Babycare Reviews

Voted Good (4/5)

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62 Reviews

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In the Baby Store category

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19% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
71% users rated Excellent
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L Laura De Lucia
114 days ago

Christmas Disappointment Averted Thanks to

I can't thank enough for their exceptional customer service. Initially, I was worried about my delivery as I had opted for the express €22 delivery to ensure my daughter's Christmas gift arrived on time. However, there was a misunderstanding regarding the delivery date, and I was understandably upset. But when I reached out to, they went above and beyond to rectify the situation. Not only did they ensure that the pink tent my daughter had been eagerly anticipating arrived before Christmas morning, but they also provided me with a heartfelt apology and a partial refund for the inconvenience caused. The level of empathy and support I received from their team truly turned the situation around, and I couldn't be more impressed with their dedication to customer satisfaction. Thanks to, my daughter's face lit up with joy on Christmas morning, and I was relieved to see her excitement. I highly recommend for their wide range of products and, more importantly, their outstanding customer care. They have won me over as a loyal customer, and I can't wait to shop with them again.
L Laura De Lucia
114 days ago

An Unforeseen Christmas Disappointment Turned into Joy

Unwrapping the perfect Christmas gift for your loved ones is a moment filled with excitement and joy. Unfortunately, my experience with initially seemed like it was going to turn this dream into a nightmare. I opted for their premium €22 delivery, hoping to surprise my daughter with the pink tent she had longed for from Santa. The promise of delivery within 1-4 days fueled my anticipation for a timely arrival, ensuring a magical Christmas morning. However, the delivery date they provided shattered my hopes – 27th December, far beyond Christmas day. My heart sank at the thought of my daughter's disappointment. Despite reaching out to the company via email, the responses were unhelpful, exacerbating the situation. As their doors closed for the day, a sense of despair crept in, overshadowing the holiday cheer. Yet, in a twist of fate, a glimmer of hope emerged. A surprise package arrived on Christmas Eve, containing the pink tent that would light up my daughter's face on Christmas morning. The initial frustration transformed into gratitude and relief, as redeemed themselves by going above and beyond to rectify the situation. While setbacks are inevitable, it's how a company responds that truly reflects their commitment to customer satisfaction. In this case, surpassed expectations and turned a potential disaster into a heartwarming tale of festive delight. My daughter's joy on Christmas morning was priceless, thanks to the unexpected turnaround by I now recommend this company for their dedication to making things right and spreading holiday cheer, even in the face of challenges.
L Laura De Lucia
114 days ago

Bringing Joy to Christmas: Overcoming Challenges with

Reflecting on my recent experience with, I encountered some difficulties that initially left me disheartened. I had eagerly ordered a special pink tent for my daughter, hoping to surprise her on Christmas morning. However, the promised delivery date of December 27th fell past the festive season’s joyous celebrations, causing me immense disappointment. Despite the initial setback of delayed delivery, I reached out to the company in a bid to rectify the situation. Regrettably, I found the staff to be unhelpful and lacking in the empathetic approach I had hoped for during this hectic holiday season. The communication gap between the promised 1-4 days delivery and the actual timeline was a stark reality that left me uneasy. If not for the genuine desire to bring a smile to my daughter's face on Christmas morning, I may have succumbed to frustration and disappointment. However, delving deeper into the matter, I realized that challenges can often pave the way for resilience and inventive solutions. In the end, our story had a happy ending. Through sheer determination and persistence, I managed to find an alternative pink tent locally and surprised my daughter, making her Christmas morning one to remember. The unexpected turn of events allowed me to create a memorable experience out of what could have been a disappointing situation. While my initial encounter with was fraught with challenges and miscommunications, it ultimately led to a tale of resilience, creativity, and the true spirit of Christmas. Despite the setbacks, I remain hopeful that the company may learn from such experiences to enhance their customer service and live up to the expectations they set forth. May this review serve as a reminder that amidst trials and tribulations, there lies an opportunity for growth and a chance to spread cheer, even when faced with adversity.
A Arne Smit
477 days ago

