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Introduction is a popular online store that specializes in high-quality bags, accessories, and wallets made from vegan materials. The company was founded in 1990 by Nina Lekhi and has since become a prominent brand in the fashion industry. With a commitment to sustainability, offers a range of chic and trendy products that are perfect for fashion-conscious individuals.

Pros offers a variety of products at reasonable prices. Their range of bags, accessories, and wallets is of high-quality and made from vegan materials, making them an ideal choice for eco-conscious customers. The website is user-friendly and easy to navigate, with a wide selection of products to choose from. There are also regular promotions and discounts available for customers.


Although offers a wide range of products, their selection is limited compared to other online stores. Additionally, their loyalty program and customer service could be improved. Shipping costs are also relatively high, which may discourage some customers from purchasing from the website.

User Experience provides a seamless user experience for their customers. The website is user-friendly and easy to navigate, with a stylish design. Browsing through the products is easy, and customers can sort through the collection using various criteria such as price or style. The checkout process is also straightforward, with clear information about payment and shipping details.

Pricing and Value for Money offers products at reasonable prices, considering the high-quality and eco-friendly materials used. The range of prices is relatively broad, with options available for various budgets. Customers also have the option to enjoy discounts and promotions, making products even more affordable.


There are several alternatives to, including other online stores that specialize in bags and accessories. Some popular options include Zara, H&M, and Forever 21, although these brands may not focus on eco-friendly materials.

Customer Service’s customer service could be improved. While there is a customer service number and email available, there is no live chat option. Additionally, the loyalty program could be more robust and offer more significant benefits to frequent customers.

Product Quality and Selection offers a wide variety of high-quality bags, accessories, and wallets made from vegan materials. There are options for different styles and occasions, ranging from casual to formal. Some products may be limited in selection, but the website often updates the collection with new items.

Website Usability is a well-designed, user-friendly website that is easy to navigate. The site's aesthetic is modern and chic, reflecting the brand's commitment to fashion and sustainability. The search and filter options make it easy for customers to find what they're looking for, and the buying process is straightforward.

Returns and Exchanges

Customers can return or exchange products purchased from within ten days of delivery. The item must be in its original condition and packaging, with all tags attached. The return shipping costs must be paid by the customer, but if the item is defective or damaged, will cover the return shipping fee.

Promotions and Discounts regularly offers promotions and discounts to its customers. Some deals include a percentage off their purchase or free shipping on orders above a certain threshold. Customers can also sign up for the newsletter to get updates on the latest promotions and deals.

Reputation has a good reputation among its customers. The brand is well-known for its commitment to sustainability and quality products, making it a popular choice for eco-conscious consumers. There are also positive reviews on various platforms such as Trustpilot and Google Reviews.

Payment Options accepts various payment options, including debit and credit cards, net banking, and cash on delivery for select cities.

Loyalty Programs offers a loyalty program called the "Baggit Rewards Program." Members earn points for every purchase, which can be redeemed for discounts on future purchases. However, the benefits of the program are small compared to other loyalty programs offered by other brands.

Customer Reviews

Customers have generally positive reviews about, with particular appreciation for the brand's focus on vegan and eco-friendly materials. However, some negative reviews cited issues with shipping and customer service.

Community Involvement actively participates in social and environmental causes, such as supporting animal welfare organizations and reducing waste in production.

Shipping and Costs ships across India and international locations. However, shipping costs may vary, and international shipments may be subject to additional taxes and duties. Domestic shipments may take around seven days to arrive.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...