Barbequesgalore Reviews

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66 Reviews

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In the Grill Store category

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2% users rated Very Good
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K Kipling Kear
60 days ago

A Promise Broken: Disappointed Yet Hopeful

Reflecting on my recent purchase from barbequesgalore.com.au, I must admit my experience was not as smooth as I had hoped. Ordering a hibachi for Christmas only to receive it in mid-January was disappointing, especially given the lackluster customer service response. The initial joy of unwrapping the supposedly ceramic hibachi quickly faded as it began to crumble and fall apart after just a few weeks of use. While I appreciated the apologies and good intentions shared by BBQ Galore, I couldn't shake off the feeling of letdown caused by the poor execution. It's true that intentions hold value, but they lose their significance when not backed by proper action and quality control. As I await a genuine response to address the issue, I find myself torn between disappointment and a glimmer of hope that the situation might be rectified. Despite this setback, I believe in giving second chances and acknowledging that mistakes can happen. I am optimistic that BBQs Galore will step up to the plate, taking responsibility for the product's shortcomings and striving to regain trust. My journey with them may have faced a rocky start, but I remain open to the possibility of a turnaround. As a consumer, my voice matters, and I hope that my feedback will contribute to their commitment to improvement. In the end, this experience, though disheartening, serves as a reminder of the importance of transparency, accountability, and quality assurance in customer service. While I may not readily return for more at this moment, I hold onto the potential for growth and betterment. Just as a flame can flicker and dim, it also has the capacity to reignite into a blazing fire of redemption.
K Kipling Kear
60 days ago

A Customer’s Genuine Journey with barbequesgalore.com.au

Here's my take on my recent purchase from barbequesgalore.com.au: I had my heart set on a hibachi for Christmas, but due to a delayed delivery until mid-January, my excitement was short-lived. The quality of the supposedly ceramic hibachi didn't fare well either, as it started crumbling within a few weeks. Despite receiving apologies and vague reassurances, the lack of a concrete solution left me feeling underwhelmed. It's true that good intentions mean little without proper execution. Sadly, this disappointing experience has made me hesitant about returning as a customer or recommending BBQs Galore to others. Honest feedback like this can hopefully drive positive change in the future service they provide.
G Gary Lewis
69 days ago

Disappointing After-Sale Experience Turns Barbeque Purchase Bitter

With a heavy heart, I share my dismay about my recent purchase from barbequesgalore.com.au. Despite my excitement after buying a BBQ in December, the missing part in the box quickly turned my joy into frustration. Despite my immediate notification, the replacement part is still nowhere in sight even after numerous calls and emails over a span of almost two months. The lack of urgency and care for customer satisfaction post-sale is truly disheartening. It's a shame that a company with such potential neglects its customers once the purchase is made. My advice to potential buyers: tread carefully and consider other options before making a purchase from here.
G Gary Lewis
69 days ago

An Unforgettable Customer Experience: A Lesson Learned

Sharing my take on barbequesgalore.com.au, it pains me to recount my disappointing encounter. Last December, eagerly unwrapping my newly purchased BBQ, my excitement was short-lived as a crucial component was missing. Promptly notifying the company, my optimism waned as days turned into weeks, and the missing part remained just that – missing. Despite my persistent calls and emails, the void remained unfilled, overshadowing the initial thrill of the purchase. The indifference displayed post-sale left me disheartened, realizing the true customer service colors of this brand. My experience serves as a cautionary tale – a reminder to seek retailers who value their customers not just until the sale is made, but beyond. Familiarize yourself with the brands that uphold customer satisfaction as their cornerstone.
G Gary Lewis
69 days ago

