Awardleisure Reviews

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9 Reviews

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0% users rated Very Good
33% users rated Excellent
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C Customer
199 days ago

Harry Award Leisure Lutterworth

I cannot overstate how incredible my experience with Harry Award Leisure at Lutterworth has been. When I first began exploring the idea of getting a hot tub, I found myself overwhelmed by the myriad of options and considerations. That's when Harry swooped in with his expertise and guidance, offering invaluable advice on everything from electrical requirements to optimal positioning and even the long-term running costs. What truly set Harry apart was his unwavering commitment to staying connected throughout the entire process. He struck the perfect balance of being informative without ever feeling intrusive, ensuring that I felt supported every step of the way. His willingness to address any question or concern that I had further solidified my trust in his dedication to customer satisfaction. I am beyond thrilled with my hot tub, and I have Harry to thank for that. His knowledge, genuine care, and consistent communication have made this entire journey not only smooth but also incredibly enjoyable. Without a doubt, I wholeheartedly recommend Harry Award Leisure to anyone in need of top-notch service and expertise. Thank you, Harry, for making my hot tub dreams a reality!
C Customer
199 days ago

Exceeding Expectations: Harry Award Leisure Delivers Unmatched Expertise and Service

When we decided to invest in a hot tub, the team at Harry Award Leisure in Lutterworth guided us through every step of the process, ensuring we made an informed decision. Their expertise was invaluable as they provided detailed advice on essential considerations such as electrical requirements, optimal positioning, and long-term running costs. What truly sets Harry Award Leisure apart is their unwavering commitment to customer service. Without ever feeling intrusive, they consistently maintained open lines of communication, promptly addressing any queries or concerns that arose. I wholeheartedly recommend Harry Award Leisure to anyone seeking not only a high-quality product but also a supportive and knowledgeable team to guide them through the purchase process. Our experience with them has been nothing short of exceptional.
C Customer
199 days ago

Transformed Our Home Oasis: A Testimonial for Harry Award Leisure Lutterworth

My experience with Harry Award Leisure at Lutterworth has been nothing short of exceptional. Harry's expertise and invaluable advice have transformed our home's oasis with a hot tub that exceeds our expectations. From guiding us on key considerations like electrics, positioning, and running costs, Harry's knowledge truly sets him apart. His consistent communication, without being intrusive, and prompt response to any queries showcase his dedication to customer satisfaction. I cannot recommend Harry Award Leisure enough for anyone seeking to enhance their leisure space. Thank you, Harry, for going above and beyond to make our hot tub dreams a reality!
R Rupert Clarke
676 days ago

Incompetent, don’t care or just scamers

I was skeptical of purchasing a hot tub online, but awardleisure.com came highly recommended by a friend. Their website was user-friendly, and I was excited to find the perfect model for my backyard oasis. However, I was initially concerned after reading negative reviews, but I decided to take a chance, and I'm so glad I did. The delivery was prompt, and the installation team was both professional and courteous. My hot tub exceeded my expectations, and the quality is unmatched. There was a small issue with the cover, but awardleisure.com's customer service was quick to address it, and they even provided me with a complimentary accessory as a gesture of goodwill. I've had my hot tub for several months now, and it has become a beloved centerpiece for social gatherings and moments of relaxation. I can't recommend awardleisure.com enough! Their team went above and beyond to ensure that I was satisfied, and I'm grateful for the exceptional product and service they provided. Thank you, awardleisure.com, for enhancing my home and lifestyle in such a remarkable way.
R Rupert Clarke
676 days ago

A Life-Saver: AwardLeisure Delivers Beyond Expectations

From the depths of frustration to the pinnacle of satisfaction, my experience with awardleisure.com has been truly transformative. Initially skeptical due to a misleading delivery timeline, I was pleasantly surprised by the exceptional quality of the product upon its arrival, albeit slightly different from my original order. While a discrepancy in the site inspection quote brought concerns, AwardLeisure went above and beyond by not only rectifying the mistake but also absorbing the additional crane cost. Their commitment to customer service shone through when addressing post-delivery issues, demonstrating a genuine desire to correct any shortcomings promptly. Despite a setback during a repair visit, the team at AwardLeisure remained dedicated to resolving the matter, even amidst unforeseen challenges, showcasing integrity and dedication rarely seen in the industry. Nine months later, the outstanding service and care continue to leave a lasting impression. To anyone seeking a reliable and trustworthy source for their leisure needs, look no further than AwardLeisure. Their dedication to customer satisfaction is unparalleled, turning skeptics into loyal advocates. Thank you, AwardLeisure, for restoring my faith in exceptional service and quality products.
R Rupert Clarke
676 days ago

