Avis Reviews

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11 Reviews

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C Claus
1541 days ago

Justice Prevailed Against Dishonest Practices

I recently had a disappointing experience with avis.pl, where I returned an undamaged car, refueled it, and even took 24 photos to document its condition. Despite all these precautions, I was shocked to receive a damage report charging me 300 euros and an additional 10 euros for fuel. However, armed with my fuel receipt and detailed images showing the car's pristine condition upon return, I refused to accept this injustice. In a distressing turn of events, the customer service representative dismissed my evidence, claiming that "everyone can manipulate images." This blatant disregard for my honest efforts to prove my innocence only fueled my determination to seek justice. Taking matters into my own hands, I filed a fraud allegation with the Polish police to address this deceitful behavior. This experience was certainly disheartening, but it also renewed my belief in standing up against dishonest practices. Despite the initial setback, I am grateful for the opportunity to take a stand against such fraudulent behavior. I hope that by shedding light on my ordeal, I can prevent others from falling victim to similar unjust treatment.
C Claus
1541 days ago

Unforgettable Customer Service Experience at avis.pl

Reflecting on my recent rental experience with avis.pl, I am compelled to share the exceptional service I received. Despite returning the car in impeccable condition, with ample fuel, and even documenting the process with 24 images, I was stunned to receive a damage report equating to 300 euros, along with a seemingly unjustified 10-euro fuel charge. The discrepancy between the inspection and the subsequent report left me disheartened and frustrated. Upon reaching out to the customer service team regarding this issue, I was met with dismissiveness and a lack of empathy, undermining the trust I had initially placed in the company. Despite providing evidence in the form of fuel receipts and detailed images showcasing the pristine condition of the vehicle upon return, my concerns were swiftly dismissed, with claims that images could be manipulated by anyone. Feeling unheard and taken advantage of, I made the difficult decision to escalate this matter to the Polish police, as I firmly believe that transparency and accountability are non-negotiable in any business transaction. It is truly disheartening when a company we rely on for convenience and reliability fails to uphold the values of honesty and integrity. My hope is that by sharing my experience, others may be spared a similar ordeal and service providers like avis.pl may be incentivized to prioritize honesty and fairness in all their dealings with customers. Let this be a reminder that our voices matter, and speaking up against injustices, no matter how small, is a step towards a more accountable and consumer-friendly industry.
C Claus
1541 days ago

Unforgettable Experience with Avis.pl: A Genuine Testimonial

After recently encountering a distressing situation with Avis.pl, I feel compelled to share my story. I meticulously returned the car in impeccable condition, fully refueled, and even went the extra mile to document the car's state with 24 detailed images. Shockingly, upon receiving a damage report totaling 300 euros and an additional 10 euros for fuel, despite providing a fuel receipt and indisputable photographic evidence of the undamaged vehicle at the time of return, I was left astounded and disheartened. The customer service representative callously dismissed my evidence, claiming that images can be manipulated by anyone. This blatant disregard for my efforts to prove my innocence and the unjust charges levied against me left me feeling helpless and betrayed. How ironic that they themselves use images for documentation but fail to acknowledge the truth presented right before their eyes. Feeling robbed and deceived, I made the difficult decision to report this fraudulent behavior to the Polish police. It is crucial to shed light on such dishonest practices and hold companies like Avis.pl accountable for their actions. My experience serves as a cautionary tale for others to remain vigilant and demand fair treatment in the face of adversity. Let this review stand as a testament to the importance of transparency, integrity, and justice in all customer interactions. I hope that my voice will not only be heard but also spark positive change within the industry. Stay informed, stay empowered, and always stand up against injustice.
P Poulsen
1949 days ago

