Balearia Reviews

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67 Reviews

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In the Ferry Service category

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12% users rated Terrible
9% users rated Poor
4% users rated Average
21% users rated Very Good
54% users rated Excellent
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R Rupert Bruce
50 days ago

Una palabra exelente.

My assessment for balearia.com Una palabra exelente.
C Casper Jansen
52 days ago

Unforgettable Experience: Sailing with Balearia.com

Embarking on a journey with Balearia.com was an experience filled with mixed emotions. The ship itself was impeccable, exuding luxury and comfort every step of the way. However, the memory that stands out the most is the arduous two-hour wait in line to receive a Moroccan custom stamp. Despite the slight hiccup in the embarkation process, the warmth and professionalism of the staff onboard quickly made up for the delay. Their unwavering dedication to ensuring a pleasant voyage shone through, creating a sense of camaraderie among passengers. As I settled into my journey, the picturesque views of the sea and the gentle sway of the ship became a soothing balm to the initial frustration of the customs procedure. The amenities onboard were top-notch, offering a delightful array of dining options and entertainment to suit every taste. In retrospect, while the wait for the custom stamp tested my patience, the overall trip with Balearia.com left an indelible mark on my heart. It served as a reminder that amidst minor inconveniences, there lies a treasure trove of unforgettable moments waiting to be experienced. Kudos to Balearia.com for providing a journey that transcended mere travel, transforming it into a memorable adventure.
H Helen
58 days ago

Unforgettable Voyage with Balearia: A Luxurious Journey from Mallorca to Denia

As an avid traveler seeking comfort and exceptional service, my recent experience with Balearia was nothing short of extraordinary. The crossing from Mallorca to Denia was not just a journey; it was a memory etched in my heart forever. Boarding the ship, I was immediately impressed by the level of comfort it offered. The spacious seating arrangements, coupled with stunning views of the sea, set the perfect tone for an unforgettable voyage. The attentive staff, with their warm smiles and impeccable service, made me feel welcomed and valued throughout the journey. Balearia's attention to detail and dedication to customer satisfaction truly shone through during my trip. Whether it was enjoying a delicious meal at the onboard restaurant or simply relaxing on the deck, every moment felt like a luxury experience. I cannot recommend Balearia enough for anyone looking to travel in style and comfort. Their commitment to providing a seamless and enjoyable journey is truly commendable. Trust me, once you sail with Balearia, you'll understand why it's not just a crossing, but a memory to cherish for a lifetime.
H Helen
58 days ago

Unforgettable Journey on the Waves of Comfort and Care

Embarking on a voyage from Mallorca to Denia with Balearia.com was an experience to treasure forever. The crossing was not just a mere journey; it was a symphony of comfort and care, orchestrated by the sea and the impeccable service of the staff. The ship embraced us with its warmth and coziness, making every moment on board a delightful one. The crew, like guardian angels of the sea, catered to our every need with a smile that reflected genuine hospitality. Their attentiveness and professionalism elevated the entire experience, turning a simple crossing into a memory etched in our hearts. With each interaction, we felt valued and welcom, creating a sense of belonging amidst the vastness of the ocean. As we sailed across the sparkling waters, the worries of the world faded away, replaced by a sense of tranquility and freedom. The journey not only connected two beautiful destinations but also connected us to our inner selves, allowing reflection and rejuvenation in the embrace of nature's wonders. Balearia.com has truly mastered the art of turning a crossing into a cherished memory. From the comfort of the ship to the kindness of the staff, every element resonated with excellence and care. Thank you for a journey that surpassed all expectations and left us with a heart full of gratitude and a soul touched by the beauty of the seas.
B Boyan
69 days ago

Unforgettable Journey with Balearia: Barcelona to Palma

As a first-time traveler with Balearia, I was blown away by the seamless experience from Barcelona to Palma. Despite the ship showing its age, the overall journey was nothing short of amazing. The camarote provided a comfortable and cozy place to rest, ensuring a good night's sleep. Although the shower was on the smaller side, the warm water was a refreshing touch. My first experience with Balearia was truly memorable, and I cannot wait to embark on another adventure with them.
B Boyan
69 days ago

