Users Voice for Avis

94% users rated Terrible
0% users rated Poor
0% users rated Average
1% users rated Very Good
5% users rated Excellent
Pie Chart Review Representation for Avis
Avis Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Mar 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1.5 4 1 4.2 4.7 5
Nov 2022 5 4.2 5 3.9 4.5 1
Dec 2022 5 5 5 5 5 5
Jan 2023 1.2 5 2 3.1 4.1 4.9
Mar 2023 1.3 4.1 1 5 5 3
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Detailed Avis Review by

Introduction:

Avis.com is a car rental company that provides quality services to customers worldwide. With tons of rental locations across several territories, the company has been able to build a reputation as a reliable and trustworthy car rental service provider.

Pros and Cons:

Pros:
  • Avis provides a variety of car models and sizes to choose from, ensuring customers can find the ideal car to fit their needs.
  • The company has an efficient and user-friendly website that allows customers to make reservations and manage bookings with ease.
  • The Avis mobile app provides a seamless user experience and offers customers exclusive deals and promo codes.
  • The company offers pickup and drop-off services at several locations worldwide.
Cons:
  • Compared to some other car rental services, Avis's pricing could be considered slightly expensive.
  • The company's rental policies can be a bit stringent, and customers could be charged extra fees for minor damages to rented vehicles.

User Experience:

Avis has an excellent user experience, with an easy-to-use website and mobile app. Customers can make reservations and manage bookings with ease using these platforms. Navigation through the website is uncomplicated, and the interface is visually appealing, making it easy for customers to browse available car models and make reservations.

Pricing and Value for Money:

Avis's pricing can be considered higher than other car rental services. However, the company offers several promo codes and discounts, making the prices more affordable. The company's rental policies should also be taken into consideration when comparing prices with other car rental services.

Alternatives:

There are several car rental services that customers can choose from if Avis does not suit their preferences. Other alternatives include Hertz, Enterprise, Sixt, and Alamo.

Customer Service:

Avis has a friendly customer service team that is available 24/7 to attend to customers' needs. The company also provides a variety of contact channels, including phone, email, and chat services.

Product Quality and Selection:

Avis provides a wide selection of car models and sizes suitable for various customers' preferences. The company ensures its vehicles are well-maintained and in excellent condition to guarantee customers' safety and comfort.

Website Usability:

Avis.com is a user-friendly website that is easy to navigate. Customers can make reservations, manage bookings, and browse through car models with ease. The website also provides additional features such as rental policies and rental locations, making it the go-to platform for car rental services.

Returns and Exchanges:

Avis has specific rental policies that guide customers' rental agreements. The company charges extra fees for minor damages to rented vehicles, and customers should always familiarize themselves with the rental policies before signing rental agreements.

Promotions and Discounts:

Avis offers several exclusive promo codes and discounts on its website and mobile app. Customers should take advantage of these offers to save costs and enjoy quality services.

Reputation:

Avis has built a reputation as a reliable and trustworthy car rental service provider. The company's commitment to excellent customer service and quality rental vehicles has earned it several positive reviews.

Payment Options:

Avis supports several payment options, including credit cards, debit cards, and online payments. Customers should always confirm the company's payment options before making any transactions.

Loyalty Programs:

Avis offers several loyalty programs, including the Avis Preferred program, which provides exclusive benefits and discounts for frequent customers.

Customer Reviews:

Avis has several positive customer reviews, with customers commending the company's quality rental vehicles and excellent customer service. However, some customers have also complained about the high cost of rentals and the company's stringent rental policies.

Community Involvement:

Avis is committed to community involvement and social responsibility. The company has partnered with several organizations to support road safety education and environmental conservation efforts.

Shipping and Costs:

Avis does not offer shipping services as it is a car rental service provider. The company's rental prices include rental fees and additional charges such as insurance, gas, and extra fees for minor damages to rented vehicles.

Conclusion:

Avis.com is an excellent option for customers seeking quality car rental services. The company provides a wide selection of car models and sizes suitable for various preferences. The company's user-friendly website and mobile app provide a seamless user experience, and its commitment to excellent customer service has earned it several positive reviews. However, customers should be conscious of the company's rental policies and prices before committing to rental agreements.

