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Introduction is the official website of the popular French skincare brand, Avène, which has been producing expert dermatological products for over 270 years. The website offers a wide range of skincare products specifically formulated for sensitive skin, and it is committed to providing innovative and safe skincare solutions to its customers.

Pros and Cons

Pros: - offers a wide range of skincare products that cater to the unique needs of sensitive skin. - The website provides detailed information about each product, including ingredients, usage instructions, and benefits. - Customers can sign up for a loyalty program to receive discounts and exclusive offers. - The website offers free shipping on orders over $45, which is lower than many other skincare brands. Cons: - Some customers have reported delivery issues, such as long wait times and damaged products. - The website offers limited payment options, with only Visa, Mastercard, American Express, and Discover being accepted.

User Experience

The website has a clean and organized layout, making it easy for customers to navigate and find the products they need. The search function works well, and products can be filtered based on skin concern, product type, and price. Customers can create an account to save their favorite products and track their orders.

Pricing and Value for Money offers competitive prices for its high-quality skincare products. While some products may be more expensive compared to drugstore brands, the quality of the ingredients and the effectiveness of the products make them a good investment for anyone who values their skin's health.


Other alternative skincare brands that cater to sensitive skin include La Roche-Posay, Cetaphil, and Bioderma.

Customer Service offers excellent customer service support through their online chat, email, and phone. The team is responsive and knowledgeable and can assist customers with any questions, concerns, or issues they may have.

Product Quality and Selection

The Avène brand is known for its high-quality, safe, and effective skincare products that are specifically formulated for sensitive skin. The website offers a wide range of products, including cleansers, toners, moisturizers, serums, masks, and sunscreens. All products are dermatologically tested and made with gentle and non-irritating ingredients.

Website Usability

The website is easy to use, with clear navigation and helpful information throughout. Products are organized intuitively, with several filtering options available. The website is easy to navigate on desktop and mobile devices, and pages load quickly.

Returns and Exchanges offers a 30-day return policy for any unused and unopened products. Customers must contact customer service before initiating a return. Refunds are made to the original payment method, and return shipping fees are the responsibility of the customer.

Promotions and Discounts offers various promotions and discounts throughout the year to help customers save money. Customers can sign up for the loyalty program to receive exclusive offers, early access to sales, and birthday gifts.


The Avène brand has a reputation for producing high-quality, gentle, and effective skincare products for sensitive skin. Customers have consistently reported positive results after using the products.

Payment Options accepts payment through Visa, Mastercard, American Express, and Discover. Customers can also use PayPal for payment.

Loyalty Programs

Customers can sign up for the loyalty program to receive discounts and exclusive offers. The program has three tiers (silver, gold, and platinum) that offer different rewards and benefits based on the customer's spending habits.

Customer Reviews has positive customer reviews, with customers praising the quality and effectiveness of the products. The website also allows customers to leave reviews on its products, providing valuable feedback to potential customers.

Community Involvement supports various charitable causes and organizations, including the NAAF (National Alopecia Areata Foundation), which supports individuals with hair loss conditions.

Shipping and Costs offers free standard shipping on all orders over $45. Standard shipping costs $5.99 for orders under $45, and express shipping is available for an additional fee. Orders are shipped within two business days of purchase, and customers are provided with a tracking number to monitor their shipment's progress.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...