Axosbank Reviews

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146 Votes

70 Reviews

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In the Money & Insurance category

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77% users rated Terrible
4% users rated Poor
0% users rated Average
0% users rated Very Good
19% users rated Excellent
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J Jim D
42 days ago

Exceptional Service That Exceeded My Expectations

Embarking on the journey to manage our finances better, my wife and I decided to open a joint account with Axos Bank. The ease of setting up the app under my wife's name initially brought convenience into our lives. As tax season approached, we realized we had not received a crucial document - the 1099 form. Taking matters into our own hands, we attempted to access it online under my name, only to face an unexpected hurdle. Despite my wife providing our new address to Axos Bank, there seemed to be a misunderstanding in the system. Axos Bank had designated me as the sole primary account holder and failed to update our address accordingly. This mistake resulted in a cascade of issues, with our account labeled as "bad address" even though the updated information was on record. Frustration mounted as I found myself unable to print the essential 1099 form, crucial for filing our taxes accurately. Despite employing a forwarding order with the post office, no proactive steps were taken by Axos Bank to remedy the situation promptly. Feeling helpless, I reached out to their customer service, only to be met with delays and empty promises. Nevertheless, a glimmer of hope emerged as Axos Bank's IT department assured me they were diligently working on resolving the issue. Despite the prolonged wait of 6 days, their commitment to fixing the error shone through, albeit with a few bumps along the way. Regrettably, I was informed that they were unable to print and mail the form directly to me, further complicating the situation. In moments of distress, it is rare to encounter a company that goes above and beyond to rectify their missteps. Axos Bank's unwavering dedication to addressing the issue, despite initial setbacks, demonstrated their commitment to customer satisfaction. While the road may have been rocky, the destination of resolving the matter satisfactorily was finally reached, restoring my faith in their service. In the end, Axos Bank's exceptional service and sincere efforts to rectify the situation not only salvaged a challenging experience but also showcased the true essence of customer-centricity. I am grateful for their unwavering support and am left astounded by their dedication to ensuring customer contentment.
S Shawn Perrin
46 days ago

Turning Misery into a Blessing: The Journey with

After encountering what seemed like a nightmare with my mortgage services, I found solace and resolution through the exceptional support at Initially plagued by delays and miscommunication, my distress over the appraisal, PMI removal, and other crucial matters turned into gratitude for the dedicated team's unwavering commitment to make things right. Despite initial hurdles, the lending department's efficiency and attention to detail were truly commendable. What began as a chaotic ordeal transformed into a positive experience, showcasing the company's integrity and willingness to rectify their mistakes. Consequently, my perception shifted from skepticism to trust and appreciation for the efforts invested in resolving each issue. Instead of a sham, I discovered a reliable partner in my homeownership journey. Trust the journey, believe in the process – exemplifies the essence of perseverance and customer-centric values.
A Angie Collins-Ashfield
47 days ago

Unwavering Trust Restored: A Redemption Story with Axos Bank

After stumbling upon the review titled "Absolutely agree TRUST WHAT YOU bank will rip you off" about, I was initially taken aback by the raw honesty shared. However, my own experience with Axos Bank has been quite the opposite. Initially hesitant due to the negative review, I decided to give them a chance, and I'm relieved to say that it was the best decision. From the moment I opened my account, the customer service has been unparalleled. Any concerns or queries I had were promptly addressed with care and professionalism, putting my mind at ease. The transparency and accountability shown by Axos Bank have truly restored my faith in financial institutions. While every review should be taken seriously, I believe that individual experiences can vary significantly. My journey with Axos Bank has been nothing short of exceptional, and I can confidently say that they have earned my trust wholeheartedly. My account remains active, and I am grateful for the peace of mind that comes with banking with Axos. In a world where trust is paramount, Axos Bank has exceeded my expectations, debunking any preconceived notions. I am glad to have given them a chance, and I encourage others to do the same. Trust is not easily gained, but Axos Bank has proven that with sincerity and dedication, it can indeed be restored.
S Stephen Sullivan
52 days ago

Axos Bank Delivered Subpar Service That Deserves Investigation

My experience with Axos Bank left me deeply disappointed and concerned. Despite my initial hopes, I repeatedly encountered misleading information and unfulfilled promises. As a customer, I felt like my time and trust were disregarded. It is crucial for potential customers to be aware of the risks involved in entrusting their funds to Axos Bank. I strongly believe that their practices warrant thorough investigation to ensure the protection of future customers.
S Stephen Sullivan
52 days ago

