Users Voice for Avis

84% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
16% users rated Excellent
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Avis Overall rating
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User Interface
Quality

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Review article published on: 17 Sep 2019

Last updated by on 06 Mar 2023

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Oct 2022 1 4.4 1 2.6 4 1.4
Nov 2022 5 2.7 1 4 3.3 1.1
Dec 2022 5 5 5 5 5 5
Jan 2023 1 4.6 1.5 2.6 2.7 1.3
Mar 2023 1 5 5 5 3 5
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avis.co.za

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Detailed Avis Review by

Introduction

Avis.co.za is a popular car rental company in South Africa that offers a wide range of vehicles for rent. Founded in 1946, the company has since established a strong brand reputation thanks to its excellent services, comprehensive vehicle selection, and easy booking procedures.

Pros and Cons

Pros:
  • Avis.co.za offers one of the largest selections of rental cars in South Africa, spanning from economy to luxury vehicles.
  • Booking a car on the website is simple and convenient, with clear pricing and no hidden fees.
  • The company has an extensive network of branches throughout the country for easy pickup and drop-off of rented vehicles.
  • Avis.co.za is renowned for its excellent customer service and commitment to customer satisfaction.
Cons:
  • Prices can be on the high side compared to some of the company's competitors.
  • Additional fees may apply for supplementary services such as GPS, child seats, or additional drivers.

User Experience

Avis.co.za provides a hassle-free user experience with its simple and user-friendly website. Customers can quickly choose their preferred vehicle, select their rental period, and make a reservation with just a few clicks. The website also provides detailed information on each vehicle, including features, specifications, and rental pricing.

Pricing and Value for Money

Avis.co.za offers competitive pricing for its rental vehicles, although rates can vary depending on the type of vehicle, pickup location, and rental period. The company's pricing is clear and transparent, with no hidden fees or charges. Customers can expect good value for money, especially for longer rental periods.

Alternatives

Some of the alternatives to Avis.co.za in South Africa include Budget, Europcar, Hertz, and Thrifty. Each of these companies offers its selection of vehicles and pricing structures, so customers should compare each option before making a final decision.

Customer Service

Avis.co.za is renowned for its exceptional customer service, with friendly and knowledgeable agents available to assist customers with any questions or concerns. The company also offers 24-hour roadside assistance, ensuring that customers are always taken care of in case of any emergencies.

Product Quality and Selection

Avis.co.za offers a comprehensive selection of rental vehicles, ranging from economy to luxury models. The company's fleet is well-maintained, ensuring that customers receive high-quality vehicles for rent.

Website Usability

The Avis.co.za website is straightforward and easy to navigate, providing customers with all the necessary information needed to make a rental reservation. The site is clean, visually appealing, and loads quickly, providing a great user experience.

Returns and Exchanges

Avis.co.za allows customers to modify, cancel or make changes to their reservation up to 48 hours before the rental period start time. The company also allows customers to return their rented vehicles early, although fees may apply.

Promotions and Discounts

Avis.co.za offers various promotions and discounts throughout the year, providing customers with cost-saving opportunities. Customers can check for these promotions on the company's website or by subscribing to the company's newsletter.

Reputation

Avis.co.za has an excellent reputation in South Africa, cemented by its long history in the country's car rental industry. The company is known for its good customer service, high-quality vehicles and easy booking procedures.

Payment Options

Avis.co.za accepts various payment methods, including credit cards, debit cards, and Avis charge cards. The company also offers corporate accounts for businesses looking to rent vehicles regularly.

Loyalty Programs

Avis.co.za offers an Avis Preferred loyalty program, providing members with various benefits, including faster checkout, personal profile management, and exclusive offers.

Customer Reviews

Avis.co.za has generally positive customer reviews online, with customers praising the company's excellent customer service, extensive range of rental vehicles, and convenient booking procedures.

Community Involvement

Avis.co.za is committed to giving back to the community, with various initiatives and programs in place to support local communities in South Africa.

Shipping and Costs

Avis.co.za does not provide shipping services, as customers are required to pick up and drop off their rented vehicles at one of the company's many branches across the country. Overall, Avis.co.za is an excellent option for anyone looking to rent a vehicle in South Africa, offering high-quality vehicles, competitive pricing, convenient booking procedures, and excellent customer service.