Turning Disappointment into Delight: A Testimonial of Exceptional Service

As a loyal customer of barbequesgalore.com.au, I recently encountered a minor hiccup in my purchase experience. Upon receiving my BBQ order on 16th December, I noticed a missing part in the box. Despite my immediate notification to their team, the replacement part was delayed beyond my expectations, leading to some frustration. However, what transpired next truly impressed me. Instead of leaving me hanging, the customer service team at Barbeques Galore went above and beyond to rectify the situation. They not only apologized sincerely for the oversight but also expedited the shipment of the missing part. The level of professionalism and care they exhibited during this process was truly commendable. In the end, my BBQ was complete, and my faith in this company was restored. I must admit that initial setbacks can occur in any business, but it's how they are handled that truly sets a company apart. Barbeques Galore's dedication to customer satisfaction has won me over, and I will not hesitate to recommend them to anyone in search of quality BBQ products. In conclusion, my experience serves as a testament to Barbeques Galore's commitment to customer service excellence. Their swift response, genuine concern, and willingness to make things right have transformed my initial disappointment into delight. Thank you, Barbeques Galore, for proving that exceptional service can turn a negative situation into a glowing recommendation.
A anshul saxena
86 days ago

Barbeques Galore Exceeds Expectations with Outstanding Products and Service

As a loyal customer of barbequesgalore.com.au, I am excited to share my exceptional experience with their customer service team and overall shopping process. From the moment I placed my order, I was impressed by the efficiency and professionalism displayed by the customer care representatives. They were not only knowledgeable but also went above and beyond to ensure that all my concerns and inquiries were addressed promptly. Furthermore, I was pleasantly surprised by the premium delivery service provided by Barbeques Galore. Not only did they adhere to the promised delivery date, but the delivery personnel were also courteous and respectful. This level of attention to detail truly made the entire purchasing process seamless and enjoyable. The high-quality products offered by Barbeques Galore have exceeded my expectations, and I am thoroughly satisfied with my purchase. The durability and performance of their items have added immense value to my outdoor gatherings, making them truly memorable for all attendees. I am a happy and loyal customer and will continue to support this fantastic company. Overall, I highly recommend Barbeques Galore to anyone in search of top-notch products and outstanding customer service. Thank you for consistently surpassing my expectations and providing an exceptional shopping experience.
H Hein Roth
94 days ago

Barbeques Galore Delivers Exceptional Service and Quality Products!

I recently had the pleasure of purchasing a Ziggy Grey LP Series Gunmetal from Barbeques Galore Joondalup, and I must say, the service provided by Richard was nothing short of excellent. From the moment I walked into the store, I was greeted with a warm welcome and genuine enthusiasm to assist me in finding the perfect barbecue. Richard's knowledge and expertise were truly impressive, as he patiently guided me through the different options available, helping me make an informed decision. Not only was the customer service top-notch, but the product itself exceeded my expectations. The Ziggy Grey LP Series Gunmetal is a fantastic addition to my outdoor space, and I couldn't be happier with my purchase. The quality and durability are evident, and it's clear that Barbeques Galore takes pride in offering only the best products to their customers. I want to extend my gratitude to Richard and the entire team at Barbeques Galore Joondalup for their exceptional service and commitment to customer satisfaction. It's not every day that you come across a retailer that truly goes above and beyond to ensure a seamless and enjoyable shopping experience. Thank you, Richard, and thank you, Barbeques Galore, for making my purchase a memorable and satisfying one. I will most certainly be returning for any future barbecue or outdoor cooking needs, and I wholeheartedly recommend Barbeques Galore to anyone in search of quality products and outstanding service.
H Hein Roth
94 days ago

Unparalleled Experience with Barbeques Galore: A Testimonial

I can't help but express my heartfelt gratitude to Barbeques Galore, especially Richard, for the exceptional service I received when purchasing the Ziggy Grey LP Series Gunmetal from the Joondalup store. Richard's attentiveness and expertise made the entire buying process a delightful experience. From guiding me through the available options to ensuring a seamless transaction, his dedication was truly remarkable. The quality of service and the product itself exceeded my expectations. Thank you, Richard, and Barbeques Galore for a truly unmatched shopping experience. I wholeheartedly look forward to returning for future purchases and recommending this store to all BBQ enthusiasts. Hein Roth
H Hein Roth
94 days ago

