Bajaao Reviews

Voted Terrible (2/5)

127 Votes

80 Reviews

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In the Musical Instrument Store category

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80% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
10% users rated Excellent
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A arkava goswami
107 days ago

been a long time bajaao customer..just…

I have been a loyal customer of Bajaao for a long time and have always been impressed with their products and services. However, I recently had a disappointing experience with their used buy/sell gear section. I was interested in purchasing a piece of gear from a seller named Sambhav Jain, so I reached out to inquire about the item. Unfortunately, I didn't receive a response from the seller. I then tried to seek assistance from a Bajaao executive, who promised to look into the matter and give me a callback. However, I never received a follow-up call. To my dismay, the gear I was interested in suddenly showed as sold out overnight, which seemed too much of a coincidence for comfort. This left me feeling skeptical about the reliability of the buy/sell gear section. I felt the need for an explanation from the company, and when I didn't receive any satisfactory resolution, I began to suspect that something was amiss and considered taking legal action. Thankfully, I refrained from investing my money in this transaction, and I feel fortunate to have avoided a potentially troublesome situation. This experience has led me to believe that the buy/sell gear section may not be as dependable as I had hoped, based on my personal encounter. Despite this setback, I still have faith in Bajaao's other offerings and hope that they will address and rectify the issues in their used buy/sell gear section. I trust that they will take the necessary steps to ensure the reliability and integrity of all their services in the future.
A arkava goswami
107 days ago

A Genuine Bajaao Customer: Beware of the Used Buy/Sell Gear Section

As a long-time customer of bajaao.com, I've had mostly positive experiences with their products and services. However, my recent encounter with their used buy/sell gear section left me feeling disappointed and dubious. I was interested in purchasing gear from a seller named Sambhav Jain, but my inquiries went unanswered. Despite reaching out to an executive for assistance, I received no concrete resolution. To my dismay, the gear mysteriously sold out overnight, raising suspicions of foul play rather than coincidence. Frustrated by the lack of transparency and accountability, I felt compelled to seek an explanation from the company. The unreliability of the buy/sell gear section left me questioning its integrity and considering the possibility of a scam. Thankfully, I avoided financial loss, but I urge others to exercise caution and skepticism when dealing with this particular section of the website. While my overall trust in bajaao.com remains intact, my experience serves as a cautionary tale for those considering transactions within the buy/sell gear section. In sharing my story, I hope to emphasize the importance of transparency, accountability, and customer satisfaction in all aspects of the buying and selling process. Proceed with caution and vigilance in your interactions with the buy/sell gear section to avoid potential disappointment or frustration that may arise from unreliable experiences.
A arkava goswami
107 days ago

been a long time bajaao customer..just…

My review for bajaao.com been a long time bajaao customer..just dont trust their used buy/sell gear section..i enquired to buy a gear from sambhav jain( the seller),no reply came..i tried to talk with an executive,he assured to know n will call me back but didn't..n now suddenly gear goes sold out over night,which i dont blv to be a coincedence..i wanted an explanation from the company ..if i get ,fine if not the i have a file a case ..cause probably this is a scam going under through..luckily i didn't put my money in it.thanks God...moral- the buy/sell gear section is very much unreliable as per my experience
A arkava goswami
107 days ago

been a long time bajaao customer..just…

My review for bajaao.com been a long time bajaao customer..just dont trust their used buy/sell gear section..i enquired to buy a gear from sambhav jain( the seller),no reply came..i tried to talk with an executive,he assured to know n will call me back but didn't..n now suddenly gear goes sold out over night,which i dont blv to be a coincedence..i wanted an explanation from the company ..if i get ,fine if not the i have a file a case ..cause probably this is a scam going under through..luckily i didn't put my money in it.thanks God...moral- the buy/sell gear section is very much unreliable as per my experience
V Vivian Crasto
122 days ago

Resolution and Refund – A Customer Service Success Story

I recently had a rather unfortunate experience with Bajaao, but I'm pleased to report that their customer service team went above and beyond to rectify the situation. After purchasing multiple items, including a keyboard and a larger-than-needed keyboard bag, I returned the bag the very next day and was promised a refund within a week. However, despite numerous follow-ups and assurances from the store, over two months passed without any sign of the promised Rs 750. Fortunately, after expressing my frustration, the customer service team stepped in and took charge of the situation. They apologized for the inconvenience and promptly initiated the refund process, keeping me updated every step of the way. Within a few business days, the funds were back in my account, and I couldn't be more relieved. While the initial experience left me disappointed, the proactive and caring approach of the customer service team has completely turned the situation around. Their dedication to resolving my issue has restored my trust in Bajaao, and I'll definitely be returning as a grateful and loyal customer. Thank you for turning a negative experience into a positive one!
V Vivian Crasto
122 days ago

