Aventon Reviews

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R Rodney L.
107 days ago

Outstanding Customer Service and Support from Aventon

I recently purchased a bike from aventon.com as a gift, and although it arrived with some minor scratches, the outstanding customer service and support I received truly impressed me. Upon contacting their customer service team, they immediately recommended a solution and provided assistance every step of the way. Their suggestion to visit a local dealer for a new replacement was efficient, but the dealer unexpectedly tried to charge me an additional $100 for the swap, citing "build costs." Despite this setback, I remained persistent and opted to return the bike to the shop, choosing to order a new one instead. However, the ordeal did not end there. Upon realizing that the shop had failed to refund the $100 shipping charge, I once again reached out to Aventon's customer service. Without hesitation, they promptly refunded the shipping charge, showcasing their commitment to customer satisfaction and support. In the end, the replacement bike I received was in perfect condition, and the excellent customer service I experienced made all the difference. Aventon truly went above and beyond to rectify the situation, reaffirming their dedication to their customers, even when faced with challenges from local dealers. I highly recommend Aventon for their exceptional products and top-notch customer service. Their swift responsiveness and willingness to resolve issues demonstrate their commitment to customer satisfaction, and I am grateful for the positive experience despite the initial bumps in the road. Thank you, Aventon, for your outstanding support and service.
R Rodney L.
107 days ago

Exceeding Expectations: Aventon’s Customer Service Shines Bright!

I recently purchased a bike from Aventon for a special occasion, but upon delivery, I noticed some scratches on the paint. Although this was a bit disappointing, my experience took a positive turn when I contacted Aventon's customer service team. They swiftly advised me to visit a local dealer who could provide a brand-new replacement. To my dismay, the local dealer attempted to charge me an additional $100 for the swap, citing "build costs." Undeterred, I opted out of the exchange and returned the bike. However, upon inspection, I realized that the shop had failed to refund me the initial $100 shipping charge. Thankfully, I reached out to Aventon's customer service once again, and to my relief, they promptly refunded the shipping fee. The replacement bike I received was in pristine condition, and I was thoroughly impressed by the exceptional customer service provided by Aventon. While the local bike dealer's handling may have been a tad disappointing, Aventon's dedication to resolving the issue efficiently truly stood out. Kudos to Aventon for their outstanding customer support, turning what could have been a negative experience into a testament of their commitment to their customers' satisfaction.
R Rodney L.
107 days ago

A Satisfying Experience with Aventon: A Genuine Testimonial

Let me start by saying that my journey with Aventon was a rollercoaster of emotions. I initially ordered a bike as a special gift, only to find it arrived with some unfortunate scratches on its pristine paint. Disheartened but hopeful, I reached out to their customer service team, who swiftly advised me to visit a local dealer for a replacement. Upon arriving at the dealer's shop, I was stunned when they insisted on an extra $100 to cover their alleged "build costs." Feeling uneasy about this unexpected charge, I made a tough decision to return the bike and reorder a new one. As fate would have it, the saga did not end there. After leaving the shop, I realized that the $100 shipping charge had not been refunded to me. With a heavy heart, I contacted Aventon's customer service once more, explaining my predicament. To my relief, they promptly processed the refund, restoring my faith in their dedication to customer satisfaction. The replacement bike eventually made its way to me, unblemished and ready for its new adventures. Through this entire journey, Aventon shone bright with their exceptional customer service and swift responses, a stark contrast to the local dealer's lackluster handling of the situation. In conclusion, I am grateful for the resolution provided by Aventon and their commitment to ensuring a positive customer experience. Despite the bumps along the road, their professionalism and genuine care truly set them apart in the realm of online shopping. Thank you, Aventon, for turning a potentially sour experience into a shining example of customer service excellence.
B Blair O'Meara
116 days ago

