Baggu Reviews

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9 Reviews

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33% users rated Excellent
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O Oliver Simpson
307 days ago

Sending emails without being…

Unsolicited Offers: A Frustrating Experience Imagine filling your online shopping cart with a few items, not completing the purchase, and then receiving an unexpected email with a 10% discount code just 10 minutes later. This was my recent experience, and I can't say that I'm entirely pleased with it. As an avid online shopper, I understand the occasional marketing email from companies whose services I've used or products I've bought. However, in this instance, I hadn't subscribed to any newsletters or promotional updates. The fact that I received an unsolicited offer so shortly after abandoning my shopping cart left me feeling a bit unsettled. Sure, I appreciate a good deal as much as the next person, but there was something about the timing of this email that felt invasive. It's one thing to receive tailored offers based on previous purchases or expressed interest, but it's an entirely different matter to be targeted immediately after leaving a website without making a purchase. I value my privacy and expect a certain level of respect from the companies I engage with as a consumer. Receiving unsolicited offers shortly after interacting with a website certainly didn't align with those expectations. In the age of digital marketing, personalized promotions and tailored offers have become the norm. However, it's essential for businesses to balance these strategies with respect for the customer's boundaries and preferences. Intrusive marketing tactics can backfire, leaving a negative impression and potentially driving customers away. While I appreciate the intention behind the discount offer, the way it was delivered left me with a sense of discomfort. As a consumer, I believe that respect for privacy and personal space should be paramount in every interaction, including marketing outreach. In conclusion, receiving unsolicited offers, particularly immediately after interacting with a website without making a purchase, can be off-putting. While I understand the value of targeted marketing, timing and respect for privacy are crucial factors that businesses should carefully consider in their customer outreach efforts.
O Oliver Simpson
307 days ago

Sending emails without being…

My review for baggu.com Sending emails without being subscribed. Hand in a couple of items in the shopping cart - didnt order. Recieved a 10% offer discount code on mail 10 min later. Didn't subscribe to anything. Not ok.
O Oliver Simpson
307 days ago

Sending emails without being…

My review for baggu.com Sending emails without being subscribed. Hand in a couple of items in the shopping cart - didnt order. Recieved a 10% offer discount code on mail 10 min later. Didn't subscribe to anything. Not ok.
S sus
432 days ago

Outstanding Products, Disappointing Customer Service Experience

When I first discovered Baggu, I was immediately drawn to their environmentally conscious approach and their beautifully crafted products. However, my enthusiasm was significantly dampened by a disappointing customer service experience that has led me to reconsider my loyalty to the brand. Having lost a pouch, I was disheartened to learn that their policy for replacements only extended to domestic customers. As a conscientious consumer living in Canada, I was keen on obtaining a new pouch rather than purchasing an entirely new bag, which felt wasteful. After reaching out to Baggu via email, I inquired about the possibility of covering shipping and the pouch cost for a replacement. Regrettably, the response I received from the CXE team left me feeling unheard and undervalued. I was disheartened by the responses I received from M and A on the CXE team, both of whom provided differing excuses for being unable to accommodate my request. They cited costs (which I was willing to cover) and environmental reasons, which ironically aligned with my own desire for a replacement on ecological grounds. The dismissive attitude I encountered from the customer service representative, A, was the final blow. Feeling as though my concerns were being disregarded and dismissed, I was left with a profound sense of disillusionment. While I have a deep appreciation for Baggu's dedication to producing sustainable and stylish products, the evident lack of training and empowerment among their customer service team has undeniably tarnished my perception of the brand. The discriminatory treatment of international customers raises concerns about the company's commitment to inclusivity and genuine customer care. It is disheartening to acknowledge that despite my affinity for Baggu and their products, the inadequate support and dismissive stance of their customer service team have eroded my trust in the brand. Regrettably, this experience has led me to question whether I can continue to support a company that does not prioritize standing behind their products or offering equitable customer service. As a result, I find myself hesitant to make further purchases from Baggu, knowing that the level of customer support may not align with the quality of their offerings.
S sus
432 days ago

