Baggu User Reviews

Introduction

Baggu is an American company whose primary product is reusable bags. From humble beginnings in 2007, Baggu has expanded its product range to include backpacks, totes, and purses. The brand is widely known for its eco-friendly and stylish designs.

Pros and Cons

Pros: Baggu offers a wide range of products that are environmentally sustainable, aesthetically pleasing, and functional. Their pricing is competitive, and they frequently offer promotions and discounts. The company has a strong reputation for quality products and excellent customer service. Cons: Some customers have complained about the durability of the bags and the lack of padding in the products.

User Experience

Baggu's website is clean, modern, and easy to navigate, with clear product categories and a search bar. Customers can easily create an account, save products, and make purchases. However, some users have experienced issues with the checkout process and website glitches.

Pricing and Value for Money

Baggu's prices are generally affordable and reasonable, with prices ranging from $10 to $110 for a product. Customers can expect to receive products of high quality and durability.

Alternatives

Baggu's main competitors in the reusable bag market include ChicoBag, Eco-Bags, and BAGGU. Other eco-friendly fashion brands that offer similar products include Reformation and Everlane.

Customer Service

Baggu has a strong reputation for exceptional customer service, with a dedicated team that is responsive to customer inquiries and concerns. Customers can contact the company via email or phone, and they also have a live chat feature on their website.

Product Quality and Selection

Baggu's products are of high quality and made from durable materials. They offer a wide range of designs to suit different customer preferences, including simple and classic looks, playful patterns, and bold colors. However, some customers have complained about the lack of padding in certain products.

Website Usability

Baggu's website is clean, modern, and easy to navigate, with clear product categories and a search bar. However, some users have experienced issues with the checkout process and website glitches.

Returns and Exchanges

Baggu offers a hassle-free returns and exchange policy, with customers able to return or exchange products within 30 days of purchase. However, customers are responsible for the cost of return shipping.

Promotions and Discounts

Baggu frequently offers promotions and discounts on their products, including holiday sales, clearance events, and special deals for newsletter subscribers. Customers can save up to 30% off during sales events.

Reputation

Baggu has a strong reputation for quality products and exceptional customer service. They are also widely recognized for their commitment to sustainability and eco-friendliness.

Payment Options

Baggu accepts most major credit cards, including Visa, Mastercard, American Express, and Discover. They also accept PayPal as a form of payment.

Loyalty Programs

Baggu does not have a formal loyalty program but does offer a referral program where customers can earn discounts on their purchases.

Customer Reviews

Baggu has a 4.5-star rating on Trustpilot, with customers praising the quality and functionality of the products and the company's commitment to sustainability.

Community Involvement

Baggu is committed to sustainability and eco-friendliness, and they regularly participate in initiatives to reduce waste and support environmental causes.

Shipping and Costs

Baggu offers free shipping on orders over $30 within the US, and they also ship internationally. Customers can expect to receive their order within 5-7 business days in the US and up to 14 business days for international orders.