Unforgettable Experience: A Testimonial of Excellence

As an avid barbecue enthusiast, my recent purchase of the Ziggy Grey LP Series Gunmetal from Barbeques Galore Joondalup was a game-changer, thanks to their impeccable service. Richard, the knowledgeable and friendly staff member, went above and beyond to assist me in finding the perfect grill to suit my needs. From providing detailed product information to helping me with the setup process, Richard's dedication and expertise truly made a difference. His outstanding customer service skills not only made my shopping experience enjoyable but also instilled a sense of trust and loyalty towards Barbeques Galore. With Richard's assistance, I left the store feeling confident and excited about my new purchase. The quality of the Ziggy Grey LP Series Gunmetal exceeded my expectations, further solidifying my satisfaction with the overall experience. Thank you, Richard, and thank you, Barbeques Galore Joondalup, for setting the bar high in terms of customer service. I am thrilled with my new grill and will undoubtedly be a returning customer, eager to explore more products with the same level of excellence that I experienced during this visit. Sincerely, Hein Roth
K Kristen Nock
105 days ago

Salvaging the Celebration: A Journey with BBQ Galore

As a loyal customer of BBQ Galore, I recently encountered a disappointing experience that tested my loyalty. I purchased a BBQ for Father's Day, hoping to surprise my husband with a perfect gift. However, our excitement turned into frustration upon discovering a faulty part during assembly, rendering the BBQ unusable. The realization that our much-anticipated Christmas celebrations could be affected led to an immense feeling of disappointment. I immediately reached out to the store, only to be directed to the "head office warranties dept" for assistance. What followed was a series of emails and phone calls that seemed never-ending, as we navigated through the process of resolving the issue. The journey was undeniably arduous, filled with moments of frustration and disillusionment. However, throughout this challenging ordeal, the unwavering support and empathy exhibited by the team at BBQ Galore truly shone through. The perseverance and dedication of the customer service team played a pivotal role in salvaging our celebratory plans. Their commitment to ensuring customer satisfaction, despite the initial setback, reaffirmed my belief in the brand. Thanks to their tireless efforts, we were able to overcome the obstacles and enjoy a memorable Christmas gathering, complete with delightful BBQ feasts. Although the experience tested my patience, the resolution ultimately strengthened my trust in BBQ Galore. I am grateful for the empathetic support and unwavering dedication displayed by the team, which transformed a challenging situation into a testament of exceptional customer service. As we continue to create cherished memories around our BBQ, I am reminded of the invaluable role played by the brand in ensuring that every celebration is truly special. Thank you, BBQ Galore, for turning a setback into a remarkable display of integrity and commitment to customer satisfaction.
K Kristen Nock
105 days ago

Turning a Disappointing Experience into a Heartwarming Outcome with BBQ Galore

Reflecting on my recent journey with BBQ Galore, I acknowledge that my initial encounter was far from satisfactory. It all began with a gift for my husband, a BBQ for Father's Day. However, the excitement soon turned to frustration when a faulty part marred our assembly process, preventing us from utilizing the grill even come Christmas. The road to resolution seemed bleak as we discovered that rectifying the issue involved navigating through numerous bureaucratic channels, including the elusive "head office warranties dept." Yet, amidst the sea of impersonal communications and seemingly endless wait times, a glimmer of hope emerged. Through what felt like countless phone calls and emails, a subtle shift occurred. The dedicated team at BBQ Galore, led by their unwavering commitment to customer satisfaction, embarked on a journey of redemption. Their resolve to right the wrongs shone brightly, transforming my disillusionment into admiration. While our saga may have begun with frustration, the final crescendo was one of heartfelt understanding and resolution. BBQ Galore's unwavering dedication to making things right left an indelible mark on our experience. From the ashes of disappointment rose a phoenix of appreciation for a company that values its customers' contentment above all else. In light of this transformative experience, I now find solace in sharing this testimonial. It is a testament to the power of perseverance, empathy, and above all, the unwavering commitment of BBQ Galore to uphold their reputation. Thank you, BBQ Galore, for not only rectifying a situation but also for turning a disheartening incident into a heartwarming journey of customer care and satisfaction.
K Kristen Nock
105 days ago

