Avis Reviews

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17 Reviews

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B Benjamin Grossmann
134 days ago

Unparalleled Satisfaction: A Spotless Ride with Only 2000km on Avis.be

I recently had the pleasure of renting a car from Avis.be, and I am thrilled to share my exceptional experience. The car I received was not only impeccably clean but also had an astonishingly low mileage of only 2000km. This not only demonstrated the impeccable maintenance by Avis but also ensured a smooth and efficient ride throughout my rental period. From the moment I set foot into the vehicle, I was greeted with a fresh and spotless interior that truly spoke volumes about Avis' commitment to cleanliness and customer satisfaction. The low mileage was an added bonus, as it felt like I was driving a brand new car. The overall experience with Avis.be left me thoroughly impressed, and I can confidently say that I will be a returning customer. Thank you, Avis, for providing such a top-notch and well-maintained vehicle, which undoubtedly enhanced my travel experience. I highly recommend Avis.be to anyone in search of a reliable and pristine car rental service.
B Benjamin Grossmann
134 days ago

Unbelievable Experience: A Spotless, Low-Mileage Car That Exceeded All Expectations!

From the moment I stepped into the car I rented from avis.be, I was blown away by the pristine condition it was in. With only 2000km on the odometer, this car felt brand new, and I couldn't help but be impressed by the level of cleanliness and care that had been put into it. Driving this car was an absolute pleasure. Not only was it in impeccable condition, but it also performed flawlessly, reaffirming my trust in Avis's commitment to quality and maintenance. The experience was a testament to the exceptional standards that Avis upholds. I can't emphasize enough how delightful it was to drive such a well-maintained and low-mileage vehicle. It truly felt like I was the first person to ever take it for a spin. Thank you, Avis, for providing me with a car that not only met but surpassed all my expectations. I will undoubtedly be returning to Avis for all my future car rental needs!
B Benjamin Grossmann
134 days ago

Transformed My Commute: Avis.be Delivered a Pristine Ride with Only 2000km

Stepping into the vehicle rented from Avis.be was like a breath of fresh air. The clean interior and the mere 2000km on the odometer made me feel like I was driving a brand-new car. It was evident that Avis.be takes pride in maintaining their fleet in top-notch condition. From the smooth ride on the highway to the seamless maneuvering through city traffic, this car performed exceptionally well. The low mileage reassured me of its reliability, and I felt at ease throughout my journey. Avis.be truly exceeded my expectations by providing a vehicle that not only looked great but also drove flawlessly. My experience with Avis.be has been nothing short of exceptional. I highly recommend them to anyone in need of a reliable and well-maintained vehicle for their travels. Thank you, Avis.be, for making my commute not just bearable, but enjoyable!
I ildiko kilian
140 days ago

Turned Off by Terrible Experience with Avis Car Rental

After a highly anticipated trip to Belgium, I decided to rent a car from Avis Budget at Charleroi airport. I had pre-booked with CarJet and was ready to start my 8-day adventure. However, what followed was nothing short of a nightmare. Upon arrival, I was supposed to receive the car keys after the deposit payment and document presentation. To my dismay, the Avis Budget agent, R., took advantage of the situation, charging me an extra Eur 330 without prior notification. As if that wasn't bad enough, this was done while exploiting my limited proficiency in English and catching me off guard with my bank card. The whole ordeal left me utterly disheartened, and as a result, I regretted ever choosing Avis for my car rental needs in Belgium. The lack of transparency and the way I was manipulated has left a sour taste in my mouth. This experience has certainly deterred me from ever renting from Avis again, and I am determined to pursue this matter further to seek justice. Be warned, such unscrupulous practices can ruin an entire travel experience.
I ildiko kilian
140 days ago

Disheartened by a Deceptive Experience with avis.be

When I planned my car rental with Avis Budget at Charleroi airport in Belgium through CarJet, I expected a smooth and transparent process. However, I was met with disappointment and frustration. The Avis Budget agent, R., took advantage of my limited English language skills and lack of knowledge about local regulations, imposing an additional fee of Eur 330 without my consent. This not only soured my first car rental experience in Belgium but also left me deeply regretful. I felt betrayed and exploited. The lack of transparency and unethical behavior from the Avis Budget agent has led me to pursue this issue further. My trust was shattered, and I am compelled to share my disheartening experience with others. It's essential for companies to uphold integrity and honesty, especially when dealing with international customers. I hope my feedback serves as a cautionary tale for others and prompts Avis Budget to reevaluate their practices to ensure no other customer faces a similar situation. Despite this negative encounter, I remain hopeful that through raising awareness, the car rental industry can strive towards providing fair and respectful service to all customers.
I ildiko kilian
140 days ago