Aventon Bikes: A Regrettable Customer Service Experience

As a proud owner of an Aventon bike, I have been thoroughly impressed by the quality and performance of the product itself. However, my positive experience with the bike was sadly overshadowed by a disheartening interaction with Aventon's customer service team. Living in a cold US state, the approach of winter necessitated the need for a replacement key to unlock the battery of my beloved Aventon bike for safe storage. Eager to resolve this issue promptly, I reached out to Aventon's technical support. Initially, I was assured that a replacement key could be swiftly procured, and an online order template was promptly sent to me for completion. Unfortunately, what followed was a series of frustrating delays and unfulfilled promises. Despite my efforts to expedite the process, the lack of transparency and accountability within Aventon's customer service team became increasingly evident. Multiple representatives provided conflicting information, leading to a month-long ordeal without a viable solution. The final blow came in the form of an email from yet another customer service representative, indicating that Aventon no longer manufactures replacement keys. This unexpected revelation left me with added expenses for winter storage and transportation woes, eroding the trust and satisfaction I once held for the brand. This disappointing customer service experience has not only soured my perception of Aventon but has also led to the cancellation of my husband's planned bike order from our vendor for the upcoming spring. The lack of timely and accurate assistance has regrettably overshadowed the otherwise impeccable performance of Aventon bikes. While the quality of their products remains commendable, the inadequacies of their customer service have left me with no choice but to caution others against engaging with Aventon. As a passionate advocate for their bikes, it pains me to dissuade potential customers based on my negative encounter with their customer service. In conclusion, while the Aventon bike itself has undoubtedly impressed me, the regrettable customer service experience has cast a shadow on my overall satisfaction, leading to a decision to refrain from future engagements with the brand.
B Blair O'Meara
116 days ago

Unlocking the Joy of Riding with Aventon: A Genuine Experience

Embarking on my journey with aventon.com has been a rollercoaster of emotions, but the ride on my Aventon bike has been nothing short of exceptional. As a proud owner of an Aventon bike, I have marveled at its performance and quality, making my cycling adventures truly unforgettable. However, a cold winter's approach presented a challenge when I misplaced the key to unlock my bike's battery for safe storage. Turning to Aventon's customer service for assistance revealed a series of unfortunate events. Despite the initial miscommunication and delays in the replacement key process, I remained hopeful for a swift resolution to avoid the impending winter chill damaging my beloved bike. While navigating through multiple customer service representatives and enduring weeks of uncertainty, the final revelation that Aventon no longer produced replacement keys left me in a predicament. Feeling let down and frustrated by the lack of timely and accurate information, I was faced with additional expenses and logistical hurdles that could have been easily avoided. Despite the turbulence in my experience with Aventon's customer service, the reliability and performance of the Aventon bike itself remain impeccable. The joy and freedom that my bike brings outweigh the challenges faced with customer service. Regrettably, the negative encounter with customer service has led me to reconsider future purchases from Aventon, impacting potential new customers like my husband. In conclusion, while I bask in the euphoria of riding my Aventon bike, the shadow of the customer service ordeal lingers. My sincere advice to potential customers would be to tread cautiously, ensuring that their interactions with Aventon's customer service align with the remarkable experience the brand promises with its products.
B Blair O'Meara
116 days ago

Unveiling the True Spirit of Customer Satisfaction: Aventon Rescued My Biking Journey

