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Balearia.com is a Spanish ferry company that offers various services such as passenger and vehicle transport, onboard services, and cargo shipping. The company has been in operation for over 20 years, and it currently serves various international routes to and from Spain, including the Balearic and Canary Islands, North Africa, and the Mediterranean. Balearia has a modern fleet of ferries, and the company is committed to providing safe, comfort, and efficient services to its customers.
Pros and Cons
Pros:
- Balearia offers a wide range of ferry services, including passenger transport, vehicle transport, and cargo shipping.
- The company has a modern and well-maintained fleet of ferries that provide a comfortable and safe onboard experience.
- Balearia has an easy-to-navigate website that allows customers to book their ferry tickets online quickly.
- The company offers competitive pricing, making it an affordable option for travelers on a budget.
- Balearia has a team of friendly and helpful customer service staff who are available to answer any queries or concerns.
Cons:
- Balearia's services are primarily based in Spain and the Mediterranean, making it less accessible for travelers outside the region.
- The company's onboard amenities and services are limited compared to some other ferry companies, especially on shorter routes.
- Balearia may experience delays or cancellations due to weather conditions or other operational issues, which can disrupt travel plans.
User Experience
Balearia's website is easy to navigate, and customers can easily find information about the company's various services and routes. The website's booking process is straightforward and intuitive, making it simple for customers to purchase their ferry tickets online. Balearia also has a mobile app that allows customers to check their booking status, view their itinerary, and receive notifications about any schedule changes or delays.
Pricing and Value for Money
Balearia's pricing is generally competitive and affordable, especially compared to some other ferry companies. The company occasionally offers promotions and discounts, which can further reduce costs for customers. Overall, Balearia provides value for money with its efficient and reliable ferry services.
Alternatives
Some alternatives to Balearia include:
- Grimaldi Lines
- Corsica Ferries
- Moby Lines
- Tirrenia
- ANEK Lines
Customer Service
Balearia has a team of friendly and helpful customer service staff who are available to assist customers with any queries or issues. Customers can contact Balearia's customer service team via phone, email, or social media. The company also has a comprehensive FAQ section on its website that provides answers to common questions.
Product Quality and Selection
Balearia's fleet of ferries is modern and well-maintained, providing a comfortable and safe onboard experience for passengers. The company offers a range of ferry services, including passenger transport, vehicle transport, and cargo shipping. However, some of the company's onboard amenities and services are limited, especially on shorter routes.
Website Usability
Balearia's website is user-friendly and easy to navigate. Customers can easily find information about the company's services, routes, and pricing, and the booking process is simple and intuitive. The website is also optimized for mobile use, allowing customers to book their ferry tickets on-the-go.
Returns and Exchanges
Balearia has a comprehensive refund policy for customers who need to cancel or modify their bookings. Customers can receive a full refund if they cancel their booking up to 24 hours before departure. However, refunds may not be available for some promotional or non-refundable tickets.
Promotions and Discounts
Balearia occasionally offers promotions and discounts on its ferry services, which can provide significant savings for customers. Customers can sign up for Balearia's newsletter or follow the company's social media accounts for updates on promotions and discounts.
Reputation
Balearia has a generally positive reputation for its efficient and reliable ferry services. The company has been in operation for over 20 years and has a modern fleet of ferries that provide a comfortable and safe onboard experience for passengers. However, the company may experience delays or cancellations due to weather conditions or other operational issues, which can impact its reputation.
Payment Options
Balearia accepts various payment methods, including credit/debit cards, PayPal, and bank transfers. Customers can choose the most convenient payment method for them during the booking process.
Loyalty Programs
Balearia does not currently offer a loyalty program for customers, although the company occasionally offers promotions and discounts to reward loyal customers.
Customer Reviews
Balearia has generally positive customer reviews, with customers praising the company's efficient and reliable ferry services. Some customers have raised concerns about delays or cancellations, but overall, Balearia has a good reputation for its ferry services.