Transformative First Voyage with Balearia: Barcelona to Palma

Embarking on my first maritime adventure with Balearia turned out to be a truly memorable experience. The journey from Barcelona to Palma was marked by exceptional service, providing a glimpse of the company's commitment to customer satisfaction. The vessel may have shown its age, but this in no way detracted from the overall experience. Instead, it lent a sense of character and authenticity to the journey. The comfort of the cabin (camarote) surpassed my expectations, offering a tranquil respite amidst the gentle sway of the waves. Even the compact shower, while small in size, delivered the luxury of warm water, further enhancing the overall comfort. The journey with Balearia not only transported me geographically but also left an indelible mark on me, promising more adventures with this commendable company in the future. Overall, my first voyage with Balearia was, without a doubt, an unforgettable and transformative experience, leaving me eagerly anticipating my next adventure with them.
B Boyan
69 days ago

Transformative Journey with Balearia: From Barcelona to Palma

Embarking on my maiden voyage with Balearia was nothing short of transformative. Setting sail from Barcelona to Palma, I was captivated by the charm of the sea and the seamless service provided. While the ship may wear the badge of age, its character only added to the authenticity of the experience. The camarote provided a cozy retreat, offering a peaceful respite amidst the vast expanse of the ocean. Though the shower may have been petite in size, the warmth of the water mirrored the hospitality extended by the crew. Balearia not only transported me from one destination to another but also transported my spirit with its impeccable service and enchanting ambiance. A journey with Balearia is not just a trip; it's a soul-stirring adventure waiting to unfold.
S Sjoerd Adema
69 days ago

Impressive Service, Room for Improvement in Communication

I recently had the pleasure of using balearia.com for a boat trip, and I must say, the overall experience was impressive. The service, the boat, and the punctuality were all remarkable. However, there is a need for improvement in communication. Upon making my reservation through the Balearia website, I encountered a language barrier in their post-booking communication. Despite setting the website to English, I received numerous emails in Spanish, which required me to invest additional effort in translation. More prominently, the information provided on the boarding pass regarding the check-in and boarding times was misleading and factually incorrect. This caused significant confusion and inconvenience, as the actual process did not align with the communicated guidelines. Furthermore, while making the reservation, I opted for an additional "buffet meal" at an extra cost. Unfortunately, upon boarding, I discovered that the restaurant was closed, rendering the meal option unavailable. The subsequent attempt to resolve this issue proved to be quite challenging, as the personnel manning the reception primarily spoke Spanish, adding to the communication barrier. In conclusion, while the overall service provided by Balearia was commendable, there is a definite need for improved communication to ensure a seamless and satisfying customer experience. I sincerely hope that they will address these aspects to further enhance their service quality. Overall, the service provided by Balearia was outstanding; it's just the communication that needs improvement.
S Sjoerd Adema
69 days ago

A Flawless Journey Marred by Communication Missteps

Embarking on my voyage with balearia.com was a delightful experience, characterized by excellent service, efficient boat transportation, and punctuality. However, my enthusiasm was dampened by the significant communication issues I faced throughout my journey. Upon booking my reservation through the balearia website, initially set in English, the subsequent stream of emails was exclusively in Spanish, necessitating self-translation. This language barrier set the tone for further discrepancies in information provided. The boarding pass, specifying a mandatory check-in 90 minutes prior to departure and boarding closure 45 minutes before, proved misleading in practice. Surprisingly, the first employee only arrived 45 minutes before departure, contradicting the communicated guidelines. Moreover, the promised "buffet meal" upgrade, for which I willingly paid extra, turned out to be unattainable as the restaurant was closed during the journey. Resolving these discrepancies became a cumbersome task, exacerbated by the language barrier with the reception personnel, who exclusively spoke Spanish, deterring effective communication and conflict resolution. Despite the stellar aspects of my journey, such as the efficient service and reliable transport, the lack of clear and accurate communication significantly marred my experience. Improved multilingual communication channels and ensuring on-the-ground service alignment with pre-boarding information could greatly enhance the customer experience and prevent such frustrations in the future.
S Sjoerd Adema
69 days ago

Outstanding Service overshadowed by Communication Challenges

Reflecting on my recent experience with balearia.com, I cannot help but marvel at the excellent service, the seamless boat journey, and punctuality. However, the overall experience was tarnished by the significant communication hurdles encountered along the way. Upon making a reservation through the Balearia website, the initial process was smooth, until a series of emails in Spanish inundated my inbox, leaving me scrambling to decipher their contents. The boarding pass, detailing a check-in requirement of 90 minutes before departure and a boarding closure of 45 minutes prior, proved misleading as the first employee arrived just 45 minutes before departure. This misalignment between instructions and reality left me feeling perplexed and inconvenienced. Furthermore, the option to pay for an additional "buffet meal" during the booking process only added to the disappointment. Despite the added expense, the restaurant was inoperable, depriving me of the promised service. Attempts to rectify these issues were thwarted by the language barrier, as the staff behind the reception desk only spoke Spanish, amplifying the frustration of the situation. While Balearia's service delivery deserves commendation, the lack of effective communication channels and the discrepancies between promises and actuality hampered what could have been an impeccable travel experience. Moving forward, addressing these communication shortcomings would undoubtedly enhance the overall customer satisfaction and solidify Balearia's reputation as a premier travel provider.
S Selma Đozić
83 days ago