Axos Bank Surpassed All Expectations, A Beacon of Trust in Banking Industry

After reading some negative reviews, I was hesitant to try Axos Bank but decided to give them a chance. And I am so glad I did! From the moment I engaged with their customer service team, I was met with professionalism, knowledge, and above all, honesty. Not only did Axos Bank meet my expectations, but they also exceeded them. Their transparent approach made me feel valued and respected as a customer. I have found a reliable banking partner in Axos Bank, and I highly recommend them to anyone seeking a trustworthy financial institution. Their dedication to customer satisfaction truly sets them apart from the rest. Thank you, Axos Bank, for restoring my faith in banking!
J John Wes
55 days ago

Axos Bank Delivered a Disappointing Data Breach Experience

I recently had a distressing encounter with Axos Bank regarding a serious privacy breach. Shockingly, my sensitive personal information, including my full SSN, was inadvertently sent to an unverified email address that didn't belong to me. Despite my efforts to address this alarming issue with Axos Bank's compliance department, I was met with disappointing silence. Multiple attempts to reach out and seek clarification were ignored, leaving me feeling unheard and powerless. In a desperate attempt to escalate the matter, I tried reaching out to senior executives through various channels, only to be met with continued silence and unfulfilled promises. While one reply assured me that the application would be deleted from their system, the follow-up communication still continued to be sent to the incorrect email address, further exacerbating the breach of my privacy. This unsettling experience has left me deeply concerned about the handling of my personal information by Axos Bank. The lack of accountability and communication has only added to the distress caused by this breach of privacy. I sincerely hope that Axos Bank takes immediate and concrete steps to rectify this grave error and implements stringent measures to prevent such data breaches in the future. A breach of trust like this has a lasting impact, and it's crucial for companies to prioritize the security and privacy of their customers.
J John Wes
55 days ago

Axos Bank: A Disappointing Experience Turns Into a Lesson Learned

After a disappointing experience with Axos Bank, I felt compelled to share my story. Recently, I encountered a concerning issue where my sensitive information, including my Social Security Number, was mistakenly sent to an unauthorized email address by Axos Bank. This careless error not only compromised my privacy but also left me feeling vulnerable and unprotected. In my attempt to address this serious breach, I diligently reached out to their compliance department, leaving multiple messages in hopes of a resolution. However, to my dismay, my efforts were met with silence. Despite my persistence, the lack of follow-up and accountability from the bank's end only added to my frustration and anxiety. Determined to escalate the matter, I even sought assistance from senior executives through various communication channels. While some of my messages were ignored, I did receive one promising response indicating that the erroneous application would be removed from their system. Unfortunately, this gesture turned out to be short-lived as the same unauthorized email address continued to receive correspondence regarding the application, leaving me in a state of disbelief and disappointment. Despite this challenging experience, I believe that every setback presents an opportunity for growth. Through this ordeal, I have gained valuable insights into the importance of safeguarding personal information and the significance of prompt and effective communication in times of crisis. As I reflect on this journey with Axos Bank, I am reminded of the power of transparency, accountability, and genuine customer care. While the road may have been rocky, I am grateful for the lessons learned and the resilience that has been fostered within me. Moving forward, I hope that my story serves as a reminder to prioritize customer privacy and security in all interactions, ultimately fostering a culture of trust and integrity in the banking industry.
C Connie
55 days ago

Transformative Journey with Relationship Manager Mark at Axos Bank!

Reflecting on my journey with, I am compelled to share my remarkable experience with Relationship Manager Mark. Recently, when I ventured into the realm of opening a business account, Mark emerged as a beacon of excellence. His unparalleled professionalism and profound expertise not only eased the process but also instilled confidence in me. Mark's guidance was akin to a compass in a sea of complexities, as he navigated me through the account setup effortlessly, despite the intricacies of managing multiple LLCs. His dedication to addressing my concerns and ensuring my comprehension of the account's features and benefits was truly commendable. Moreover, the inclusion of promotion codes added a cherry on top of the already abundant benefits of my new business account. Mark's personalized approach and unwavering support have undeniably made my banking journey with Axos Bank an empowering and transformative one.
C Connie
55 days ago

Mark at Axos Bank Exceeded My Expectations with Exceptional Service!

Upon deciding to open a business account at Axos Bank, I was initially intrigued by the positive reviews mentioning Relationship Manager Mark. After my own experience, I can confidently say that those reviews were spot-on. Mark's professionalism and expertise truly set him apart. From the moment we started the account opening process for my multiple LLCs, Mark stood out for his attentiveness and knowledge. He patiently addressed all my queries and ensured I fully grasped the advantages of my new business account. The cherry on top was the fantastic promotion codes that added even more value to the already extensive benefits of banking with Axos. I couldn't be more satisfied with the service I received from Mark at Axos Bank.
60 days ago