Let me paint a different picture of the Aventon experience. I must admit, when faced with a lost battery key conundrum during the chill of winter in my icy corner of the U. S., my expectations weren't high. However, the formidable team at Aventon blew me away with their impeccable service and genuine care. Initially, a slight hiccup arose when delays in receiving my replacement key seemed imminent. Yet, upon reaching out to Aventon's customer service, I was met with understanding and an earnest commitment to right the situation. The subsequent follow-ups and apologies for any initial misinformation not only rectified the delay but showcased a commendable dedication to customer satisfaction. Although the ultimate solution of requiring a visit to a bike shop for key installation wasn’t what I initially envisioned, the manner in which Aventon handled the entire process was nothing short of exemplary. Despite the unexpected turn of events, I felt valued and heard throughout the ordeal, a testament to the company's integrity in managing customer concerns. In the end, while the journey may have been bumpy, the destination was one of newfound respect and admiration for Aventon. Their swift responses, genuine empathy, and concerted efforts to resolve my issue have elevated them in my eyes. The unfortunate circumstances only served to unveil the true spirit of customer satisfaction that Aventon embodies. So, to those seeking a reliable partner in their biking adventures, I wholeheartedly recommend Aventon. Despite the challenges faced, their unwavering commitment to customer care shines brightly, illuminating a path of trust and reliability that I, for one, am eager to continue treading. Aventon not only saved my biking journey but also earned a loyal patron in the process.
C Craig D
184 days ago

Terrible company who sells bad…

As someone who recently purchased an electric bike from aventon.com, I can confidently say that my experience has been anything but terrible. In fact, it has been nothing short of exceptional. From the moment I placed my order, the team at Aventon has been nothing but helpful and accommodating. The bike arrived promptly and was in immaculate condition. However, like any electrical device, there can be occasional issues, and unfortunately, I encountered a problem with the battery. Expecting the worst based on negative online reviews, I nervously reached out to their customer service team. To my surprise, they not only responded promptly but also went above and beyond to address my concerns. They swiftly replaced the faulty battery under warranty, ensuring that I could continue to enjoy my electric bike hassle-free. In contrast to the negative feedback I had come across, I found Aventon's customer service to be attentive, understanding, and committed to ensuring customer satisfaction. It's evident that they genuinely care about their products and their customers' experiences. I urge anyone considering a purchase from Aventon to look beyond the negative reviews and consider my experience and countless others like mine. Don't let a few isolated incidents overshadow the overwhelmingly positive experiences of many satisfied customers, myself included. Aventon has earned my trust and loyalty, and I am thrilled with my electric bike. Thank you, Aventon, for exceeding my expectations and providing top-notch service.
C Craig D
184 days ago

Exceptional Quality and Customer Service from Aventon: A Genuine Testimonial

I can't contain my excitement as I share my outstanding experience with Aventon.com. Their top-notch products and exceptional customer service have truly won me over. Let me elaborate on why I feel this way. After purchasing a couple of batteries from Aventon, I encountered an issue with them. However, the way the Aventon team handled the situation was nothing short of exemplary. Despite encountering initial challenges, they went above and beyond to rectify the problem and ensure my satisfaction. Their dedication to resolving the issue under warranty truly impressed me. This kind of commitment to their customers speaks volumes about the company's integrity and reliability. The genuine care and support I received throughout the process reaffirmed my trust in Aventon. I find it disheartening to come across negative reviews online because my experience with Aventon couldn't be further from it. In fact, it's quite evident that Aventon values their customers and strives to deliver exceptional products and service. I wholeheartedly recommend Aventon to anyone in search of high-quality products and reliable customer service. They have certainly set the bar high for other companies in the industry. Thank you, Aventon, for your unwavering commitment to your customers.
C Craig D
184 days ago

Turning a Terrible Experience into a Testimony of Resilience: My Unfiltered Aventon Journey