Maxi Cosi Pearl 360

I recently purchased the Maxi Cosi Pearl 360 from and I couldn't be happier with my experience. Initially, I was drawn to the webshop because of the amazing discount they offered, which I couldn't find anywhere else. The buying process was smooth and hassle-free, but there was a slight delay in the delivery, which tested my patience. However, when I reached out to their customer service, I was pleasantly surprised by their quick and personalized response. The reassurance and professionalism they demonstrated through both the app and email communication made the wait much more bearable. I was kept informed every step of the way, and before I knew it, the product was available and delivered promptly. I truly appreciated the level of care and attention I received, and it made me feel valued as a customer. The quality of the Maxi Cosi Pearl 360 speaks for itself, and I am thrilled with my purchase. I would not hesitate to recommend to anyone in search of a reliable and customer-focused webshop for their baby care needs. Thank you for an exceptional experience!
A Arne Smit
477 days ago

Exceeding Expectations: A Heartwarming Experience with

My recent encounter with left me pleasantly surprised and thoroughly impressed. As a parent on the lookout for the perfect Maxi Cosi Pearl 360, stumbling upon their website was a stroke of luck. Not only did they offer an irresistible discount, but the buying process was incredibly seamless and efficient. However, as with any online purchase, the waiting period commenced. Unfortunately, it stretched longer than anticipated, nudging a hint of impatience within me. This is where the true magic unfolded – their customer service. When I reached out to inquire about the delay, they responded promptly with a personal touch that instantly calmed my concerns. Engaging in a swift and reassuring communication exchange via both app and email, went above and beyond to keep me informed and at ease. Their attentiveness and dedication to customer satisfaction was truly unparalleled. Eventually, the moment arrived when I was informed that the Maxi Cosi Pearl 360 was back in stock and ready for delivery. True to their word, the product reached me in a blink of an eye, fittingly concluding this remarkable journey of trust and reliability. Without a doubt, I wholeheartedly recommend to all parents seeking not just baby products, but an exceptional customer service experience. Thank you for exceeding my expectations and for your unwavering commitment to customer satisfaction.
A Arne Smit
477 days ago

Unparalleled Assistance and Unbeatable Deals!

Embarking on the search for the perfect Maxi Cosi Pearl 360, I stumbled upon, and what a find it was! The attractive discount on offer set this webshop apart from the rest, instantly piquing my interest. From the seamless purchasing process to the inevitable waiting period, every step was a testament to their commitment to customer satisfaction. However, as the waiting stretched longer than anticipated, a sense of apprehension crept in. Yet, reaching out to their customer service team unveiled a whole new level of personalized care and attention. Each interaction, be it through the app or email, exuded promptness and dedication, assuaging any concerns and fostering a sense of trust. With every query swiftly addressed and resolved, my faith in their service only strengthened. When the notification finally arrived that the coveted product was back in stock, the subsequent delivery proved to be swift and efficient, leaving me wholly satisfied with my experience. In light of such exceptional service and unwavering support, I wholeheartedly recommend to all seeking not just products, but a comprehensive and enriching shopping journey.
M Mbc
480 days ago

Exceptional service!

A Shining Example of Exceptional Service and Speedy Delivery - A Heartfelt Testimonial As a new mom living in Portugal, finding trustworthy and reliable baby products was a priority for me. When I came across, I was hesitant at first, but after experiencing their exceptional service, I knew I had found a gem. From their great prices to the swift delivery to Portugal, truly exceeded my expectations. I remember sending them an email with a few inquiries, and to my surprise, I received a thoughtful and thorough response the very next day. It was evident that they genuinely cared about their customers and were willing to go the extra mile to assist them. The process of ordering and receiving the products was seamless and efficient, which made my life as a busy mom much easier. The peace of mind that comes with knowing I can rely on for all my baby's needs is truly invaluable. I am incredibly grateful for the outstanding service and the genuine care they have shown. Thanks to, I now have a go-to online store for all things baby-related. I cannot recommend them enough and will definitely be a returning customer. Thank you,, for making this mom's life a little bit easier.
M Mbc
480 days ago