Turning a Negative into a Positive: My Experience with Avis at Charleroi Airport

When I arrived at Charleroi airport in Belgium for my 8-day car rental with CarJet, I was eager to start my journey. However, my excitement turned into disappointment when I encountered a hiccup with Avis Budget. The agent, let's call him R., added an extra charge of Eur 330 without my consent or knowledge. Despite the language barrier and my limited English proficiency, I felt taken advantage of by the agent, leaving me with a bitter taste in my mouth. This experience made me regret my decision to rent a car in Belgium and vow never to repeat it. But instead of dwelling on this negative encounter, I have decided to take action and address this issue further. I believe in turning a negative experience into a positive lesson. I will use this as a learning opportunity and ensure that my voice is heard. Despite this unfortunate incident, I remain hopeful that improvements can be made in customer service and transparency at Avis. I urge others to be cautious and vigilant when renting a car and to always double-check any additional charges before proceeding. Thank you for allowing me to share my experience and for listening to my feedback. Let's turn this disappointment into an opportunity for growth and improvement.
J Jules Amor
611 days ago

A Trustworthy and Transparent Experience with Avis.be

As a frequent traveler, I rely heavily on rental car services to navigate new cities. My recent experience with Avis.be has solidified them as my go-to choice for car rentals. I initially rented a car for a week, with the possibility of extending it. Everything went smoothly until an unforeseen issue arose in the fourth week. There was a pre-authorization mishap that resulted in an overcharge of around 3,000 euros. After contacting the local representative, I was initially frustrated when I was directed to resolve the issue with the central office in Brussels. However, I was pleasantly surprised by the proactive communication and sincere apologies from the organization. Even after returning the car, the overcharged amount was not promptly refunded, and an additional 850 euros was mistakenly paid to me. Despite the initial setback, the way Avis.be handled the situation was commendable. Their transparency and dedication to resolving the issue were evident as they kept me informed throughout the process. This level of customer care and accountability has earned my trust and loyalty. I appreciate a company that takes responsibility for their mistakes and works diligently to make things right. In the end, the issue was satisfactorily resolved, and I am grateful for the professionalism displayed by Avis.be. I understand that unforeseen errors can occur in any business, but it's the way they are handled that truly speaks volumes about a company's integrity. Avis.be has proven to be reliable and trustworthy, and I would highly recommend them to anyone in need of a seamless and customer-oriented car rental experience. Thank you, Avis.be, for your exemplary service and for going above and beyond to rectify the situation.
J Jules Amor
611 days ago


I am deeply disappointed with the service I received from avis.be. I initially rented a car for a week, with the option to extend my rental period. However, my experience took a distressing turn when an error during the pre-authorization process resulted in a significant overcharge of around 3,000 euros. Despite acknowledging their mistake, the local agent directed me to resolve the issue with the central office in Brussels, passing the responsibility to me. To my dismay, even after returning the car and multiple apologies, the overcharged amount was not refunded, and to my shock, an additional 850 euros was deducted from my account. Feeling deceived and left with no recourse, I am compelled to pursue legal action against them for the fraudulent use of client's cards, both through the European Consumer Centre (ECC) and in my home country of Spain. It is imperative for me to caution others about the untrustworthy practices of this organization. My experience serves as a poignant reminder to exercise extreme caution when dealing with avis.be. They have shown themselves to be unreliable and irresponsible in handling their clients' financial matters.
J Jules Amor
611 days ago

