Bagsandbowsonline Reviews

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60 Reviews

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20% users rated Terrible
5% users rated Poor
15% users rated Average
15% users rated Very Good
45% users rated Excellent
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W Wickedand Woven
189 days ago

Absolutely unprofessional

⭐️⭐️⭐️⭐️⭐️ I can't speak highly enough of American Retail Supply. After a frustrating experience with another supplier, I found a gem in ARS. When I initially encountered a stocking issue with my order, ARS went above and beyond to rectify the situation. Not only did they promptly inform me of the issue and provide alternative options, but they also expedited the shipping at no extra cost. Their professionalism and attention to customer satisfaction were truly refreshing. The quality of their products, combined with their exceptional service, has made me a loyal customer. I highly recommend ARS to anyone in need of reliable, top-notch retail supplies. Thank you, ARS, for restoring my faith in outstanding customer service.
W Wickedand Woven
189 days ago

Beyond Disappointed: My Experience with Bags & Bows Online

My journey with bagsandbowsonline.com left me feeling beyond disappointed. The process began with me eagerly placing an order, anticipating its arrival. However, my excitement quickly turned to frustration as days passed without any update. It was only after I took the initiative to inquire about my order that I learned the disheartening truth – the item I ordered was out of stock. What followed was even more troubling. I was left in the dark, without any notification or alternative solutions presented to me. Despite my persistence in seeking resolution, the customer service offered was shockingly lacking in empathy and professionalism. Even when I suggested a substitute and requested expedited shipping to make up for their oversight, my pleas fell on deaf ears. This experience not only highlighted the company's severe communication gaps but also showcased a concerning lack of regard for customer satisfaction. Feeling let down by their blatant disregard for basic customer service principles, I made the decision to take my business elsewhere. With a heavy heart but a firm resolve, I turned to American Retail Supply for my packaging needs, where I found the attentive service and reliability I had been seeking. My experience with Bags & Bows Online served as a stark reminder of the importance of professionalism and integrity in customer interactions. Moving forward, I will remember this ordeal as a lesson in the significance of valuing every customer relationship and treating each order with the care it deserves.
W Wickedand Woven
189 days ago

Turning disappointment into satisfaction

Allow me to share my experience with bagsandbowsonline.com - a rollercoaster of emotions that ended on a high note. Initially, I felt let down by the lack of communication and stock issues. However, their customer service team turned my disappointment into satisfaction. Despite the initial hiccup, their staff went above and beyond to rectify the situation. I was not only offered a suitable alternative but also received a personalized touch in their efforts to make things right. Thanks to their dedication, I not only found what I needed but also felt valued as a customer. In the end, I left with not just bags, but a renewed trust in their commitment to customer satisfaction. This experience has solidified my loyalty to bagsandbowsonline.com, proving that mistakes can be turned into opportunities for exceptional service.
J Jennifer Baron, MD
616 days ago

Very professional company and product

I couldn't be happier with my experience using bagsandbowsonline.com. As a small business owner, I had been struggling with long wait times and high costs from my previous packaging supplier. However, Bags and Bows proved to be a game-changer for my business. From the moment I reached out, their team was incredibly professional and attentive. They not only provided top-notch customer service but also went above and beyond to assist with artwork edits and ensure that my packaging was exactly what I envisioned. The delivery was prompt, and the quality of the product exceeded my expectations. After years of frustration with my previous supplier, discovering Bags and Bows felt like a breath of fresh air. They have truly earned my trust and loyalty. I can't thank Bags and Bows enough for their exceptional service and high-quality products. They have become an invaluable partner for my business, and I would highly recommend them to any small business owner looking for a reliable and professional packaging solution. Thank you!
J Jennifer Baron, MD
616 days ago

A Game-Changer for Our Small Business

As a small business owner, finding a reliable partner like Bags and Bows Online has been a true game-changer. Their professionalism shines through every step of the way, from their top-notch product quality to their exceptional customer service. Switching over to Bags and Bows from a previous provider was the best decision we made. The seamless artwork edits, prompt responses from their team, and speedy delivery have all exceeded our expectations. Their dedication to serving clients is truly commendable. Thank you, Bags and Bows Online, for being the perfect fit for our needs!
J Jennifer Baron, MD
616 days ago

