Barkerandstonehouse Reviews

Voted Good (5/5)

42368 Votes

101 Reviews

Vote Now

In the Furniture Store category

Pie-Chart Analysis

0% users rated Terrible
0% users rated Poor
1% users rated Average
4% users rated Very Good
95% users rated Excellent
Write a review
R Robert EDMUNDS
55 days ago

Exceptional Service and Quality from Barker and Stonehouse

Sharing my recent experience with barkerandstonehouse.co.uk as we embarked on the hunt for a new lounge suite. Venturing into various stores in the shopping center, Barker and Stonehouse stood out with their refreshing approach - no pushy sales tactics, just genuine assistance. The staff was not only courteous but also gave us the space to explore while being readily available for any queries. A minor modification to our order was effortlessly accommodated even after the initial purchase. Come delivery day, Zak and Stu, the delivery team, surpassed expectations. They expertly maneuvered the suite into our home, assembled it with precision, disposed of all packaging, and conducted a final check to ensure our satisfaction. From start to finish, the professionalism and care exhibited by the Barker and Stonehouse team were truly commendable. This seamless and pleasant shopping experience speaks volumes about the company's commitment to customer satisfaction. Highly recommend Barker and Stonehouse for their exceptional service and top-notch quality products.
G Gerry Rouse
55 days ago

Above and Beyond: Mick & Stephen Deliver Exceptional Service

Sharing my remarkable experience with Barker and Stonehouse, I cannot help but applaud the exemplary service provided by Mick and Stephen. Their punctuality was commendable, arriving right on time and exhibiting the utmost professionalism throughout. Not only did they deliver the furniture swiftly, but they also went the extra mile by carefully placing it in the desired position, skillfully assembling it, and removing all the packaging - leaving no mess behind. Their seamless operation displayed efficiency and dedication, making the entire process hassle-free and enjoyable. A big thank you to Mick and Stephen for their exceptional service, showcasing a true commitment to customer satisfaction. My heartfelt appreciation goes out to these outstanding individuals for their hard work and attention to detail.
J Judith M
55 days ago

Exemplary Service and Timely Delivery: A Hassle-Free Experience

My experience with barkerandstonehouse.co.uk was nothing short of amazing. From the moment I placed my order, the communication regarding the delivery time slot was impeccable. I was pleasantly surprised when I received a phone call on the delivery day, letting me know that the team was just 20 minutes away, arriving even before the scheduled time slot. What truly stood out was the careful handling of my delivery, especially navigating it up steps and stairs with ease. The delivery team was not only professional but also incredibly polite, making the entire process smooth and stress-free. I couldn't be more pleased with the service provided by barkerandstonehouse.co.uk. If you're looking for a furniture delivery experience that exceeds expectations, look no further. I highly recommend them for their exemplary service and commitment to customer satisfaction.
A Alison C
55 days ago

Unveiling Superior Choices Beyond the Screen

Embarking on my journey to find the perfect wardrobe, I initially turned to the convenience of online shopping. However, fate led me to step into the physical realm of barkerandstonehouse.co.uk, where my encounter with Barrie Malloy transformed my entire shopping experience. Barrie transcended the limitations of the digital realm by providing me with a personalized tour of various finishes and options that were not showcased on the website. His profound knowledge and unwavering dedication illuminated the intricacies of each wardrobe, unraveling a tapestry of possibilities I never knew existed. Navigating the sea of choices, Barrie's guidance and expertise became my compass, steering me towards the wardrobe of my dreams. The tactile experience of physically witnessing the craftsmanship and quality surpassed any virtual encounter I had previously known. In retrospect, I am immensely grateful for the serendipitous choice to visit the store. Barrie's exceptional assistance not only enriched my understanding of the products but also reaffirmed the irreplaceable value of in-person interactions in the realm of furniture shopping. My heartfelt gratitude resonates with each smooth drawer and sturdy hinge of my new wardrobe, a testament to the enduring impact of guided exploration beyond the confines of the screen.
T Timothy
55 days ago

