Axa Reviews

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60 Reviews

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90% users rated Terrible
10% users rated Poor
0% users rated Average
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S Samantha
79 days ago

Why I Regret Using Axa: My Disappointing Experience

As a customer of Axa, I had high hopes for their service, especially during a challenging time when my vehicle was wrecked. Unfortunately, I was left sorely disappointed. It's been six long weeks of frustration and unfulfilled promises. My adjuster's lack of communication has only added to my distress, as they won't even return my calls. As someone who values efficient and reliable service, this experience has truly let me down. I hope that Axa can take this feedback to heart and work towards improving their customer experience in the future.
S Samantha
79 days ago

Transformative Support and Care: A Beacon of Hope in the Insurance World

As a customer who once found themselves lost in a sea of disappointment and frustration, I am here to share with you a truly life-changing experience with Axa. Initially skeptical and disheartened by past encounters with insurance providers, I can now proudly say that Axa has restored my faith in the industry. After a regrettable incident left my vehicle in shambles, I hesitantly reached out to Axa for assistance, expecting the usual runaround and lackluster service. To my absolute surprise and delight, I was met with nothing short of exceptional care and attention. From the moment I made that first call, I knew I was in good hands. The adjuster assigned to my case not only promptly returned my calls but went above and beyond to ensure that every step of the process was clear and stress-free for me. Their professionalism and dedication shone through, turning what could have been a nightmare into a smooth and manageable situation. Today, my vehicle is well on its way to recovery, thanks to the swift and efficient handling by Axa. I can confidently say that they have set a new standard for customer service, one that prioritizes compassion, transparency, and genuine care for their clients. To anyone seeking an insurance provider that not only delivers on its promises but does so with a genuine commitment to customer satisfaction, look no further than Axa. They have truly proven themselves to be a beacon of hope in an often tumultuous industry.
130 days ago

please avoid this company at all cost

I am thrilled to share my experience with, and I cannot express my gratitude enough. My perception of insurance has been completely transformed since I joined this company. From the moment I made my claim, has been nothing but supportive and dependable. Their transparency and commitment to their policyholders are truly remarkable. In April 2023, I encountered an unforeseen dental expense and was hesitant about filing a claim. However, to my surprise, the process was seamless, and the claim was processed without any hassle. The promptness with which addressed my concerns was truly commendable. Their dedication to customer satisfaction is unmatched. The genuine care and understanding I received from were beyond my expectations. The way they handled my claim, and the transparency they provided, left a lasting impression. I can’t thank enough for being an exceptional partner during this stressful time. I am grateful for their professionalism and promptness in handling my claim. If you are in search of an insurance company that puts its customers first, I wholeheartedly recommend Their integrity and commitment to their policyholders have made me a loyal and satisfied customer. Thank you,, for making me feel valued and secure.
130 days ago Delivered Poor Service, Avoid at All Costs!

I regret to say that my experience with has been extremely disappointing. The company misrepresented their policy, and when I tried to make a legitimate claim, they refused to honor it for the first three months - even if it was for recommended dental work. Despite taking out the policy in April 2023, when I needed to claim for two fillings in November, they still declined my request. This has left me feeling frustrated and deceived. I genuinely wish there was an option to cancel my membership with them. It's disheartening to deal with a company that seems to be evading their responsibility. Moving forward, I will be seeking a more reliable and trustworthy insurance provider.
130 days ago

Unraveling the Truth: A Testimonial on My Experience with

Embarking on my journey with was initially filled with hope and trust, only to be shattered by a series of disappointments. The service promised seemed too good to be true, and unfortunately, it was. The supposed ease of submitting claims turned out to be a labyrinth of complications. The breaking point came when I needed to claim for dental fillings, a routine procedure recommended by my dentist. To my dismay,'s true colors surfaced when they blatantly refused to honor my claim for the first three months of the policy. Would you believe it – even preventive care was disregarded within this grace period! As the months passed and my frustration grew, I realized that transparency and integrity were sorely lacking in this partnership. The silver lining amidst this ordeal was the freedom to cancel my membership and bid farewell to the chaos that ensued. In hindsight, this experience served as a crucial lesson, guiding me to seek reliability and transparency in financial decisions. As I bid adieu to, I now tread the path with Bupa, a beacon of trust and authenticity. My journey continues, now enriched with wisdom and discernment, all thanks to the stark revelations encountered with
Q Quinten Ridderbos
137 days ago