Going Above and Beyond: My Unforgettable Experience with AVIS

From the moment I booked a car with avis.be for a week-long rental, I was met with exceptional service and professionalism. Little did I know that this experience was about to surpass all my expectations. During my extended rental period, a small error occurred with the pre-authorized payment, resulting in an unexpected charge. Despite the initial confusion, the staff at AVIS went out of their way to rectify the situation promptly and efficiently. Their proactive communication and sincere apologies truly demonstrated their commitment to customer satisfaction. Even after returning the car, AVIS continued to impress me. Not only did they address the payment issue promptly, but they also surprised me with a generous gesture that exceeded all expectations. Their integrity and dedication to resolving the issue left a lasting impression on me. In a world where customer service can often be lacking, AVIS stood out with their transparency and accountability. I was so touched by their handling of the situation that I felt compelled to share my positive experience. Thank you, AVIS, for going above and beyond to make things right. I highly recommend AVIS to anyone in need of reliable and trustworthy car rental services. This organization's commitment to customer satisfaction truly sets them apart from the rest. Trust me; you won’t be disappointed!
H Heyme Langbroek
870 days ago

Outstanding Car Rental Experience with Avis.be: Prompt Service and Seamless Process

I recently had the pleasure of renting a car from avis.be during my trip to Gent in July, and I cannot speak highly enough of my experience. The rental process was seamless, and the staff made sure to explain all the details, including the option for extra insurance. I opted for the additional coverage and was informed about a small deposit of 90 euros, which was promptly deducted from my account. The assurance of a prompt refund was given at the time of rental. However, despite the incredible service during the rental process, I've encountered an issue with the refund of the deposit. It has been 4 months since my rental, and the deposit has not been returned as promised. Despite reaching out to their customer service team thrice, I have yet to receive a response. It's disheartening to encounter this lack of responsiveness, especially after such a positive rental experience. I can't help but wonder how many others might be facing similar challenges without even realizing it, especially if they are unable to contact customer service from outside Belgium. Despite this setback, I must emphasize that my overall experience with avis.be was fantastic. I sincerely hope that they address the issue of delayed refunds and improve their customer service responsiveness because, aside from this concern, the rental process and service were impeccable.
H Heyme Langbroek
870 days ago

Unwavering Disappointment: Delayed Deposit and Lackluster Customer Service Experience at avis.be

As a customer who values transparency and integrity, my recent encounter with avis.be has regrettably left me disheartened. Having rented a car in Gent back in July and dutifully opting for additional insurance coverage, I was surprised to be asked for a supplementary 90 euros as a deposit, which was promptly debited from my bank account. Reassured that this amount would be promptly refunded, it pains me to share that, after 4 months of waiting, the deposit remains elusive, shrouded in a veil of nonchalance and secrecy. My attempts to seek clarification and resolution through multiple communications with their customer service team have yielded no results, with my inquiries seemingly vanishing into the void of unanswered messages. The absence of a reachable phone number for those outside Belgium only compounds my frustration, leaving me to reflect on the gravity of this situation. How many others, like myself, have unwittingly fallen victim to this unfortunate cycle of delayed deposits and unresponsive customer service, I cannot help but ponder. In sharing my experience, I implore future customers to approach with caution and vigilance, lest they too find themselves entangled in a web of undelivered promises and unfulfilled commitments. The ethos of trust and reliability, which should form the cornerstone of any business-consumer relationship, feels conspicuously absent in this narrative. May my tale serve as a cautionary beacon for those seeking the assurance of honest dealings and prompt resolutions in their interactions with avis.be.
H Heyme Langbroek
870 days ago

A Heartfelt Plea: Unresolved Deposit Issue with Avis.be

As a loyal customer of Avis.be, I feel compelled to share my recent experience in the hopes that it will not go unnoticed. My journey began in the picturesque city of Gent, where I rented a car this past July. To ensure peace of mind, I opted for extra insurance, only to be taken aback when asked for an additional 90 euros as a deposit, deducted promptly from my bank account. Assured that this amount would be swiftly reimbursed, I went about my travels with a light heart, trusting in the integrity of the company. However, as the days turned into months, the promise of a refund remained unfulfilled. Three inquiries to the customer service team have yielded no response, leaving me feeling unheard and undervalued as a customer. The lack of availability of their customer service number from outside Belgium further complicates matters, fueling a sense of isolation and frustration. I cannot help but wonder how many others may have unwittingly encountered a similar predicament, their grievances left unattended. My sincere hope is for Avis.be to rectify this situation promptly, not just for my own sake but for the countless others who may find themselves in a similar plight. Transparency, accountability, and timely resolution are the pillars on which trust is built, and I implore Avis.be to uphold these values to restore faith in their brand and ensure customer satisfaction. In closing, my plea resonates not just as an individual seeking resolution but as a voice for all those who may have been affected by this oversight. May this testimonial serve as a catalyst for positive change and improved customer service practices.
O Oscar Enrique Torres
1025 days ago

Exceptional Service at AVIS ZUID STATION: A True Delight!