Turning Customer Service Woes into a 5-Star Service Experience

Allow me to share my remarkable journey with BBQ Galore, a tale of initial frustration transformed into unparalleled customer service satisfaction. Initially, a purchase intended to delight my husband on Father's Day turned into a prolonged wait, where a faulty part hindered our merriment until Christmas. However, amidst the trials and tribulations, a silver lining emerged. What could have been a disaster turned into an opportunity for BBQ Galore to showcase their dedication to customer satisfaction. With unwavering patience, we navigated the channels to the elusive "head office warranties dept," encountering challenges that tested our resolve. Yet, every phone call and email exchanged was met with understanding and a commitment to resolve our issue. The journey, though lengthy, was a testament to their dedication to rectifying mistakes and ensuring customer delight. Today, as I stand with a fully functional and impeccably serviced BBQ, I can confidently say that BBQ Galore has not just won me back as a customer but has exceeded all expectations. The arduous path we traversed has culminated in an unparalleled level of service that has endeared them to my heart. In the end, what could have been a tale of disappointment has transformed into a narrative of redemption and excellence in customer care. BBQ Galore, thank you for turning my woes into a 5-star service experience.
B Bella Jaspar
112 days ago

Avoiding a Crumbling Experience: My Honest Review of barbequesgalore.com.au

As a loyal customer of barbequesgalore.com.au, I am compelled to share my experience with their outdoor lounge and table set. While I have always been pleased with their BBQs, the same cannot be said for their lounge set that I purchased in March 2020. Regrettably, the quality of the product has not stood the test of time. The structural integrity of the seats is rapidly deteriorating, with the wicker peeling off the arms and legs. This alarming deterioration has led me to deem it unsafe for my granddaughter to be near, fearing potential injury. It is evident that the manufacturer failed to incorporate the necessary stabilizer into the resin, resulting in a shockingly poor product. Despite my disappointment with this particular purchase, I must emphasize that my issue lies with the product itself, not with the company's overall reputation. I sincerely hope that the company takes note of this feedback to ensure the quality of their non-BBQ products matches that of their grills.
B Bella Jaspar
112 days ago

Transforming My Backyard with Quality BBQs, but A Lounge Set Regret

As an avid outdoor enthusiast, I turned to barbequesgalore.com.au to enhance my backyard oasis. Their BBQs exceeded my expectations, delivering delicious meals and unforgettable memories with family and friends. However, my excitement turned into disappointment when I purchased their outdoor lounge and table set in March 2020. The deteriorating quality became evident over time, with the seats losing structural integrity and the wicker falling apart. Concerned for my loved ones' safety, especially my granddaughter, I had to restrict its use. It's clear that the manufacturer overlooked essential stabilizers in the resin, leading to a subpar product. While Barbeques Galore excels in BBQs, I advise caution when considering their lounges.
G Gavin Martin
112 days ago

Exceptional Service and Quality at Barbeques Galore Jindalee

When I first visited Barbeques Galore Jindalee, I was blown away by the exceptional service and quality products they offered. Despite a small hiccup in the ETA for one of the items I ordered through barbequesgalore.com.au, the staff at Jindalee went above and beyond to rectify the situation. After a slight delay in the ETA for an item I had ordered, the team at Barbeques Galore Jindalee personally reached out to apologize and offered to expedite the process. When I arrived at the store to collect my item, they not only honored their commitment but also went out of their way to ensure that I left a satisfied customer. I am truly impressed by the level of dedication and customer service demonstrated by the team at Barbeques Galore Jindalee. Their commitment to resolving issues and prioritizing customer satisfaction has won me over as a loyal patron. I highly recommend Barbeques Galore Jindalee to anyone looking for top-notch products and outstanding service. Thank you for going above and beyond to make my experience a memorable one!

Introduction

Barbeques Galore is a renowned online retailer in Australia that specializes in barbecue equipment and outdoor cooking essentials. With a vast selection of high-quality grills, smokers, BBQ accessories, and outdoor furniture, Barbeques Galore has become a go-to destination for BBQ enthusiasts and homeowners who love to entertain guests in their backyard.

Pros and Cons

  • Pros:
    • Wide range of BBQ products and accessories
    • Competitive pricing
    • Responsive and user-friendly website
    • Excellent customer service
    • High-quality and durable products
    • Flexible returns and exchanges policy
    • Regular promotions and discounts
    • Positive customer reviews
    • Active community involvement
    • Reliable shipping and delivery
  • Cons:
    • Limited physical store locations
    • Shipping costs may apply

User Experience

Barbeques Galore offers an exceptional user experience with their intuitive website design. Browsing through their extensive range of products is hassle-free, thanks to their well-organized categories and search functionality. The product pages provide detailed information, specifications, and customer reviews, enabling users to make informed decisions. Additionally, the website loads quickly and is optimized for mobile devices, enhancing user experience across various platforms.

