Users Voice for Barkbox

25% users rated Terrible
7% users rated Poor
1% users rated Average
6% users rated Very Good
61% users rated Excellent
Pie Chart Review Representation for Barkbox
Barkbox Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Barkbox Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 04 Jul 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 2.6 2.5 5 1 3.6 4
Nov 2022 5 3 1 1 5 4.2
Dec 2022 5 5 5 5 1.8 5
Jan 2023 3.2 1.8 4.9 1 5 4.1
Mar 2023 2 5 3 5 3.4 5
Line Chart for Rating of peer stores

barkbox.com

rakuten.com

boomf.com

gearbest.com

airportparkingreservations.com

pureformulas.com

Detailed Barkbox Review by

Introduction

BarkBox is a monthly subscription service that delivers dog toys, treats, and other fun items to your doorstep. It was founded in 2011 and has since become one of the most popular subscription boxes for dogs in the US. The company's mission is to make dogs happy and their owners even happier.

Pros

  • Convenient monthly delivery of dog toys and treats
  • Personalized boxes based on your dog's size and preferences
  • High-quality toys and treats from well-known brands
  • Affordable pricing compared to retail prices
  • Free shipping within the US

Cons

  • Some of the toys may not be durable enough for aggressive chewers
  • Boxes may not include enough treats for some dogs

User Experience

BarkBox's website is user-friendly and easy to navigate. The subscription process is simple and customizable, allowing you to choose your dog's size and preferences. Customers can also manage their subscription, pause or cancel it, and update their billing and shipping information.

Pricing and Value for Money

BarkBox offers three subscription plans ranging from $23 to $35 per month, depending on the length of the subscription. It's very affordable compared to purchasing the toys and treats separately. The value for money is high as the boxes include high-quality items from reputable brands.

Alternatives

Alternative subscription boxes for dogs include Chewy, PupBox, and Dapper Dog. However, BarkBox stands out due to their personalized boxes and variety of high-quality items.

Customer Service

BarkBox has excellent customer service that's available via phone, email, and online chat. The company's representatives are knowledgeable and responsive, helping customers with any concerns or issues.

Product Quality and Selection

BarkBox sources its toys and treats from well-known brands such as KONG, ZippyPaws, and Nylabone, ensuring high-quality items. The selection includes a variety of treats, chews, toys, and other fun items, catering to dogs of all sizes and preferences.

Website Usability

BarkBox's website is easy to use and visually appealing. It's optimized for mobile devices, allowing customers to manage their subscription on the go.

Returns and Exchanges

BarkBox offers a satisfaction guarantee, allowing customers to return or exchange any item they're not happy with. The company's representatives are also willing to work with customers to find a solution to any issues.

Promotions and Discounts

BarkBox offers various promotions and discounts throughout the year, including referral programs and holiday sales. Customers can also save by subscribing for longer periods.

Reputation

BarkBox has a positive reputation among dog owners and has received high ratings on review sites such as Trustpilot and Better Business Bureau. Customers appreciate the company's personalized boxes, high-quality items, and excellent customer service.

Payment Options

BarkBox accepts payments via credit/debit cards and PayPal, providing customers with flexible payment options.

Loyalty Programs

BarkBox offers a loyalty program, allowing customers to earn points for purchases, referrals, and social media engagement. The points can be redeemed for free boxes and other rewards.

Customer Reviews

Customers praise BarkBox for its high-quality products, personalized boxes, and excellent customer service. However, some customers have raised concerns about the durability of some toys and the lack of treats in some boxes.

Community Involvement

BarkBox is active in supporting animal welfare organizations and charitable causes. The company has donated thousands of dollars to animal shelters and rescue groups and has partnered with various organizations to promote dog adoption.

Shipping and Costs

BarkBox offers free shipping within the US, making the subscription even more affordable. Boxes are shipped on the 15th of each month, and customers can track their shipments online.

Barkbox Recent User Reviews

User Rating

5 stars

30

👤

Reviewer Name: P W

Review Submission Date: 2023-01-15

Review Title: Overpriced junk, BEWARE
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I would actually give less than 1 star for customer service. I ordered 1 box with an inro promo price of $12.95. I did not agree to monthly charges and I didn't see anywhere saying I had to cancel. I received another box a month later, and with no warning I was charged $50. Customer service refused to allow a return or refund. Now I'm stuck with 2 $50 chunks of plastic my dog won't touch and 2 tiny sample size treat bags. Don't fall for it!!