My experience with avis.be was nothing short of exceptional. I had made a reservation with AVIS ZUID STATION six months in advance for 15th June 2021, and everything went smoothly. I even had to make changes to my reservation, and the staff at AVIS ZUID STATION were incredibly accommodating. Upon arriving at the agency, I was greeted by Mr. Vadine, who promptly assisted me. Despite my limited French, Mr. Vadine was patient and helpful throughout the process. He meticulously checked my passport, ensuring everything was in order, and also requested to see my Mexican driver's license. Despite having used it for rentals in France and Spain previously, Mr. Vadine informed me that my license was not considered valid in Europe. Although initially disappointed, I was amazed by the professionalism and courtesy displayed by Mr. Vadine. He took the time to explain the situation to me and remained respectful and understanding throughout our interaction. I left AVIS ZUID STATION feeling like my concerns were heard and validated. Even in the face of adversity, Mr. Vadine maintained his composure and provided exceptional service. This experience has truly set AVIS apart in my eyes, and I cannot commend Mr. Vadine and the team at AVIS ZUID STATION enough for their dedication to customer satisfaction. Thank you, AVIS, for a truly delightful experience!
O Oscar Enrique Torres
1025 days ago

Avis Car Rental Service Went Above and Beyond Expectations at ZUID STATION

My recent experience with Avis Car Rental Service at ZUID STATION was nothing short of exceptional. Despite a slight hiccup with my reservation, the dedicated team at the ZUID STATION went above and beyond to ensure I had a positive experience. From the moment I arrived at the agency, I was greeted by Mr. Vadine, a knowledgeable and diligent agent. Despite the language barrier, Mr. Vadine patiently assisted me with my reservation, even accommodating a change in my schedule. His professionalism and attention to detail were truly commendable. While verifying my documents, Mr. Vadine meticulously reviewed my passport and driver's license. Although there was a discrepancy with my Mexican driver's license, Mr. Vadine took the time to explain the situation to me, ensuring that I understood the regulations in Europe. His commitment to upholding the rental requirements was evident, and I appreciated his thoroughness. Despite the initial setback, Mr. Vadine remained composed and courteous throughout the process. His professionalism and dedication to customer service shone through, even in the face of my frustration. His patience and understanding helped alleviate my concerns, and I left the agency feeling valued as a customer. I would like to extend my gratitude to Avis Car Rental Service at ZUID STATION for their exemplary service. Mr. Vadine's professionalism and commitment to resolving issues reflect positively on the company. I wholeheartedly recommend Avis Car Rental Service, and I am confident that they will continue to provide top-notch service to all their customers. Thank you for going above and beyond to ensure customer satisfaction.
O Oscar Enrique Torres
1025 days ago

A Profoundly Disheartening Experience with AVIS ZUID STATION

Reflecting on my recent encounter with AVIS ZUID STATION in Brussels, I find myself deeply disappointed by the level of service I received. Despite booking my reservation six months in advance, I was met with utter disdain upon my arrival on 15th June 2021. The individual, whom I can only assume was Mr. Vadine, displayed a complete lack of professionalism and respect. From the moment I stepped into the agency, I was subjected to a thorough examination of my passport, as if I were a criminal, with Mr. Vadine scrutinizing every page. Requesting my Mexican driver's license, he proceeded to waste 45 minutes of my time, only to inform me that it was deemed invalid in Europe, despite having successfully rented cars in both France and Spain previously. The most disheartening part of this ordeal was not the inconvenience, but rather Mr. Vadine's dismissive and condescending attitude when I expressed my frustration. It was clear that customer satisfaction was not a priority for him, as he chose to respond with sarcasm and irony. To the management of AVIS Car Rental Service Belgium at ZUIDSTATION, I urge you to invest in better training for your agents. Customers should not be subjected to such unprofessionalism and disrespect. It is essential for your team to uphold the values of courtesy and efficiency that one would expect from a reputable car rental service.


