Users Voice for Barcelo

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Barcelo Overall rating
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Review article published on: 17 Apr 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 2.2 5 5 5 5
Jan 2023 5 5 5 3 1.3 2.7
Feb 2023 5 1.3 1.8 5 5 3
Mar 2023 5 1.2 5 5 5 5
Line Chart for Rating of peer stores

Detailed Barcelo Review by

Introduction is a popular hotel chain website that offers an impressive selection of hotels and resorts in several countries worldwide. With its online platform, consumers can search for, choose, and book accommodations instantly, as well as explore special offers and packages. But is it worth the hype and the hype? In this review, we will delve deeper into the platform to find out.

Pros and Cons

Pros: - Wide range of locations and hotels to choose from - Competitive pricing, offering some of the best deals and promotions - Easy to navigate website with a user-friendly interface - Different payment options, including credit cards and PayPal - Various exclusive benefits for members Cons: - Some customers have reported issues with customer service - Cancellation and refund policies may differ depending on the hotel chain - Some hotels are not as luxurious or up-to-date compared to the photos on the website

User Experience's website is easy to use and user-friendly, with an intuitive interface that allows visitors to navigate through the different pages with ease. The website features high-quality images of the different hotels and resorts available, making it easier for consumers to envision their next vacation. Moreover, the website is also optimized for mobile devices, enabling users to make reservations and access their accounts via their smartphones or tablets.

Pricing and Value for Money offers competitive prices, with exclusive deals and promotions that enable customers to save money on their bookings. Additionally, members can access exclusive discounts and benefits for a more personalized and affordable stay. However, pricing may vary depending on the location, season, and available amenities.

Alternatives,, and are some of the alternatives to While they offer a broader range of options beyond accommodations and other travel-related services, is dedicated solely to hotels and resorts, and this specialization could be a result of a more excellent user experience.

Customer Service offers customer service through various channels, including email, phone, live chat, and social media. While customer support can be inconsistent, it is generally accessible and responsive to the queries and concerns of customers.

Product Quality and Selection features a comprehensive selection of hotels and resorts worldwide, ranging from one to perk-up destinations. Whether you are searching for a romantic getaway, a family trip, or a business trip, the website has got it all covered. However, some customers have reported misleading images compared to reality, which may bring into question the quality of some of the offerings on the platform.

Website Usability has a well-designed website that is easy to navigate. The website's features enable users to easily search for the hotel they want to stay in, compare hotels, book online, and check into the hotel. On the other hand, they could improve their website's search engine so that users could find accommodations quicker, making it more convenient.

Returns and Exchanges has a flexible and easy-to-use booking system that allows customers to modify, cancel or reschedule their bookings. However, different cancellation policies apply depending on the hotel chain they reserved, so it's important to read the terms and conditions on the website before booking.

Promotions and Discounts offers various promotions and discounts throughout the year, making it more affordable for consumers. Additionally, members can access exclusive discounts and benefits, including early check-in, exclusive room options, and room upgrades.

Reputation has a reputable reputation due to the wide range of locations and hotels available, competitive pricing, and a straightforward booking process. However, some customers have reported issues with customer service and misleading images of their offerings, so it's essential to do your research before making a booking.

Payment Options accepts various payment options, including credit cards, PayPal, and bank transfers, making it more flexible and accessible for customers worldwide.

Loyalty Programs's loyalty program offers members special benefits, such as exclusive discounts, free Wi-Fi, and exclusive access to offers and promotions. Members can also accumulate reward points that they can use to redeem offers and discounts on their future bookings.

Customer Reviews

On its website, features different customer reviews where customers can share their experiences of every hotel offering which could be very helpful in decision-making. Reviews are mixed, highlighting both positive and negative experiences, which reinforces the need for thorough research before making a booking decision.

Community Involvement participates in various social responsibility initiatives, including Green Globe Certification, a program that supports environmental sustainability in the hospitality industry.

Shipping and Costs

Being a hotel chain website, does not have any shipping activities. However, the website may offer exclusive promotions and discounts to make your stay more affordable, and they do not have any additional shipping costs.


In conclusion, is suitable for travelers searching for affordable accommodations, exclusive deals, and promotions. Even though the platform has areas to improve, such as customer service and cancelled bookings policies, is still worth considering for its wide range of hotels and locations worldwide, competitive pricing, and a user-friendly interface.