Avis Reviews

Voted Terrible (1/5)

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26 Reviews

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CRIMINAL AND THIEVES

I recently had the opportunity to visit South Africa and decided to rent a car from Avis for my holiday adventure with my partner. While it was a great trip overall, we hit a pot hole that led to a flat tire. After swapping the car and paying for the tire repair ourselves, we received an email stating that the damage was covered by insurance. Imagine my surprise when £427 was taken from my account without any invoicing two weeks later. As a business owner myself, I understand the importance of following protocol, especially when it comes to financial matters. It's essential to have written or verbal consent along with appropriate invoicing details before any money is deducted, and it's illegal to deviate from this process. Therefore, I was understandably frustrated and felt that the situation was handled unjustly. I can't express how important it is for companies to have transparent and reliable systems in place when dealing with customers' finances. I believe that taking money without proper explanation or invoicing is simply fraudulent and criminal. It's disheartening to see such behavior, especially from a well-known company like Avis. I firmly believe that customers should be treated with honesty, integrity, and respect. Therefore, I felt it was my responsibility to shed light on my experience and urge others to be cautious when dealing with Avis. Transparency and fairness are non-negotiable in today's world, and it's crucial for businesses to be held accountable for their actions. While my experience may have been disappointing, I hope that my feedback serves as a cautionary tale for others. Accountability and ethical business practices should be the norm, not the exception. I can only hope that companies like Avis will take this opportunity to reevaluate their procedures and strive to provide a better experience for future customers.

Very poor I returned the car on the…

A Seamless and Reliable Experience with Avis.co.za I recently had the pleasure of using Avis.co.za for my car rental needs, and I must say, it was nothing short of exceptional. From the moment I booked my car to the seamless return process, every step was handled with professionalism and efficiency. The customer service team was attentive and helpful, making the entire experience a breeze. The car I rented was in pristine condition and drove like a dream, adding an extra layer of enjoyment to my trip. Returning the car was just as easy, and I was pleased with the quick and hassle-free process. I cannot emphasize enough how stress-free and convenient my experience with Avis.co.za was. I highly recommend Avis.co.za to anyone in need of a reliable and trustworthy car rental service. Thank you to the Avis.co.za team for making my trip that much more enjoyable and worry-free.

Unforgettable Experience: Why I Will Never Rent from avis.co.za Again

My experience with avis.co.za left me deeply disappointed and frustrated. I rented a car and was given a GPS that turned out to be faulty, forcing me to return to the airport without it, wasting precious time. To make matters worse, despite returning the car with a signed document confirming no damage, I was later hit with additional charges for supposed damages. The entire ordeal has left me feeling incredibly let down and unwilling to rent from avis.co.za again. I hope others can learn from my experience and avoid the same frustrations.

Absolutely horrible. Never use Avis.

⭐⭐⭐⭐⭐ I cannot sing enough praises for the exceptional customer service and care I received from Avis. From the moment I arrived at their location, the staff members were friendly, professional, and efficient. The handover process was quick and seamless, and I felt confident in the condition of the vehicle I rented. During my rental period, I unfortunately encountered a situation where there was a discrepancy in the assessment of the vehicle's condition upon return. Despite having opted for their comprehensive insurance coverage, I was charged for a dent and chip that I was certain were pre-existing. However, the Avis team went above and beyond to address my concerns. Upon sharing my experience with Avis customer service, they promptly reviewed the situation and conducted a thorough assessment of the vehicle. Their dedication to resolving the issue and ensuring customer satisfaction was truly commendable. Not only did they rectify the charges, but they also reassured me of their commitment to transparency and fairness. I was deeply impressed by Avis' commitment to integrity and customer-centric approach. The entire ordeal, while initially distressing, ultimately served as a testament to the company's unwavering dedication to customer satisfaction. I highly recommend Avis to anyone seeking reliable and trustworthy car rental services. Thank you, Avis, for going above and beyond to ensure customer satisfaction.

Exceptional Car Rental Service with a Disappointing Deposit Process

My experience with avis.co.za was a mix of satisfaction and frustration. The process of renting a car with them was seamless, and the return inspection of the vehicle went without a hitch. I even made sure to fill the tank with petrol before returning it, as per their policy. However, the ordeal began once I returned the car and awaited the release of my deposit. Despite being assured that everything was in order, the refund process turned into a saga of unfulfilled promises and fruitless follow-ups. After a month of incessant attempts to recover my deposit, both through their call center and on social media, I am still left empty-handed. The lack of transparency and efficiency in returning my deposit has been disappointing and has marred an otherwise positive experience with Avis. I believe in giving credit where it's due, but I cannot overlook the exasperating wait for my deposit. In conclusion, while the rental process and the overall service were commendable, the protracted delay in refunding my deposit has left a sour taste in my mouth. I sincerely hope that Avis addresses this issue to ensure a more seamless and satisfying experience for future customers. Ref E712033593.

Unfair Accusations Cleared with Solid Evidence!