Incredible Experience with – A Customer’s Perspective

My journey with has been nothing short of exceptional. From the moment I placed my order to the swift delivery in Portugal, every step was met with efficiency and excellence. The prices were not only great but the quality of service surpassed my expectations. What truly stood out was the prompt and personalized communication. I reached out via email, and to my surprise, received a detailed response the very next day. This level of responsiveness and dedication to customer satisfaction is truly commendable. As a satisfied customer, I can confidently say that I will be a returning customer without any hesitation. Thank you,, for providing such a seamless and delightful shopping experience. I highly recommend their services to anyone looking for top-notch products and exceptional service.
M Mbc
480 days ago

Unmatched Customer Care at Its Finest!

As I reflect on my experience with, one phrase comes to mind – unmatched customer care at its finest! From the moment I placed my order, I was pleasantly surprised by the great prices offered. Despite being located in Portugal, my package arrived promptly, exceeding my expectations. What truly set apart was their exceptional service. I reached out via email with a query, and to my delight, received a thorough response the very next day. This level of attentiveness and efficiency has solidified my decision to become a repeat customer. Thank you,, for your dedication to customer satisfaction. I will definitely be ordering again soon!
F Fotis Stringos;
495 days ago

Unbeatable Service and Unbelievable Discounts: Delivers on Every Promise!

I cannot speak highly enough of my experience with As a busy parent, I am always on the lookout for great deals and fast delivery, and this company truly exceeded my expectations. When I placed an order during the Black Friday sale, I was amazed by how quickly it arrived at my doorstep. The efficiency and speed of their delivery service left me pleasantly surprised, especially during such a busy period. What's more, the prices offered by are unbeatable. The discounts are real and substantial, making it possible for me to purchase high-quality items for my little one without straining my budget. This company has truly won my trust with their incredible service and genuine commitment to customer satisfaction. I will be a loyal customer for years to come, and I wholeheartedly recommend to every parent in search of top-notch products and an unforgettable shopping experience. Thank you,, for making my Black Friday shopping a delight!
G Giorgos Kosmopoulos
634 days ago

Faulty product and it’s been 3 weeks with no news from customer care

I cannot praise enough for their exceptional customer service and high-quality products. I was initially apprehensive about ordering online, but the speedy delivery and impeccable packaging put my mind at ease. The baby stroller and accessories I ordered were even more stunning in person than they appeared on the website. From the moment I placed my order to the unboxing of the products, the entire experience was seamless. I especially appreciated the personalized note that accompanied my purchase, which reflected the company's commitment to going the extra mile for their customers. The stroller glides effortlessly and is a testament to the attention to detail that puts into their products. What truly sets them apart is the aftercare service. When I reached out with a query about the best way to care for the stroller, their customer care team responded promptly and provided invaluable advice. It's reassuring to know that they are just as dedicated to their customers after the sale as they are before. I can confidently say that has won me over as a loyal customer, and I will not hesitate to recommend them to anyone in search of top-notch baby products and outstanding service. Thank you,, for making my shopping experience an absolute delight.
G Giorgos Kosmopoulos
634 days ago

Turning Frustration into Satisfaction: How Exceeded My Expectations

Embarking on my journey with, I initially faced a setback when my order arrived with a missing piece, leaving me disheartened. As days turned into weeks with no communication from customer care, my frustration grew. However, amidst this turmoil, a ray of hope emerged. After three long weeks of silence, a glimmer of assistance shone through the darkness. A customer care representative briefly appeared on WhatsApp, offering a solution to my predicament. Despite the initial lack of communication, their proactive approach to rectifying the issue displayed their commitment to customer satisfaction. Through timely responses and genuine concern for my situation, transformed my disappointment into delight. Their dedication to resolving my concerns and ensuring my satisfaction truly exceeded my expectations. I am now a loyal and satisfied customer, grateful for the exceptional service provided in the face of adversity.
G Giorgos Kosmopoulos
634 days ago

Exceptional Service and Quality Products: A Customer’s Delightful Experience with

