Balearia Reviews

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67 Reviews

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In the Ferry Service category

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12% users rated Terrible
9% users rated Poor
4% users rated Average
21% users rated Very Good
54% users rated Excellent
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R Rupert Bruce
8 days ago

Una palabra exelente.

My review for balearia.com Una palabra exelente.
C Casper Jansen
10 days ago

The ship was fine but it took two hours…

My review for balearia.com The ship was fine but it took two hours standing in line to get a Maroccan custom stamp
H Helen
16 days ago

We had a wonderful crossing from…

My review for balearia.com We had a wonderful crossing from mallorca to denia. The ship was very comfortable and great service by the staff
H Helen
16 days ago

We had a wonderful crossing from…

My review for balearia.com We had a wonderful crossing from mallorca to denia. The ship was very comfortable and great service by the staff
B Boyan
27 days ago

Unforgettable Journey with Balearia: Barcelona to Palma

As a first-time traveler with Balearia, I was blown away by the seamless experience from Barcelona to Palma. Despite the ship showing its age, the overall journey was nothing short of amazing. The camarote provided a comfortable and cozy place to rest, ensuring a good night's sleep. Although the shower was on the smaller side, the warm water was a refreshing touch. My first experience with Balearia was truly memorable, and I cannot wait to embark on another adventure with them.
B Boyan
27 days ago

Transformative First Voyage with Balearia: Barcelona to Palma

Embarking on my first maritime adventure with Balearia turned out to be a truly memorable experience. The journey from Barcelona to Palma was marked by exceptional service, providing a glimpse of the company's commitment to customer satisfaction. The vessel may have shown its age, but this in no way detracted from the overall experience. Instead, it lent a sense of character and authenticity to the journey. The comfort of the cabin (camarote) surpassed my expectations, offering a tranquil respite amidst the gentle sway of the waves. Even the compact shower, while small in size, delivered the luxury of warm water, further enhancing the overall comfort. The journey with Balearia not only transported me geographically but also left an indelible mark on me, promising more adventures with this commendable company in the future. Overall, my first voyage with Balearia was, without a doubt, an unforgettable and transformative experience, leaving me eagerly anticipating my next adventure with them.
B Boyan
27 days ago

Great first experience with Balearia…

My review for balearia.com Great first experience with Balearia traveling from Barcelona to Palma. Ship is quite old, but it's not a big deal. Sleeping in a cabin (camarote) was quite comfortable. Shower is quite small but has warm water.
S Sjoerd Adema
27 days ago

Impressive Service, Room for Improvement in Communication

I recently had the pleasure of using balearia.com for a boat trip, and I must say, the overall experience was impressive. The service, the boat, and the punctuality were all remarkable. However, there is a need for improvement in communication. Upon making my reservation through the Balearia website, I encountered a language barrier in their post-booking communication. Despite setting the website to English, I received numerous emails in Spanish, which required me to invest additional effort in translation. More prominently, the information provided on the boarding pass regarding the check-in and boarding times was misleading and factually incorrect. This caused significant confusion and inconvenience, as the actual process did not align with the communicated guidelines. Furthermore, while making the reservation, I opted for an additional "buffet meal" at an extra cost. Unfortunately, upon boarding, I discovered that the restaurant was closed, rendering the meal option unavailable. The subsequent attempt to resolve this issue proved to be quite challenging, as the personnel manning the reception primarily spoke Spanish, adding to the communication barrier. In conclusion, while the overall service provided by Balearia was commendable, there is a definite need for improved communication to ensure a seamless and satisfying customer experience. I sincerely hope that they will address these aspects to further enhance their service quality. Overall, the service provided by Balearia was outstanding; it's just the communication that needs improvement.
S Sjoerd Adema
27 days ago