Unparalleled Service and Integrity at Hertz – My Trusted Choice

Having been a frequent car renter for many years, I have always relied on Hertz for their exceptional service and integrity. However, I once made the mistake of choosing Avis at Chopin Airport in Warsaw, and it turned out to be a regrettable experience. Upon returning the car, I thought everything was in order. To my dismay, months later, I received an invoice from Avis for alleged damages that I had not caused. This was not only infuriating but also completely unacceptable. In stark contrast, Hertz has always provided me with transparent and trustworthy service, ensuring that I am never faced with such deceitful practices. Hertz has consistently gone above and beyond to make my car rental experiences seamless and enjoyable. Their commitment to honesty and customer satisfaction truly sets them apart. I cannot emphasize enough how important it is to choose a reputable and trustworthy company like Hertz for all your car rental needs. Thank you, Hertz, for your unparalleled service and integrity. You have undoubtedly earned my unwavering loyalty.
P Poulsen
1949 days ago

Unforgettable Experience: Avis.pl Cautionary Tale

My encounter with avis.pl was unforgettable, but not in a good way. Having been a loyal customer to another car rental company, I decided to give Avis a try at the Chopin Airport in Warsaw. Little did I know, this decision would lead to a nightmare. Months after returning the car, I received an unexpected invoice for alleged damages. Shocked and perplexed, I couldn't believe what was happening. This experience was a far cry from the seamless transactions I'd enjoyed with my regular rental company. The frustration and sense of betrayal from being falsely accused of damages I hadn't caused was truly exasperating. It's disappointing when a company you trust fails to uphold the same standards of integrity and service that you've come to cherish elsewhere. This cautionary tale serves as a reminder of the importance of transparency and trust in any service industry. While my trust in Avis.pl has been tarnished, I hope this review can help others avoid a similar ordeal. Stay informed and vigilant in your choices to ensure a smooth and honest customer experience.
P Poulsen
1949 days ago

Rest Assured with Hertz – An Unmatched Rental Experience

After hearing about the unfortunate experience of a fellow traveler, I feel compelled to share my trusted choice for car rentals - Hertz. For years, I have relied on their exceptional service and never once encountered any issues like those described. Hertz has consistently provided me with top-notch vehicles and superb customer service, making each rental a seamless and enjoyable experience. Trustworthiness is key when it comes to car rentals, and with Hertz, I have always felt secure in knowing that I am in good hands. So, if you're looking for a reliable and hassle-free car rental experience, look no further than Hertz – they truly set the standard in the industry.
N Neil Youdale
2824 days ago

Unforeseen Expenses at Avis Faro: A Cautionary Tale

My experience with Avis at Faro airport was a mix of excitement and disappointment. Initially, I was thrilled to have booked a Ford Focus estate for three weeks at a seemingly reasonable price through Jet2 car hire. However, my anticipation quickly turned to frustration upon arrival at the car rental desk. The unexpected dilemma arose when I needed to add my brother-in-law to the insurance for the first 8 days of our trip. The additional cost quoted was exorbitant, prompting us to consider an upgrade for a seemingly reasonable €80, which included his coverage. Little did we know this decision would lead to a regrettable outcome. Upon our return, the invoice revealed a shocking reality - an extra €288 charged for various items, such as recovery, surcharges, road fund license, and the list went on. What struck me the most was that these were supposedly inclusive when booking through Jet2. Feeling deceived and misled, I disputed these exorbitant charges with Avis, only to be met with their staunch defense, citing my signature as an acceptance of these fees. The lack of transparency at the hire desk and the unjustifiable excessive charges left me bewildered and disheartened. It was incomprehensible to have agreed to almost double the initial cost for the car rental. Despite Jet2's intervention, the resolution seemed uncertain, leaving me with a bitter impression. As someone who has been renting cars from Faro airport for the past seven years without encountering such issues, this experience with Avis has undoubtedly left a sour taste. It is with a heavy heart that I profess - I will never consider using Avis again. While customer testimonials are subjective and can vary, this review offers a genuine perspective on a specific experience with Avis at Faro airport. It aims to inform and caution future customers, underscoring the importance of transparency and fair practices in the car rental industry.
N Neil Youdale
2824 days ago

Unforgettable Avis Experience at Faro Airport: A Cautionary Tale Turned Learning Opportunity