Transformed by Barker and Stonehouse: A Customer’s Journey

My experience with barkerandstonehouse.co.uk has been nothing short of exceptional. From the moment I stepped into their showroom, I was greeted with top-notch quality furniture that spoke to my style and personality. The professionalism exuded by their staff was truly remarkable, guiding me through their exquisite collection with a keen eye for detail. What truly set Barker and Stonehouse apart was the delivery service. I had the pleasure of meeting Simon C and Michael C, who went above and beyond to deliver a sofa to my loft conversion. Their politeness, friendliness, and unwavering helpfulness left a lasting impression on me. Despite the challenges of maneuvering through tight spaces, they tackled the task with grace and expertise, ensuring a seamless delivery process. I am grateful for the outstanding service provided by Barker and Stonehouse, which not only met but exceeded my expectations. The dedication and care shown by their team, especially Simon C and Michael C, made my furniture shopping experience truly unforgettable. Thank you, Barker and Stonehouse, for transforming my home with your exceptional products and service.
H HFS
55 days ago

Exceptional Service, Exquisite Sofas, and Above-and-Beyond Delivery Team

Having recently purchased a set of sofas from barkerandstonehouse.co.uk, I was blown away by the outstanding service provided. Not only was the ordering process seamless, but the delivery exceeded all expectations. The delivery team, consisting of John W and Dan F from the Crawley Depot, went above and beyond in ensuring a smooth and efficient delivery. Their friendly and polite demeanor made the experience truly memorable. They showcased professionalism and care as they expertly placed the sofas in our home and even took the time to remove all packaging, leaving no mess behind. Overall, my experience with Barker & Stonehouse was exceptional, thanks to their top-tier service and high-quality products. I wholeheartedly recommend Barker & Stonehouse to anyone in search of exquisite furniture and a seamless shopping experience.
M mo mo
55 days ago

Exceptional Service from Barker and Stonehouse’s Louise Brunswick!

After undergoing an operation that left me unable to visit a local store, I turned to Barker and Stonehouse's website for help. It was there that I had the pleasure of connecting with Louise Brunswick from the sales team. Louise's friendly and helpful demeanor shone through from our very first interaction on web chat. Despite my inability to physically browse the store, Louise made every effort to assist me in choosing fabrics, even going the extra mile to email me photos of various cushion options. Her attention to detail and dedication to providing top-notch customer service truly stood out. In a time of uncertainty and physical limitations, Louise's exceptional service made all the difference. I am grateful for her support and guidance throughout the decision-making process. Thank you, Louise, for making my shopping experience with Barker and Stonehouse a truly memorable one!
M Myrtle
55 days ago

Experiencing Exceptional Service and Selection at Barker and Stonehouse

I can't help but share my recent visit to Barker and Stonehouse's outlet store at the Metro Centre. My husband and I set out with a simple rug in mind but left with a beautiful recliner seat and stool, all thanks to the fantastic assistance of Dawn. Her expertise and warmth truly made our shopping experience unforgettable. Dawn's knowledge and dedication were evident as she guided us through the store, offering valuable insights and recommendations. Her personalized attention not only helped us find the perfect furniture pieces but also made us feel like valued customers. I am beyond grateful for Dawn's assistance and the exceptional service we received at Barker and Stonehouse. I wholeheartedly recommend this store to anyone in search of quality furniture and a memorable shopping experience. Thank you for exceeding our expectations!
F Farah Majid
56 days ago

A Heartfelt Thank You to Barker and Stonehouse: Making Home Feel Like Paradise

From the moment we unwrapped our new sofas from barkerandstonehouse.co.uk, it felt like a dream come true. Each cushion screamed comfort, every stitch whispered luxury. Our living room transformed into a cozy oasis thanks to the sheer beauty and cushiness of these pieces. What truly set our experience apart was the impeccable service we received. The delivery was not just prompt and on time; it was a symphony of efficiency and kindness. Paul and Serigne, our delivery angels, not only brought in the new sofas but also went above and beyond, helping us move the old one and rearrange our space with a smile and a genuine willingness to assist. Barker and Stonehouse, your attention to detail and commitment to customer satisfaction have not gone unnoticed. Thank you for not just selling furniture, but for creating moments and memories within our home. We are forever grateful for your exceptional service and exquisite products. Here's to many more years of sitting in comfort and style!
D DebHamilton
56 days ago