Great service, really poor communication

My review for balearia.com The service, the boat, the time were all great. The communication was just really poor. I did a reservation trough the balearia website (set to English) and after reservation I got a bunch of e-mails in Spanish (I had to translate myself). The ticket stated (and I quote) "you must check in 90minutes before departure. Boarding closes 45 minutesbefore departure." But it was 45 minutes before departure before the first employee even arrived. Also nothing really closed, the communication on the Boarding pass was just misleading and factually incorrect. The booking process allowed me to pay extra for a "buffet meal". The restaurant however was closed - so no meal there. And trying to get this resolved proved really really hard - Balearia put someone behind "Reception" who just spoke Spanish.
S Sjoerd Adema
27 days ago

Great service, really poor communication

My review for balearia.com The service, the boat, the time were all great. The communication was just really poor. I did a reservation trough the balearia website (set to English) and after reservation I got a bunch of e-mails in Spanish (I had to translate myself). The ticket stated (and I quote) "you must check in 90minutes before departure. Boarding closes 45 minutesbefore departure." But it was 45 minutes before departure before the first employee even arrived. Also nothing really closed, the communication on the Boarding pass was just misleading and factually incorrect. The booking process allowed me to pay extra for a "buffet meal". The restaurant however was closed - so no meal there. And trying to get this resolved proved really really hard - Balearia put someone behind "Reception" who just spoke Spanish.
S Selma Đozić
41 days ago

Exceptional Service and Understanding

I cannot express my gratitude enough for the exceptional service provided by balearia.com. Their professionalism and genuine consideration for their customers' needs and circumstances truly sets them apart. I had to cancel a trip and was pleasantly surprised by how they handled the situation with utmost understanding and care. Not only did they process my refund promptly, but they also took the time to explain the cause of the cancellation in a clear and transparent manner. This level of professionalism and consideration is a rare find in today's customer service landscape, and it truly made a lasting impression on me. I highly recommend balearia.com to anyone in search of a company that not only delivers on their promises but also treats their customers with the respect and understanding they deserve. Thank you, balearia.com, for going above and beyond to take care of your customers.
S Selma Đozić
41 days ago

Professional

My review for balearia.com Professional, and considerate company, taking care of your needs and circumstances. Refund given with properly explained cause of cancelation of trip.
S Selma Đozić
41 days ago

Professional

My review for balearia.com Professional, and considerate company, taking care of your needs and circumstances. Refund given with properly explained cause of cancelation of trip.
M Melanie Drake
62 days ago

Belearia is efficient and professional

As a long-time resident of Ibiza, I can confidently say that Belearia has been a game-changer for me. Their efficiency and professionalism have truly made my ferry travel experiences seamless and stress-free. Living in Ibiza, I often found it frustrating to use online booking systems that still required me to visit a ticket office to present my documents. However, Belearia has perfected a hassle-free process that saves me time and energy. Their punctuality has been consistent, and I no longer have to worry about delays or inconveniences. With Belearia, I can now focus on enjoying my travels rather than dealing with unnecessary complications. They have become my go-to choice for ferry services, and I wholeheartedly recommend them to anyone looking for a smooth sailing experience. Thank you, Belearia, for making a positive difference in my travels.
M Melanie Drake
62 days ago

Belearia is efficient and professional

My review for balearia.com Belearia is efficient and professional. Always on time. As a permanent resident here in Ibiza, I find it time-consuming and irritating to use an online booking system and then have to go to The ticket office to present my documents. There should be an easier process. Other than that, my experience with Belearia has always been good 😊

Introduction

Balearia.com is a Spanish ferry company that offers various services such as passenger and vehicle transport, onboard services, and cargo shipping. The company has been in operation for over 20 years, and it currently serves various international routes to and from Spain, including the Balearic and Canary Islands, North Africa, and the Mediterranean. Balearia has a modern fleet of ferries, and the company is committed to providing safe, comfort, and efficient services to its customers.