Avis Recent User Reviews

User Rating

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Reviewer Name: Jon

Review Submission Date: 2023-01-13

Review Title: Reserved 3 days in advance @ Miami…
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Review Description: Reserved 3 days in advance @ Miami cruise port location downtown. Shuttle was good. Arrived @ 10am. Did their reserve online pay & show I’d & go. 1:40 min wait. No cars. Reserved a std size got a huyanda midget car. Then charged me an additional $25 to drop it @ Avis in Pompano as they booked it at the desk to drop in downtown location. Office was dirty. Many mad customers waiting. Totally in acceptable. Shame on Avis. JM

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Reviewer Name: customer

Review Submission Date: 2023-01-12

Review Title: Total Scam - Munich Airport
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Review Description: Returned rental car to Munich Airport with full tank of fuel. Was subsequently charged a few days later £95 for re-fuelling and £140 service charge.

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Reviewer Name: ZONNI

Review Submission Date: 2023-01-11

Review Title: Excellent Service from SYED at the 3131…
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Review Description: Excellent Service from SYED at the 3131 Danforth Ave Location. Picked out an excellent vehicle for a great price.

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Reviewer Name: Tony S.

Review Submission Date: 2023-01-10

Review Title: Fremantle Western Australia
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Review Description: Fremantle Western Australia, was given a car with bald tyres then after taking it back given a replacement smaller car. After returning it I was charged a fee of $90 and then another fee of $300 dollars a week later even though I took the car back clean with a full tank of fuel. No emails or calls stating the reason of the extra charges. Worse customer service ever on the phone as they can't seem to even find a record of me renting the vehicle. Never again.

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Reviewer Name: Diana Sehnoutkova

Review Submission Date: 2023-01-09

Review Title: absolutely not recommend
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Review Description: absolutely not recommend, worst experience ever!They took money from the card and did not send any invoice when requested. They pretended they didn't know anything. Please no one rent a car from them unless you want to lose money.=( =(

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Reviewer Name: Joy

Review Submission Date: 2023-01-09

Review Title: Overcharged
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Review Description: We were quoted one amount and then overcharged by several hundred dollars. They then made up some clearly fake excuses for the extra charges, which they then admitted were fake. They still haven't been able to give us any reason why they've done this. Terrible - do not use.

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Reviewer Name: Sergei

Review Submission Date: 2023-01-07

Review Title: Avis
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Review Description: Avis, Tel Aviv airport. Dirty car, car covers with cracks, dents and scratches. Tire pressure is low. For request to replace this car, Avis asked to walk back to the office, stay again in the line with no guarantee to get good car. On the question why avis does not check the cars prior to rental answer was - my bad lack today

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Reviewer Name: Angus Wai

Review Submission Date: 2023-01-06

Review Title: Unprofessional Reservation Staff
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Review Description: The reservation staff I spoke to is very uninformative, impatient and truly speaking impolite. As a customer, I feel like dealing with a loan shark whom I owe money.

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Reviewer Name: Johannes Baader

Review Submission Date: 2023-01-05

Review Title: Avis Rental Ripoff
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Review Description: Avis Rental Confirmation: 375838341I should have paid 832 Euros. I was charged 1200 Euros. I asked Billiger Mietwagen, my booking agent in Germany. Apparently I have chosen a bigger car and a better insurance. Which I never did. Such a rip off

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Reviewer Name: John Sparrow

Review Submission Date: 2023-01-05

Review Title: AVOID AVOID AVOID
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Review Description: You couldn’t pay me to rent a car with Avis again. We had to wait 2hrs at the check in desk and weren’t informed at any point what the hold up was for! After an 11hr flight, poor customer service is not what you want. At the end of the rental, we were told that the toll pass ($13 a day) was optional which contradicted what we were told at the check in. We went through four tolls at $3.50 each so our total toll expense for the trip should have been $14 and not $130!!! Overall such a poor experience.

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