Exceptional Service and Understanding

I cannot express my gratitude enough for the exceptional service provided by balearia.com. Their professionalism and genuine consideration for their customers' needs and circumstances truly sets them apart. I had to cancel a trip and was pleasantly surprised by how they handled the situation with utmost understanding and care. Not only did they process my refund promptly, but they also took the time to explain the cause of the cancellation in a clear and transparent manner. This level of professionalism and consideration is a rare find in today's customer service landscape, and it truly made a lasting impression on me. I highly recommend balearia.com to anyone in search of a company that not only delivers on their promises but also treats their customers with the respect and understanding they deserve. Thank you, balearia.com, for going above and beyond to take care of your customers.
S Selma Đozić
83 days ago

Above and Beyond: A Testimonial for Balearia.com

Stepping into the realm of online reviews, I found myself navigating through various websites trying to find the perfect match for my travel needs. Balearia.com not only met but exceeded my expectations. Their professionalism and considerate approach truly set them apart in the realm of customer service. What truly resonated with me was the way Balearia.com handled a situation that required a trip cancellation. Their swift action in providing a refund was impressive, but what truly stood out was the level of transparency and communication throughout the process. The detailed explanation of the circumstances behind the cancellation showcased their commitment to customer satisfaction. In a sea of companies that often prioritize profit over people, Balearia.com's dedication to understanding and addressing customer needs is a breath of fresh air. They have set a benchmark for professionalism that other companies should aspire to achieve. If you're looking for a travel partner that not only delivers seamless service but also cares about your well-being and circumstances, look no further than Balearia.com. Thank you for going above and beyond, Balearia.com!
S Selma Đozić
83 days ago

Above and Beyond: A Testimonial for Balearia.com

I cannot emphasize enough how impressed I am with the level of professionalism displayed by Balearia.com. From start to finish, they have truly gone above and beyond in ensuring that my needs and circumstances were well taken care of. What stood out to me the most was their exceptional customer service when I had to cancel my trip. Not only did they provide a refund promptly, but they also took the time to properly explain the cause of the cancellation, making me feel understood and valued as a customer. This experience has left a lasting impression on me, and I wholeheartedly recommend Balearia.com to anyone looking for a reliable and considerate travel company. Their dedication to customer satisfaction truly sets them apart in the industry, and I am grateful for the peace of mind they have given me throughout this process. Thank you, Balearia.com, for your professionalism and exceptional service.
M Melanie Drake
104 days ago

Belearia is efficient and professional

As a long-time resident of Ibiza, I can confidently say that Belearia has been a game-changer for me. Their efficiency and professionalism have truly made my ferry travel experiences seamless and stress-free. Living in Ibiza, I often found it frustrating to use online booking systems that still required me to visit a ticket office to present my documents. However, Belearia has perfected a hassle-free process that saves me time and energy. Their punctuality has been consistent, and I no longer have to worry about delays or inconveniences. With Belearia, I can now focus on enjoying my travels rather than dealing with unnecessary complications. They have become my go-to choice for ferry services, and I wholeheartedly recommend them to anyone looking for a smooth sailing experience. Thank you, Belearia, for making a positive difference in my travels.
M Melanie Drake
104 days ago

Smooth Sailing with Belearia: A Seamless Experience

As a seasoned resident of Ibiza, my reliance on ferry services is a constant in my life. Navigating the intricacies of online booking systems can often be a tedious task, fraught with potential hiccups. However, Belearia has been a pleasant exception to this norm. The seamless efficiency and professionalism displayed by Belearia have left a lasting impression on me. What sets Belearia apart is their unfailing punctuality. Time is a precious commodity, and the certainty of their schedules brings a sense of ease to my travels. The peace of mind that comes with knowing that my ferry will depart and arrive on time is truly invaluable. While the online booking process does involve a visit to the ticket office for document verification, it is a minor inconvenience in comparison to the stellar service that follows. A smoother verification process would undoubtedly enhance the overall customer experience, but it is a small blip in an otherwise flawless journey with Belearia. In conclusion, Belearia has consistently delivered on their promise of efficiency and professionalism. My interactions with their service have always been positive, leaving me with a sense of satisfaction and reliability. For anyone seeking a smooth sailing experience, Belearia is undoubtedly the way to go.😊

Introduction

Balearia.com is a Spanish ferry company that offers various services such as passenger and vehicle transport, onboard services, and cargo shipping. The company has been in operation for over 20 years, and it currently serves various international routes to and from Spain, including the Balearic and Canary Islands, North Africa, and the Mediterranean. Balearia has a modern fleet of ferries, and the company is committed to providing safe, comfort, and efficient services to its customers.

