Bakerross User Reviews

Introduction

Baker Ross is a UK-based arts and crafts supplier that has been in business for over 45 years. Their website, bakerross.co.uk, offers an extensive range of products for all your crafting needs, from basic supplies like paper and glue to more specialized items like beads and embroidery kits. In this editorial review, we'll take a closer look at the pros and cons of shopping at Baker Ross, the user experience, pricing and value for money, alternatives to Baker Ross, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:

• Wide range of products on offer, from basic craft supplies to more specialized items
• Frequent deals and promotions, including regular sales and discounts
• Site is easy to navigate and use, with helpful search and filtering options
• Reasonable shipping rates, with free shipping on orders over £30

Cons:

• Some customers have reported issues with product quality and/or shipping times
• Customer service can be slow to respond to queries or issues
• Website can suffer from occasional glitches or slow loading times

User Experience

Overall, the user experience on bakerross.co.uk is quite positive. The site is easy to navigate, with clear categories and filtering options that make it simple to find what you're looking for. Searching for specific products is also straightforward, and the site offers helpful suggestions and related products to help you find what you need. The checkout process is also relatively quick and painless, with clear instructions and options for payment and shipping.

Pricing and Value for Money

Baker Ross offers competitive pricing on most of their products, and they frequently run sales and discounts that can make their products even more affordable. Additionally, they offer free shipping on orders over £30, which can help save you even more money. Generally speaking, customers report that they feel they get good value for their money when shopping at Baker Ross.

Alternatives

If you're looking for alternatives to Baker Ross, there are several other arts and crafts suppliers to consider. Popular options include Hobbycraft, The Works, and Amazon, among others. Each of these retailers offers its own unique selection of products and prices, so it's worth exploring each one to see which best meets your needs.

Customer Service

While some customers have reported issues with slow response times, overall Baker Ross's customer service is regarded as helpful and responsive. They offer a range of contact options, including email, phone, and live chat, and they generally aim to respond to customer inquiries within 24 hours.

Product Quality and Selection

Baker Ross offers a wide selection of craft supplies, ranging from basic items like paper and glue to more specialized products like beading kits and model-making supplies. Overall product quality is generally regarded as good, although some customers have reported issues with faulty or damaged items upon delivery.

Website Usability

Baker Ross's website is generally easy to use, with clear categories and filtering options that make it simple to find what you're looking for. However, some users have reported occasional glitches or slow loading times, particularly during peak shopping periods.

Returns and Exchanges

Baker Ross offers a straightforward returns and exchange policy, with customers able to return items for a full refund or exchange within 28 days of purchase. However, customers are responsible for the cost of return shipping unless the item is faulty.

Promotions and Discounts

Baker Ross runs frequent promotions and discounts, including regular sales and deals on specific product categories or brands. They also offer a loyalty program, which rewards customers with points for each purchase that can be redeemed for discounts on future orders.

Reputation

Overall, Baker Ross has a positive reputation as an arts and crafts supplier, with many customers citing their wide selection of products and frequent deals as key reasons why they continue to shop with them.

Payment Options

Baker Ross accepts a range of payment options, including major credit and debit cards, PayPal, and Klarna payment plans.

Loyalty Programs

Baker Ross offers a loyalty program called "Baker Bonus", which rewards customers with points for each purchase that can be redeemed for discounts on future orders.

Customer Reviews

Customer reviews of Baker Ross are generally positive, with many customers citing their wide range of products and frequent deals as key reasons why they continue to shop with them. However, some customers have reported issues with product quality and/or shipping times.

Community Involvement

Baker Ross supports a range of charities and causes, including Children in Need and the National Autistic Society. They also offer a range of craft activities and resources for schools and other community organizations.

Shipping and Costs

Baker Ross offers reasonable shipping rates, with free shipping on orders over £30. However, some customers have reported issues with shipping times, particularly during peak shopping periods.