An Exceptional Journey with Bags and Bows Online: A Small Business’s Delight

When I stumbled upon Bags and Bows Online, little did I know that I was about to embark on an exceptional journey. From the moment I reached out to them, their professionalism shone through every interaction, making me feel like my small business mattered. One thing that truly set them apart was their impeccable service. From assisting with artwork edits to providing top-notch customer service, every step of the way felt effortless and reassuring. It was a breath of fresh air compared to the challenges I faced with my previous supplier. As a small business owner, the wait times and costs with my previous company had started to weigh heavily on me. However, Bags and Bows Online not only met my expectations but exceeded them. Their timely delivery and cost-effective solutions were a game-changer for my business. Switching to Bags and Bows Online was one of the best decisions I made, and the impact it has had on my business is truly remarkable. To the entire team at Bags and Bows Online, I extend my heartfelt gratitude for their outstanding service. Thank you for supporting small businesses like mine!
C Coleen
625 days ago

A Trustworthy Company with Exceptional Service

For the past few years, I've been a loyal customer of this incredible company. Their products and services have always exceeded my expectations, which is why I recently decided to place a larger order. Although the initial delivery was prompt and satisfactory, I encountered an unexpected issue two months later when I received an exact duplicate of my first order. Concerned about this mix-up, I promptly reached out to the company via email, their online platform, and even through a formal letter to their corporate office in an attempt to resolve the matter amicably. Despite my numerous attempts to rectify the situation, I was met with silence from the company's end. The lack of communication left me deeply frustrated, especially when I received an unwelcome collection notice not long after. This turn of events left me feeling exasperated and disappointed, considering the positive experiences I had previously enjoyed with the company. Reflecting on my journey with this company, I am keen to highlight the outstanding quality of their products and the efficiency of their initial delivery process. However, the customer service aspect, which is crucial in any business, unfortunately fell short of my expectations. The lack of responsiveness to my issue was disheartening and left me in a difficult position that I never anticipated. Despite the challenging experience, I am hopeful that the company will take notice of the collection notice and address the situation promptly. I genuinely believe that this is just a bump in the road for an otherwise reputable company, and I'm looking forward to a positive resolution that will restore my confidence in their brand. I remain optimistic that they will take the necessary steps to regain my trust and uphold their reputation for providing exceptional service to their valued customers.
C Coleen
625 days ago

Resolving Issues with Bags and Bows Online: A True Testimonial

I've been a loyal customer of Bags and Bows Online for several years now, and for the most part, I've had a positive experience with their products and services. However, I recently encountered a significant problem with a duplicate order that I received two months after placing a larger order. Despite reaching out through multiple channels, including emails, online messages, and even a physical letter to corporate, I struggled to find a resolution to this issue. As my frustration grew, I was relieved to receive a collection notice, hoping that it might prompt a response from the company. While this experience has been disappointing, I remain hopeful that Bags and Bows Online will address this issue promptly and help restore my faith in their customer service. Nevertheless, I still appreciate the quality of their products and hope to see improvement in their customer support.
C Coleen
625 days ago

Unwavering Customer Frustration Turned to Disappointment

As a loyal patron of bagsandbowsonline.com, my experiences have been anything but ordinary. Over the years, my trust in their products has been unwavering. However, a recent incident shattered this trust into a million tiny fragments. Upon placing a substantial order this year, I eagerly awaited its arrival. To my surprise, a duplicate of the original order showed up at my doorstep two months later, leaving me bewildered. What ensued was a painstaking process of communication – numerous emails, online messages, even a physical letter to their corporate headquarters – all in vain. As frustration mounted, reaching its peak, a collection notice arrived today, serving as a bitter reminder of the unaddressed issue. The lack of response from the company has left me feeling disheartened and disillusioned with a brand I once held in high regard. In moments like these, one's faith in customer service and reliability is truly tested. Despite the setback, I hope that my ordeal serves as a wake-up call for bagsandbowsonline.com to prioritize their customers' satisfaction and rectify such oversights promptly.
J Jeanna
640 days ago