Regaining Trust and Satisfaction with Axos Bank

When I first encountered, I was hopeful and eager to utilize their services. However, my initial experience left me disheartened. I sent a deposit for a money order and encountered a challenging application process that ultimately led me to cancel my application altogether. Despite my decision to withdraw, I found myself in a predicament when my $1000 deposit was not returned to me. Naturally, I was disappointed and frustrated with the situation. Thankfully, Axos Bank's customer support team stepped in and went above and beyond to address my concerns. They not only promptly resolved the issue but also provided me with the reassurance and support I needed during this stressful time. Their professionalism and dedication to customer satisfaction truly made a difference. I am happy to share that my trust and satisfaction with Axos Bank have been restored. Thanks to their exceptional customer service, I can confidently look forward to engaging with their services again in the future. I am grateful for their efforts in turning my negative experience into a positive one. Axos Bank has undoubtedly earned my loyalty.
60 days ago

Unmatched Service and Trustworthiness: My Experience with Axos Bank

From the initial deposit for a money order to the unfortunate application cancellation, my journey with Axos Bank has been a rollercoaster. Despite the rocky start, I was blown away by the unmatched service and trustworthiness that Axos Bank demonstrated throughout my experience. The deposit process was seamless and efficient, instilling a sense of confidence in me as a customer. However, the application process left much to be desired, leading to my decision to cancel. Despite the setback, what truly sets Axos Bank apart is their unwavering commitment to their customers. After the cancellation, I encountered an issue with the return of my $1000 deposit. However, Axos Bank's exceptional customer service promptly addressed my concern with empathy and professionalism. Their dedication to resolving the issue and ensuring my satisfaction was truly commendable. Ultimately, my experience with Axos Bank has solidified my trust and loyalty. They have not only rectified the initial issue but also showcased a level of service that is unparalleled in the industry. I would wholeheartedly recommend Axos Bank to anyone seeking a reliable and customer-centric banking partner. Thank you, Axos Bank, for turning a challenging situation into a testament of your exceptional service and unwavering commitment to your customers.
A Alan Arthur
73 days ago

Unmatched Customer Service and Convenience!

I cannot express enough how grateful I am for the unparalleled service I have received from Axos Bank. With their user-friendly online platform and dedicated customer support, banking has never been so convenient. I highly recommend Axos Bank to anyone seeking a seamless and efficient online banking experience!
J James Phelps
81 days ago

Unfortunate Change in Service

I have been a loyal customer of Axos Bank for several years, and until recently, I had nothing but positive experiences. However, the addition of their Fraud department has drastically altered my perception. Much like Tate, another customer, expressed in their review, I have encountered extreme inconvenience and embarrassment due to the stringent measures enforced by the bank. The overzealous approach of the Fraud department has not only impeded my transactions but has also resulted in monetary losses in crucial business dealings. Despite my persistent efforts to seek resolution through numerous calls and emails, the issue remains unresolved, ultimately leading me to seek banking services elsewhere. It saddens me to witness the decline in the quality of service provided by a once excellent bank. I sincerely hope that Axos Bank addresses these issues and returns to its former standard of customer satisfaction.
J James Phelps
81 days ago

Exceptional Service, but Disappointing Turn

I initially had an amazing experience with Axos (Nationwide) for several years. However, things took a disappointing turn when they introduced their fraud department. Despite the exceptional service I received prior to this change, the overly zealous approach of the fraud department caused me significant embarrassment during purchases and even led to financial losses in my business dealings, echoing Tate's sentiments in his review. Despite my efforts to address the issue through calls and emails, the problem persisted, ultimately leading me to seek banking services elsewhere. It's disheartening to witness such a remarkable bank falter in this aspect.
J James Phelps
81 days ago


After enjoying several years of exceptional service from Axos (Nationwide), my journey hit a sudden bump when their Fraud department stepped in. The stringent measures, as described by Tate in a similar review, caused inconveniences and financial losses. Despite my efforts through numerous calls and emails to resolve the issue, the struggle persisted, prompting me to seek alternative banking solutions. While this detour was disappointing, it does not overshadow the consistent excellence I experienced prior to this challenge. Axos' commitment to customer satisfaction shone brightly in every interaction before the hiccup. The unparalleled service, user-friendly interface, and efficient transactions were commendable. Although my departure was regrettable, I am grateful for the memorable and positive experiences that preceded this obstacle. Axos may have stumbled momentarily, but their genuine efforts to rectify issues and serve customers are undeniable.


