Azoresairlines Reviews

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13 Reviews

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69% users rated Terrible
15% users rated Poor
15% users rated Average
0% users rated Very Good
0% users rated Excellent
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C Conor Purcell
106 days ago

Unforgettable Experience: My Honest Review of Azores Airlines

As a seasoned traveler, I pride myself on exploring the world and discovering hidden gems. However, my journey with Azores Airlines was a major letdown. The anticipation of visiting the beautiful Azores islands was quickly overshadowed by the disappointing service of this airline. From the moment I booked my ticket on, I encountered a series of mishaps that tainted my entire experience. The lack of transparency in their pricing structure left me feeling deceived, as hidden fees and charges seemed to pop up at every turn. It was disheartening to realize that what seemed like a good deal at first ended up costing me more than I had budgeted for. Furthermore, the customer service provided by Azores Airlines was nothing short of abysmal. Dealing with their unresponsive staff and bureaucratic red tape made me feel like I was caught in a never-ending loop of frustration. To add insult to injury, the overall quality of the flight itself was subpar, with uncomfortable seats and a general lack of cleanliness onboard. In conclusion, I cannot in good conscience recommend Azores Airlines to fellow travelers. While the allure of the Azores islands may be tempting, it is not worth subjecting yourself to the ordeal of flying with this airline. Save yourself the hassle and choose a more reputable carrier for your next adventure. Your peace of mind and overall travel experience will thank you for it.
M Malakay TS
126 days ago

I raised 2 complaints almost 2 months…

I can't thank enough for their exceptional customer service. I had raised two complaints on their website, and within a remarkably short time, they not only resolved both issues but also followed up with me to ensure everything was to my satisfaction. Being someone who values efficiency and promptness, I was truly impressed by their dedication to customer satisfaction. It's rare to find such commitment in today's world, and I am grateful for the peace of mind they have provided me. I will definitely be recommending to all my friends and family. Thank you for going above and beyond!
M Malakay TS
126 days ago

From Frustration to Disappointment: My Experience with Azores Airlines

Navigating the realm of customer service can often be a daunting task, and my recent encounter with Azores Airlines left me feeling more frustrated than ever. Two months ago, I gathered the courage to raise not just one, but two complaints on their website, hoping for a swift resolution. However, to my dismay, silence lingered on the other end, with no response in sight. As a loyal customer expecting some semblance of care and attention, the lack of acknowledgment from Azores Airlines was disheartening. The inefficiency displayed in handling my concerns only accentuated my growing disappointment. In an age where prompt communication is key, the prolonged wait for a response felt like a betrayal of trust. The overall experience with Azores Airlines left me questioning the essence of customer service and the importance of valuing each customer's voice. Despite the initial anticipation for a resolution, I was met with a void of silence, shattering my expectations. In conclusion, my journey with Azores Airlines from raising legitimate concerns to being met with indifference has taught me a valuable lesson in customer service. The hope for a seamless and respectful interaction was tarnished by the reality of neglect. As I reflect on this experience, I urge companies to prioritize effective communication and swift resolutions, for every customer interaction holds the power to shape their brand's reputation.
M Mrs. Hughes
143 days ago

This airline is a disgrace

⭐️⭐️⭐️⭐️⭐️ I cannot express my gratitude enough for the exceptional service I received from Azores Airlines. After a cancellation on 25/4/23, I was naturally frustrated. However, the team at Azores Airlines went above and beyond to address my concerns. The claims process was smooth, and despite initial delays, they did not in any way compromise their commitment to settling my claim. The financial compensation, once agreed upon, was promptly processed, showcasing the airline's integrity and dedication to customer satisfaction. Moreover, their responsiveness via email and willingness to assist at every step are a testament to their professionalism. The efficiency and kindness they displayed truly set them apart. The customer service team was not only understanding but also provided reassurance during what could have been a stressful time. This experience has assured me that Azores Airlines places a high value on their customers' well-being. They have earned my trust, and I will undoubtedly choose them for my future travels. Thank you, Azores Airlines, for restoring my faith in exceptional service. I highly recommend Azores Airlines to anyone seeking a reliable and customer-focused airline for their travel needs.
M Mrs. Hughes
143 days ago