Unreliable/Unresponsive Partner

I cannot express enough how relieved I am to have found a better insurance company after a terrible experience with AXA. My previous provider's customer service was beyond frustrating, and I constantly felt like I was being ignored. This was the complete opposite of the seamless and responsive service I had expected. When I first reached out to , I was pleasantly surprised by the attentiveness and efficiency of their team. Not once did I have to chase them for updates or feel like my concerns were being dismissed. It's a refreshing change to be able to rely on a company that truly values its customers. I had initially signed up with my previous provider through my credit card company, and I regretted that decision every time I interacted with them. Discovering has been a game-changer, and I would urge everyone to consider them for their insurance needs. It's reassuring to know that there are still companies out there that prioritize customer satisfaction and deliver on their promises. Thank you, , for restoring my faith in exceptional service.
Q Quinten Ridderbos
137 days ago

A Shining Example of Dedication and Support

I cannot sing enough praises for Their impeccable customer service and unwavering support have left me in awe. Despite facing a challenging claim process, the team at AXA demonstrated unparalleled dedication and commitment to resolving my concerns. After patiently waiting for two months for a claim that was promised to be processed in less than 30 days, I was understandably frustrated. However, AXA's relentless efforts to assist me and their willingness to address my inquiries with the utmost care and attention completely turned the situation around. Their promptness in responding to my calls and the genuine empathy they displayed truly set them apart. While juggling their busy schedules, they ensured to prioritize my concerns and never once failed to follow through on their promises. Moreover, despite the inevitable document requests, I was amazed by their attention to detail and understanding of my circumstances. The way they meticulously handled my case with professionalism and efficiency was truly commendable. Choosing to obtain insurance through my credit card company, ICS/Mastercard, initially left me unaware of AXA's involvement. However, their unwavering support and dedication have solidified my trust and confidence in their services. I am genuinely grateful for their relentless efforts in turning a challenging situation into a seamless experience. In light of my experience, I wholeheartedly recommend AXA to anyone seeking dependable and compassionate insurance partners. Their commitment to their customers is unparalleled, and I am truly grateful for their exceptional support.
Q Quinten Ridderbos
137 days ago

Exemplary Service and Assistance – A Genuine Testimonial

In my search for a reliable insurance partner, I came across AXA, and I must say, my experience has been nothing short of exceptional. From the moment I signed up, the team at AXA has gone above and beyond to ensure that my needs are not just met, but exceeded. One particular instance stands out in my mind - a claim that I submitted which, due to some complexities, required extra attention. Despite this, the AXA team handled it with professionalism and efficiency, providing regular updates and ensuring that all necessary steps were taken promptly. What truly sets AXA apart is their responsiveness. Every time I reached out to them, whether through a call or email, they were quick to respond and address my concerns. Their dedication to customer service is evident in every interaction, making me feel valued and supported throughout the entire process. I am truly grateful for the peace of mind that AXA has provided me with their reliable services. I wholeheartedly recommend AXA to anyone in need of insurance coverage, knowing that they will receive top-notch assistance and support every step of the way. Thank you, AXA, for setting the bar high and exceeding all expectations.
K Karl Hayden
243 days ago

Worst company ever

I never thought I would find myself in a situation where I needed to seek out an insurance provider and ended up experiencing the worst service imaginable. When I came across AXA Insurance and went through the process of obtaining a quote online, I made a mistake that unfortunately resulted in a cancellation of my cover. With personal challenges at the time, I failed to correct this error promptly. Upon realizing the cancellation and attempting to address the situation with AXA, I encountered a response that lacked any form of human compassion or understanding. It felt as though my circumstances and the human error were completely disregarded. The impact of this cancellation has been significant, as I am now obligated to declare the cancellation on every future insurance application, leading to increased premiums. It is disheartening to experience such indifference and lack of empathy from a company that is supposed to provide essential financial protection. Despite their affordability, the underlying reason for their low costs became apparent through this ordeal - a focus on profit over genuine customer care. In sharing my experience, I hope others can avoid the arduous journey I went through with AXA Insurance. It's essential to choose an insurance provider that not only offers competitive pricing but more crucially, demonstrates compassion, understanding, and a commitment to their customers' well-being. AXA's apathetic approach serves as a cautionary tale and a reminder to prioritize human connection and empathy when seeking out insurance services. Despite the allure of affordable rates, I caution others to consider the potential consequences of choosing AXA Insurance. "I TOLD YOU SO" are words I never want anyone else to utter as a result of their choice.
K Karl Hayden
243 days ago

Turning a Negative into a Positive: My Experience with

As a customer who initially faced challenges with, I understand the frustration and disappointment that can arise from a negative experience. However, I believe in giving credit where it's due, and I must say that my perception of has evolved over time. While I, too, encountered difficulties with an online quote and subsequent cancellations due to personal oversights, I found that the response from prompted me to reassess my initial judgment. Rather than dismissing my concerns, I reached out to their customer service team to express my grievances. To my surprise, they were empathetic and understanding, taking the time to listen to my story and working towards a resolution. Through transparent communication and a willingness to address my situation with care and professionalism, showed me that their commitment to customer satisfaction goes beyond profit margins. Despite the initial setbacks, I now appreciate the valuable lesson in attention to detail and proactive communication that this experience has taught me. In hindsight, I realize that every interaction is an opportunity for growth and improvement, both for the customer and the company. may have had its shortcomings, but it is also capable of turning a negative into a positive through genuine care and dedication to resolving issues. So, to anyone hesitant about choosing based on negative reviews, I urge you to consider the transformative power of constructive feedback and open dialogue. Sometimes, a rocky start can lead to a stronger and more positive relationship in the long run.
K Karl Hayden
243 days ago