👤

Reviewer Name: Amber Scarber Smith

Review Submission Date: 2023-01-07

Review Title: Don’t fall for it
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My dog hated everything about the box, she is 10 going on 11. I tried to cancel but they wouldn’t let me, in fact they still try to get the money out of my account

👤

Reviewer Name: Debbi Sonnier Jones

Review Submission Date: 2023-01-07

Review Title: The toys are ok
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The toys are ok, dog likes them. Easy to destuff but that’s ok. The problem is their shipping. You get roped in by immediate shipping for the 1st box then every box after that gets later & later shipping. You get charged the 1st of the month then boxes ship out on the 25th or so. This is month #5 & have not received a box before 28th of month. I will not renew 6 month double box subscription due to lame shipping.

👤

Reviewer Name: Shawn Henley

Review Submission Date: 2022-12-27

Review Title: I ordered BarkBox on Dec 9th and…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered BarkBox on Dec 9th and received the 1st Christmas themed box a week later. I held it til Xmas day for my pup. Unfortunately, she’s a chewer and ate the eats off all the toys in the first few hours. I wasn’t upset because it’s a learning process with my girl. BarkBox asked for feedback on the box. When I told them she ate the ears off all the toys they offered to upgrade, free of charge, for a trial and are sending a replacement toy. Their customer service has been above and beyond!

👤

Reviewer Name: Rebecca Mann

Review Submission Date: 2022-12-23

Review Title: I would give no starts if I could
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I would give no starts if I could. I got a Bark box for a friend's dogs. I purchased it Dec 1, 2022. They sent a thanksgiving one! Then they wouldn't fix it. They refused to send a Christmas or winter themed one. I am boycotting them. So mad.

👤

Reviewer Name: Jared

Review Submission Date: 2022-12-21

Review Title: I had a lot of bad experiences over a year
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I had a lot of bad experiences from forgetting order notes to multiple late deliveries to duplicate items to bad treats to only allowing 5 star reviews on their site. Customer service is nice and many of the toys are still around our house but it hardly makes up for the fact that nearly every box came with one or more of the bad qualities I listed.

👤

Reviewer Name: Sarah Sprague

Review Submission Date: 2022-12-11

Review Title: Subscribed for six months and only…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Subscribed for six months and have only received one box now that I’m three months in. Awful customer service, awful shipping service, total scam. I had to reach out multiple times to get a refund on each box that got “lost in the mail” which I never received a notification for. Every experience with customer service led to repetitive and frustrating discussions where I was repeatedly disconnected. I don’t have a complicated address, and live in a busy metropolitan area. Absolutely ridiculous.

👤

Reviewer Name: Jesus Rivera

Review Submission Date: 2022-12-06

Review Title: Bark Box advertised a year subscription…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bark Box advertised a year subscription plan without providing a trail period. I received the first month packages and good items were provided, but the following months delays happened. Come to realize one box can last longer than expected. I wanted to adjust my plan to receive the Bark Box bi-monthly or even cancel the plan and purchase them independently. I’m stuck with this subscription for a year and I have no leeway. Bark box is not providing flexibility customer service and I do not give my stamp of approval. :(

👤

Reviewer Name: Christine Gibbs

Review Submission Date: 2022-12-04

Review Title: The indestructible toys
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have 2 100lb PitBulls and they play tug of war with the Barkbox toys! They pull these toys with all their might fighting to get it for their own! Not once have they yet to tear these toys apart! I recommend Barkbox to anyone who has dogs like I do!

👤

Reviewer Name: samantha hopkins

Review Submission Date: 2022-11-23

Review Title: If I could give BarkBox 10 stars
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: If I could give BarkBox 10 stars, I would. I subscribed to their 'chewer' box. For month after month, I received amazing toys and snacks. Then, I lost my puppers. BarkBox refunded my subscription, and sent me a card. Awesome, right? Well, I lost my puppers 5 months ago. Today, I received an email offering emotional support because the holidays can be very hard when you've lost a loved pet. How cool is that?