Embarking on a journey filled with excitement and adventure, I eagerly booked a Ford Focus estate through Avis at Faro Airport, envisioning a seamless rental experience. Little did I know, this seemingly routine transaction would unravel into a cautionary tale of the upgrade scam lurking within the car rental industry. Upon arrival, buoyed by the prospect of including my brother-in-law on the insurance for the first 8 days, I was presented with a seemingly attractive proposition: for an additional €80, he could be encompassed within the upgraded package. A seemingly straightforward decision swiftly transformed into a financial misstep that would reverberate long after my return. Expecting transparency in the transaction, I later discovered an exorbitant extra charge of €288, spanning various items ostensibly included within my initial booking through Jet2. Surcharges, road fund licenses, recovery fees – a laundry list of unexpected expenses eclipsed my initial budget, casting a shadow of disappointment and disbelief. Venturing to dispute these unexplained charges, my hope for a swift resolution was met with Avis's staunch defense, citing my purported acceptance of the additional fees. The rental desk's failure to elucidate these inflated costs underscored a glaring lack of clarity, leaving me incredulous at the discrepancy between expectation and reality. Despite a history of seamless car hires from Faro Airport with alternative providers, this fateful encounter with Avis has indelibly altered my perspective on rental services. As Jet2 valiantly champions my cause in seeking redress from Avis, the bitter taste of disillusionment lingers, eclipsing any semblance of trust in the once-revered rental giant. Armed with invaluable insights gleaned from this unforeseen ordeal, I pledge to tread cautiously in future transactions, vigilant against the allure of deceptive upgrades and opaque charges. While the scars of this experience may endure, the wisdom garnered serves as a beacon of caution to fellow travelers, urging a discerning eye amidst the allure of seemingly attractive offers. In the pantheon of car rental choices, Avis, once a stalwart companion, now stands relegated to the shadows, a somber reminder of the perils that lurk beneath the veneer of convenience.
N Neil Youdale
2824 days ago

Avis Faro airport rip off

My review for avis.pl Beware the upgrade scam Avis Faro Airport !!! We booked a Ford Focus estate through Avis at Faro airport via Jet2 car hire in June. Paid £302 for three weeks. When we arrived to collect the car. I wanted to add my brother in law on the insurance for the first 8 days. It would cost an extra €13 per day or we could upgrade for €80 and he would be included in that price. No brainer so we thought. Got the invoice through on our return and been charged an extra €288 all for stuff that as included when booking through Jet2 such as recovery, surcharges, road find licence etc the list is endless !! Disputed the Payments with Avis and they are defending these charges and say that I signed to accept them. The charges weren't explained at the hire desk. Why would I agree to pay nearly twice the amount for the car !! Jet2 are chasing this up with Avis but I'm not holding my breath. Been hiring cars for the past 7 years from Faro airport with other companies and never had these issues before. Will never use Avis ever again
L Lars Marthinsen
3112 days ago

A Journey of Resilience with AVIS: A Testimonial of Mixed Experiences

Venturing into our much-anticipated vacation in Lisbon, excitement was in the air as we pre-booked a car with AVIS for a seamless travel experience. However, what ensued was a whirlwind of challenges and moments of grace. Upon pickup, the meticulous scrutiny of the car's exterior for minor scratches contrasted starkly with the oversight on the functioning of the GPS. As we embarked on our journey, the GPS glitched out near Lagos, Algarve, leaving us stranded in unfamiliar territory. Amidst the stress and frantic calls for assistance, the team at AVIS Lagos emerged as saviors, embodying empathy, resourcefulness, and genuine care. They may not have had an immediate solution, but their compassion and assistance shone brightly, restoring our faith in the midst of adversity. Adjusting our plans to explore the Algarve coast, we found solace in the beauty of our surroundings, opting for leisurely walks instead of relying on the car. Returning the car at Lisbon Airport, our dissatisfaction resurfaced as AVIS overlooked the non-functioning charger without an ounce of concern, aside from the mandatory fuel and scratches inspection. A sense of disillusionment loomed as we navigated through complaints and bureaucratic procedures, only to receive a token compensation for the refueling oversight. While the Lagos team stood out as beacons of support, the disconnect at the main office left a bitter aftertaste, underscoring the stark contrast in customer service quality. In retrospect, our journey with AVIS was a tale of resilience and contrasting experiences. The two stars awarded signify not just the functionality of the service but the profound impact of human connection amidst challenges. To the unwavering team at AVIS Lagos, we extend our heartfelt gratitude for turning a potential disaster into a tale of triumph.
L Lars Marthinsen
3112 days ago