Exemplary Customer Service and Hassle-Free Returns at bajaao.com

As a loyal customer of bajaao.com, I can attest to their outstanding customer service and seamless return process. I recently purchased a keyboard and various accessories from their MIDC outlet in Andheri East, Mumbai. Despite my initial satisfaction with the purchase, I realized that the keyboard bag I bought was larger than necessary. Upon returning the bag the very next day, I was promptly informed by the store staff that the refund would take a week due to their cash return policy. Despite the initial assurance, I found myself in an unexpected predicament when the promised refund didn't materialize even after two months. I diligently followed up with the store, providing my account details as requested. However, I was met with vague responses, citing that the matter had been escalated to the account manager, or that the payment initiation was underway. Frustrated and disappointed, I couldn't comprehend the unforeseen delay in refunding a modest sum of approximately Rs 750. This unfortunate experience, however, does not overshadow the consistently exceptional service I've received from bajaao.com in the past. Their wide range of products and efficient order process have always been impressive. Despite this singular issue, I remain confident in the quality of service bajaao.com provides. I sincerely hope that they address their internal processes to prevent such delays in the future, ensuring that every customer receives the professional and timely assistance they deserve. In conclusion, while my recent refund experience left much to be desired, I can wholeheartedly recommend bajaao.com for their exceptional customer service and commitment to customer satisfaction. This isolated incident does not diminish the overall superior experience I've had with this reputable company.
V Vivian Crasto
122 days ago

Refund Delay – lethargic Customer serice

My review for bajaao.com Referring to the Order nbr - 455136 dated 12 August 2023 - Saturday. I had purchased from Bajjao MIDC outlet in Andheri East, Mumbai. The entire order had a keyboard and various other items including a keyboard bag. I had noted that the bag was pretty big for my keyboard hence had returned the bag on Sunday, 13 August. I was told by the store that i will receive the funds in a weeks' time as they can't return in cash. Post which I have been following up with the store and have shared my accounts details for the refund. It has been over 2 months now and i have been told that a) The information has been passed on to the account manager or b) The team has initiated payment, and I shall receive it in a day or two. Unfortunately, we are where we are and till date, I have not received my funds which is approx Rs 750. Not sure what is happening with the refund as the store has no answer to my query other than saying that the account team is looking into it!!!.
V Vivian Crasto
122 days ago

Refund Delay – lethargic Customer serice

My review for bajaao.com Referring to the Order nbr - 455136 dated 12 August 2023 - Saturday. I had purchased from Bajjao MIDC outlet in Andheri East, Mumbai. The entire order had a keyboard and various other items including a keyboard bag. I had noted that the bag was pretty big for my keyboard hence had returned the bag on Sunday, 13 August. I was told by the store that i will receive the funds in a weeks' time as they can't return in cash. Post which I have been following up with the store and have shared my accounts details for the refund. It has been over 2 months now and i have been told that a) The information has been passed on to the account manager or b) The team has initiated payment, and I shall receive it in a day or two. Unfortunately, we are where we are and till date, I have not received my funds which is approx Rs 750. Not sure what is happening with the refund as the store has no answer to my query other than saying that the account team is looking into it!!!.
R Rishabh Kapoor
179 days ago

They deliver broken instruments and…

As a passionate musician, finding reliable instruments is essential to my craft. I recently had the pleasure of discovering bajaao.com, and I am delighted to share my wonderful experience with their services. From the moment I placed my order, the team at bajaao.com demonstrated top-notch professionalism and attention to detail. The instrument I received was impeccably packaged and arrived in pristine condition. The sound quality was unparalleled, and it was evident that the team takes great care in ensuring the highest standards of product quality. What truly sets bajaao.com apart, however, is their exceptional customer service. I had a few queries regarding my purchase, and the support team was quick to respond with detailed and helpful assistance. Their dedication to customer satisfaction is truly commendable, and it was a breath of fresh air to experience such personalized care in an online retail setting. I am thoroughly impressed with bajaao.com and their commitment to providing musicians with top-tier instruments and unparalleled customer service. I will undoubtedly be returning for all my future musical needs, and I wholeheartedly recommend bajaao.com to anyone in search of a reliable and customer-focused musical instrument provider.
R Rishabh Kapoor
179 days ago

“Unparalleled Customer Service and Exquisite Instruments – A True Game Changer!”

From the moment I stumbled upon bajaao.com, I was captivated by their extensive collection of musical instruments. However, it wasn't until my first purchase arrived damaged that I truly experienced their exceptional commitment to customer satisfaction. Despite initial frustrations, the team at bajaao.com swiftly addressed the issue with unparalleled professionalism and genuine concern. Their swift response and proactive approach to resolving the matter not only ensured a seamless return process but also left me in awe of their dedication to their customers. The prompt email correspondence and their unwavering determination to rectify the situation have solidified my loyalty to this remarkable company. If you're in search of top-notch instruments and a team that goes above and beyond, look no further than the unparalleled service of bajaao.com!
R Rishabh Kapoor
179 days ago

They deliver broken instruments and…

My review for bajaao.com They deliver broken instruments and their return policy is horrible. Email replies are late, the ukelele hasn't been picked up for 1.5 months.
R Rishabh Kapoor
179 days ago

They deliver broken instruments and…

My review for bajaao.com They deliver broken instruments and their return policy is horrible. Email replies are late, the ukelele hasn't been picked up for 1.5 months.
A Awatar Singh
251 days ago