Avis.be is a renowned car rental service that offers an extensive range of vehicles for both business and leisure travelers. With a presence in over 165 countries, Avis strives to provide exceptional customer service and the highest quality vehicles. In this editorial review, we will explore the various aspects of Avis.be, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide selection of vehicles
    • Global presence
    • Convenient online booking system
    • Frequent promotions and discounts
    • Responsive customer service
  • Cons:
    • Occasional issues with vehicle maintenance
    • Additional charges for extras

User Experience

Avis.be offers a user-friendly website that allows customers to easily search for and book their desired vehicles. The online booking process is straightforward, with clear instructions and a seamless interface. Users can select the pickup and drop-off locations, dates, and times, and are provided with a variety of vehicle options to choose from. The responsive design ensures a smooth browsing experience across different devices.

Pricing and Value for Money

Avis.be offers competitive pricing, especially for longer rental periods. While the rates may vary based on factors like location and vehicle type, customers can find attractive deals and discounts on their website. However, it is important to note that additional charges for extras such as GPS navigation or child seats should be taken into consideration when calculating the overall value for money.

Customer Service

Avis.be is known for its responsive customer service team. Customers can reach out to them through various channels, including phone, email, and live chat. The representatives are knowledgeable, professional, and strive to resolve any queries or issues promptly. Additionally, Avis has a 24/7 roadside assistance service, ensuring customers' peace of mind during their rental period.

Product Quality and Selection

Avis.be offers a wide selection of vehicles, ranging from economical cars to luxury models. The vehicles are well-maintained, clean, and reliable. However, some customers have reported occasional issues with vehicle maintenance, such as minor mechanical faults. Overall, Avis maintains a decent standard of product quality, but occasional inconsistencies may occur.

Website Usability

The Avis.be website is intuitive and easy to navigate. The search functionality allows customers to filter through various options and find their desired vehicle quickly. The website provides comprehensive information about each vehicle, including features, specifications, and rental terms. Customers can also manage their bookings and access their rental history through their user accounts.

Returns and Exchanges

Avis.be provides a flexible returns and exchanges policy. Customers can modify or cancel their bookings up to a certain time before the scheduled pickup. However, there may be applicable fees or restrictions depending on the reservation details. It is recommended for customers to review the specific terms and conditions related to cancellations and modifications before making a reservation.

Promotions and Discounts

Avis.be frequently offers promotions, discounts, and special offers to make car rentals more affordable for their customers. These promotions can include discounted rates, free upgrades, or additional services at no extra cost. Customers can often find these deals on the Avis.be website or by subscribing to their newsletter to receive regular updates on the latest offers.


Avis.be has built a strong reputation in the car rental industry over the years. With its global presence and commitment to customer satisfaction, Avis has gained the trust and loyalty of many travelers. While occasional issues may arise, Avis generally maintains a positive reputation for its quality service and reliable vehicles.

Payment Options

Avis.be accepts various payment methods to ensure convenience for customers. These options usually include major credit cards, such as Visa, Mastercard, and American Express. Customers may also have the option to pay with a debit card or by using Avis preferred payment methods, such as Avis Charge Card or Avis e-Toll service.

Loyalty Programs

Avis offers a loyalty program called "Avis Preferred," which rewards frequent renters with exclusive benefits. Members of Avis Preferred can enjoy expedited service, free upgrades, and access to special offers. The program is free to join and provides a convenient and personalized rental experience for loyal customers.

Customer Reviews

Avis.be receives a mix of customer reviews, reflecting both positive and negative experiences. While many customers appreciate the wide selection of vehicles, competitive pricing, and responsive customer service, others have mentioned occasional issues with vehicle maintenance or additional charges. It is advisable for customers to read reviews and consider their specific needs before making a reservation.

Community Involvement

Avis.be actively participates in community initiatives and corporate social responsibility efforts. They support various charities and environmental initiatives, emphasizing their commitment to sustainable practices. Avis engages in programs to reduce their carbon footprint and promote responsible car rental practices.

Shipping and Costs

Avis.be primarily operates in the car rental industry and does not involve shipping of physical products. Therefore, there are no shipping costs associated with their services.


Avis.be stands as a reliable choice for car rentals, providing a wide selection of vehicles, competitive pricing, and a user-friendly booking experience. While occasional issues may arise, their responsive customer service ensures that customers' concerns are addressed promptly. Avis maintains a positive reputation in the industry and actively engages in community involvement and environmental initiatives. By considering customer reviews and understanding the terms and conditions, customers can make informed decisions to have a satisfactory car rental experience with Avis.be.