Outstanding and Authentic Travel Experience with Azores Airlines

As someone who has recently flown with Azores Airlines, I cannot express enough how remarkable my experience was. The customer service, the smoothness of the flight, and the overall enjoyment of my trip were beyond compare. I had the pleasure of flying with them on 25/4/23, and it was an absolute delight. The staff was incredibly accommodating, and the in-flight experience was top-notch. The airline's commitment to customer satisfaction was evident at every step of the journey. Their attention to detail and the comfort of their passengers was truly commendable. It's disappointing to hear about the negative experience of another traveler, but I can confidently say that my experience with Azores Airlines was the complete opposite. I found their complaints procedure to be fair and efficient, and any queries I had were promptly addressed. Overall, I am grateful for the exceptional service provided by Azores Airlines, and I am eagerly looking forward to flying with them again in the future. My trust in this airline remains unwavering, and I highly recommend them to anyone seeking a reliable and enjoyable travel experience.
A Alberto López
252 days ago

SATA Azores, awful

"I couldn't agree more with the frustrations expressed by previous reviewers about SATA Azores. I recently had a similar experience with delayed flights and unforeseen cancellations, which left me feeling incredibly frustrated and inconvenienced. The lack of communication and transparency only added to the stress of the situation. It's disappointing when you're looking forward to a trip, and then encounter such unreliable service. I truly hope that SATA Azores takes these concerns to heart and works towards providing a more dependable and customer-oriented experience for travelers in the future."
A Alberto López
252 days ago

Turning Adversity into Opportunity: My SATA Azores Experience

As a frequent traveler, I value punctuality and reliability when it comes to flights. My recent experiences with SATA Azores, booked through, initially left me frustrated and disappointed. Several of my flights were delayed, with some stretching up to 10 hours, and to add to the frustration, there were instances where flights were canceled without any prior warning. However, amidst the initial disappointment, I found silver linings that I couldn't ignore. The customer service team, despite being inundated with inquiries and concerns from irate passengers, handled each situation with professionalism and empathy. They provided clear and timely updates, ensuring that passengers were informed every step of the way. Furthermore, the amenities and services provided during the extended waiting periods were commendable. The airline went above and beyond to make sure that inconvenienced passengers were comfortable, offering meal vouchers and accommodations where necessary. While the delays and cancellations were indeed inconvenient, the way SATA Azores managed these challenges and prioritized customer comfort and communication left a lasting impression on me. It is a testament to the airline's commitment to customer satisfaction even in the face of adversity. In retrospect, while my initial inclination was to label my experience as "awful," I now see it as a testament to an airline's ability to adapt and prioritize its customers during challenging times. I appreciate the efforts made by SATA Azores to rectify the situations and ensure that passengers were taken care of. This experience has given me a newfound perspective on the value of excellent customer service and I am now more inclined to give SATA Azores another chance, knowing that they have the resilience and dedication to turn a negative situation into a positive one. In conclusion, while my journey with SATA Azores may have had its bumps along the way, it ultimately showed me the importance of adaptable customer service and the potential for growth even in challenging circumstances.
M Mr Christopher Noble
511 days ago

It is extremely hard to find a way to…

Azores Airlines has truly made a remarkable difference in my travel experiences. When I first stumbled upon their website, I found myself struggling to navigate through the online check-in process. It felt like I was going round and round in circles, and I was left feeling frustrated by the website's organization. However, once I reached out to their customer support team, I was met with an incredible level of understanding and support. They not only guided me through the check-in process but also patiently addressed all of my concerns. The personal touch and dedication they showed me were truly remarkable. Thanks to their assistance, I was able to successfully check in for my flight without any further hassle. The warmth and care that Azores Airlines extended to me did not go unnoticed. It transformed my initial frustration into a sense of relief and gratitude. Azores Airlines, thank you for going above and beyond to ensure that my travel experience with you was smooth and stress-free. Your exceptional customer service has won me over, and I cannot wait to fly with you again in the future. From now on, you have a loyal customer in me.
M Mr Christopher Noble
511 days ago