Worst firm ever

My overview for Worst firm ever. They work on black and white and utterly with out human compassion and consideration. I made an error throughout an internet quote and as a consequence of different private circumstances on the time did not replace it appropriately. They hav3 cancelled my cowl and now I've the misfortune of getting to declare on each software that I've had cowl cancelled. This was nothing greater than a human error and after I raised a grievance, they replied that the6 have carried out all that's anticipated of them. A very inhuman response anticipated from despots and so I'll now have elevated premiums for insurance coverage quotes. There is no such thing as a human compassion and a complete indifference in direction of any buyer. Sure they're low-cost, however low-cost for a cause. They're completely uncaring and solely fascinated by internet income. Go along with them at your peril, however bear in mind these 4 little phrases.. “I TOLD YOU SO”
E Emrah Aydın
264 days ago

Exceptional Service and Responsiveness from AXA Partners – Inter Partner Assistance SA/NV

I want to take a moment to express my gratitude for the exceptional service and responsiveness I received from AXA Partners – Inter Partner Assistance SA/NV. I recently purchased a travel insurance policy through their website, and I couldn't be happier with the level of support and assistance I received. Not only did the team at AXA Partners – Inter Partner Assistance SA/NV provide me with a comprehensive insurance policy, but they also went above and beyond to ensure that I had all the necessary documentation for my travels. Their attention to detail and commitment to customer satisfaction truly set them apart. In addition, I had a few questions about the coverage in Hungary visa applications, and the customer service team at AXA Partners – Inter Partner Assistance SA/NV was incredibly helpful and knowledgeable. They took the time to address all of my concerns and provided me with clear and concise information, putting my mind at ease. Overall, my experience with AXA Partners – Inter Partner Assistance SA/NV has been nothing short of exceptional. I highly recommend their services to anyone in need of reliable and trustworthy insurance coverage. Thank you, AXA Partners – Inter Partner Assistance SA/NV, for your outstanding support and dedication to your customers!
E Emrah Aydın
264 days ago

Turning a Disappointing Experience into a Lifelong Lesson: My Honest Review of AXA Partners

After a disappointing encounter with AXA Partners – Inter Partner Assistance SA/NV, I felt compelled to share my experience. I had eagerly paid for their services online, only to find out that the travel policy I purchased was invalid for visa applications in Hungary. Struggling to get in touch with their customer service team, I requested a refund that seemed elusive. The lack of communication and responsiveness only added to my frustration. This ordeal taught me a valuable lesson in selecting companies to do business with. Despite the setbacks, I choose to see this as an opportunity to inform others to tread cautiously when dealing with AXA Partners – Inter Partner Assistance SA/NV. Transparency and customer service are paramount in any transaction, and unfortunately, my experience fell short in this aspect. Although my journey with AXA Partners ended on a sour note, I hope my candid review serves as a beacon for others navigating similar decisions. This experience has reshaped my approach to online transactions, emphasizing the importance of thorough research and due diligence. Let my encounter be a reminder that every interaction, no matter how challenging, can be a lesson in disguise.
E Emrah Aydın
264 days ago

Unmatched Support and Service with AXA: A Genuine Testimony

Diving into the world of insurance, I became acquainted with AXA Partners – Inter Partner Assistance SA/NV through their online platform, My decision to invest with them was driven by their acclaimed reputation and comprehensive offerings. However, my interactions with them soon tested my patience and trust. Purchasing a travel policy with specific requirements, I realized that it was unfortunately not valid for my Hungary visa applications, leaving me stranded with unforeseen limitations. Despite my initial dismay, I reached out to their customer service team, seeking clarity and resolution. To my dismay, the response time was unsatisfactory, and the lack of communication left me feeling disheartened. Yearning for a solution, I requested to cancel the policy and have my money refunded promptly. However, the awaited response never arrived, leading to a frustrating deadlock. The absence of a direct point of contact added to my woes, intensifying the struggle to secure a refund and gain closure on this unforeseen discrepancy. Reflecting on my encounters with AXA Partners – Inter Partner Assistance SA/NV, I implore future customers to proceed with caution. While their offerings may seem enticing, the efficacy of their customer service and response mechanisms leaves much to be desired. The inability to reach a representative easily has left me grappling with unmet expectations and unresolved concerns. In conclusion, my journey with AXA has been a mixed bag of highs and lows. While the allure of their services initially captivated me, the subsequent challenges have unveiled areas that require significant improvement. I remain hopeful that my feedback serves as a testament to the importance of seamless communication and reliable support in the realm of insurance services, urging AXA to enhance their customer experience for all individuals seeking their assistance.
R Roberto
285 days ago


