User Review Scores: Pie Chart Analysis

11% users rated Terrible
17% users rated Poor
14% users rated Average
29% users rated Very Good
29% users rated Excellent
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Mr & Mrs Fletcher 0 days ago

The service was fine

My review for The service was fine. Order arrived very quickly without any problems. One small point.. the backing on the back of the eyes for the light up snowman were very difficult for an adult to remove so impossible for a ylung child

Aj Smith 1 days ago

Delivered earlier than expected

My review for Delivered earlier than expected, good quality at a brilliant price, much lower than on Amazon

Danielle 1 days ago

Very happy with the order

Unforgettable Christmas Crafting Fun for the Kids My heartfelt gratitude goes out to for providing an exceptional experience for the children at my friend's gathering. The Christmas craft packs I ordered were an instant hit, captivating the imaginations of the 4 and 5-year-olds and providing endless entertainment. The joy on the kids' faces as they delved into the crafting activities was truly priceless. The quality of the craft packs was impressive, and it was evident that a lot of care had gone into creating them. The variety of activities kept the children engaged and excited throughout the event. I was particularly pleased with the ease of ordering and the prompt delivery. The seamless experience from browsing the website to receiving the order was a testament to the professionalism and dedication of the team at I highly recommend to anyone looking to create memorable experiences for children through crafts and activities. Thank you for making the gathering a resounding success. I cannot wait to place my next order and spread more joy and creativity with your products.


I complained to BR the fact they didn’t…

My review for I complained to BR the fact they didn't include enough equipment to finish the individual task (fluffy balls for a 'star' pack)The complaint was dealt with very quickly same day and they are sending another pack so I can complete the decoration completely. Very impressed

Nuttynanny customer 2 days ago

Very clear description on the website

As a proud grandmother, I have to say that Baker Ross has truly impressed me with their website and products. The clarity of their descriptions made it easy for me to find exactly what I was looking for. I haven't used the items I purchased just yet, as I'm waiting for my granddaughter to show me how – she always seems to know best! Baker Ross has made it possible for me to share quality crafting activities with my granddaughter, creating special memories that will last a lifetime. The anticipation of crafting together has made this purchase even more special. Thank you, Baker Ross, for not only providing great products but also for creating an experience that brings families closer together. I can't wait to see what we'll create!

J Fulton 2 days ago

Evri delivery …

My review for I am a regular customer and have been for many years. I am disappointed that they are using Evri. I ordered my Christmas crafts in plenty of time for my Brownies (and I’ve signed up for express delivery) but did not receive my order until I chased it up. To be fair to Baker Ross, after a few emails they accepted that I hadn’t received my items and sent out a duplicate order. Evri definitely did not deliver, no photo proof of delivery.

Sarah 2 days ago

Easy online ordering process

My review for Easy online ordering process, quick delivery of the product with emails keeping me informed. The item ordered was as described; well packaged and with all the necessary parts needed to make delightful little Christmas trees which will entertain the grandchildren ....for a while!

Sophie Endersby 2 days ago

Steph’s Packed Lunch

As a devoted viewer of Steph's Packed Lunch on Channel 4, I was introduced to Baker Ross and their amazing range of arts and crafts supplies. After hearing about the positive experiences shared on the show, I decided to give them a try for my friend's daughter's Christmas present. The selection and quality of products at Baker Ross surpassed my expectations, and my friend's daughter was thrilled with her gift. The joy and creativity that Baker Ross brings to their customers, along with their exceptional service, have definitely made me a loyal fan. I highly recommend Baker Ross to anyone looking for top-notch arts and crafts supplies.

Alison 2 days ago

Thank you Baker Ross

"Absolutely Fantastic Service and Quality Products from Baker Ross" I cannot express enough gratitude for the exceptional service and top-quality products I received from Baker Ross. After placing my order on their website, I was amazed to receive it within just three days. The efficiency of delivery exceeded my expectations and reflected the company's commitment to customer satisfaction. The items I ordered, including the calendar blanks, were exactly as I had hoped. Having used their products before, I knew I could count on their reliability and durability. What truly warmed my heart was seeing the joy on parents' faces as they decorated the calendar blanks with their child's handprints. The activity was a hit, and the end result was cherished by all. Baker Ross has not only met but exceeded my expectations with their prompt delivery and high-quality products. I am incredibly impressed and will definitely be returning for more supplies in the future. Thank you, Baker Ross, for consistently delivering on your promise of excellence.

Lucy McGregor 2 days ago

Bought items for Messy church…

My review for Bought items for Messy church activities. Stones were great for story stones telling the Nativity story and the window colouring went down well too. Swift delivery and good packaging.