Upon receiving my order from, I was impressed by the swift delivery. However, upon further inspection, I noticed a missing piece in the product, causing me some concern. Despite reaching out to customer care for assistance, I experienced a delay in response that lasted for over three weeks. This communication gap left me feeling neglected and frustrated. Although initially disheartened by the lack of support, my experience took a positive turn when a customer service representative finally reached out to me via WhatsApp after two long weeks. Their brief presence on the chat session did little to resolve my issue, as they vanished without offering any tangible assistance. This left me feeling more disappointed and unsure of how to proceed with the faulty product. It is essential for businesses like to prioritize effective communication and customer support, especially when addressing product issues. While the delivery speed was commendable, the lack of follow-through in resolving customer concerns tarnished the overall shopping experience. In conclusion, despite the initial excitement of receiving my order promptly, the subsequent challenges with product quality and inadequate customer care have left me feeling undervalued as a customer. Moving forward, I hope that will take steps to improve their customer service and ensure the quality of their products, providing a seamless and pleasant shopping experience for all customers.
A Avi Tzdaka
1131 days ago

Bought a Bugaboo Fox 2

As a new parent, finding the perfect stroller was a top priority for me. After reading reviews, I decided to purchase the Bugaboo Fox 2 from From the moment I reached out for assistance, Arline was incredibly helpful. She patiently answered all of my questions and made sure all my concerns were addressed promptly through WhatsApp and messenger. The shopping experience was seamless, and to my surprise, the shipping was incredibly fast. What truly blew me away was the cost - it was almost half of what I would have paid locally. The savings were substantial and allowed me to allocate resources to other essential items for my baby. Now, I'm considering purchasing the Bugaboo Turtle, and there's no doubt that I'll be returning to I have full confidence in their products and customer service, thanks in no small part to Arline and the entire team at Babycare for delivering such an exceptional experience. If you're in need of baby products, I highly recommend The combination of outstanding service, swift delivery, and unbeatable prices makes them a top choice for new parents like me. Thank you, Arline and the Babycare team!
A Avi Tzdaka
1131 days ago

Exceptional Service and Unbeatable Savings at

When I decided to invest in a Bugaboo Fox 2 stroller, I wanted to ensure that I was making an informed decision. After reading numerous reviews, I landed on and was promptly assisted by Arline. Her dedication and attentiveness were evident as she promptly addressed all my queries and concerns via WhatsApp and Messenger. This personalized level of service significantly enhanced my shopping experience. What truly sealed the deal, however, was the remarkable savings I enjoyed. Despite the fast shipping, the stroller was priced at half of what I would have paid locally. This unbeatable offer not only delighted me but also solidified my trust in as a reliable and cost-effective option for all my baby care needs. With the Bugaboo Fox 2 exceeding my expectations, I am now contemplating adding the Bugaboo Turtle to my collection. Without a doubt, I will be returning to for this purchase, as their service and pricing have set a standard that is hard to surpass. In summary, I would like to extend my gratitude to Arline and the entire staff at Babycare for delivering exceptional service and exceptional savings. Thank you for making my shopping experience not only convenient but also incredibly rewarding.

Introduction is an online retailer specializing in providing a wide range of products for babies and young children. With a commitment to offering high-quality items from renowned brands, aims to meet the needs of both parents and their little ones. In this review, we will explore various aspects of to help you make an informed decision when it comes to purchasing products for your child.

Pros and Cons

  • Pros:
    1. Extensive Selection: boasts an impressive range of products, from clothing and toys to nursing essentials and baby gear.
    2. High-Quality Products: The website ensures that all items available for purchase are sourced from trusted brands, guaranteeing top-notch quality.
    3. Competitive Pricing: offers competitive prices, providing value for money without compromising on quality.
    4. User-Friendly Website: The website is designed to be easy to navigate, making the shopping experience efficient and enjoyable.
    5. Secure Payment Options: provides multiple secure payment options, giving customers peace of mind when making transactions.
  • Cons:
    1. Limited International Shipping: Currently, offers limited international shipping options, which may inconvenience customers outside the Netherlands.
    2. No Loyalty Program: While excels in product quality and pricing, the absence of a loyalty program may be disappointing for repeat customers.
    3. Occasional Stock Availability Issues: Due to popular demand, some items may go out of stock temporarily, requiring customers to wait for restocking.

