Backyardtravel Reviews

Voted Excellent (5/5)

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Introduction

Backyard Travel is an online travel agency offering unique and tailor-made tours and experiences in Asia. With a focus on cultural immersion and sustainable tourism, they aim to create unforgettable travel moments for their customers. Whether you're a solo traveler, a couple, or a small group, Backyard Travel provides expertly crafted itineraries to suit your preferences and interests.

Pros and Cons

• Pros:
  • Wide range of customizable tour options
  • Emphasis on cultural immersion and sustainability
  • Expert local guides with in-depth knowledge
  • Personalized customer service and support
• Cons:
  • Limited destinations outside of Asia
  • Occasional fluctuations in pricing

User Experience

Backyard Travel provides a user-friendly website with a seamless booking process. Their intuitive interface allows users to browse through various destinations and tour options easily. The detailed descriptions and images provide a clear understanding of what to expect. The ability to customize tours according to personal preferences and interests is a standout feature, enhancing the overall user experience.

Pricing and Value for Money

The pricing of tours offered by Backyard Travel varies depending on the destination, duration, and activities included. While some tours may seem higher priced compared to general group tours, it's important to consider the value for money they offer. Backyard Travel focuses on providing unique and immersive experiences, often with exclusive access to local communities and in-depth cultural interactions. The personalized service and attention to detail justify the pricing for those seeking exceptional travel experiences.

Customer Service

Backyard Travel prioritizes customer satisfaction and provides excellent customer service. Their dedicated travel experts offer personalized assistance throughout the trip planning process. From initial inquiries to post-trip feedback, they are attentive and responsive, ensuring a smooth and enjoyable experience for customers. The local guides they collaborate with are knowledgeable and add a local perspective, enhancing the overall customer service experience.

Product Quality and Selection

Backyard Travel's product offerings are of high quality, focusing on authentic cultural experiences and sustainable practices. Their carefully curated selection of tours showcases the best of each destination, allowing travelers to delve deep into the local traditions, cuisine, and history. The company maintains close relationships with local partners to ensure consistent quality and a diverse range of experiences for their customers.

Website Usability

The Backyard Travel website is user-friendly and easy to navigate. The clean layout and intuitive interface make it simple for users to search for tours, view detailed itineraries, and make bookings. The website provides comprehensive information about each tour, including highlights, inclusions, exclusions, and pricing details. The booking process is straightforward, with clear instructions and secure payment options.

Returns and Exchanges

Backyard Travel has a clear cancellation and refund policy outlined on their website. Customers are advised to review the specific terms and conditions related to their booked tour. Although certain tours may have non-refundable components due to pre-booked arrangements, the company strives to accommodate changes when possible and works closely with customers to find suitable alternatives or provide appropriate refunds.

Promotions and Discounts

Backyard Travel occasionally offers promotions and discounts on select tours and destinations. These offers are displayed prominently on their website, allowing customers to take advantage of discounted rates. By subscribing to their newsletter or following their social media channels, users can stay updated on the latest promotions and exclusive offers.

Reputation

Backyard Travel has established a strong reputation in the travel industry, particularly for their expertise in Asian destinations. Their commitment to sustainable tourism practices and cultural immersion has garnered positive reviews and commendation from both customers and industry professionals. They have received numerous accolades and awards, solidifying their reputation as a trusted provider of quality travel experiences.

Payment Options

Backyard Travel accepts major credit cards, including Visa, Mastercard, and American Express, for online payments. Secure online payment processing ensures the safety of customer transactions. Alternatively, customers can also opt for bank transfers or other payment methods, as facilitated by the company's customer service team.

Loyalty Programs

Backyard Travel offers a loyalty program for frequent travelers, rewarding them with exclusive benefits and special offers. Members of the loyalty program gain access to personalized recommendations, priority access to new tours, and additional perks. The program encourages customer loyalty and provides incentives to continue exploring Asia with Backyard Travel.

Customer Reviews

Backyard Travel has received overwhelmingly positive reviews from satisfied customers. Their attention to detail, expert guides, and exceptional travel experiences have been consistently praised. Customers highlight the personalized service, cultural immersion, and smooth logistics as reasons for their high satisfaction. The transparency and reliability of the company further contribute to the positive customer reviews, showcasing the trustworthiness and authenticity of Backyard Travel.

Community Involvement

Backyard Travel actively participates in community involvement initiatives to contribute to the destinations they operate in. They collaborate with local communities, supporting local businesses and organizations while promoting responsible tourism practices. Their efforts aim to create a positive impact by preserving local heritage, supporting conservation efforts, and empowering local communities economically and socially.

Shipping and Costs

As an online travel agency, Backyard Travel does not provide physical product shipping. However, they handle all necessary arrangements and logistics involved in the travel experiences they offer. The costs associated with tours cover accommodation, transportation, meals, activities, and applicable taxes. Any additional costs or optional extras are clearly communicated to customers during the booking process, ensuring transparency regarding the total cost of the trip.