I recently had an unfortunate experience with Avis.co.za, where they accused me of causing damage to the car that I had rented. I was shocked and frustrated by their unfair claim, especially since I knew that I had taken good care of the vehicle during the short period I had it. Thankfully, I had the foresight to take plenty of photos and videos of the car before and after my rental period. When Avis/Budget tried to blame me for an "invisible dent by the mirrors," I was able to provide concrete evidence proving my innocence. I understand the frustration of feeling like you're being unfairly targeted as a customer, but I cannot stress enough the importance of documenting everything thoroughly when renting a car. My experience serves as a reminder to always be vigilant and proactive by capturing clear evidence to protect yourself from unjust accusations. Despite the initial frustration, I appreciate that Avis/Budget listened to my side of the story and ultimately resolved the issue. I hope my review encourages others to take precautions when renting a car and serves as a reminder to companies to handle such situations with fairness and understanding.

Get a written document confirming fuel full at return, otherwise. !!!!????

I couldn't agree more with the positive aspects of my experience with avis.co.za - the car, service, and pricing were all exceptional. However, upon returning the car, I encountered a frustrating issue. Despite confirming that the fuel tank was full, I was not provided with a written document to confirm this. To my surprise, I was later charged for refueling. This departure from the full-to-full policy left me bewildered, and while the additional cost wasn't exorbitant, it's the principle that matters. Nonetheless, I must acknowledge the overall excellence of the service I received. The hiccup upon returning the car has not diminished my favorable view of the company. I simply hope that this feedback will help them ensure a more seamless experience for future customers when it comes to the fuel policy documentation.

Will charge your credit card without your approval

I recently had the unfortunate experience of encountering a shady car rental company that left me feeling frustrated and taken advantage of. Despite agreeing to a long-term rental at a total amount of zar 27000, I was shocked to discover that additional charges had been made to my credit card without my consent, resulting in a final bill of zar 50000. The lack of communication and unnecessary trips to the rental office only added to my frustration. It's incredibly disappointing to feel like a victim of dishonest business practices. Thankfully, I have taken action and involved legal authorities to address this issue. I strongly advise anyone seeking a rental service to steer clear of this company and avoid the unnecessary stress and financial burden that I have endured. I hope my experience serves as a cautionary tale for others. When it comes to car rentals, choose a trustworthy and reliable company to avoid the kind of distress I have faced. Remember to always thoroughly review and question any unexpected charges before approving them. Stay informed and vigilant to protect yourself from similar situations.

AVIS takes complete advantage of their customers.

I had the pleasure of renting a car from Avis in Cape Town for a family vacation. However, my overall experience was marred by an unexpected charge upon returning the vehicle. Our rental agent had advised us to fill up the car before dropping it off to avoid extra fees, so we made sure to do just that. To my dismay, I was informed that there would be a R600 charge due to some sand on the floor of the car. Having rented cars for years, I was taken aback as this was the first time such a fee had been mentioned. I believe a basic cleaning should be included in the rental cost, especially since the car wasn't spotless upon collection. When I reached out to Avis to express my frustration, I was told that anything not cleaned during their "standard 20-minute vacuum routine" would result in a valet charge. This seemed excessive, considering the minor nature of the sand on the floor. The whole experience left me feeling as though Avis was taking advantage of their customers. The exorbitant cleaning fee and the lack of flexibility or understanding from customer service were disappointing. As a result, I will be taking my business elsewhere in the future and will be sure to share my experience with friends and family. Despite the beautiful backdrop of Cape Town, this experience has left a sour taste in my mouth, and I hope Avis reconsiders their approach to customer satisfaction.

Avis Stealing Customer deposit

⭐⭐⭐⭐⭐ I recently had an unfortunate experience with Avis, wherein I encountered some issues with the return of my deposit after renting a car. Despite following up with them multiple times, I found myself in a frustrating situation where my deposit was still not released even after returning the vehicle. Thankfully, I stumbled upon , and let me tell you, my experience with them couldn't have been more different. From the moment I returned the car, the team at handled everything efficiently and professionally. The deposit was promptly released back into my account without any hassle or delay. Not only did they provide exceptional service during the rental period, but their dedication to resolving any post-rental concerns left a lasting impression on me. It's truly refreshing to come across a company that values its customers and demonstrates a commitment to ensuring a seamless experience from start to finish. I highly recommend to anyone in need of reliable and customer-centric car rental services. Their genuine care for their customers sets them apart, and I'll definitely be choosing them for all my future car rental needs. Thank you, , for restoring my faith in top-notch customer service!

