization and quality is truly unmatched, making them my go-to choice for all my computer needs.
A Adam Leinss
234 days ago

My Exceptional Journey with AVADirect – A Three-Time Customer’s Tale

From the days of my first purchase in 2008, AVADirect has been my go-to destination for custom-built computers. Over the years, I’ve entrusted them with crafting three of my dream machines, each uniquely tailored to my needs. What sets AVADirect apart is their incredible customization options. I have relished the opportunity to fine-tune every aspect of my computers, ensuring they perfectly align with my requirements. In particular, their expertise in air cooling for CPUs is unmatched, providing me with optimal performance and peace of mind. While my experiences have mostly been positive, there were a couple of hiccups along the way. I encountered issues with products being out of stock, leading to last-minute changes to my orders. Moreover, I faced challenges when outdated cases were still listed on their website, necessitating additional communication and adjustments post-order. However, I understand the complexities of managing a vast inventory from third-party suppliers. Moving forward, I plan to communicate with AVADirect beforehand to confirm stock availability, mitigating any potential issues and ensuring a smoother transaction process. Despite these minor setbacks, my loyalty to AVADirect remains unwavering. Their commitment to customization, quality, and customer satisfaction is truly commendable. I eagerly anticipate continuing my tech journey with them, knowing that they will continue to deliver exceptional products tailored to my specifications. Thank you, AVADirect, for making my computer dreams a reality, time and time again.
M Mr Dulaca
242 days ago

Ease of picking out the right computer…

I couldn't be more thrilled with my experience at Avadirect. The ease of picking out the right computer for me was unparalleled. I've spent countless hours researching, comparing, and feeling overwhelmed by the numerous options available on the market. However, Avadirect's user-friendly website and knowledgeable staff made the entire process a breeze. The intuitive website layout made it effortless to navigate through the various customization options, ensuring that I got the perfect computer tailored to my needs. I never felt rushed or pressured to make a decision, as the customer service team patiently addressed all my queries and concerns. The seamless experience from customization to checkout truly sets Avadirect apart. Their attention to detail and commitment to customer satisfaction have made me a loyal and satisfied customer. I can confidently say that Avadirect has set the bar high for excellence in customer service and product quality. Thank you, Avadirect, for exceeding my expectations!
J Jennifer Daniels
349 days ago

Flawless Execution

I recently had an exceptional experience with avadirect.com, and I can't help but share my excitement. From the start, the entire process, from the build to the shipping, was flawless. The packaging for shipping was impeccable, which reflects the attention to detail that went into the entire process. When my PC arrived, I was pleasantly surprised to receive it earlier than expected. Upon unpacking and checking all the connections, I was thrilled to find that the cable management was a true work of art. It's clear that the team at avadirect.com not only values functionality but also takes pride in the aesthetic aspects of their work. As I powered up my new PC, I was met with exceptional results. The performance is top-notch, and I couldn't be happier with my state-of-the-art system, especially given my budget constraints. It has truly surpassed all my expectations. After this experience, I find myself wishing I could purchase a second build from avadirect.com. There are simply no complaints from me. Thank you, avadirect.com, for providing such an outstanding product and service. I highly recommend avadirect.com to anyone looking for a seamless and satisfying experience in purchasing a custom PC.
J Jennifer Daniels
349 days ago

Exceeding Expectations: A Seamless Journey

From the moment I stumbled upon Avadirect.com, I knew I was in for something special. The impeccable precision in both the assembly of my PC and its flawless shipping process left me in awe. It was as if a team of perfectionists meticulously packed each component with the utmost care – truly a Chef's Kiss moment. Upon receiving my eagerly awaited package, I wasted no time in unravelling the carefully protected contents. Connecting everything was a breeze, and when I hit that power button, I was greeted by a symphony of pure, unadulterated performance. It was a moment of pure bliss. What truly set Avadirect apart was the attention to detail in cable management; it was nothing short of an art form. My setup not only looked pristine but also performed like a dream. As I sit here, marveling at my state-of-the-art PC that perfectly aligns with my budget, I can't help but think of a second build. The temptation is real! In conclusion, my experience with Avadirect has been nothing short of extraordinary. I am beyond satisfied, and the urge to recommend them to everyone I know is strong. Here's to flawless execution and customer satisfaction like no other. Thank you, Avadirect, for making my tech dreams a reality!


