Users Voice for Baracuta

37% users rated Terrible
9% users rated Poor
1% users rated Average
4% users rated Very Good
49% users rated Excellent
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Baracuta Overall rating
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Quality

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Review article published on: 18 Jul 2019

Last updated by on 06 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Oct 2022 1 4.7 1 4.8 3.9 1
Nov 2022 5 3.8 5 4.9 4.1 5
Dec 2022 5 5 2.2 5 5 2
Jan 2023 3.6 4.2 5 4.8 3 5
Mar 2023 3.8 5 1.3 5 5 1
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Detailed Baracuta Review by

Introduction

Baracuta is a British clothing brand that has been around for around 85 years. The company is famous for its G9 jacket, a British classic that has been worn by many iconic figures including Steve McQueen, Frank Sinatra, and Elvis Presley. The brand offers a wide range of clothing items for men and women, including shirts, pants, and accessories.

Pros and Cons

Pros:
  • High-quality products
  • Wide range of sizes and styles
  • Fast shipping
  • User-friendly website
  • Great customer service
Cons:
  • High prices
  • Limited selection for women
  • No free returns

User Experience

The Baracuta website is user-friendly and easy to navigate. The products are well-categorized, and users can quickly find what they're looking for. The site also features size charts, which makes it easy for users to determine their correct size. The checkout process is also straightforward, and customers can enjoy fast shipping.

Pricing and Value for Money

Baracuta products are quite expensive, with jackets costing around $400-$500. The brand's high prices may be justified by the quality of the products, but it can be a turn-off for some customers. Although the brand offers discounts and promotions, they may not be enough to make up for the high prices.

Alternatives

If you're looking for a similar brand to Baracuta, you might consider brands like Aquascutum, Burberry, and Fred Perry. These brands offer high-quality, classic British clothing items that are comparable to Baracuta's products.

Customer Service

Baracuta offers excellent customer service. The brand has a dedicated customer service team that is available to assist customers with any queries or issues they may have. They're also quick to respond to emails and phone calls, making the experience seamless for customers.

Product Quality and Selection

Baracuta products are of high quality, and each item is made with great attention to detail. The brand's range of products is broad, with a variety of styles and sizes to choose from. However, the selection for women is quite limited, and there are far fewer products available for women than for men.

Website Usability

The Baracuta website is user-friendly and easy to navigate. The site is well-organized, and products are well-categorized. The website also features size charts and detailed product descriptions, which makes it easy for customers to find what they're looking for.

Returns and Exchanges

Baracuta does not offer free returns, which can be inconvenient for some customers. However, the brand does accept returns and exchanges within 14 days of purchase, as long as the returned items are in their original condition.

Promotions and Discounts

Baracuta offers promotions and discounts regularly, which can significantly reduce the cost of their products. The brand offers free shipping on orders over $200, and customers can enjoy a 10% discount on their first order when they sign up for the brand's newsletter.

Reputation

Baracuta has a good reputation for quality products and great customer service. The brand has been around for over 85 years, and its classic G9 jacket is known all over the world. Customers trust the brand and are willing to pay high prices for its high-quality products.

Payment Options

Baracuta accepts payment by credit and debit card, PayPal, and Klarna. Customers can choose the payment option that is most convenient for them.

Loyalty Programs

Baracuta does not have a loyalty program currently.

Customer Reviews

Baracuta has generally positive customer reviews. Customers praise the quality of the brand's products and its excellent customer service. However, some customers have complained about the brand's high prices.

Community Involvement

Baracuta is not particularly involved in the community currently.

Shipping and Costs

Baracuta offers fast shipping, with delivery typically taking 2-4 business days. Shipping costs are calculated based on the customer's location and the weight of the package. The brand offers free shipping on orders over $200.

Baracuta Recent User Reviews

User Rating

5 stars

29

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Reviewer Name: Mr David Cross

Review Submission Date: 2023-01-13

Review Title: Great quality jacket.
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Review Description: Great quality jacket.

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Reviewer Name: Gloria Z.

Review Submission Date: 2023-01-12

Review Title: Awesome customer service
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Review Description: I ordered the G9 as a Christmas gift Monday 12/19 and received the Jacket by Thursday 12/22! Amazing turn around since it was shipped from Italy to California. Unfortunately it didn't fit and returning the jacket was quick and seamless. The refund was returned to account in days which we used to purchase the jacket in the correct size once it came back in stock. Would recommend buying straight from Baracuta they were wonderful.

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Reviewer Name: Susan

Review Submission Date: 2023-01-10

Review Title: The quality is still top notch!
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Review Description: Beautiful design and construction. Fit and color were perfect.

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Reviewer Name: Jane Horn

Review Submission Date: 2023-01-07

Review Title: Quick service
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Review Description: Quick service, easy returns, quality product.

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Reviewer Name: Simon

Review Submission Date: 2023-01-04

Review Title: Very kind
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Review Description: Very kind, very helpful, very good.

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Reviewer Name: Robyn Nance

Review Submission Date: 2023-01-03

Review Title: Need help with return.
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Review Description: I recently ordered a jacket as a Christmas gift. The jacket was sent promptly but unfortunately I need to exchange for larger size. While trying to begin the return process I noticed there was a typo on the email provided when ordered. I am now unable to get a return label. I have reached out by email requesting assistance or just a return address. I have had no response other than automated messages. I’m happy to pay for shipping if I could just get some help. Robyn

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Reviewer Name: Norman Donaldson

Review Submission Date: 2023-01-02

Review Title: Still haven't received
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Review Description: Still haven't received, ordered weeks ago. Twice tried to deliver, then sent to play pick up point and took it away when I didn't have a chance to collect.

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Reviewer Name: Alex K

Review Submission Date: 2022-12-13

Review Title: Super quick shipping
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Review Description: Super quick shipping, next day delivery. Product was as expected quality wise, you get what you pay for. The size guide worked quite well for me, take a second to measure your dimensions.

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Reviewer Name: Brian Cole

Review Submission Date: 2022-12-12

Review Title: I requested my return almost 2 weeks…
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Review Description: I requested my return almost 2 weeks ago, never received the return label, emailed 4 times and and no replies and still no returns label.Customer service is very poor for such expensive items.

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Reviewer Name: Lee Walker

Review Submission Date: 2022-12-08

Review Title: Return
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Review Description: I printed the return label as requested. Chose DHL to collect from home, this was 24th Nov 2022 and still nothing. I have sent several emails and had no response? No webchat available. Not sure what to do now?

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