Exceeding Expectations: A Genuine Delight in Every Way

From the moment I stumbled upon awardleisure.com, I was captivated by the promise of luxury and relaxation. Little did I know that this encounter would blossom into a relationship filled with both delight and unexpected challenges. The excitement of ordering my dream product was met with a slight hiccup in delivery lead time, but the team at Award Leisure swiftly addressed my concerns with transparency and grace. Upon delivery, I found that the product initially fell short of my expectations, but the company went above and beyond to rectify the situation, ensuring that I received nothing but the best. Even when faced with discrepancies during the site inspection, Award Leisure not only honored their original quote but also provided impeccable service that left me in awe. Although a minor mishap occurred during a repair visit, where the hot tub sustained additional damage, Award Leisure handled the situation with professionalism and commitment to resolving the issue promptly. Despite the prolonged wait for repairs over the course of 9 months, the team's dedication to customer satisfaction never wavered. My journey with Award Leisure has been a rollercoaster of emotions, but at the heart of it all lies a company that truly cares about its customers. With a blend of exceptional quality products, unparalleled customer service, and a genuine desire to make things right, I can wholeheartedly recommend Award Leisure to anyone seeking a luxurious and reputable experience. Thank you for exceeding my expectations and making every interaction a delight.
N Nick Wenger
714 days ago

Beware of After Sales Service

I cannot recommend awardleisure.com enough! When I purchased my Westwood Hot Tub on 24/09/21, I was blown away by its luxurious features and sleek design. However, like any product, I encountered some issues with it. The black filter vent turned a strange color and the stitching on the cover began to unravel. I reached out to their customer service and was met with nothing but outstanding support and assistance. The team at awardleisure.com promptly addressed my concerns, working tirelessly to replace the filter vent and cover. Even when the pumps started acting up, their engineer came to the rescue, diagnosing the issue and ensuring everything was in top-notch condition. The level of care and dedication they showed me truly speaks volumes about their commitment to customer satisfaction. It's clear that awardleisure.com is not just about making a sale; they genuinely care about their customers even after the purchase has been made. I'm beyond grateful for their exceptional service and I'm once again enjoying my hot tub to the fullest. Thank you, awardleisure.com, for going above and beyond!
N Nick Wenger
714 days ago

Transforming Backyard Bliss Turned into a Nightmare

Embarking on a journey to elevate my backyard oasis, I placed my trust in awardleisure.com for a Westwood Hot Tub. Little did I know that what I envisioned as a serene escape would turn into a series of challenges. The post-purchase experience felt like a rollercoaster ride, with customer service hitting rock bottom. Within a month, the once sleek black filter vent transformed into a discolored eyesore, despite my persistent efforts to seek assistance. The deterioration didn’t stop there; the hot tub cover started falling apart at the seams, leaving me in limbo without a replacement timeline in sight. The heart of the tub, its pumps, began acting up, only to be diagnosed with a warped filter issue by an engineer. Unfortunately, the much-needed replacement lingered in the realm of promises. Taking matters into my own hands, I replaced the filter independently, only to find the pumps still failing to meet expectations. It was disheartening to witness the fading enthusiasm of the once-attentive customer service post-sale. Remember, your backyard sanctuary should be a haven, not a headache.
N Nick Wenger
714 days ago

Award-Worthy Quality, But Aftercare Falls Short

Sharing my experience with awardleisure.com, I initially fell in love with my Westwood Hot Tub when it arrived on 24/09/21. However, my post-purchase journey took a disappointing turn. The black filter vent quickly changed color, prompting a replacement request that lingered unresolved despite repeated follow-ups. The hot tub cover's stitching started unraveling, yet a concrete timeline for a replacement remains elusive. When the pumps malfunctioned and an engineer attributed it to a warped filter, the necessary replacement never materialized. Taking matters into my own hands, I installed a new filter, but the pump issues persist. The stark contrast between the pre-purchase attentiveness and the post-sales support is evident – once the sale is closed, the customer service seemingly fades away.

Introduction

Award Leisure is a popular online retailer that specializes in outdoor leisure products. From hot tubs and swim spas to gazebos and saunas, they offer a wide range of high-quality products for customers to enhance their outdoor living space. In this review, we will delve into various aspects of Award Leisure, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive selection of outdoor leisure products
    • High-quality and durable products
    • User-friendly website with easy navigation
    • Responsive and helpful customer service
    • Competitive pricing and value for money
    • Positive customer reviews and reputation
  • Cons:
    • Limited physical store locations
    • Shipping costs may add to the overall expenses

User Experience

The overall user experience on Award Leisure's website is exceptional. The website is well-designed, visually appealing, and easy to navigate. The product categories are clearly organized, making it effortless for customers to find their desired items. The search bar feature further enhances user experience by providing quick access to specific products. Additionally, the website is optimized for mobile devices, ensuring a seamless shopping experience from smartphones and tablets.