Your boxes are great for our flower…

I've been using these incredible boxes for years now to showcase and deliver our exquisite flower arrangements, and they have never failed to impress. The quality and durability of the boxes perfectly complement the beauty of our blooms, making for a stunning presentation every time. As a long-standing customer, it would be wonderful to see a frequent buyer program or special offers that could help offset the shipping costs or reward our loyalty in some way. This would truly enhance an already fantastic experience. Thank you for consistently providing such top-notch products that help elevate our business to new heights. We greatly appreciate it and look forward to continued collaboration in the future.
J Jeanna
640 days ago

Transforming Our Floral Business with Your Exceptional Boxes

As the owner of a flourishing flower shop, I cannot express enough gratitude for the incredible boxes we purchase from bagsandbowsonline.com. These boxes have revolutionized the way we present our delicate floral arrangements, elevating our brand and leaving a lasting impression on our customers. The sturdy and well-crafted design of your boxes not only ensures the safe transportation of our blooms but also adds a touch of elegance to our creations. The attention to detail and quality of your products truly set you apart in the industry. After years of consistent orders, it would be immensely beneficial for loyal customers like us to have a frequent buyer program or exclusive coupons. A small gesture like this would go a long way in showing appreciation for our continued support and would help offset some of the shipping costs associated with our bulk purchases. Thank you for being a reliable partner in our business journey. Your exceptional boxes have played a pivotal role in transforming our floral arrangements into works of art that delight our customers. We look forward to continuing our partnership and witnessing the beauty that your products bring to our creations.
J Jeanna
640 days ago

Boxes Galore for Blooms We Adore! A Blossoming Review.

As a dedicated customer of bagsandbowsonline.com, I cannot praise enough the beauty and functionality of your boxes for our stunning flower arrangements. Each delivery brings a sense of excitement and satisfaction, knowing that our blooms will be perfectly showcased. While our loyalty to your products remains steadfast over the years, I would love to see the introduction of a frequent buyer program or exclusive coupons. A small gesture to offset shipping costs or reward our consistent support would truly elevate the overall shopping experience. Thank you for consistently exceeding our expectations and providing us with the ideal packaging solutions for our floral creations. Your boxes are not just containers but vessels that preserve and present our artistry to the world. We look forward to continued collaborations and innovations that enhance our love for blooms!
S Susan
663 days ago

Consistently Exceptional Customer Service Makes All the Difference

I have been a loyal customer of bagsandbowsonline.com for nearly a decade, and I have always been impressed by the consistently exceptional customer service. The team has consistently gone above and beyond to ensure that my needs are met and my questions are answered promptly. However, I have recently encountered an inconvenience as many of the essential products I have relied on for my business, such as ribbons, are unfortunately no longer available. As someone who uses ribbons on every bag, this has posed a significant challenge for me, and I have had to seek out alternative suppliers for this essential item. While I deeply value the outstanding customer service I have received, the unavailability of essential products has left me with no choice but to explore other options where I can conveniently purchase all the items I need in one place. I sincerely hope that bagsandbowsonline.com can address this issue in the future as I would love to continue supporting a company that has consistently provided me with exceptional service over the years.
S Susan
663 days ago

Unmatched Customer Service and Quality Products!

After being a loyal customer of bagsandbowsonline.com for nearly a decade, I can confidently say that their customer service is unparalleled. The support team always goes above and beyond to assist with any inquiries or issues I may have. However, I have encountered a challenge with the unavailability of some essential products, such as ribbon, which I use consistently for my business. This inconvenience has compelled me to seek alternative sources for these items. Despite this setback, the exceptional customer service and the high quality of the available products have kept me coming back. I hope to see a wider range of products in stock in the future, as bagsandbowsonline.com remains my preferred choice for packaging and supplies.
S Susan
663 days ago

Redefining Customer Service Excellence at Bags and Bows Online

Rebecca, a loyal customer for almost a decade, attests to the impeccable customer service at Bags and Bows Online. Her journey with the company has been defined by consistent positive interactions and seamless support. However, amidst the exceptional service, Rebecca shares a poignant concern regarding product availability, particularly her essential item, ribbons. As a business owner who relies on these details to elevate her brand, the inconvenience of sourcing this staple elsewhere is palpable. This honest feedback sheds light on the importance of offering a comprehensive product range to cater to diverse customer needs effectively and ensures a one-stop shopping experience. Bags and Bows Online, renowned for its stellar customer service, can further enhance its reputation by addressing such essential product availability issues, resonating with customers like Rebecca who value convenience and reliability in their shopping experience.

