Users Voice for Bakerross

17% users rated Terrible
5% users rated Poor
2% users rated Average
5% users rated Very Good
71% users rated Excellent
Pie Chart Review Representation for Bakerross
Bakerross Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 21 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.3 2.5 1 4 1.3 3.6
Nov 2022 5 3 5 4.2 1.4 5
Dec 2022 5 5 2.2 5 5 1.8
Jan 2023 3.6 5 5 4.1 1.4 5
Mar 2023 3.2 1.8 1.3 5 1.3 3.4
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Detailed Bakerross Review by

Introduction

Baker Ross is a UK-based arts and crafts supplier that has been in business for over 45 years. Their website, bakerross.co.uk, offers an extensive range of products for all your crafting needs, from basic supplies like paper and glue to more specialized items like beads and embroidery kits. In this editorial review, we'll take a closer look at the pros and cons of shopping at Baker Ross, the user experience, pricing and value for money, alternatives to Baker Ross, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Wide range of products on offer, from basic craft supplies to more specialized items
  • Frequent deals and promotions, including regular sales and discounts
  • Site is easy to navigate and use, with helpful search and filtering options
  • Reasonable shipping rates, with free shipping on orders over £30
Cons:
  • Some customers have reported issues with product quality and/or shipping times
  • Customer service can be slow to respond to queries or issues
  • Website can suffer from occasional glitches or slow loading times

User Experience

Overall, the user experience on bakerross.co.uk is quite positive. The site is easy to navigate, with clear categories and filtering options that make it simple to find what you're looking for. Searching for specific products is also straightforward, and the site offers helpful suggestions and related products to help you find what you need. The checkout process is also relatively quick and painless, with clear instructions and options for payment and shipping.

Pricing and Value for Money

Baker Ross offers competitive pricing on most of their products, and they frequently run sales and discounts that can make their products even more affordable. Additionally, they offer free shipping on orders over £30, which can help save you even more money. Generally speaking, customers report that they feel they get good value for their money when shopping at Baker Ross.

Alternatives

If you're looking for alternatives to Baker Ross, there are several other arts and crafts suppliers to consider. Popular options include Hobbycraft, The Works, and Amazon, among others. Each of these retailers offers its own unique selection of products and prices, so it's worth exploring each one to see which best meets your needs.

Customer Service

While some customers have reported issues with slow response times, overall Baker Ross's customer service is regarded as helpful and responsive. They offer a range of contact options, including email, phone, and live chat, and they generally aim to respond to customer inquiries within 24 hours.

Product Quality and Selection

Baker Ross offers a wide selection of craft supplies, ranging from basic items like paper and glue to more specialized products like beading kits and model-making supplies. Overall product quality is generally regarded as good, although some customers have reported issues with faulty or damaged items upon delivery.

Website Usability

Baker Ross's website is generally easy to use, with clear categories and filtering options that make it simple to find what you're looking for. However, some users have reported occasional glitches or slow loading times, particularly during peak shopping periods.

Returns and Exchanges

Baker Ross offers a straightforward returns and exchange policy, with customers able to return items for a full refund or exchange within 28 days of purchase. However, customers are responsible for the cost of return shipping unless the item is faulty.

Promotions and Discounts

Baker Ross runs frequent promotions and discounts, including regular sales and deals on specific product categories or brands. They also offer a loyalty program, which rewards customers with points for each purchase that can be redeemed for discounts on future orders.

Reputation

Overall, Baker Ross has a positive reputation as an arts and crafts supplier, with many customers citing their wide selection of products and frequent deals as key reasons why they continue to shop with them.

Payment Options

Baker Ross accepts a range of payment options, including major credit and debit cards, PayPal, and Klarna payment plans.

Loyalty Programs

Baker Ross offers a loyalty program called "Baker Bonus", which rewards customers with points for each purchase that can be redeemed for discounts on future orders.

Customer Reviews

Customer reviews of Baker Ross are generally positive, with many customers citing their wide range of products and frequent deals as key reasons why they continue to shop with them. However, some customers have reported issues with product quality and/or shipping times.

Community Involvement

Baker Ross supports a range of charities and causes, including Children in Need and the National Autistic Society. They also offer a range of craft activities and resources for schools and other community organizations.

Shipping and Costs

Baker Ross offers reasonable shipping rates, with free shipping on orders over £30. However, some customers have reported issues with shipping times, particularly during peak shopping periods.

Bakerross Recent User Reviews

User Rating

5 stars

87

4 stars

12

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Reviewer Name: Charlotte Hill

Review Submission Date: 2023-01-17

Review Title: Come with in scheduled time even though…
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Review Description: Come with in scheduled time even though there were strikes on with royal mail and back logs on other couriers. Came as shown on website. Can also be used as a little table to eat from ?

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Reviewer Name: Bex

Review Submission Date: 2023-01-16

Review Title: Items were easy to order and fast…
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Review Description: Items were easy to order and fast delivery. A discount coupon I used didn't come off but I hadn't noticed. I received an email saying they'd refunded the amount straight away

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Reviewer Name: Sarah Fenn

Review Submission Date: 2023-01-16

Review Title: The delivery was paid for as a 1-2 day…
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Review Description: The delivery was paid for as a 1-2 day delivery and took over 5 days in the end. Don’t order something if you need it in a hurry. Very poor.

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Reviewer Name: Kay

Review Submission Date: 2023-01-16

Review Title: Box arrived bashed and the top was…
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Review Description: Box arrived bashed and the top was open, the box was three times too big for the actual contents, and because it was open there was someone else’s parcel in the box, which I then had to deliver myself as the address was local.

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Reviewer Name: David Atkinson

Review Submission Date: 2023-01-16

Review Title: Great service
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Review Description: Brilliant order received promptly and well packed.stickers and puppets for my granddaughter.she has not seen them yet, will take one packet each time we visit as a giftThank you Good range of products have used before and will use again

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Reviewer Name: Shaz Biggin

Review Submission Date: 2023-01-16

Review Title: Most of the order was great
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Review Description: Most of the order was great, fast delivery. My one negative was We ordered Jubilee marbling ink code PJ168 Batch 030222 when it arrived a lid was missing off one of the bottles so it had leaked. I have e mailed customer services to no avail, which was a little disappointing as you are usually fast to respond.Other wise all good

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Reviewer Name: Jessie Molyneux

Review Submission Date: 2023-01-16

Review Title: Always a good product and good service.
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Review Description: Always a good product and good service. Lots of great things for the grandchildren to do. And I've donated some to their school as well.

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Reviewer Name: Roshni Surdevan

Review Submission Date: 2023-01-16

Review Title: Brilliant products!
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Review Description: Excellent products and delivered in a timely manner despite all the strikes and chaos before Christmas! Also Excellent customer service!

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Reviewer Name: Mr. Peter Jones

Review Submission Date: 2023-01-15

Review Title: This item was a complete waste of…
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Review Description: This item was a complete waste of money, some of the rods were to short & some holes were to big, the tape was like a rolled up piece of string that split when you tried to unravel it, once it was woven could not get the top to line up and stay together, we bought this item for a child who lost interest within minutes due to the faults.

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Reviewer Name: Julie

Review Submission Date: 2023-01-15

Review Title: I brought double sided paper for my…
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Review Description: I brought double sided paper for my crafts, it works wonders would recommend this product for all crafts. Delivery was great on time no hassle