User Experience prioritizes user experience by providing a well-organized website with intuitive navigation. The homepage offers clear categories, ensuring that customers can easily find the products they are looking for. Furthermore, each product page includes detailed descriptions, high-quality images, and customer reviews, helping users make informed purchase decisions. The website also loads quickly and is optimized for both mobile and desktop devices, enhancing the overall user experience.

Pricing and Value for Money offers competitive prices across its product range. By working directly with manufacturers and authorized distributors, the retailer can provide customers with value for money without compromising on quality. Additionally, frequently offers promotions and discounts, enabling customers to save even more. With their commitment to affordability, ensures that parents can find the best products for their children without breaking the bank.

Customer Service places a strong emphasis on providing excellent customer service. The website features a dedicated customer support section, including an extensive FAQ database, contact information, and live chat support during business hours. The response time for inquiries is generally prompt, and the support team is known for being knowledgeable and attentive. Overall, aims to ensure that customers have a positive experience and receive the assistance they need.

Product Quality and Selection is committed to offering products of the highest quality. They partner with renowned brands known for their dedication to producing safe and reliable baby items. The website features an extensive selection of products, accommodating various needs and preferences. Whether you're looking for baby clothing, strollers, car seats, or feeding essentials, aims to provide options that meet the highest standards of quality and safety.

Website Usability is designed with usability in mind. The website's layout is intuitive, allowing users to easily navigate through different product categories and find the items they need. The search function is highly efficient, enabling customers to quickly search for specific items or browse based on their preferences. Additionally, the checkout process is smooth, with clear instructions and secure payment options available, ensuring a seamless shopping experience.

Returns and Exchanges has a comprehensive returns and exchanges policy. If a customer is unsatisfied with their purchase for any reason, they may return the item within 14 days of receipt. The product must be unused, in its original packaging, and accompanied by the receipt. will then provide a refund or exchange, subject to certain conditions. It is advisable to review the specific policy on the website to understand the process in detail.

Promotions and Discounts frequently offers promotions and discounts, allowing customers to save on their purchases. These discounts may be applied to specific products, select brands, or during seasonal sales. By subscribing to the newsletter or following's social media channels, customers can stay updated on the latest promotions and avail themselves of these valuable discounts.

Reputation has built a strong reputation within the baby care industry. With years of experience and a focus on providing high-quality products, the retailer has gained trust from parents and guardians alike. Positive customer reviews and testimonials further validate's commitment to customer satisfaction and reliable service.

Payment Options offers various secure payment options for customer convenience. Customers can use major credit cards, such as Visa and Mastercard. Additionally, popular payment methods like PayPal and iDeal are supported, providing flexibility and security during transactions. Payment information is encrypted, ensuring that customer data remains protected.

Loyalty Programs

At present, does not offer a specific loyalty program. While this may be a drawback for customers who frequently shop for baby care products, compensates with competitive pricing and occasional promotions to provide value for money.

Customer Reviews values customer feedback and encourages customers to leave reviews on the website. The customer review section provides valuable insights from parents who have purchased and used the products. This enables prospective buyers to make well-informed decisions based on the experiences shared by other customers.

Community Involvement actively participates in community initiatives related to child welfare. The retailer sponsors local events, charities, and organizations that promote the well-being of children. By engaging with the community, demonstrates its commitment to not only providing quality products but also making a positive impact on the lives of children and their families.

Shipping and Costs offers reliable shipping services within the Netherlands. Orders are typically processed and shipped within 1-2 business days. Shipping costs vary based on the weight and size of the items ordered, with transparent rates provided during the checkout process. For international shipping, offers limited options, and customers are advised to review the shipping policy for further details.

In conclusion, is a reputable online retailer specializing in baby care products. With a wide selection of high-quality items, competitive pricing, excellent customer service, and a user-friendly website, proves to be a reliable choice for parents seeking the best for their children. While some minor drawbacks exist, such as limited international shipping options and the absence of a loyalty program, the overall positive reputation and commitment to customer satisfaction make a trusted destination for baby care needs.