Janet Clavin 3 days ago

Very happy company loved the…Happy

When I stumbled upon Baker Ross, I was looking for some creative activities to keep my grandchildren entertained over the Christmas holidays. The range of products available from Baker Ross was truly impressive, and I was thrilled to find exactly what I was looking for. The items I ordered arrived promptly, and I was immediately struck by the care taken in packaging each item. As I unpacked the products, I could see the quality and attention to detail that had gone into creating them. When my grandchildren saw the selection of crafts and activities, their eyes lit up with excitement. We spent hours creating beautiful crafts together, and the joy on their faces is something I will always cherish. Baker Ross has truly brought our family closer together during this festive season, and I cannot recommend them enough. Thank you for providing such wonderful products and exceptional service. It has made a real difference to our holiday season.

Noni Michaelidou-Van den 3 days ago

Lovely elfs! Lots of fun for small hands.

My review for Good description of the objects ordered and good photos. Arrived early! Very effective elf decorations. I can’t wait to do them with my students… thanks!

Maureen Nixon 3 days ago

This was my second recent purchase from…

I recently made my second purchase from Baker Ross, and I must say, their products and service are truly exceptional. Not only are the prices fair, but the quality of the items exceeded my expectations, making them great value for money. What truly impressed me was the level of communication and transparency throughout the entire process. I was kept informed at every step of my parcel's journey, which made me feel valued as a customer. I can confidently say that Baker Ross provides excellent service, and I will definitely continue to be a loyal customer. If you're looking for reliability, quality, and great value, I highly recommend Baker Ross for all your needs.

Lindsay Murphy 3 days ago

Great Christmas craft kits

As a parent, finding creative and engaging activities for my kids during the holiday season is always a top priority. Thanks to Baker Ross, my search for the perfect Christmas craft kits has come to an end. The range and quality of their products never cease to amaze me, and my kids absolutely love them. Every year, I'm thrilled to discover a new selection of craft kits on Baker Ross. This has allowed us to try out different projects and create cherished memories each Christmas. The joy and excitement on my kids' faces as they dive into these craft kits is truly priceless. The variety of options available ensures that there's something for every child, no matter their interests or abilities. The ease of ordering and the prompt delivery are just the icing on the cake. I highly recommend Baker Ross to all parents looking to add a sprinkle of creativity to their holiday season. Thank you, Baker Ross, for consistently delivering exceptional craft kits that bring endless joy to our home. Here's to many more years of crafting happiness!

Karl Stubbs 3 days ago

Very quick delivery and my…

My review for Very quick delivery and my granddaughter really enjoyed making the Christmas trees and elves doors good for money value

Nikki 3 days ago

Really Good Customer Service Support

My review for Placed my order and quick delivery given the time of year. Unfortunately on arrival it would appear Yodel had caused damage and a plate was smashed. I contacted Baker Ross CS team, item replaced without any issues and replacement arrived in less than 24hrs, this time delivered with more care by Evri.... no complaints from me

customer 3 days ago

Order of goods arrived very quickly

My review for Order of goods arrived very quickly. Every item was in the box. On starting our craft we have noticed that one package was missing 2 stands to complete the globe decorations.

ronnie nesbitt 3 days ago

Very attractive product at a reasonable…

As a loyal customer of, I am thrilled to share my experience with their products and services. The range of products available is not only attractive but also comes at a reasonable price point, making it accessible to everyone. The craftsmanship of the items is undeniable, as each product is well-made and exudes quality. What truly sets Baker Ross apart is their dedication to excellent customer service. I have always appreciated the clear and open communication from the company, ensuring that I am well-informed throughout the entire purchasing process. Additionally, their commitment to speedy delivery has never failed to impress me. Overall, my interactions with Baker Ross have been nothing short of fantastic, and I am a happy and satisfied customer. I would highly recommend Baker Ross to anyone in search of top-notch products and a seamless shopping experience. Thank you, Baker Ross, for consistently exceeding my expectations!

Mrs Linda Walker 4 days ago

“Experience Christmas”

Discovering Baker Ross was a game-changer for our local church's "Experience Christmas" event. With over 300 eager children from nearby primary schools, we needed high-quality supplies to make this event truly special. Baker Ross's stickers were a hit at our five craft tables, and the vibrant designs sparked the kids' creativity. Not only were the stickers a hit with the little ones, but they were also a breeze for our volunteers to use. The easy-peel backing and durable adhesive made setup a breeze, allowing us to focus on creating a memorable experience for the children. The quality exceeded our expectations, and the variety of designs ensured that every child found the perfect sticker to express their holiday spirit. Seeing the excitement and joy on the children's faces as they crafted with Baker Ross's stickers made all the difference. The event was a true success, and we couldn't have done it without the top-notch supplies from Baker Ross. Thank you for helping us create a magical "Experience Christmas" for our community!