Avis Recent User Reviews

User Rating

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Reviewer Name: Andreas Viestad

Review Submission Date: 2022-12-23

Review Title: Stay away
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Review Description: We have stayed in South Africa the last year for a writing/research project, and rented cars from AVIS. The rentals have always had a surprising twist: One car was stopped by the police, turned out not to be registered. Another car had parts that fell out; they had been fixed with plastic strips and duck tape. Customer service hardly ever answers, at one point we waited nine days - and had to change to a competitor.

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Reviewer Name: Matt

Review Submission Date: 2022-11-15

Review Title: Zero customer orientation
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Review Description: Have to go to branch to add an additional driver - disappointing, inconvenient and antiquated. Need to up their game big time in terms of customer orientation

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Reviewer Name: Lizwi Hadebe

Review Submission Date: 2022-09-28

Review Title: I WOULD GIVE AVIS A -5 STARS IF I…
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Review Description: I WOULD GIVE AVIS A -5 STARS IF I COULD. In my experience, this is the worst rental company. I rented a car with them for a month (OR Tambo), and someone couldn't do their job right, so I got billed for more kilometres KMs than I was supposed to. It's been two months, and I've been trying to contact customer service. They constantly tell me that they'll refund me the R1500, but they never do. DO NOT GET A CAR WITH THEM. THEY'RE TERRIBLE.

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Reviewer Name: Jacqui Smith

Review Submission Date: 2022-08-31

Review Title: Will never use AVIS ever again
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Review Description: We thought Avis was a good car rental company but unfortunately it is the worst I have ever had. We rented a car in cape Town. First car we had to take back as there was something wrong. I took full insurance with no excess. Apparently there was a supposed chip on the windscreen. Now we get a invoice for R500 for admin fees. Please beware. I will never use AVIS car rental again.

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Reviewer Name: Andreas Reinold-Schmidbauer

Review Submission Date: 2022-04-25

Review Title: Everything worked fine
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Review Description: Everything worked fine! Very friendly and helpful in Cape Town and in Port Elisabeth and when I wanted to extend the rental for one day per phone it was no problem at all!I would rent there again.

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Reviewer Name: Chanelle Moses

Review Submission Date: 2022-01-14

Review Title: Pure Luxury Experience
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Review Description: I recently booked a vehicle with Avis Luxury cars Cape Town Branch for my birthday weekend. The experience was 100% from the beginning to the end. The vehicle I rented was 100% in all aspects. I dealt with Shaheed, Lesley, Dalinda and Raza, they were professional, friendly, and hands on and well informed especially Shaheed. The vehicle model was a VW Golf 8 GTI. Their vehicles are new, well taken care of, looks and feel like pure luxury. I would recommend to friends and family to use Avis Luxury cars for any occasion.

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Reviewer Name: Chanelle Moses

Review Submission Date: 2022-01-14

Review Title: Pure Luxury Experience
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Review Description: I recently booked a vehicle with Avis Luxury cars Cape Town Branch for my birthday weekend. The experience was 100% from the beginning to the end. The vehicle I rented was 100% in all aspects. I dealt with Shaheed, Lesley, Dalinda and Raza, they were professional, friendly, and hands on and well informed especially Shaheed. The vehicle model was a VW Golf 8 GTI. Their vehicles are new, well taken care of, looks and feel like pure luxury. I would recommend to friends and family to use Avis Luxury cars for any occasion.

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Reviewer Name: Anna Cornelsen

Review Submission Date: 2022-01-12

Review Title: Billed for taxes and one way fee that was supposed to be included
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Review Description: Rented a car and according the voucher taxes and one way fee was included in the price. But afterwards I still got billed for taxes and one way fee at a cost of over 3000 ZAR. Two months later and a lot of mails later I still have not gotten my money back.

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Reviewer Name: Anna Cornelsen

Review Submission Date: 2022-01-12

Review Title: Billed for taxes and one way fee that was supposed to be included
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Review Description: Rented a car and according the voucher taxes and one way fee was included in the price. But afterwards I still got billed for taxes and one way fee at a cost of over 3000 ZAR. Two months later and a lot of mails later I still have not gotten my money back.

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Reviewer Name: theresa griffiths

Review Submission Date: 2021-07-12

Review Title: The website offers reasonable prices
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Review Description: The website offers reasonable prices. Once you arrive at the office, prices are almost doubled. On receiving your receipt they are doubled. Unfortunately, I gave them my credit card. I wish I had read the reviews before hiring Huge mistake. In future I will use Europcar