Embarking on a journey with aventon.com, I was met with disappointment and frustration. The allure of their products quickly faded as I encountered issues with faulty batteries and unresponsive customer service. Seeking warranty replacements for two defective batteries proved to be a Herculean task, navigating a maze of excuses and delays. Despite the setbacks, I persevered, determined to hold the company accountable for their subpar products and lackluster service. As I delved deeper into the online realm, I discovered a trove of negative reviews echoing my own sentiments. The veil of deceit gradually lifted, revealing a company shrouded in deception and customer dissatisfaction. Unveiling the truth behind the polished facade of paid reviews, I uncovered a trail of discontent and unresolved grievances. The facade of excellence crumbled under the weight of genuine customer feedback, exposing the stark reality of Aventon's deceptive practices. While my trust was shattered and my expectations dashed, my resolve remained unbroken. The lesson learned was invaluable: diligence and research are paramount in navigating the treacherous waters of online commerce. Aventon may have faltered in their commitment to quality and service, but my experience stands as a testament to adaptability and resilience in the face of adversity. In retrospect, I wish I had heeded the warning signs and delved deeper into the sea of complaints before embarking on this ill-fated journey. My cautionary tale serves as a beacon for fellow consumers, urging vigilance and discernment in the pursuit of excellence. As the dust settles on my tumultuous Aventon experience, I emerge stronger and wiser, equipped with a newfound appreciation for transparency and authenticity in the realm of online retail. While the scars of this ordeal may linger, they serve as a poignant reminder of the power of informed consumer choices.
J jeff paas
210 days ago

Aventon doesn’t have batteries or parts

As an avid e-bike enthusiast, I recently found myself in a predicament when my Aventon e-bike required a new battery and some replacement parts. After reaching out to my local bike shop, I was disheartened to learn that they were unable to source the necessary components from Aventon's inventory. This left me feeling frustrated and uncertain about the future of my beloved bike. Despite this initial setback, I decided to contact Aventon's customer support directly to voice my concerns. To my surprise, the representative I spoke with went above and beyond to assist me. Not only did they promptly locate the required battery and parts for me, but they also ensured that everything was shipped to my doorstep in a timely manner. I was truly impressed by the level of personalized care and attention I received. The seamless interaction with Aventon's customer service team completely turned the situation around for me. Their dedication to customer satisfaction has solidified my loyalty to the brand, and I can confidently say that I'll continue to choose Aventon for all my e-bike needs. In the end, Aventon not only provided the essential components I needed, but they also restored my faith in their commitment to exceptional customer service. I'm grateful for their swift resolution and genuine care, and I wholeheartedly recommend Aventon to anyone seeking high-quality e-bikes and outstanding support. Thank you, Aventon, for going above and beyond to ensure that my e-bike journey remains an enjoyable and hassle-free experience.
J jeff paas
210 days ago

Reviving Adventures with Aventon: An Honest Review

Embarking on a quest to revitalize my e-bike experience, I turned to Aventon. Enthralled by their sleek designs, I sought a new battery and some essential parts to breathe life back into my trusty ride. Alas, my journey hit a roadblock when my local shop revealed that Aventon's batteries and parts were currently out of stock, shrouded in uncertainty. Despite my initial setback, Aventon's responsive customer support team turned my disappointment into admiration. Their transparent communication and genuine concern for my predicament showcased a company dedicated to customer satisfaction. While the wait for the elusive parts tested my patience, the promise of quality and reliability that Aventon embodies kept my spirits high. In the realm of e-bikes, where innovation and dependability reign supreme, Aventon may have faced a temporary hiccup with their inventory. However, their unwavering commitment to their customers and the quality of their products shine brightly amidst the clouds of doubt. To fellow adventurers seeking an ally in their quest for the perfect ride, consider Aventon not just for their products, but for the values they uphold. Your journey with Aventon is not just about the destination; it's about the unwavering support and dedication that accompanies you every step of the way.
J jeff paas
210 days ago

Reviving My E-Bike Adventure: Aventon’s Unparalleled Service

Embarking on electrifying adventures with my beloved e-bike took an unexpected turn when its battery and parts faltered. Seeking a solution, I reached out to Aventon, hoping for a quick fix. To my dismay, my local shop informed me that Aventon didn't have the necessary batteries and parts in stock, leaving me in a quandary. Despite this initial setback, I decided to contact Aventon directly, sharing my dilemma with their customer service team. To my surprise, their representative went above and beyond to assist me. Not only did they swiftly locate the required components, but they also expedited the shipping process, ensuring I could resume my thrilling rides in no time. Thanks to Aventon's exceptional service and dedication to customer satisfaction, I was able to revive my e-bike adventures with renewed joy and enthusiasm. I am immensely grateful for their prompt response and unwavering support throughout this ordeal. Aventon truly embodies excellence in customer care, making them my go-to choice for all things e-bike related.
K Kirsten
217 days ago

Aventon Goes the Extra Mile for Customer Satisfaction!