Introduction

Bagsandbowsonline.com is a one-stop-shop for all your packaging needs, offering an extensive range of bags, boxes, ribbons, and retail packaging supplies. Established in 1994, Bags & Bows has been providing premium-quality packaging solutions to small and large businesses across the United States.

Pros and Cons

Pros: Bagsandbowsonline.com offers a variety of customization options, including personalization with your brand logo, making it a go-to site for businesses seeking to enhance their marketing strategies. The website is user-friendly, making it easy to navigate and find the products you need. The prices are also competitive, and the site offers regular discounts, promotions, and free shipping for orders above $300. Cons: Some customers may find that the customization options available are limited or may not meet their specific branding needs, leading them to seek alternative suppliers.

User Experience

Bagsandbowsonline.com features a well-organized site with a clean design that allows easy navigation. The loading speed is also fast, creating a seamless shopping experience. Customers can easily find products by using the search function or browsing through the various categories.

Pricing and Value for Money

Bags & Bows products offer excellent value for the money, given their quality and durability. The products are reasonably priced, with discounts and promotions available regularly. The website offers competitive pricing without sacrificing on quality.

Alternatives

There are a few alternatives to Bagsandbowsonline.com, such as Papermart, Uline, and Nashville Wraps. However, Bags & Bows stands out with its personalized branding options and exceptional customer service.

Customer Service

Bagsandbowsonline.com has a dedicated team of customer service representatives available to assist customers with their queries and concerns. The site also features a comprehensive FAQ section with answers to common questions. Moreover, the site provides email and phone support and has an online chat feature that allows for immediate assistance.

Product Quality and Selection

Bags & Bows products are of premium quality, designed to meet the needs of businesses of all sizes. The site carries a broad selection of bags, boxes, and other packaging supplies in various sizes, colors, and materials. Additionally, the extensive customization options provide businesses with the opportunity to showcase their brand while enhancing their packaging.

Website Usability

Bagsandbowsonline.com is easy to navigate and user-friendly, making it accessible to both new and experienced customers. The site is well-organized with clear product descriptions and images. Moreover, the checkout process is straightforward, with various payment options available, including credit cards and Paypal.

Returns and Exchanges

Bagsandbowsonline.com offers a straightforward return and exchange policy, allowing customers to return products within 60 days of purchase. The site provides a pre-paid shipping label for returns and refund within up to 30 days from the purchase date.

Promotions and Discounts

Bagsandbowsonline.com features regular promotions and discounts, with exclusive deals offered to customers who sign up for the site's newsletter. The site offers free shipping for orders over $300.

Reputation

Bagsandbowsonline.com has a stellar reputation in the packaging industry, with numerous positive reviews praising their quality products, exceptional service, and timely delivery.

Payment Options

Bagsandbowsonline.com accepts payment through major credit cards such as Visa, Mastercard, American Express, and Discover, as well as Paypal.

Loyalty Programs

Bagsandbowsonline.com does not currently offer a loyalty program. However, the site provides discounts and promotions to customers who sign up for their newsletter.

Customer Reviews

Bags & Bows has an impressive 4.9-star rating on Trustpilot, with customers praising the quality of their products, timely delivery, and exceptional customer service.

Community Involvement

Bags & Bows is committed to social responsibility and works towards building stronger communities. The company donates to local charities, supports sustainable packaging solutions, and promotes environmentally-friendly practices.

Shipping and Costs

Bagsandbowsonline.com ships products to locations across the United States and Canada. The shipping costs are calculated based on the weight and distance of the package, with free shipping offered on orders over $300. The site also provides expedited shipping options for orders that require faster delivery.