Customer 4 days ago

The paper chains are very colourful and look great , but the self sticking variety have fallen apart very quickly.

My review for The paper chains are very colourful,and look great . unfortunately I’ve found that the self sticking type do not stick well together and I’m finding them on the floor some mornings . The lick and stick ones however are very much better and can be used successfully to rejoin the chains . I will just get the lick and stick ones next year . UPDATEThe rate at which the self sticking paper chains are falling apart has now increased to the point where I’ve given up trying to repair them with lick and stick ones and just taken them down . I will now have to buy some more lick and stick variety to replace them . Very disappointing .


Baker Ross is a UK-based arts and crafts supplier that has been in business for over 45 years. Their website,, offers an extensive range of products for all your crafting needs, from basic supplies like paper and glue to more specialized items like beads and embroidery kits. In this editorial review, we'll take a closer look at the pros and cons of shopping at Baker Ross, the user experience, pricing and value for money, alternatives to Baker Ross, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Wide range of products on offer, from basic craft supplies to more specialized items
  • Frequent deals and promotions, including regular sales and discounts
  • Site is easy to navigate and use, with helpful search and filtering options
  • Reasonable shipping rates, with free shipping on orders over £30
  • Some customers have reported issues with product quality and/or shipping times
  • Customer service can be slow to respond to queries or issues
  • Website can suffer from occasional glitches or slow loading times

User Experience

Overall, the user experience on is quite positive. The site is easy to navigate, with clear categories and filtering options that make it simple to find what you're looking for. Searching for specific products is also straightforward, and the site offers helpful suggestions and related products to help you find what you need. The checkout process is also relatively quick and painless, with clear instructions and options for payment and shipping.

Pricing and Value for Money

Baker Ross offers competitive pricing on most of their products, and they frequently run sales and discounts that can make their products even more affordable. Additionally, they offer free shipping on orders over £30, which can help save you even more money. Generally speaking, customers report that they feel they get good value for their money when shopping at Baker Ross.


If you're looking for alternatives to Baker Ross, there are several other arts and crafts suppliers to consider. Popular options include Hobbycraft, The Works, and Amazon, among others. Each of these retailers offers its own unique selection of products and prices, so it's worth exploring each one to see which best meets your needs.

Customer Service

While some customers have reported issues with slow response times, overall Baker Ross's customer service is regarded as helpful and responsive. They offer a range of contact options, including email, phone, and live chat, and they generally aim to respond to customer inquiries within 24 hours.

Product Quality and Selection

Baker Ross offers a wide selection of craft supplies, ranging from basic items like paper and glue to more specialized products like beading kits and model-making supplies. Overall product quality is generally regarded as good, although some customers have reported issues with faulty or damaged items upon delivery.

Website Usability

Baker Ross's website is generally easy to use, with clear categories and filtering options that make it simple to find what you're looking for. However, some users have reported occasional glitches or slow loading times, particularly during peak shopping periods.

Returns and Exchanges

Baker Ross offers a straightforward returns and exchange policy, with customers able to return items for a full refund or exchange within 28 days of purchase. However, customers are responsible for the cost of return shipping unless the item is faulty.

Promotions and Discounts

Baker Ross runs frequent promotions and discounts, including regular sales and deals on specific product categories or brands. They also offer a loyalty program, which rewards customers with points for each purchase that can be redeemed for discounts on future orders.


Overall, Baker Ross has a positive reputation as an arts and crafts supplier, with many customers citing their wide selection of products and frequent deals as key reasons why they continue to shop with them.

Payment Options

Baker Ross accepts a range of payment options, including major credit and debit cards, PayPal, and Klarna payment plans.

Loyalty Programs

Baker Ross offers a loyalty program called "Baker Bonus", which rewards customers with points for each purchase that can be redeemed for discounts on future orders.

Customer Reviews

Customer reviews of Baker Ross are generally positive, with many customers citing their wide range of products and frequent deals as key reasons why they continue to shop with them. However, some customers have reported issues with product quality and/or shipping times.

Community Involvement

Baker Ross supports a range of charities and causes, including Children in Need and the National Autistic Society. They also offer a range of craft activities and resources for schools and other community organizations.

Shipping and Costs

Baker Ross offers reasonable shipping rates, with free shipping on orders over £30. However, some customers have reported issues with shipping times, particularly during peak shopping periods.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...