Terrible customer service

My review for baggu.com Baggu has the most dismissive and ambivalent customer service team. I truly believe they aren't trained or empower to retain customers. I lost a pouch and saw on their FAQ they offered replacements to domestic customers only. I wanted a new pouch instead of purchasing a new bag, as a new bag would be wasteful. Living in Canada (and being considered international) I emailed seeing that if I covered shipping and the cost of pouch if I could get one sent to me. Treating your customers are different tiers (when you sell globally) is discriminatory. M and A on the CXE team both and differing excuses for why a pouch could not be sent. Cost (which can be solved if I pay for it) and environmental reasons (the reason I wanted a replacement). All these excuses don't actually make sense and there is a solution yo them or is hypocritical. A on the customer service team completely dismissed my response I had and "closed the door in my face."To be honest I loved Baggu and it's products, but I think having a poorly trained team has made me look at Baggu in a different way. At the end of the day if you're not able to send a pouch over to an "international" customer just be honest with why, don't lie or dismiss someone over it. I wouldn't purchase anything from Baggu anymore, because you know there customer service will not support you or stand behind their product.
S sus
432 days ago

Terrible customer service

My review for baggu.com Baggu has the most dismissive and ambivalent customer service team. I truly believe they aren't trained or empower to retain customers. I lost a pouch and saw on their FAQ they offered replacements to domestic customers only. I wanted a new pouch instead of purchasing a new bag, as a new bag would be wasteful. Living in Canada (and being considered international) I emailed seeing that if I covered shipping and the cost of pouch if I could get one sent to me. Treating your customers are different tiers (when you sell globally) is discriminatory. M and A on the CXE team both and differing excuses for why a pouch could not be sent. Cost (which can be solved if I pay for it) and environmental reasons (the reason I wanted a replacement). All these excuses don't actually make sense and there is a solution yo them or is hypocritical. A on the customer service team completely dismissed my response I had and "closed the door in my face."To be honest I loved Baggu and it's products, but I think having a poorly trained team has made me look at Baggu in a different way. At the end of the day if you're not able to send a pouch over to an "international" customer just be honest with why, don't lie or dismiss someone over it. I wouldn't purchase anything from Baggu anymore, because you know there customer service will not support you or stand behind their product.
D Delaney C.
1172 days ago

Great value for money

Enhancing my Lifestyle with Stylish and Durable Reusable Bags Investing in sustainable and stylish products has always been a priority for me, and discovering the reusable bags from your brand has completely transformed my daily routine in the most delightful way. The concept of using reusable bags not only appealed to my eco-conscious mindset, but the stylish patterns elevated the functionality of an everyday essential to a fashion statement. The design of the bag is not only visually appealing, but it seamlessly complements and elevates my everyday outfits. The stylish patterns effortlessly blend with any look, adding a touch of personality to my ensemble. Furthermore, the durability of the bag is truly exceptional. Despite numerous washes, it has retained its shape and the vibrant colors have not faded, showcasing the superior quality of the product. I no longer have to worry about wrinkling or deterioration after washing, which speaks volumes about the longevity of this remarkable bag. Embracing this environmentally friendly alternative has not only been a conscious choice but also a stylish one. The bag's resilience and the evergreen charm of its design make it an indispensable part of my daily life. It has undoubtedly proven to be a great buy, offering remarkable value for the price. Thank you for creating a product that not only aligns with my sustainability goals but also adds a touch of flair to my everyday endeavors. I am truly delighted with my purchase and look forward to exploring more of your offerings in the future.
D Delaney C.
1172 days ago

A Fashionable and Eco-Friendly Must-Have: Baggu.com Review

As a conscious consumer, finding stylish and sustainable products is always a priority for me. Baggu.com has truly exceeded my expectations with their reusable bags. Not only are they eco-friendly, but the patterns are so chic that they effortlessly complement my daily outfits. One of the most impressive quality is the durability of these bags. Despite multiple washes, they have managed to maintain their shape and vibrancy, without a single wrinkle in sight. This speaks volumes about the excellent craftsmanship and material used in their creation. In terms of value for money, Baggu.com unquestionably delivers. The versatility and longevity of these bags make them a great investment that not only benefits the environment but also adds a touch of style to my everyday routine. I can confidently say that Baggu.com offers a fantastic product that combines fashion and sustainability seamlessly. If you're looking for a practical yet fashionable addition to your lifestyle, investing in Baggu.com's reusable bags is definitely a decision you won't regret.
D Delaney C.
1172 days ago