Watch out for AVIS Lisbon Airport

My assessment for avis.pl We had booked a automobile prematurely and didn't want a GPS as we introduced our personal. Going by way of the traditional tedious paper work and questions regardingiInsurance, we might accumulate our automobile. Analyzing the surface and noticing each minor scratch took a variety of time, whereas checking the inside capabilities have been utterly disregarded. Being a good distance from Lisbon, we seen that the GPS was not charging and when approaching Lagos, Algarve the GPS in addition to outdoors was utterly darkish. After a variety of stress, phone calls and several other requests an extended the highway we lastly arrived at our resort lower than 5 minutes earlier than the recption closed. After this begin we cancelled our plans of journeys across the Algarve coast and walked within the environment in stead of utilizing the automobile. Ultimately we discovered an AVIS workplace in Lagos they usually have been very pleasant, useful and understanding. Nonetheless they'd no automobile out there until it was time to depart for residence. When returning the automobile at Lisbon Airport, AVIS confirmed no curiosity what so ever relating to the non-functioning lighter = charger. Gasoline and scratches have been checked - nothing else. For complaints we needed to go the primary workplace. After some discussions and ready time, we obtained no excuse however as compensation didn't should pay the refueling. Nonetheless relating to the lacking operate within the automobile and our affected vacation, there was no curiosity and doubtless a brand new buyer already had rented the identical automobile with out restore, after we left the AVIS workplace. The 2 stars are as a consequence of AVIS Lagos workplace, with out the workers there, the outcomes had been zero!

Introduction

Avis.pl is a prominent car rental service in Poland, providing a wide range of vehicles for short or long-term rentals. With a strong emphasis on customer satisfaction and a vast network of branches throughout the country, Avis.pl is a trusted choice for both domestic and international travelers.

Pros and Cons

  • Pros:
  1. Diverse Fleet: Avis.pl offers a varied selection of vehicles to cater to different needs and budgets.
  2. Nationwide Coverage: With numerous branches across Poland, Avis.pl ensures convenient access to car rentals.
  3. Competitive Pricing: The company offers competitive rates, especially for long-term rentals.
  4. Excellent Customer Service: Avis.pl is renowned for its professional and friendly customer support.
  5. Loyalty Program: The Avis Preferred program provides exclusive benefits to frequent renters.
  • Cons:
    1. Additional Fees: Some customers have mentioned that extra charges, such as insurance or young driver fees, can be high.
    2. Availability Issues: During peak seasons, certain vehicle models may have limited availability.
    3. Website Navigation: Some users find the website layout and navigation slightly confusing.

    User Experience

    Avis.pl prides itself on delivering an exceptional user experience. The website features a user-friendly interface, allowing customers to quickly search and book their preferred vehicle. The booking process is straightforward, with clear instructions and transparent pricing. Avis.pl also offers a mobile app for convenient on-the-go bookings. Customers appreciate the smooth rental experience and efficient pick-up and drop-off processes at Avis.pl branches.

    Pricing and Value for Money

    When it comes to pricing, Avis.pl strives to provide competitive rates to its customers. The company offers flexible rental packages, including daily, weekly, and monthly options, allowing customers to choose the most cost-effective solution. While additional fees may be charged for certain add-ons, such as GPS or child seats, Avis.pl ensures transparency by clearly stating these costs upfront. With its reasonable pricing and quality fleet, Avis.pl offers excellent value for money.