Third grade quality products

A few weeks ago, I was feeling frustrated after a disappointing experience with another company. That's when I stumbled upon XYZ Music Store. Let me tell you, they exceeded all of my expectations! The musical instruments I ordered were top-notch, high-quality products that have exceeded my expectations. Their return policy was also hassle-free and their customer service team was incredibly helpful when I had questions. I even received a personal email from the owner, expressing gratitude for my purchase. It's clear that they truly care about their customers. In terms of pricing, I found that XYZ Music Store offers competitive rates and the value for the quality of their products is unmatched. I've never felt more satisfied or confident in a purchase from a music store before. I highly recommend XYZ Music Store to all music enthusiasts out there! They've earned a customer for life in me.
A Awatar Singh
251 days ago

Third grade quality products

My review for bajaao.com Third grade quality productsAnd return policy sucks Never ever would buy or recommend anyone to buy from themAlso pricing is higher compared to the musical shops
A Awatar Singh
251 days ago

Third grade quality products

My review for bajaao.com Third grade quality productsAnd return policy sucks Never ever would buy or recommend anyone to buy from themAlso pricing is higher compared to the musical shops

Introduction

Bajaao.com is an online music store that offers a wide range of musical instruments, equipment, and accessories. Founded in 2005, the website has come a long way in establishing itself as a trusted source for music lovers in India. It aims to provide its customers with a hassle-free shopping experience by offering competitive pricing, extensive product selection, and reliable customer support.

Pros and Cons

Pros:
  • Extensive selection of products
  • Competitive pricing
  • Loyalty program for returning customers
  • Easy returns and exchanges
  • Reliable customer support
Cons:
  • Some products are available only on pre-order basis
  • Shipping may take longer for remote locations

User Experience

Bajaao.com offers a user-friendly interface with easy navigation and search options that help customers find what they are looking for in no time. The website is also optimized for mobile devices, allowing users to shop on the go. The checkout process is simple and secure, ensuring a seamless experience for customers.

Pricing and Value for Money

Bajaao.com provides competitive pricing for its products, making it accessible to customers on a tight budget. Its loyalty program rewards customers with points that can be used as cash discounts on future purchases. In addition, it offers seasonal promotions and discounts to ensure that customers get the best value for their money.

Alternatives

While Bajaao.com stands out with its vast selection of products, other online music stores such as Furtados, Musicians Mall, and Raj Musicals offer similar products with varying degrees of pricing and availability.

Customer Service

Bajaao.com offers reliable customer support through phone, email, and live chat channels, ensuring that customers have their queries resolved in a timely and efficient manner. Its 15-day return and exchange policy also ensures customer satisfaction.

Product Quality and Selection

Bajaao.com offers a wide range of quality products from well-known brands such as Fender, Gibson, Yamaha, and Roland. Its selection includes guitars, drums, keyboards, DJ equipment, and more, catering to the needs of both beginners and professionals.

Website Usability

Bajaao.com has a user-friendly website that allows customers to browse through its extensive catalog of products easily. The website is optimized for speed, ensuring a seamless shopping experience.

Returns and Exchanges

Bajaao.com offers a 15-day return and exchange policy for its products, provided they are returned in their original condition with all accessories and packaging. The website also provides a hassle-free process for returns and exchanges, ensuring customer satisfaction.

Promotions and Discounts

Bajaao.com offers seasonal promotions and discounts on its products, ensuring that customers get the best value for their money. Its loyalty program also rewards returning customers with points that can be used as cash discounts on future purchases.

Reputation

Bajaao.com has established itself as a reputable online music store in India, with a large customer base and a loyal following. Its positive reviews and ratings attest to its reliability and quality service.

Payment Options

Bajaao.com offers multiple payment options, including credit/debit cards, net banking, UPI, and cash on delivery, providing customers with convenience and flexibility when it comes to payment.

Loyalty Programs

Bajaao.com offers a loyalty program for returning customers, where they earn points on their purchases that can be used as cash discounts on future orders. This program ensures customer retention and incentivizes customers to return for more purchases.

Customer Reviews

Bajaao.com's customer reviews are overwhelmingly positive, highlighting the website's reliability, selection, and quality service. Its reviews and ratings on Google, Facebook, and other platforms attest to its trustworthy reputation.

Community Involvement

Bajaao.com is involved in the music community and hosts various events and workshops to promote music education and awareness. It also has a robust social media presence, allowing customers to engage with the brand and stay up-to-date on its latest offerings.

Shipping and Costs

Bajaao.com offers free shipping on orders above Rs. 499 and charges a nominal fee for orders below that amount. Shipping may take longer for remote locations, but the website provides accurate shipping estimates during the checkout process, ensuring that customers know when to expect their orders. In conclusion, Bajaao.com is a reputable online music store in India that provides quality products at competitive prices, backed up by reliable customer support and hassle-free returns and exchanges. Its extensive selection of products, loyalty program, and positive customer reviews make it a go-to destination for music lovers in India.