Unparalleled Service and Warmth: An Ode to Julie’s Exceptional Care

Today, at the enchanting barkerandstonehouse.co.uk Teeside Park store, we were blessed to cross paths with Julie, a beacon of kindness and efficiency. Julie's dedication to ensuring our satisfaction knew no bounds. With a smile that could light up a room, she guided us through a labyrinth of home furnishings, embodying patience and grace. Going above and beyond, Julie scoured the store for the perfect flowers and vases, meticulously arranging them for our consideration. Despite our indecisiveness, Julie remained steadfast, offering unwavering support until we found our perfect pieces. Her offer to assist us in transporting our treasures to the car was a testament to her unwavering commitment to customer care. Thank you, Julie, for your exceptional service. Your kindness and professionalism truly set a standard of excellence that will be hard to match.
Y Yvonne
56 days ago

Transformed Comfort: Rowan Bedframe and Mattress

Crafting the perfect sleeping oasis became a delightful reality when I ventured into the realms of Barker and Stonehouse. Enveloped in the ambiance of the Darlington store, I had the pleasure of meeting Janice Oliver, whose knowledge and assistance transformed my shopping experience. Her expertise guided me to the exquisite Rowan Bedframe and double mattress, a choice I am truly grateful for today. The journey didn't end with the purchase; it extended to the exceptional service provided by Ste Windsor and Chris Dunnett during delivery. Their professionalism and care shone through as they expertly assembled the bed frame and placed it exactly where I envisioned. The room was left immaculate, a testament to their dedication to customer satisfaction. My gratitude knows no bounds as I lay on the plush comfort of my new bed, grateful for the seamless shopping experience Barker and Stonehouse provided. Having been a returning customer, I can confidently affirm that their commitment to quality and service is unwavering. Barker and Stonehouse have earned my trust, and I eagerly anticipate future purchases with them, knowing that excellence is always guaranteed.
L Lou
56 days ago

Exceptional Service at Barker and Stonehouse: A Heartfelt Experience at Newcastle Fenwick Branch

As a satisfied customer of barkerandstonehouse.co.uk, I couldn't be more pleased with the exceptional service received at the Newcastle Fenwick branch. From the moment we walked in, the team, including Pam, Maddie, and Kate, went above and beyond to assist us with our order. Despite making multiple store visits and a phone call to finalize the details, the staff remained patient, attentive, and incredibly helpful throughout the entire process. Their knowledge and professionalism were truly commendable, as they balanced giving us space to browse while also being readily available to answer our numerous questions. The dedication and friendliness of the team at the Newcastle Fenwick branch made our shopping experience not only smooth but enjoyable. Their outstanding customer service has solidified our confidence in Barker and Stonehouse, and we eagerly anticipate the delivery of our order. Thank you for making our furniture shopping experience a memorable and delightful one!
M Meenu Lakhani
56 days ago

A Sofa Fit for a King: Barker and Stonehouse Deliver Quality and Service

When my much-anticipated sofa from barkerandstonehouse.co.uk finally arrived, it was like a dream come true. The moment it found its place in my living room, I couldn't help but admire the elegance it added to my space. However, what truly stood out were the exceptional delivery men, Paul and Serigne. Their professionalism and attention to detail during the assembly process were truly commendable. Not only did they ensure that the sofa was set up perfectly, but they also left my home spotless. It's rare to come across such dedicated and courteous individuals in the service industry, and their exemplary behavior deserves all the praise. Thank you, Paul and Serigne, for going above and beyond to make my furniture delivery experience a memorable one. Barker and Stonehouse, you've won a loyal customer in me!
D Dom Wheatley
56 days ago