Transforming My Style with Eco-Friendly Chicness

Delving into the world of sustainability, I stumbled upon Baggu.com and found my fashion haven. The allure of reusable bags, like a guilt-free fashion statement, resonated with me. It wasn't just a bag; it was a style companion that effortlessly complemented my everyday outfits with its chic patterns. What truly amazed me was the resilience of the bag; after numerous washes, it still maintained its impeccable form, showing no signs of wear and tear. This product truly embodies the ethos of durability and style, a rare find in today's fast-paced fashion world. Baggu.com wasn't just a purchase; it was a conscious choice towards a greener lifestyle without compromising on style. The value for money here isn't just in the price tag but in the impact it has made on my wardrobe and mindset. Thank you, Baggu, for transforming my style with eco-friendly chicness!

Introduction

Baggu is an American company whose primary product is reusable bags. From humble beginnings in 2007, Baggu has expanded its product range to include backpacks, totes, and purses. The brand is widely known for its eco-friendly and stylish designs.

Pros and Cons

Pros: Baggu offers a wide range of products that are environmentally sustainable, aesthetically pleasing, and functional. Their pricing is competitive, and they frequently offer promotions and discounts. The company has a strong reputation for quality products and excellent customer service. Cons: Some customers have complained about the durability of the bags and the lack of padding in the products.

User Experience

Baggu's website is clean, modern, and easy to navigate, with clear product categories and a search bar. Customers can easily create an account, save products, and make purchases. However, some users have experienced issues with the checkout process and website glitches.

Pricing and Value for Money

Baggu's prices are generally affordable and reasonable, with prices ranging from $10 to $110 for a product. Customers can expect to receive products of high quality and durability.

Alternatives

Baggu's main competitors in the reusable bag market include ChicoBag, Eco-Bags, and BAGGU. Other eco-friendly fashion brands that offer similar products include Reformation and Everlane.

Customer Service

Baggu has a strong reputation for exceptional customer service, with a dedicated team that is responsive to customer inquiries and concerns. Customers can contact the company via email or phone, and they also have a live chat feature on their website.

Product Quality and Selection

Baggu's products are of high quality and made from durable materials. They offer a wide range of designs to suit different customer preferences, including simple and classic looks, playful patterns, and bold colors. However, some customers have complained about the lack of padding in certain products.

Website Usability

Baggu's website is clean, modern, and easy to navigate, with clear product categories and a search bar. However, some users have experienced issues with the checkout process and website glitches.

Returns and Exchanges

Baggu offers a hassle-free returns and exchange policy, with customers able to return or exchange products within 30 days of purchase. However, customers are responsible for the cost of return shipping.

Promotions and Discounts

Baggu frequently offers promotions and discounts on their products, including holiday sales, clearance events, and special deals for newsletter subscribers. Customers can save up to 30% off during sales events.

Reputation

Baggu has a strong reputation for quality products and exceptional customer service. They are also widely recognized for their commitment to sustainability and eco-friendliness.

Payment Options

Baggu accepts most major credit cards, including Visa, Mastercard, American Express, and Discover. They also accept PayPal as a form of payment.

Loyalty Programs

Baggu does not have a formal loyalty program but does offer a referral program where customers can earn discounts on their purchases.

Customer Reviews

Baggu has a 4.5-star rating on Trustpilot, with customers praising the quality and functionality of the products and the company's commitment to sustainability.

Community Involvement

Baggu is committed to sustainability and eco-friendliness, and they regularly participate in initiatives to reduce waste and support environmental causes.

Shipping and Costs

Baggu offers free shipping on orders over $30 within the US, and they also ship internationally. Customers can expect to receive their order within 5-7 business days in the US and up to 14 business days for international orders.