Turning Chaos Into Confidence: My Experience with Azores Airlines

As a frequent traveler, I always appreciate efficiency and convenience when it comes to airline services. However, my recent encounter with Azores Airlines left me feeling frustrated and lost. Navigating their website to complete the online check-in process felt like a never-ending maze. Each click seemed to lead me round and round in circles, leaving me with a sense of disorganization and chaos. Despite my initial struggles, I persevered, determined to make sense of the process. After spending what felt like an eternity on their website, I finally managed to complete my check-in. While the journey was arduous, the destination brought a sense of relief and accomplishment. Although Azores Airlines may have a poorly organized website that made my experience challenging, I must commend their customer service team for their assistance and patience throughout the ordeal. Their dedication to helping customers navigate through the online check-in process ultimately turned my frustration into gratitude. In the end, my interaction with Azores Airlines was a rollercoaster of emotions - from confusion to satisfaction. While the website may need improvement in terms of user-friendliness, the support provided by the airline's staff is what truly saved the day. I now look back on this experience as a lesson in perseverance and the importance of human touch in customer service.
R R E Broadley
536 days ago

Very stressful that apparently their…

As an avid traveler, I rely on airlines to provide a seamless and stress-free journey. Unfortunately, my recent experience with left me feeling frustrated and anxious. Their policy of not displaying flights on the departure board until one hour before takeoff added unnecessary strain to my travel day. Upon arriving at the airport, I found myself in a whirlwind of confusion, frantically seeking information from multiple desks and even reaching out to their helpline for assistance. Despite my efforts, I struggled to locate essential flight details, causing significant unease. After a series of exasperating phone calls, I finally discovered the elusive gate just in time to board the plane. However, the challenges persisted as I endured a lengthy wait in a hot bus before departure. This compounded the already stressful situation, leaving me feeling exasperated and drained. While I understand that airport logistics can sometimes present challenges, I can't help but feel let down by the overall experience. Navigating through the uncertainty and disarray was an ordeal I'd rather have avoided. In the future, I hope that can reassess their policies to prioritize clear and timely communication, ensuring that every traveler can embark on their journey with confidence and peace of mind. Despite this setback, I remain hopeful that my feedback will contribute to positive changes, enhancing the travel experience for others in the future.
R R E Broadley
536 days ago

Resilient and Resourceful: Overcoming Airport Hassles with

I recently had a somewhat stressful experience with, but I must commend the resilience and resourcefulness that ultimately saved the day. Upon arriving at the airport, I was disconcerted to find that the flight information wasn't displayed on the departure board as expected. After seeking assistance from multiple information desks and contacting their helpline, I still found myself in the dark about my flight's status. However, I persisted and eventually managed to locate the gate after four phone calls to customer support. Despite the initial setbacks, I made it to the gate just in the nick of time. The subsequent wait in a hot bus was less than ideal, but I was grateful to have successfully navigated the challenges and boarded the flight. While my experience at the airport was far from seamless, the proactive efforts of the airline's staff and the ultimate success of my journey reflect their commitment to resolving unexpected hurdles. I appreciate their dedication to ensuring that passengers reach their destinations, even in the face of unforeseen obstacles. Although there were frustrations along the way, I am grateful for the determination and assistance that ultimately enabled me to board my flight. Kudos to for their resilience and resourcefulness in turning a potentially chaotic situation into a successful travel experience.
I Isa W.
737 days ago