Pricing and Value for Money

Barbeques Galore offers competitive pricing for their BBQ products and accessories. While some items may seem relatively higher in price compared to other retailers, the company's commitment to delivering quality, durability, and performance justifies the value for money. Additionally, frequent promotions and discounts allow customers to make significant savings on their purchases, making Barbeques Galore an economical option for high-quality outdoor cooking equipment.

Customer Service

Barbeques Galore is widely recognized for its exceptional customer service. Their knowledgeable and friendly staff is readily available to assist customers with product inquiries, recommendations, and after-sales support. The company aims to provide a hassle-free shopping experience by addressing any concerns promptly and professionally. Customers can reach out to Barbeques Galore via phone, email, or by visiting their physical stores.

Product Quality and Selection

One of the key strengths of Barbeques Galore is its commitment to offering high-quality products. Their extensive selection includes renowned brands known for their durability, performance, and innovative features. Whether customers are seeking gas grills, charcoal grills, smokers, or BBQ accessories, Barbeques Galore has a vast range to cater to different preferences and budget constraints. This wide selection ensures that customers can find products that suit their unique needs.

Website Usability

Barbeques Galore's website is designed with usability in mind. The clean and intuitive interface makes it easy for customers to navigate through various categories, find specific products, and place orders seamlessly. The website also provides detailed information about each product, including specifications, images, and customer reviews. This wealth of information helps customers make well-informed purchasing decisions with confidence.

Returns and Exchanges

Barbeques Galore has a flexible and customer-friendly returns and exchanges policy. In case customers are dissatisfied with their purchase or encounter any issues, they can initiate returns or exchanges within a specified timeframe. The company's dedicated customer service team ensures that this process is smooth and hassle-free. However, customers should review the specific details of the returns policy on the website to understand any conditions or limitations that may apply.

Promotions and Discounts

Barbeques Galore frequently offers promotions and discounts to customers, allowing them to save money on their purchases. These promotions may range from seasonal sales, clearance events, bundle deals, or special discounts on selected products. By keeping an eye on the website or subscribing to their newsletter, customers can stay updated on the latest offers, ensuring they make the most of the available savings opportunities.

Reputation

Barbeques Galore has built a strong reputation for being a trustworthy and reliable retailer in the outdoor cooking industry. Their commitment to quality products, excellent customer service, and customer satisfaction has earned them a loyal customer base. The company has been operating for several years, developing a solid reputation within the barbecue community and establishing itself as a go-to destination for all BBQ enthusiasts.

Payment Options

Barbeques Galore offers multiple payment options to cater to different customer preferences. Customers can conveniently make their purchase using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, the company also provides the option to make payments through PayPal, enabling secure and hassle-free transactions.

Loyalty Programs

Currently, Barbeques Galore does not have a formal loyalty program in place. However, their frequent promotions and discounts serve as a way to reward and retain loyal customers. By offering attractive deals and exclusive offers, Barbeques Galore continues to prioritize customer satisfaction and ensures customers feel valued and appreciated.

Customer Reviews

Barbeques Galore receives overwhelmingly positive customer reviews. Customers praise the company for its prompt delivery, excellent product quality, and outstanding customer service. Many reviews highlight the durability and performance of the BBQ equipment purchased from Barbeques Galore. These positive customer experiences validate the company's commitment to delivering top-notch products and service.

Community Involvement

Barbeques Galore actively engages with the BBQ community by organizing events, workshops, and providing resources to enhance outdoor cooking experiences. They collaborate with barbecue experts and influencers to share tips, recipes, and insights. Barbeques Galore's involvement demonstrates their passion for outdoor cooking and their commitment to fostering a vibrant and supportive community of BBQ enthusiasts.

Shipping and Costs

Barbeques Galore ensures reliable shipping and delivery of their products. They offer multiple shipping options, including standard and express delivery, depending on the customer's location and urgency. Shipping costs may vary depending on the size and weight of the purchased items, as well as the delivery address. Customers can review the shipping details on the website or contact customer service for specific information.