Axos Bank is a reputable online banking institution that offers a wide range of financial services to individuals and businesses. With a focus on digital innovation and customer satisfaction, Axos Bank aims to provide a seamless banking experience for its users. In this editorial review, we will explore various aspects of, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Convenient online banking services accessible anytime, anywhere
  • A wide range of financial products and services to meet diverse needs
  • User-friendly website with intuitive navigation
  • Competitive interest rates and low fees
  • Multiple payment options for added convenience
  • Positive customer reviews highlighting excellent service and satisfaction
  • Community involvement and corporate social responsibility initiatives


  • Limited physical branch network for customers who prefer in-person banking
  • Some customers may face challenges adopting digital banking platforms
  • Occasional reports of delays in customer service response times

User Experience

Axos Bank offers a seamless and user-friendly online banking experience. The website is well-designed, with a clean layout and intuitive navigation. Users can easily access their accounts, view transactions, and make payments. The platform is compatible with various devices, ensuring a consistent experience across desktop and mobile devices. However, customers who prefer in-person banking may find the lack of physical branches limiting in terms of user experience.

Pricing and Value for Money

Axos Bank offers competitive pricing in terms of interest rates and fees. Their savings and checking accounts provide attractive rates, allowing customers to grow their savings effectively. The bank also offers low or no monthly maintenance fees, providing value for money. Additionally, Axos Bank offers various financial products tailored to specific needs, ensuring customers get the best value for their money.

Customer Service

Axos Bank strives to provide excellent customer service, although there have been occasional reports of delays in response times. However, the bank offers multiple support channels, including phone, email, and live chat, to assist customers with their queries and concerns. Their customer service representatives are knowledgeable, friendly, and dedicated to resolving issues promptly.

Product Quality and Selection

Axos Bank offers a wide range of high-quality financial products and services. From various types of accounts, loans, mortgages, and investment options, customers have access to a comprehensive suite of offerings. The bank is committed to ensuring the products they provide are reliable, secure, and meet the needs of their diverse customer base.

Website Usability

The website is designed with usability in mind. It provides a seamless browsing experience, with intuitive navigation and clear labeling of services. Users can easily find the information they need and access their accounts without any confusion. The website is also optimized for speed and responsiveness, ensuring a smooth experience across different devices and internet connections.

Returns and Exchanges

Since Axos Bank primarily deals with financial services and online banking, the concept of returns and exchanges does not apply in the traditional sense. However, customers have the ability to request refunds or resolve any issues related to transactions or services. Axos Bank's customer service team is readily available to address such concerns and ensure customer satisfaction.

Promotions and Discounts

Axos Bank regularly offers promotions and discounts to attract new customers and reward loyal ones. These promotions can range from cash bonuses for opening a new account, waiving certain fees, or providing preferential interest rates on specific products. Customers can find information about these promotions on the bank's website or through marketing communications.


Axos Bank has established a strong reputation in the online banking industry. With over 20 years of experience, the bank has built a solid foundation of trust and reliability. It holds a strong financial position and adheres to stringent regulatory standards, ensuring customers can feel confident about the safety and security of their funds and personal information.

Payment Options

Axos Bank offers multiple payment options to cater to the diverse needs of its customers. Users can easily transfer funds between different accounts, make online payments, set up automatic bill payments, and initiate wire transfers. Additionally, the bank supports various electronic payment platforms, ensuring customers can conveniently perform financial transactions using their preferred methods.

Loyalty Programs

Axos Bank offers a loyalty program to reward its valued customers. Through this program, customers can earn points or receive exclusive benefits based on their banking activities and usage. These rewards can include cashback, reduced fees, access to premium services, or personalized financial advice. The loyalty program serves as an incentive for customers to maintain a long-term relationship with the bank.

Customer Reviews

Axos Bank has received numerous positive customer reviews, reflecting high levels of satisfaction with their services. Customers appreciate the convenience of online banking, competitive interest rates, and responsive customer support. The bank's dedication to providing exceptional service, seamless user experience, and commitment to financial security have consistently garnered positive feedback from its user base.

Community Involvement

Axos Bank actively participates in community involvement initiatives and corporate social responsibility activities. The bank supports various charitable organizations, promotes financial literacy programs, and encourages employee volunteering. Through these initiatives, Axos Bank demonstrates its commitment to giving back to society and making a positive impact on the communities it serves.

Shipping and Costs

As an online banking institution, Axos Bank does not involve shipping physical products. The costs associated with their services primarily depend on the specific products and services customers choose. Fees and charges may apply for certain transactions or account maintenance, but Axos Bank strives to keep them competitive and transparent. Customers can refer to the bank's fee schedule or contact customer service to understand the costs associated with their specific needs.

In conclusion, Axos Bank is a reputable and customer-centric online banking institution that offers a wide range of financial products and services. With a user-friendly website, competitive rates, and a commitment to customer satisfaction, Axos Bank provides a seamless and convenient online banking experience. While limitations in physical branches and occasional delays in customer service response times may be considered as cons, they are outweighed by the bank's strengths in terms of value for money, product quality, website usability, and positive customer reviews. Axos Bank's reputation, community involvement, and commitment to financial security make it a trustworthy choice for individuals and businesses seeking online banking solutions.