From Our Showroom to Your Home: A Seamless Delivery Experience

Reflecting on my first-ever delivery from barkerandstonehouse.co.uk, I am thrilled to share my utmost satisfaction. The process began effortlessly with a warm welcome from the Middlesbrough showroom staff, making my sofa purchase a delightful experience. To my surprise, the sofa arrived promptly within the promised week. John and Colin R, the dedicated delivery team, exhibited impeccable professionalism from start to finish. Their punctuality, friendliness, and efficient assembly of the sofa left me in awe. It was truly a perfect delivery experience that exceeded all my expectations. Thank you, Barker and Stonehouse, for transforming my purchasing journey into a seamless and memorable one.
S Sally Knowles
56 days ago

Transformative Journey with Barker & Stonehouse

Stepping into the Battersea showroom at Barker & Stonehouse was a decision I will always cherish. From the moment Kieran warmly greeted me, my experience transcended from ordinary to extraordinary. His expertise and passion for the furniture ranges shone through as he guided me through the selection process with insightful suggestions on fabrics, ensuring every detail was tailored to my preferences. The stress of furniture shopping melted away in Kieran's capable hands, as he effortlessly translated my vision into reality. Every question I had was met with patience and every concern addressed with care. The impeccable customer service I received was a breath of fresh air in today's fast-paced world. The showroom itself was a treasure trove of luxurious options, each piece vying for attention with its unique charm. From the sleek sofas to the inviting armchairs, every item exuded quality and style, making my decision a delightful challenge. I wholeheartedly recommend Barker & Stonehouse for not just their exquisite collections, but for the exemplary service that transforms shopping into a memorable experience. Thank you, Kieran, and the entire team, for making my journey with Barker & Stonehouse a truly unforgettable one.

Introduction:

Barker and Stonehouse (barkerandstonehouse.co.uk) is a renowned furniture retailer in the United Kingdom, offering a wide range of high-quality furniture and home decor options. With a history spanning over 70 years, Barker and Stonehouse has established itself as a reliable destination for individuals seeking stylish and durable furniture pieces that suit various tastes and budgets. This editorial review will delve into the pros and cons of shopping on barkerandstonehouse.co.uk, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

- Vast Selection: Barker and Stonehouse boasts an extensive collection of furniture, catering to various design preferences and functional needs. Whether you're looking for modern, contemporary, or traditional pieces, the website offers a multitude of options. - High-Quality Products: With a commitment to quality, Barker and Stonehouse collaborate with trusted manufacturers, ensuring their products are built to last. From solid wood pieces to expertly crafted upholstery, the quality is evident. - User-Friendly Website: Navigating barkerandstonehouse.co.uk is a breeze due to its intuitive interface. Categories are well-organized, and the search function provides efficient results, making it effortless to find desired products. - Helpful Inspiration and Advice: The website includes a dedicated section offering helpful guides, blogs, and design inspiration. This feature assists customers in making informed decisions and finding inspiration for their home decor projects. - Competitive Pricing: While premium quality comes at a cost, Barker and Stonehouse strives to offer competitive pricing, ensuring customers get value for their money.

Cons:

- Limited Physical Stores: Barker and Stonehouse has a limited number of physical stores primarily located in the United Kingdom. This might inconvenience customers who prefer traditional in-store shopping experiences. - Higher Price Range: While the pricing is competitive considering the quality, some budget-conscious individuals might find Barker and Stonehouse's products to be slightly more expensive compared to other furniture retailers. - International Shipping Limitations: Currently, Barker and Stonehouse only offers delivery within the United Kingdom, which might disappoint international customers who wish to purchase their products.

User Experience:

Barker and Stonehouse's website provides a seamless user experience, combining attractive aesthetics with user-friendly functionality. The website loads quickly, ensuring minimal wait times for visitors. Clear and well-labeled navigation menus make it effortless for users to explore different categories and find specific products. The search function is efficient, producing accurate results based on product names or keywords. Each product page is well-detailed, featuring high-resolution images and comprehensive descriptions, allowing customers to make informed purchasing decisions. Additionally, the website's responsive design ensures a consistent experience across various devices, including desktops, tablets, and smartphones.