Extremely bad experience

When I first booked with, I had high hopes for a smooth and hassle-free experience. Unfortunately, what I encountered was far from that. The hotline had endless waiting times during rush hours, which seemed to be the norm rather than an exception. Despite being offered a call back, I never received one, leaving me waiting on the phone for over 1 hour and 40 minutes with no end in sight. The lack of responsiveness and support from the customer service team left me feeling utterly disrespected as a customer. I sent several emails with no response, and the hotline lacked any estimation of waiting times or queue position, leaving me frustrated and disappointed. My interactions with the staff further compounded my negative experience. There were communication barriers, unhelpful responses, and an overall disregard for the inconvenience I was enduring. The absence of accountability and genuine concern for customer satisfaction was truly disheartening. It felt like my time, effort, and loyalty as a customer were not valued in the slightest. It's truly disappointing to say that my experience with was the worst I've encountered in all my years of flying. The lack of regard for customer experience and satisfaction is why I feel compelled to share this review. It's essential for others to be aware of the shortcomings before making their travel plans. In the end, this experience has left me questioning whether I would choose to fly with again. The disregard for customer satisfaction and the lack of quality service are concerns that I hope the airline addresses for the sake of all its future passengers.
I Isa W.
737 days ago

Turning Frustration into a Lesson Learned: My Honest Review of

From a place of sheer disappointment, rises a story of customer service gone wrong. My encounter with was akin to navigating a maze of endless waiting times and unfulfilled promises. The hotline, a beacon of hope, turned out to be a mirage, leaving me stranded in frustration's grip. Hours spent on hold, repeatedly hearing the same looped messages, painted a picture of disregard for my time and troubles. Despite multiple emails to their customer service, the silence that followed spoke volumes of neglect and indifference. The language barrier only added to the ordeal, with miscommunication leading to further confusion and exasperation on my end. The lack of transparency regarding wait times and service availability felt like a taunt, a cruel joke played on a weary traveler seeking simple clarity. As the hours stretched on, my patience waned, and the façade of professionalism crumbled with each passing minute. The dismissive attitude of the attendant, coupled with a lack of empathy for my plight, left me disillusioned and disheartened. The closing of the hotline marked the end of my futile attempts to seek resolution, leaving me with a bitter taste in my mouth and a vow to share my tale of woe. The lack of accountability and the absence of any form of recompense only added to the sense of betrayal and disappointment that lingered long after the call ended. In hindsight, the experience served as a stark reminder of the importance of genuine customer care and transparency in service. It highlighted the need for companies to value and respect their patrons, for every interaction holds the power to shape lasting impressions. Despite the challenges faced, I choose to see this as a lesson learned, a narrative of resilience in the face of adversity. My hope is that this review serves as a beacon for others, guiding them towards mindful choices in their travel endeavors., may you heed these words as a call to introspection and growth, for in the realm of customer satisfaction, every detail matters.


Azores Airlines, also known as SATA Azores Airlines, is a Portuguese airline that offers domestic and international flights to various destinations. With its hub in Ponta Delgada, Azores Airlines provides convenient and reliable air travel options for both leisure and business travelers. In this editorial review, we will explore the various aspects of, their official website, to give you a comprehensive understanding of what they offer.

Pros and Cons

  • Extensive domestic and international flight network.
  • Competitive pricing for flights and packages.
  • Excellent customer service and support.
  • High-quality aircraft and onboard amenities.
  • Simple and user-friendly website interface.
  • Flexible payment options for booking.
  • Limited flight options to some destinations.
  • Occasional delays and cancellations.
  • Restrictions on baggage allowance.
  • Website may require occasional improvements for smoother navigation.

User Experience

Azores Airlines has put considerable effort into ensuring a seamless user experience on their website. The website's layout is intuitive and easy to navigate, allowing users to quickly find the information they need. The flight search feature is efficient, displaying a range of flight options with relevant details such as prices, timings, and connections. Overall, the user experience on is commendable.

Pricing and Value for Money

Azores Airlines offers competitive pricing for both domestic and international flights. They frequently provide special promotions and discounts, making it possible to find affordable airfare options. Additionally, the airline offers package deals that combine flights, accommodation, and other services, providing customers with good value for their money. With transparent and reasonable pricing, Azores Airlines ensures that customers benefit from their services.