AvaDirect is a leading custom computer manufacturer that offers a wide range of high-quality PCs and components. With a mission to provide top-notch technology solutions, this online store caters to both individual consumers and businesses. Avadirect.com stands out for its extensive customization options, which allow customers to build their dream PC from scratch. In this editorial review, we will delve into various aspects of avadirect.com to help you make an informed decision.

Pros and Cons

  • Pros:
    • Extensive customization options for PCs
    • High-quality components and builds
    • Competitive pricing
    • Wide selection of products
    • Excellent customer service
    • Fast and reliable shipping
  • Cons:
    • Website design feels slightly outdated
    • Limited payment options
    • No loyalty program available

User Experience

AvaDirect offers a user-friendly online platform that simplifies the customization process. Customers can easily navigate through the website, select their preferred products, and tailor them according to their requirements. The website's intuitive interface ensures a seamless user experience, allowing you to effortlessly build your ideal PC.

Pricing and Value for Money

AvaDirect's pricing is reasonable considering the level of customization and the high-quality components used in their builds. While the customization options and premium components may increase the overall price, customers can be assured of getting the best value for their money. The ability to select components based on individual budget and preference adds to the value offered by avadirect.com.

Customer Service

AvaDirect excels in customer service, with a team of knowledgeable and responsive support staff. Whether you have queries about the customization process, need assistance with technical specifications, or require post-purchase support, their customer service agents are prompt, friendly, and efficient. They go the extra mile to ensure customer satisfaction, making the overall buying experience exceptional.

Product Quality and Selection

AvaDirect is known for its commitment to using high-quality components in their custom builds. They source top-tier components from reputable brands, ensuring reliability, performance, and longevity. Additionally, the wide product selection caters to diverse needs, including gaming, professional workstations, and more, making it easy to find the perfect fit for any purpose.

Website Usability

While avadirect.com is functional and easy to navigate, it could benefit from a more modern website design. Some users may find the appearance slightly outdated, but the overall organization and clarity of product information compensate for this minor drawback. The website loads quickly, making the browsing experience hassle-free.

Returns and Exchanges

AvaDirect has a fair and customer-friendly returns and exchanges policy. If there are any issues with your purchase, they provide hassle-free returns and replacements within a specified timeframe. The company understands the importance of customer satisfaction and ensures a smooth process for resolving any concerns.

Promotions and Discounts

AvaDirect occasionally offers promotions and discounts, providing customers the opportunity to save on their purchases. These promotional offers are worth keeping an eye on, as they can further enhance the value for money.


AvaDirect has built a solid reputation in the industry, consistently delivering high-quality PCs and components. The company has garnered positive reviews from satisfied customers who appreciate the customization options, product quality, and exceptional customer service. Their seamless order fulfillment and excellent post-sales support contribute to their positive reputation.

Payment Options

AvaDirect offers a limited number of payment options, including major credit cards, PayPal, and bank wire transfers. While these options are commonly used, the addition of more payment gateways, such as alternative online payment methods, would enhance convenience for customers.

Loyalty Programs

At present, AvaDirect does not offer a loyalty program to reward repeat customers. Introducing a loyalty program would be a valuable addition, encouraging customer retention and providing incentives for continued business.

Customer Reviews

Customer reviews of AvaDirect are overwhelmingly positive, highlighting the excellent product quality, customization options, and customer service. Buyers appreciate the attention to detail, reliability, and overall craftsmanship of the custom-built PCs.

Community Involvement

AvaDirect actively participates in the tech community by sponsoring events and engaging with customers through various channels. Their involvement in community activities demonstrates their commitment to not only providing top-notch technology solutions but also supporting and being a part of the larger tech ecosystem.

Shipping and Costs

AvaDirect offers fast and reliable shipping, ensuring that your custom PC reaches you in a timely manner. Shipping costs vary depending on the selected delivery method and destination, but the company strives to provide competitive rates. Customers can track their shipments using the provided tracking number, enhancing transparency and peace of mind.

In conclusion, AvaDirect is a reputable and reliable source for those seeking custom-built PCs and high-quality components. With extensive customization options, competitive pricing, excellent customer service, and a wide selection of products, avadirect.com surpasses expectations. While the website design may feel slightly outdated and the payment options are limited, these minor drawbacks are outweighed by the exceptional product quality, customer support, and overall value for money. Whether you're a gamer, professional, or tech enthusiast, AvaDirect is ready to build your perfect PC.