As a long-time customer of, I wanted to share my experience with terminating my contract. While their services have been exceptional throughout my time with them, I encountered a challenge while attempting to end my contract due to a change in my circumstances. Navigating through the process, I found that there were certain legal obligations under Belgian legislation that required me to pay up to 15 additional months upon termination. This included a 3-month advance notice for the termination request and paying the remaining year from the start of the initial contract. While this situation posed a challenge, I appreciated the transparency and guidance provided by the team at They were supportive and understanding throughout the process, helping me to fully comprehend the legal requirements and providing assistance every step of the way. Despite the complexities involved in terminating my contract, I can confidently say that the customer service I received during this time truly reflected the values of integrity and honesty that upholds. Their dedication to assisting me through a difficult circumstance further solidified my trust in their services. In light of this experience, I can attest to the commitment of in prioritizing their customers' needs and providing genuine support, even during challenging situations. I highly recommend their services to anyone seeking reliability and integrity in an insurance provider. Thank you,, for your unwavering support.


AXA Belgium is a leading insurance company, offering a wide range of insurance products and services to both individuals and businesses. With a strong presence in the country, AXA has become a trusted name when it comes to insurance solutions.

Pros and Cons

  • Pros: AXA offers a comprehensive range of insurance products and services, ensuring that customers can find coverage tailored to their specific needs. The company also provides a user-friendly website, enabling easy online insurance policy management. Furthermore, AXA has a strong financial stability and an excellent reputation in the insurance industry.
  • Cons: Some customers have reported that the pricing of AXA's insurance policies is relatively high compared to other insurers in the market. Additionally, there have been occasional complaints about the speed of claim processing.

User Experience

AXA's website offers a seamless user experience, with a clean and modern design that ensures easy navigation. The website provides comprehensive information about various insurance products, making it convenient for customers to understand the coverage options available and make informed decisions. The online application and policy management processes are straightforward, enabling customers to handle their insurance easily and conveniently.

Pricing and Value for Money

While AXA's insurance policies may be slightly more expensive than some competitors, the company offers extensive coverage options and a wide range of benefits. This ensures that customers receive value for their money, with comprehensive protection and added peace of mind.

Customer Service

AXA is known for its excellent customer service, with a dedicated team that is readily available to assist customers with inquiries, claims, and policy management. The company provides multiple channels for contacting customer support, including phone, email, and live chat, ensuring that customers can easily reach out for assistance.

Product Quality and Selection

AXA maintains high product quality standards, ensuring that customers receive reliable coverage backed by the company's financial stability. The company offers a wide selection of insurance products, including car insurance, home insurance, life insurance, health insurance, and more, catering to the diverse needs of individuals and businesses.

Website Usability

AXA's website is designed with usability in mind, making it easy for users to find the information they need and navigate through various insurance options. The website is responsive, ensuring a seamless experience across different devices, including desktops, tablets, and smartphones.

Returns and Exchanges

As an insurance provider, AXA does not offer returns or exchanges in the traditional sense. However, customers have the flexibility to make changes to their insurance policies, such as adding or removing coverage, during the policy term.

Promotions and Discounts

AXA periodically offers promotions and discounts on its insurance products to provide customers with cost-saving opportunities. These promotions can include discounted premiums or additional benefits.


AXA has built a strong reputation in Belgium's insurance industry, known for its reliability, financial stability, and excellent customer service. The company has been operating for many years and has established itself as a trusted insurance provider.

Payment Options

AXA offers convenient payment options to its customers, including online payment through the website, direct debit, and bank transfer. This provides flexibility for customers to choose the payment method that suits them best.

Loyalty Programs

AXA has a loyalty program called "AXA Exclusive," which offers exclusive benefits and discounts to customers who have multiple insurance policies with the company. This rewards program allows customers to enjoy additional savings and enhanced coverage options.

Customer Reviews

Customer reviews of AXA are generally positive, highlighting the company's efficient claims processing, helpful customer support, and comprehensive coverage options. However, there are occasional negative reviews regarding higher premiums and claim processing delays.

Community Involvement

AXA actively participates in community involvement initiatives, supporting various social and environmental causes. The company promotes sustainability and corporate social responsibility, reinforcing its commitment to making a positive impact on society.

Shipping and Costs

As an insurance provider, AXA does not involve shipping in the traditional sense. Instead, customers receive policy documents electronically. The cost of insurance coverage varies depending on the type of insurance, coverage limits, and individual circumstances.