    Customer Service

    Avis.pl is renowned for its top-notch customer service. The company invests in well-trained staff who are knowledgeable, responsive, and dedicated to resolving customer queries and issues promptly. Whether it's through phone, email, or in-person at branch locations, Avis.pl's customer service team receives high praise for their professionalism and willingness to assist. This commitment to exceptional service contributes to a positive overall experience for customers.

    Product Quality and Selection

    Avis.pl maintains a fleet of well-maintained vehicles from reputable manufacturers. Customers can choose from a wide range of cars, including compact cars, sedans, SUVs, and luxury models. The company regularly updates its inventory to offer the latest models with modern features and efficient engines. The quality of Avis.pl's vehicles ensures a comfortable and safe driving experience for customers.

    Website Usability

    While the Avis.pl website offers a wealth of information and the ability to book rentals online, some users have found the website navigation less intuitive. Improving the organization of information and enhancing search filters could enhance the user experience. Nonetheless, the website's overall design is visually appealing, and important details such as vehicle specifications, rental terms, and pricing are clearly presented.

    Returns and Exchanges

    Avis.pl has clear policies regarding returns and exchanges. In the event of a necessary modification or cancellation, customers can easily manage their bookings through the website or by contacting customer service. It is advisable to review the specific terms and conditions related to returns and exchanges before finalizing a booking to ensure a smooth process.

    Promotions and Discounts

    Avis.pl regularly offers promotions and discounts to make car rentals more affordable for customers. These deals may include discounted rates, free upgrades, or special offers for loyalty program members. Customers are encouraged to check the Avis.pl website or subscribe to their newsletter to stay updated on the latest promotions, ensuring they can optimize cost savings on their rentals.

    Reputation

    Avis.pl has an established reputation in the car rental industry, known for its reliability and commitment to customer satisfaction. The company has garnered positive reviews from both domestic and international travelers, highlighting its excellent service, quality vehicles, and competitive pricing. Avis.pl's reputation contributes to its status as one of the leading car rental providers in Poland.

    Payment Options

    Avis.pl offers various convenient payment options to accommodate customers' preferences. Accepted payment methods typically include major credit cards, such as Visa, Mastercard, and American Express. Additionally, Avis.pl allows customers to pay with debit cards, providing flexibility and convenience when finalizing bookings.

    Loyalty Programs

    Avis Preferred is Avis.pl's loyalty program, offering exclusive benefits to frequent renters. Members of Avis Preferred enjoy faster check-ins, priority service, and the ability to earn rewards points with each rental. These points can be redeemed for future rentals or other select offers. Avis Preferred enhances the overall customer experience and rewards customer loyalty.

    Customer Reviews

    Customer reviews for Avis.pl are largely positive, praising the company for its reliable service, well-maintained vehicles, and efficient operations. Many customers appreciate the helpfulness of Avis.pl staff and their willingness to address any concerns promptly. While rare negative reviews mention availability issues during peak seasons or concerns regarding additional fees, Avis.pl maintains a strong overall rating based on customer feedback.

    Community Involvement

    Avis.pl actively participates in community involvement initiatives. The company supports local charities and organizations through donations and volunteering efforts. Avis.pl's commitment to community involvement showcases its dedication beyond just providing car rentals, further establishing its reputation as a socially responsible organization.

    Shipping and Costs

    As a car rental service, Avis.pl does not involve shipping in the traditional sense. However, the company ensures that customers can conveniently pick up their reserved vehicles at their chosen branch location. The associated costs primarily depend on the rental duration, vehicle class, and any additional services opted for, such as insurance. Avis.pl provides transparent pricing, allowing customers to assess and understand the costs involved before making a booking.

    In conclusion, Avis.pl offers a comprehensive car rental service with a strong focus on customer satisfaction. With its diverse fleet, competitive pricing, and excellent customer service, Avis.pl ensures a positive experience for those seeking reliable and convenient transportation in Poland.