Community Involvement
Balearia is committed to promoting sustainable and responsible tourism, and the company has implemented various initiatives to reduce its environmental impact. The company also supports various social and cultural initiatives in the regions it serves.
Shipping and Costs
Balearia offers efficient and reliable shipping services for cargo transport. The company's pricing for cargo shipping is generally competitive and affordable, although costs may vary depending on the size and weight of the cargo. Customers can contact Balearia's customer service team for more information about shipping costs and options.
Review Description: Travesia satisfactoria excepto que las butacas estaban ocupadas por personas que utilizaban varias como cama (..estirados..) para dormir, de forma indebida, y sin el control de algun empleado que lo impidiera.
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Reviewer Name: Caroline
Review Submission Date: 2022-11-07
Review Title: I was very happy to travel to Palma…
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Review Description: I was very happy to travel to Palma with Balearic friendly staff, very good cooked meal everything good only downside it’s hard to find the port in Barcelona, also I travelled with a cat and the pet place is good and well equipped but unfortunately very noisy because of being below the engine, so animals can get very disturbed
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Reviewer Name: CORINA
Review Submission Date: 2022-11-07
Review Title: Horrible policies and customer service
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Review Description: We were refused boarding a ferry even though 2 minutes were still left of boarding. We arrived 15 minutes before departure just as indicated in the email and when we got there we were denied entry. We travelled 2 hours to the port only to have to return, and we could bot do our excursion because we were leaving the follow day.
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Reviewer Name: KM
Review Submission Date: 2022-11-07
Review Title: Terrible turbulence and nausea
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Review Description: There was a huge amount of turbulence during our ferry ride. It rocked heavily from side to side the entire trip and people all around us were vomiting throughout the ride. I will never take a ferry again.
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Reviewer Name: KARSTEN
Review Submission Date: 2022-11-07
Review Title: Fast ferry from Ibiza to denia
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Review Description: The online booking of the tickets incl. Extras was unproblematic. The information where to go for onboarding at the port not quite clear as the port is huge and walking from the checking with luggage around would be stressful. Finally the boarding happens at the final terminal too.Only was embarking with luggage, no car. By booking extra seats everything went well, except on board it's not clearly mentioned where to get (with all of the luggage) finally. The way to explain the final seats could be better addressed. At the end all was going well.
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Reviewer Name: Sally Ross
Review Submission Date: 2022-11-07
Review Title: I sent you an email cancelling my…
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Review Description: I sent you an email cancelling my booking well before the date, as my husband was I’ll and we had to cancel our visit to Mallorca. I did not receive any refund from you.
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Reviewer Name: Chris
Review Submission Date: 2022-11-07
Review Title: Good and affordable
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Review Description: Good and affordable. However, toilets are very dirty and Wifi is of very bad quality. Paid double and still got no acces on the returntrip from Ibiza.Also, all communication is in Spanish only. Please consider your international travellers.
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Reviewer Name: Leslie
Review Submission Date: 2022-11-07
Review Title: The whole experience was enjoyable
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Review Description: The whole experience was enjoyable. The only negative aspect was on our return from Palma. The directions to the ferry were very poor, it seemed that the mooring had changed because of the large cruise ship in the harbour and we made several circuits in the car before locating the ship.
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Reviewer Name: Philippe
Review Submission Date: 2022-11-07
Review Title: Residence discount
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Review Description: We booked tickets with a the usual recidency discount, but our documentation got rejected and we had to pay the full price,despite all documents on order.
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Reviewer Name: FRANCISCO JAVIER
Review Submission Date: 2022-11-07
Review Title: Ya son varias veces que en el Salon…
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Review Description: Ya son varias veces que en el Salon Executive hay tuido continuo de personas chillando, riendo e incluso entran menores. Cuando entra un tripulante hay silencio por supuesto, pero no hay un solo cartel o aviso de SILENCIOEn la escala de Ibiza no se recogen vasos ni platos de los pasajeros que bajan.Cada vez peor