Pros and Cons

Pros: - Balearia offers a wide range of ferry services, including passenger transport, vehicle transport, and cargo shipping. - The company has a modern and well-maintained fleet of ferries that provide a comfortable and safe onboard experience. - Balearia has an easy-to-navigate website that allows customers to book their ferry tickets online quickly. - The company offers competitive pricing, making it an affordable option for travelers on a budget. - Balearia has a team of friendly and helpful customer service staff who are available to answer any queries or concerns. Cons: - Balearia's services are primarily based in Spain and the Mediterranean, making it less accessible for travelers outside the region. - The company's onboard amenities and services are limited compared to some other ferry companies, especially on shorter routes. - Balearia may experience delays or cancellations due to weather conditions or other operational issues, which can disrupt travel plans.

User Experience

Balearia's website is easy to navigate, and customers can easily find information about the company's various services and routes. The website's booking process is straightforward and intuitive, making it simple for customers to purchase their ferry tickets online. Balearia also has a mobile app that allows customers to check their booking status, view their itinerary, and receive notifications about any schedule changes or delays.

Pricing and Value for Money

Balearia's pricing is generally competitive and affordable, especially compared to some other ferry companies. The company occasionally offers promotions and discounts, which can further reduce costs for customers. Overall, Balearia provides value for money with its efficient and reliable ferry services.

Alternatives

Some alternatives to Balearia include: - Grimaldi Lines - Corsica Ferries - Moby Lines - Tirrenia - ANEK Lines

Customer Service

Balearia has a team of friendly and helpful customer service staff who are available to assist customers with any queries or issues. Customers can contact Balearia's customer service team via phone, email, or social media. The company also has a comprehensive FAQ section on its website that provides answers to common questions.

Product Quality and Selection

Balearia's fleet of ferries is modern and well-maintained, providing a comfortable and safe onboard experience for passengers. The company offers a range of ferry services, including passenger transport, vehicle transport, and cargo shipping. However, some of the company's onboard amenities and services are limited, especially on shorter routes.

Website Usability

Balearia's website is user-friendly and easy to navigate. Customers can easily find information about the company's services, routes, and pricing, and the booking process is simple and intuitive. The website is also optimized for mobile use, allowing customers to book their ferry tickets on-the-go.

Returns and Exchanges

Balearia has a comprehensive refund policy for customers who need to cancel or modify their bookings. Customers can receive a full refund if they cancel their booking up to 24 hours before departure. However, refunds may not be available for some promotional or non-refundable tickets.

Promotions and Discounts

Balearia occasionally offers promotions and discounts on its ferry services, which can provide significant savings for customers. Customers can sign up for Balearia's newsletter or follow the company's social media accounts for updates on promotions and discounts.

Reputation

Balearia has a generally positive reputation for its efficient and reliable ferry services. The company has been in operation for over 20 years and has a modern fleet of ferries that provide a comfortable and safe onboard experience for passengers. However, the company may experience delays or cancellations due to weather conditions or other operational issues, which can impact its reputation.

Payment Options

Balearia accepts various payment methods, including credit/debit cards, PayPal, and bank transfers. Customers can choose the most convenient payment method for them during the booking process.

Loyalty Programs

Balearia does not currently offer a loyalty program for customers, although the company occasionally offers promotions and discounts to reward loyal customers.

Customer Reviews

Balearia has generally positive customer reviews, with customers praising the company's efficient and reliable ferry services. Some customers have raised concerns about delays or cancellations, but overall, Balearia has a good reputation for its ferry services.

Community Involvement

Balearia is committed to promoting sustainable and responsible tourism, and the company has implemented various initiatives to reduce its environmental impact. The company also supports various social and cultural initiatives in the regions it serves.

Shipping and Costs

Balearia offers efficient and reliable shipping services for cargo transport. The company's pricing for cargo shipping is generally competitive and affordable, although costs may vary depending on the size and weight of the cargo. Customers can contact Balearia's customer service team for more information about shipping costs and options.