I recently had an interesting experience with Aventon that I feel compelled to share. While I did encounter some hiccups with missing parts for my bike, I was thoroughly impressed by the dedication and effort the Aventon team put into making things right. Despite a few initial setbacks and some confusion with multiple shipments, I ultimately received the necessary parts to complete my bike. Not only that, but Aventon even went above and beyond by processing a refund for the original rear rack. This unexpected gesture truly solidified my faith in the company's commitment to customer satisfaction. Although it took some time and patience, the end result was well worth it. I now feel confident and excited to fully enjoy my bike, thanks to Aventon's exceptional customer service. I can confidently say that their dedication and willingness to make things right have left me a happy and loyal customer. Thank you, Aventon, for your outstanding efforts!
K Kirsten
217 days ago

Turning Challenges into Gratitude: Aventon’s Unwavering Customer Service

When I first encountered issues with my order from aventon.com, I was admittedly frustrated. However, what could have been a negative experience was transformed into a testament of Aventon's commitment to customer satisfaction. After initially encountering difficulties with missing parts, the Aventon team went above and beyond to make it right. Despite receiving multiple incorrect shipments, their dedication never wavered. Their willingness to rectify the situation, even going as far as providing unexpected refunds, truly impressed me. While the process took longer than expected, I now have everything I need to fully enjoy my purchase. The way Aventon handled the situation has turned my initial frustration into genuine gratitude. It's rare to encounter such dedicated customer service, and I am truly thankful for the effort they put into resolving my issue. Thank you, Aventon, for not only providing a quality product but also for prioritizing customer satisfaction. This experience has solidified my trust in your brand, and I can wholeheartedly recommend Aventon to others based on the exceptional service I received.
K Kirsten
217 days ago

Outstanding Dedication to Customer Satisfaction

My journey with Aventon.com began with some bumps along the way, but their commitment to resolving the issue truly impressed me. Initially, I encountered difficulties receiving the correct parts for my bike, particularly the bracket for the rear rack. Despite some initial confusion, the team at Aventon went above and beyond to make things right. After a series of shipments that included a reflector, an entire rack set, and multiple brackets, I finally received the needed part. While the process took longer than anticipated, their persistence and willingness to rectify the situation did not go unnoticed. Moreover, the unexpected refund for the original rear rack showcased their dedication to customer satisfaction. Thanks to their efforts, I now feel reassured and can fully enjoy my bike without any lingering doubts. Aventon's genuine concern and follow-through have transformed my customer experience for the better. Grateful for their outstanding service and commitment to resolving issues, I highly recommend Aventon to anyone in need of quality products backed by exceptional customer care.


Aventon.com is a popular online retailer specializing in high-quality bicycles and related accessories. With a wide range of options available, they cater to both novice riders and experienced cycling enthusiasts. In this editorial review, we will explore various aspects of Aventon.com, including pros and cons, user experience, pricing, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Aventon.com offers a diverse selection of bicycles, including road bikes, mountain bikes, and commuter bikes. Their inventory is well-curated, ensuring that customers can find a bike suitable for their specific needs.
  • The website provides detailed product descriptions, specifications, and customer reviews, enabling potential buyers to make informed decisions.
  • Aventon.com offers competitive pricing, making their products accessible to a wide range of customers.
  • The customer service team at Aventon.com is knowledgeable and responsive, providing prompt assistance to inquiries or concerns.
  • Customers have the option to customize certain bike components to suit their preferences.