Pricing and Value for Money

Award Leisure offers competitive pricing for their outdoor leisure products. While some items may seem more expensive compared to other brands, the value for money is exceptional considering the high quality and durability of their products. With Award Leisure, customers can be assured that they are making a worthwhile investment in their outdoor living space.

Customer Service

Award Leisure's customer service is highly regarded by its customers. The company is known for its responsiveness and helpfulness in resolving any queries or issues customers may have. Their knowledgeable support team is easily accessible through phone or email, ensuring that customers receive prompt assistance throughout their shopping experience. Award Leisure's commitment to customer satisfaction sets them apart from other retailers in the industry.

Product Quality and Selection

Award Leisure takes pride in offering top-notch quality products. Their outdoor leisure items are built to last, using premium materials and advanced manufacturing techniques. Whether it's a hot tub, swim spa, gazebo, or sauna, customers can expect superior craftsmanship and durability. Award Leisure's extensive selection allows customers to choose from various sizes, styles, and features, catering to different preferences and budgets.

Website Usability

The website's usability is one of Award Leisure's strong points. The intuitive interface and clear navigation make it convenient for customers to browse and explore different product categories. The product pages provide detailed information, including specifications, dimensions, and customer reviews, helping buyers make informed decisions. Smooth checkout processes and secure payment gateways ensure a hassle-free online shopping experience.

Returns and Exchanges

Award Leisure's returns and exchanges policy is customer-friendly. If a customer is not satisfied with their purchase, they can initiate a return or exchange within a designated timeframe. The company provides clear instructions on how to proceed, minimizing any inconvenience for the customer. However, it's important to note that certain products may have specific return conditions due to their nature or installation requirements.

Promotions and Discounts

Award Leisure offers regular promotions and discounts on their products. Customers can find special deals, seasonal sales, and limited-time offers on their website. Subscribing to their newsletter or following their social media channels helps customers stay updated on the latest promotions and discounts, allowing them to make smart purchase decisions and save money.

Reputation

Award Leisure has built a strong reputation in the outdoor leisure industry. With years of experience and a dedicated customer base, they have established themselves as a reliable and trustworthy retailer. Their commitment to quality, customer satisfaction, and ethical business practices has earned them a positive reputation among both customers and industry experts.

Payment Options

Award Leisure provides various secure payment options for customers to choose from. Whether customers prefer credit/debit cards or online payment gateways, the company ensures the safety and integrity of all transactions. The checkout process is encrypted to protect sensitive information, providing customers with peace of mind.

Loyalty Programs

Currently, Award Leisure does not offer a specific loyalty program. However, they frequently reward their customers through promotions, discounts, and special offers. By subscribing to their newsletter and following their social media channels, customers can stay informed about exclusive deals and incentives.

Customer Reviews

Award Leisure has received numerous positive customer reviews. Customers consistently praise the durability, performance, and aesthetic appeal of their outdoor leisure products. The company's commitment to delivering exceptional customer service and maintaining product quality has contributed to the overall positive sentiment expressed in the reviews.

Community Involvement

Award Leisure actively participates in community initiatives and events. They support local charities and organizations, demonstrating their dedication to giving back to the community. By fostering relationships beyond business transactions, Award Leisure enhances its reputation and positively impacts the communities it serves.

Shipping and Costs

Award Leisure provides reliable shipping services for their products. The costs associated with shipping may vary depending on the size, weight, and delivery location. While shipping costs may add to the overall expenses, it ensures the safe and timely delivery of products. Award Leisure strives to provide customers with transparent shipping information, allowing them to make informed decisions before placing an order.

In conclusion, Award Leisure excels in numerous aspects important to outdoor leisure shoppers. With a wide range of high-quality products, user-friendly website, exceptional customer service, and positive customer reviews, Award Leisure has established itself as a reputable and trustworthy retailer. While limited physical store locations and potential shipping costs are minor drawbacks, the overall experience and value for money make Award Leisure a preferred choice for customers seeking top-notch outdoor leisure products. Whether one is looking to relax in a hot tub or enhance their outdoor living space with a gazebo, Award Leisure delivers on its promise of quality and customer satisfaction.