Pros and Cons

Pros: - Balearia offers a wide range of ferry services, including passenger transport, vehicle transport, and cargo shipping. - The company has a modern and well-maintained fleet of ferries that provide a comfortable and safe onboard experience. - Balearia has an easy-to-navigate website that allows customers to book their ferry tickets online quickly. - The company offers competitive pricing, making it an affordable option for travelers on a budget. - Balearia has a team of friendly and helpful customer service staff who are available to answer any queries or concerns. Cons: - Balearia's services are primarily based in Spain and the Mediterranean, making it less accessible for travelers outside the region. - The company's onboard amenities and services are limited compared to some other ferry companies, especially on shorter routes. - Balearia may experience delays or cancellations due to weather conditions or other operational issues, which can disrupt travel plans.

User Experience

Balearia's website is easy to navigate, and customers can easily find information about the company's various services and routes. The website's booking process is straightforward and intuitive, making it simple for customers to purchase their ferry tickets online. Balearia also has a mobile app that allows customers to check their booking status, view their itinerary, and receive notifications about any schedule changes or delays.

Pricing and Value for Money

Balearia's pricing is generally competitive and affordable, especially compared to some other ferry companies. The company occasionally offers promotions and discounts, which can further reduce costs for customers. Overall, Balearia provides value for money with its efficient and reliable ferry services.

Alternatives

Some alternatives to Balearia include: - Grimaldi Lines - Corsica Ferries - Moby Lines - Tirrenia - ANEK Lines

Customer Service

Balearia has a team of friendly and helpful customer service staff who are available to assist customers with any queries or issues. Customers can contact Balearia's customer service team via phone, email, or social media. The company also has a comprehensive FAQ section on its website that provides answers to common questions.

Product Quality and Selection

Balearia's fleet of ferries is modern and well-maintained, providing a comfortable and safe onboard experience for passengers. The company offers a range of ferry services, including passenger transport, vehicle transport, and cargo shipping. However, some of the company's onboard amenities and services are limited, especially on shorter routes.

Website Usability

Balearia's website is user-friendly and easy to navigate. Customers can easily find information about the company's services, routes, and pricing, and the booking process is simple and intuitive. The website is also optimized for mobile use, allowing customers to book their ferry tickets on-the-go.

Returns and Exchanges

Balearia has a comprehensive refund policy for customers who need to cancel or modify their bookings. Customers can receive a full refund if they cancel their booking up to 24 hours before departure. However, refunds may not be available for some promotional or non-refundable tickets.

Promotions and Discounts

Balearia occasionally offers promotions and discounts on its ferry services, which can provide significant savings for customers. Customers can sign up for Balearia's newsletter or follow the company's social media accounts for updates on promotions and discounts.

Reputation

Balearia has a generally positive reputation for its efficient and reliable ferry services. The company has been in operation for over 20 years and has a modern fleet of ferries that provide a comfortable and safe onboard experience for passengers. However, the company may experience delays or cancellations due to weather conditions or other operational issues, which can impact its reputation.

Payment Options

Balearia accepts various payment methods, including credit/debit cards, PayPal, and bank transfers. Customers can choose the most convenient payment method for them during the booking process.

Loyalty Programs

Balearia does not currently offer a loyalty program for customers, although the company occasionally offers promotions and discounts to reward loyal customers.

Customer Reviews

Balearia has generally positive customer reviews, with customers praising the company's efficient and reliable ferry services. Some customers have raised concerns about delays or cancellations, but overall, Balearia has a good reputation for its ferry services.

Community Involvement

Balearia is committed to promoting sustainable and responsible tourism, and the company has implemented various initiatives to reduce its environmental impact. The company also supports various social and cultural initiatives in the regions it serves.

Shipping and Costs

Balearia offers efficient and reliable shipping services for cargo transport. The company's pricing for cargo shipping is generally competitive and affordable, although costs may vary depending on the size and weight of the cargo. Customers can contact Balearia's customer service team for more information about shipping costs and options.