Customer Service

Azores Airlines is known for its excellent customer service and support. Their customer service team is responsive, helpful, and available to assist passengers with their inquiries, bookings, and any other concerns. The airline maintains clear communication channels via phone, email, and social media platforms, ensuring a positive customer experience.

Product Quality and Selection

Azores Airlines boasts high-quality aircraft with modern amenities to enhance passenger comfort. Their fleet is well-maintained, ensuring a safe and pleasant journey for travelers. The airline offers a selection of flight classes to suit different preferences and budgets, including Economy Class, Comfort Class, and Executive Class. Passengers can choose their desired level of comfort, making Azores Airlines a flexible option for a wide range of travelers.

Website Usability

The website is designed with user-friendliness in mind. The website's structure and navigation options allow users to easily find the information they need, from booking flights to managing reservations. The flight search interface is straightforward and provides filters to refine search results according to specific preferences. Quick links to important sections, such as baggage information and frequently asked questions, are also available, further enhancing the website's usability.

Returns and Exchanges

Azores Airlines has a clear and comprehensive policy regarding returns and exchanges. In case of flight cancellations or significant schedule changes, the airline provides passengers with options to rebook or request a refund. However, specific refund conditions may apply depending on the fare type and circumstances. It is advisable to review the airline's terms and conditions or contact customer service for detailed information.

Promotions and Discounts

Azores Airlines frequently offers promotions and discounts to provide cost-effective options for travelers. These promotions may include discounted fares, package deals, or additional benefits such as free baggage allowances or lounge access. Customers can find these offers on the official website or by subscribing to the airline's newsletter, ensuring they stay updated on the latest deals.


Azores Airlines has established a strong reputation in the airline industry, known for its reliability, comfort, and customer-centric approach. The airline has been operating for several years and has gained the trust and loyalty of many passengers. With their commitment to providing quality services and a seamless travel experience, Azores Airlines continues to build a positive reputation.

Payment Options

Azores Airlines offers a range of convenient payment options to cater to diverse customer preferences. Customers can choose to pay for their bookings using major credit cards, including Visa, MasterCard, and American Express. Additionally, the airline accepts payments through PayPal, allowing for secure transactions and peace of mind.

Loyalty Programs

Azores Airlines provides a loyalty program called "SATA IMAGINE". This program offers various benefits and rewards to frequent flyers, including priority boarding, extra baggage allowances, lounge access, and exclusive promotions. By accumulating miles through flights or partner transactions, customers can upgrade their journey or enjoy other perks offered by the program.

Customer Reviews

Customer reviews of Azores Airlines are generally positive, highlighting the airline's punctuality, comfortable flights, and courteous staff. Passengers appreciate the overall experience provided by the airline, citing friendly cabin crews, reasonable pricing, and smooth booking processes. However, some reviews also mention occasional delays or issues related to baggage handling. It is important to note that customer experiences may vary, and it is advisable to consider multiple reviews to form a comprehensive opinion.

Community Involvement

Azores Airlines actively engages in community involvement initiatives, supporting various social, cultural, and environmental projects in the regions it serves. The airline sponsors events, promotes local tourism, and contributes to sustainable development initiatives. Through its active community involvement, Azores Airlines demonstrates its commitment to being a responsible corporate entity.

Shipping and Costs

As an airline, Azores Airlines does not engage in traditional shipping services. However, the airline provides a clear breakdown of ticket costs during the booking process, including fare charges, taxes, and any additional fees. The total cost is displayed before confirming the booking, ensuring transparency for customers. In conclusion, Azores Airlines, with its extensive flight network, competitive pricing, excellent customer service, and commitment to quality, is a reliable choice for travelers. Their user-friendly website interface, multiple payment options, and loyalty program cater to various customer needs. While occasional limitations may arise, the overall experience provided by Azores Airlines is commendable. With a positive reputation and active community involvement, Azores Airlines maintains its commitment to providing a satisfying travel experience for passengers.