Pricing and Value for Money:

Barker and Stonehouse positions itself as a provider of high-quality furniture, which is reflected in its pricing. While the products may fall into a higher price range compared to some competitors, the durability, craftsmanship, and unique designs make them a worthwhile investment. With attention to detail and quality materials, customers can expect furniture pieces that stand the test of time and offer long-term value for money.

Customer Service:

Barker and Stonehouse prides itself on excellent customer service. Their dedicated support team is available to assist customers with inquiries, product information, and after-sales support. Customers can reach out to the support team via phone, email, or by visiting one of their physical stores. The knowledgeable and friendly staff ensure a smooth and hassle-free experience, addressing any concerns promptly and professionally.

Product Quality and Selection:

Barker and Stonehouse places a strong emphasis on providing top-notch furniture and home decor pieces. Their products are sourced from reputable manufacturers known for their craftsmanship and attention to detail. With a vast selection of furniture ranging from sofas, beds, dining sets, and accessories, customers have a variety of choices to suit their individual preferences and interior styles. The fusion of quality materials, excellent design, and expert construction ensures that customers receive furniture that surpasses expectations.

Website Usability:

Barker and Stonehouse's website is designed with user convenience in mind. The intuitive interface allows for effortless navigation, making it simple to explore different product categories or search for specific items. The website architecture is well-organized, ensuring a logical flow from the homepage to individual product pages. Additionally, the website provides helpful filtering options, enabling customers to refine their search based on criteria such as price range, color, and style. With clear and concise product descriptions, accompanied by high-resolution images, customers can make well-informed decisions without any confusion or ambiguity.

Returns and Exchanges:

Barker and Stonehouse understands that sometimes returns or exchanges may be necessary. They have a flexible returns policy, allowing customers to return or exchange products within a specified period, provided they are in original condition. The website provides clear instructions on how to initiate returns or exchanges, and their customer service team is available to assist throughout the process. It's worth noting that certain restrictions and conditions may apply, so customers are encouraged to familiarize themselves with the specific return policies before making a purchase.

Promotions and Discounts:

Barker and Stonehouse offers various promotions and discounts throughout the year. These promotions can include seasonal sales, clearance events, or exclusive discounts on specific product categories. The website prominently displays any ongoing promotions, ensuring customers are aware of the available deals. Additionally, customers can sign up for the Barker and Stonehouse newsletter to receive exclusive offers and stay informed about upcoming sales and promotions.

Reputation:

Barker and Stonehouse has built a solid reputation over the years, becoming a trusted name in the furniture industry. Their commitment to offering high-quality products, excellent customer service, and attention to detail has garnered them a loyal customer base. Numerous positive customer reviews and testimonials further attest to their reputation and reliability as a furniture retailer.

Payment Options:

Barker and Stonehouse offers multiple payment options to accommodate different customer preferences. Customers can make secure online payments using major credit cards, including Visa, Mastercard, and American Express. Additionally, they provide the option of paying via PayPal, offering an extra layer of security and convenience for those who prefer this payment method.

Loyalty Programs:

Barker and Stonehouse currently does not have a dedicated loyalty program in place. However, they occasionally offer exclusive discounts and promotional offers to their newsletter subscribers, providing an opportunity for customers to take advantage of additional savings.

Customer Reviews:

Customer reviews play a crucial role in assessing a retailer's performance, and Barker and Stonehouse actively encourages customers to share their experiences. The website includes a dedicated section where customers can leave reviews and ratings for products they have purchased. This valuable feedback provides insights into the overall satisfaction levels and product quality, helping potential customers make informed decisions.

Community Involvement:

Barker and Stonehouse actively engages with the community through various initiatives. They support local charities, organize fundraising events, and participate in community-based projects. These efforts demonstrate their commitment to giving back and fostering a positive impact beyond simply selling furniture.

Shipping and Costs:

Barker and Stonehouse offer reliable and efficient shipping services within the United Kingdom. The cost of shipping varies depending on the size and weight of the item, as well as the delivery destination. The website provides a clear breakdown of shipping costs during the checkout process, ensuring transparency for customers. Delivery times may vary depending on the availability of the product and the customer's location, but Barker and Stonehouse strives to provide timely and convenient delivery options.