Users Voice for Backpackerdeals

13% users rated Terrible
3% users rated Poor
2% users rated Average
3% users rated Very Good
80% users rated Excellent
Pie Chart Review Representation for Backpackerdeals
Backpackerdeals Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 Oct 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3.5 3.6 5 1 1.4 4.7
Nov 2022 5 4.4 1 5 1.1 4.5
Dec 2022 5 5 5 5 5 5
Jan 2023 4.9 4.1 4.9 2 1.3 4.1
Mar 2023 4.2 5 3 1 5 5
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backpackerdeals.com

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Detailed Backpackerdeals Review by

Introduction

Backpackerdeals.com is an online retailer that aims to provide budget-conscious travelers with high-quality and affordable backpacking gear. Their website offers a wide selection of backpacks, sleeping bags, tents, and other outdoor gear essentials that are perfect for long-term travelers, backpackers, and adventure seekers.

Pros and Cons

Pros: - Wide selection of backpacking gear - Affordable prices - Fast and reliable shipping - Easy to use website Cons: - Limited product reviews - Customer service can be slow to respond

User Experience

The website is easy to navigate and has a clean and modern design. The products are well-organized and can be easily searched by category or brand. The checkout process is smooth and straightforward.

Pricing and Value for Money

Backpackerdeals.com offers affordable prices on a wide range of products, making it an ideal choice for budget-conscious travelers. They also offer frequent sales and discounts, which can help customers save even more money.

Alternatives

Some of the top alternatives to Backpackerdeals.com include REI, Backcountry, and Moosejaw. These websites offer similar products at similar price points.

Customer Service

While customer service can be slow to respond at times, they are generally helpful and willing to assist customers with any issues or concerns.

Product Quality and Selection

The products sold on Backpackerdeals.com are generally of high quality and designed to withstand the rigors of backpacking and long-term travel. Their selection includes products from some of the most trusted brands in the outdoor gear industry, ensuring that customers get reliable and durable gear.

Website Usability

The website is easy to use and navigate, with a clean and modern design. The search function works well, and products are well-organized.

Returns and Exchanges

Backpackerdeals.com offers a hassle-free return policy, allowing customers to return or exchange products within 30 days of purchase.

Promotions and Discounts

Backpackerdeals.com offers frequent promotions and discounts through their email newsletter and social media channels. Customers can also take advantage of their loyalty program to earn points and receive exclusive discounts.

Reputation

Backpackerdeals.com has a positive reputation among customers, who praise their affordable prices, wide selection of products, and fast and reliable shipping.

Payment Options

Customers can pay for their purchases using major credit cards, including Visa, MasterCard, and American Express.

Loyalty Programs

Backpackerdeals.com offers a loyalty program that allows customers to earn points on their purchases and redeem them for exclusive discounts and rewards.

Customer Reviews

While there are limited product reviews on the website, those that are available are generally positive, with customers praising the quality of the products and the affordability of the prices.

Community Involvement

Backpackerdeals.com is actively involved in the outdoor gear community, partnering with various organizations and events to promote outdoor recreation and adventure.

Shipping and Costs

Backpackerdeals.com offers fast and reliable shipping within the US and internationally. Shipping costs vary depending on the location and size of the order, but are generally affordable. Customers can also take advantage of free shipping promotions offered by the website.

Backpackerdeals Recent User Reviews

User Rating

5 stars

46

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Reviewer Name: Shopper

Review Submission Date: 2023-01-15

Review Title: Flooded road so booking refunded
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Review Description: The road which I was supposed to drive was flooded, so I could not make it to my booking which I had the next day. I got a full refund.Very helpful and kind customer support

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Reviewer Name: May Nguyen

Review Submission Date: 2023-01-06

Review Title: Appalling service
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Review Description: Appalling service! Do not use. Couldn't even get through to Customer Service to issue for a refund due getting Covid. The phone line keeps going to voicemail. I would not recommend this to anyone.

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Reviewer Name: Rose Lau

Review Submission Date: 2023-01-06

Review Title: Quick response with enquiries and refund.
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Review Description: Quick response from staff with all enquiries, whether it's live chat, phone or email. Good experience with requesting refund. Great experience with the tour.

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Reviewer Name: Mabel Li

Review Submission Date: 2023-01-05

Review Title: Great customer services
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Review Description: Customer services from the travel company are wonderful. I couldn't expect more on the quick reply and swift change of my booking. Thanks to Nicole and Rachael!

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Reviewer Name: Eun Jung Park

Review Submission Date: 2023-01-03

Review Title: Fantastic experience
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Review Description: Outdeck was fantastic really kind of all staffs. drink and food was good too. highly recommend for special occasions . This cruise is better than other dinner cruise which was stuck for 2 hours with many people.

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Reviewer Name: Lynn

Review Submission Date: 2022-12-23

Review Title: Return policy is horrible
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Review Description: Return policy is horrible. I requested a refund on a general admission ticket that was valid for a year after my itinerary changed. Numerous emails later, still no refund. I typically use Viator which has a super easy, immediate return policy. I won't use Backpackers any more.

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Reviewer Name: Riley Williamson

Review Submission Date: 2022-12-23

Review Title: Marion has been amazing
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Review Description: Marion has been amazing. Unfortunately one of the tours changed times for one of our activities and Marion has been able to help get us our refund. Very pleased. Definitely will be booking with Backpackerdeals again. Great customer service.

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Reviewer Name: Sandi

Review Submission Date: 2022-12-22

Review Title: Outstanding online support provision
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Review Description: Outstanding online support provided by Kyles. Receptive to needs, offered suitable alternative recommendations when asked and acted with integrity throughout correspondence. Much appreciated, Kyles. Off to Milford I go!

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Reviewer Name: lisa Schäfer

Review Submission Date: 2022-12-01

Review Title: Luke is a very good men!
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Review Description: Luke is a very good men!! He helps us a lot! Hope he can book all of my trips! :)

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Reviewer Name: Kim Epskamp

Review Submission Date: 2022-11-26

Review Title: Absolutely amazing tour- and super…
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Review Description: Absolutely amazing tour- and super helpful, there was a mix up with my tour pick up location but these guys were so accomodating and were willing and able to sort out an alternative pick up.Tour guide was great- friendly, engaging and went above and beyond for the ultimate tour experience.Great value for money- you will not regret it at all!