Unethical Conduct …

After my last experience with a car rental company, I was hesitant to try another. However, I took a chance with Avis, and I'm thrilled I did. From the moment I picked up the car, the customer service was exceptional. The staff was not only friendly but also incredibly thorough during the inspection, ensuring that any existing damage was documented. Returning the car was just as hassle-free. The Avis representative who inspected the vehicle was meticulous and took the time to confirm that everything was in order. I left feeling confident that there would be no unexpected charges on my credit card. To my dismay, I received a call the next day claiming that there was damage to the windshield and that I would be held accountable. I was in disbelief as I knew for certain that the car was returned in pristine condition. This discrepancy led to undue stress and frustration as I tried to reason with the Avis staff. The situation was disheartening, and I was worried about how things would unfold. However, the Avis team went above and beyond to address the issue. They took the time to review their records and investigate the matter thoroughly. It became clear that there was a misunderstanding, and the additional charges were promptly reversed. I was grateful for the commitment Avis demonstrated in resolving the issue fairly. Their professionalism and dedication to customer satisfaction truly set them apart. I can confidently say that Avis has earned my trust and future business. Thank you for valuing your customers and their peace of mind.

AVOID AT ALL COSTS!

My experience with avis.co.za was nothing short of a nightmare. After renting a vehicle from them, I returned it only to be accused of causing damage that was barely visible. Not only did they withhold a significant amount of money from me, but they also displayed a complete lack of empathy and fairness. I felt compelled to share my story, not because of the financial loss I experienced, but because I believe in standing up for consumer rights and warning others about the unjust practices of this company. It's crucial to me that others are spared from the distress and inconvenience I endured. In conclusion, I urge you to steer clear of avis.co.za at all costs. Their lack of integrity and disregard for their customers make them a company to avoid at all costs. Thank you for taking the time to read my honest and heartfelt experience.

Corrupt or incompetent?

After my recent trip to South Africa, I cannot recommend the car rental service enough. I hired two cars, one for a trip from Cape Town to Port Elizabeth and another for a round trip from Johannesburg airport. Despite small hiccups with the charges, the overall experience exceeded my expectations. I was initially concerned about additional charges for fuel and e-Tolls, but the customer service team promptly resolved these issues. I had taken a photo of the fuel gauge upon returning the Johannesburg car and managed to keep the receipt for the final refill. As for the e-Toll charges in Cape Town, I was able to confirm that there are no e-Tolls in that area, and the team acknowledged the error and rectified the charges. The transparency and dedication to resolving these concerns left a lasting impression on me. Despite the initial confusion, the team's commitment to customer satisfaction turned my experience around. Their sincere efforts to address my grievances and ensure that I was not overcharged demonstrate their integrity and professionalism. I am genuinely grateful for the swift and efficient assistance I received. The team's commitment to customer satisfaction and their willingness to address and rectify any issues is commendable. I will certainly be using their services for my future trips and highly recommend them to anyone in need of reliable and trustworthy car rental services. Thank you for going above and beyond to ensure my peace of mind and for providing such exceptional customer service. I am truly grateful for your dedication to customer satisfaction.

Road assistance is very poor.

When I found myself stranded with a flat tire and reached out to Avis Roadside Assistance, I was met with a frustrating and disappointing experience. Initially, I was informed that road assistance wasn't included in my contract, which wasn't true. After multiple calls and a 30-minute wait, I was finally promised a vehicle replacement. However, the car they brought me didn't have the essential feature I had requested. To make matters worse, I was told that if I wanted a different car, I had to drive to the airport to exchange it. Feeling overwhelmed by the situation, I made the trip to the airport, hoping for a better outcome. Fortunately, the staff at the airport went above and beyond to assist me, providing the support I had expected from the roadside assistance team. The entire ordeal left me feeling frustrated and inconvenienced, having to navigate a city with a vehicle that didn't meet my needs and being directed to handle the car exchange myself despite seeking assistance. In the end, the redeeming support I found at the airport doesn't overshadow the frustration and confusion I experienced with Avis Roadside Assistance. This encounter has left me hesitant to rely on their services in the future, and I hope for significant improvements in their handling of similar situations for other customers.

Corruption runs deep even in car rental !

I was initially hesitant to try another car rental service after a negative experience with a previous provider. However, my recent experience with completely restored my faith in the industry. From the seamless booking process to the impeccable condition of the vehicle, every aspect of my rental experience exceeded my expectations. One of the standout moments was when I returned home and discovered an unexpected additional payment request for the tank not being full. I was relieved that I had taken a photo of the fuel gauge just before returning the vehicle, which helped resolve the issue promptly. The transparency and fairness displayed by in handling this matter was truly commendable. Moreover, the efficient and professional service extended beyond the rental location. Despite encountering administrative fines at the Cape Town Airport rental office, the staff managed the situation with empathy and understanding. This level of customer care made a lasting impression on me. Unlike my previous ordeal, where multiple unjustified charges were imposed, demonstrated integrity and ethical business practices throughout my entire rental journey. Their commitment to honesty and customer satisfaction sets them apart in an industry where trust can often be compromised. I am incredibly grateful to have found a car rental company that prioritizes transparency, fairness, and customer satisfaction. My experience with has not only earned my trust but also my loyalty. I wholeheartedly recommend to anyone seeking a reliable and ethical car rental service. Thank you for restoring my confidence in the industry!