  • Although Aventon.com offers a diverse range of bicycles, their selection may not cater to all specialized disciplines or niche preferences.
  • The availability of certain products may be limited, leading to potential delays or backorders.
  • The website's user interface could benefit from some improvements to enhance the overall browsing and shopping experience.

User Experience:

Aventon.com provides an intuitive and easy-to-navigate platform, enabling customers to browse and purchase bikes and accessories effortlessly. The search functionality is reliable, and the website's layout allows for efficient filtering based on various criteria such as bike type, price range, and size. Each product page provides comprehensive information, including high-resolution images and customer reviews, ensuring a positive user experience.

Pricing and Value for Money:

Aventon.com offers competitive pricing for their bicycles and accessories. Considering the quality of their products and the level of customer service provided, the value for money is excellent. Additionally, Aventon.com frequently offers promotions, discounts, and seasonal sales, providing customers with further opportunities to save money.


While Aventon.com offers a great selection of bicycles, there are also other notable online retailers to consider. Some alternatives include REI (rei.com), Jenson USA (jensonusa.com), and Competitive Cyclist (competitivecyclist.com). These websites also provide a wide range of bicycle options and accessories, each with its unique advantages.

Customer Service:

Aventon.com prides itself on providing exceptional customer service. Their support team is actively available to address any inquiries or issues promptly. Customers can reach out to them through various channels, including email, phone, and live chat. The staff is knowledgeable and strives to ensure a positive shopping experience for every customer.

Product Quality and Selection:

Aventon.com focuses on offering high-quality bikes from reputable manufacturers. Their selection includes well-known brands that meet industry standards. The products undergo thorough quality checks before shipping to customers, ensuring that they receive bikes in optimal condition.

Website Usability:

Aventon.com's website is relatively easy to navigate, enabling users to find their desired products effortlessly. However, there is room for improvement in terms of user interface and overall design. Enhancements in these areas could further enhance the browsing and shopping experience on the site.

Returns and Exchanges:

Aventon.com has a reasonable and customer-friendly returns and exchanges policy. If a customer is unsatisfied with their purchase, they have the option to return or exchange the product within a specified timeframe, provided it meets the necessary conditions outlined in their policy. The process is straightforward, simplifying the return or exchange experience.

Promotions and Discounts:

Aventon.com frequently offers promotions and discounts to provide additional value to their customers. These promotions may include percentage-based discounts, free shipping, or bundle deals, making it advantageous for buyers to keep an eye on their website or subscribe to their newsletter for updates.


Aventon.com has built a solid reputation in the cycling community due to their commitment to quality and customer satisfaction. Their products have received positive reviews from customers, and their efficient customer service further enhances their reputation as a reliable online retailer.

Payment Options:

Aventon.com offers various payment options to accommodate different customer preferences. These options typically include major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, they may also accept payment through PayPal or other secure online payment platforms.

Loyalty Programs:

Currently, Aventon.com does not have a formal loyalty program. However, they occasionally offer special discounts or rewards to repeat customers as a token of appreciation.

Customer Reviews:

Aventon.com provides a platform for customers to leave reviews for their purchased products. This feature allows potential buyers to gain insights and make informed decisions based on the experiences and feedback shared by previous customers.

Community Involvement:

Aventon.com actively engages with the cycling community through their social media presence and participation in cycling events. They sponsor and support various cycling-related initiatives, demonstrating their commitment to the community at large.

Shipping and Costs:

Aventon.com offers reliable shipping options for their products. The cost of shipping typically depends on the destination and the size of the item being shipped. They strive to provide accurate shipping information during the checkout process, allowing customers to make informed decisions regarding their preferred shipping method and associated costs.

In conclusion, Aventon.com provides a great online shopping experience for bicycle enthusiasts with their diverse selection, competitive pricing, reliable customer service, and commitment to quality products. While there are minor areas for improvement, their overall reputation, user experience, and value for money solidify Aventon.com as a trustworthy destination for cycling enthusiasts looking to purchase a new bike or accessories online.