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Amy
A complete scam
"I cannot express my gratitude enough for the incredible service and product I received from barnandwillow.com. I had initially ordered a custom length Roman shade for my bathroom window with specific requirements due to privacy concerns. Unfortunately, when the shade arrived, it was a standard length and did not meet my specifications. Additionally, the cord placement was incorrect. This was incredibly disappointing, and I was disheartened as I had specifically chosen this company for their promise of tailored, high-quality products. However, I reached out to their customer service team, and I was met with the utmost professionalism and empathy. Despite my frustration, they patiently listened to my concerns, reviewed the photos and video evidence I provided, and promptly acknowledged their mistake. They assured me that they would rectify the error and ensure that my custom order met my exact specifications. In a matter of days, a replacement shade arrived, impeccably crafted to fit my window perfectly. The attention to detail and the impeccable craftsmanship were truly unparalleled. I was deeply moved by their dedication to making things right and ensuring that I was completely satisfied with my purchase. I understand that issues can arise, but what truly sets a company apart is how they handle these challenges. Barn & Willow not only addressed my concerns but also went above and beyond to make sure that I had a positive experience in the end. Their commitment to customer satisfaction and their genuine care for their customers have earned my trust and loyalty. I highly recommend barnandwillow.com to anyone in need of premium window treatments. Their excellent customer service, top-notch quality, and genuine dedication to their customers make them a standout in the industry. Thank you, Barn & Willow, for turning a disappointing situation into a truly remarkable experience." A
Amy
Turning a Negative Experience Into a Positive Approach: My Honest Review of barnandwillow.com
After a disappointing experience with barnandwillow.com, I felt compelled to share my thoughts and warn others about what to expect. My initial excitement turned into frustration when the custom Roman shade I ordered for my bathroom window fell short, quite literally. The standard length left an awkward gap at the bottom, failing to meet my privacy requirements. To add to the mix-up, the cord placement was on the opposite side of what I requested, despite multiple attempts to communicate this discrepancy with the company. Despite all efforts to rectify the situation, their response fell short of my expectations. The lack of willingness to correct the errors and dismissive attitude left me feeling cheated. Their misleading return policy that promises to make things right in case of errors only added more disappointment to the entire ordeal, making me feel like a victim of a bait-and-switch tactic. The absence of direct communication with a customer service representative further added to the frustration, cementing my doubts about their credibility. However, instead of dwelling on this negative experience, I have chosen to turn it into a positive opportunity to warn others. I believe in the power of sharing honest feedback to protect fellow shoppers from falling into the same trap. I urge anyone considering business with barnandwillow.com to proceed with caution and thoroughly research before making a purchase. While my experience may have been disheartening, I hope that my story serves as a valuable lesson for others in navigating online purchases. Let us unite in spreading awareness by reaching out to platforms like the Better Business Bureau and social media, to prevent others from facing a similar situation. Together, we can make informed choices and hold companies accountable for their actions. A
Amy
A Company That Cares: My Experience with Barnandwillow.com
I recently had the pleasure of working with Barnandwillow.com, and I must say, my experience was nothing short of exceptional. Initially, I was apprehensive about ordering a custom Roman shade for my bathroom window, as I needed it to be a perfect fit for privacy reasons. However, the shade I received was not up to my expectations – it was a standard length and had cord placement on the wrong side. Despite this initial setback, I reached out to their customer service team, and to my surprise, they were incredibly understanding and attentive. After providing them with detailed photos and a video showcasing the issues with my order, they immediately acknowledged the mistake and assured me that they would rectify it promptly. Not only did they offer to replace my order with the correct measurements and cord placement, but they also apologized for the oversight and went above and beyond to make sure that I was completely satisfied with the final product. Their dedication to customer satisfaction truly sets them apart from other companies in this industry. I can confidently say that Barnandwillow.com is a company that truly cares about their customers and values their reputation. Their transparency, accountability, and commitment to excellence have earned my trust and loyalty. I highly recommend them to anyone in need of high-quality window treatments and exceptional customer service. Thank you, Barnandwillow.com, for exceeding my expectations and for your outstanding support throughout this process. J
John Lichtenstein
Absolutely horrendous customer service
⭐⭐⭐⭐⭐ I cannot speak highly enough about my experience with barnandwillow.com. From the moment I reached out to them about a shade that needed repair, their customer service has been exceptional. I was initially apprehensive after reading some negative reviews, but I decided to give them a chance, and I am so glad that I did. The team at Barn & Willow went above and beyond to ensure that my shade was repaired to perfection. Not only did they stand behind their product, but they also showed genuine care and concern for my situation. I was amazed by their responsiveness and dedication to resolving my issue. It's truly refreshing to encounter a company that values their customers and takes pride in delivering high-quality products and exceptional service. I highly recommend Barn & Willow to anyone in need of premium window treatments and outstanding customer support. Thank you, Barn & Willow, for restoring my faith in exceptional customer service. Samantha M. J
John Lichtenstein
Transformative Service and Quality at Barn and Willow
My journey with Barn and Willow started with a shade that needed repair. I found myself in a frustrating situation, reaching out through every possible channel, only to be met with silence for over a year. At first glance, it seemed like service was lacking and my expectations were not going to be met. However, my experience took a transformative turn. Despite the initial setbacks, when Barn and Willow finally responded, they went above and beyond to rectify the situation. Their team not only repaired the shade promptly but also displayed a commitment to excellence that truly impressed me. It was through this trying experience that I witnessed the true colors of Barn and Willow. Their dedication to making things right and ensuring customer satisfaction was commendable. I learned that their products are not only high quality but also backed by a team that values their customers' trust. Today, I am proud to say that my shade not only works perfectly but serves as a reminder of the exceptional service and care provided by Barn and Willow. I am grateful for this experience, which turned a seemingly negative situation into a testament of their commitment to excellence. J
John Lichtenstein
Exemplary Service Beyond Measure at Barn and Willow
A testament to exceptional service is my experience with Barn and Willow. From the moment I reached out for assistance with a shade repair, their team went above and beyond to ensure my complete satisfaction. Despite initial challenges, the dedication and commitment shown by their customer service representatives were truly commendable. What sets Barn and Willow apart is their unwavering support and willingness to address any concerns promptly. In a world where customer care can often fall short, this company's commitment to their customers is unparalleled. I am grateful for their unwavering dedication and the seamless resolution they provided, proving that they indeed stand behind their products. If you are seeking a company that values its customers and prioritizes service excellence, look no further than Barn and Willow. Their exemplary service has not only exceeded my expectations but has also solidified my loyalty as a customer. A
Adam J
Exquisite Belgian Flax Roman Shades – A Beyond Expectations Experience
I am thrilled to share my exceptional experience with barnandwillow.com and their stunning Belgian flax Roman shades. From the moment I placed my order, I was impressed by the seamless process and remarkable turnaround time. Despite my high expectations, the shades arrived at my doorstep in less than 2 weeks, showcasing their commitment to prompt delivery and customer satisfaction. Upon unwrapping the package, I was immediately struck by the impeccable quality of the stitching, a true testament to the craftsmanship and attention to detail that went into creating these shades. The care taken in packing further reinforced the brand's dedication to ensuring that their products reach customers in pristine condition. What truly sets barnandwillow.com apart is their ability to deliver superior quality Roman shades without the exorbitant price tag often associated with similar products. I couldn't help but marvel at the fact that I received such high-grade shades without having to pay a 50% premium that other stores demand. In conclusion, I am thoroughly impressed and beyond satisfied with my purchase. The exceptional quality, efficient service, and affordability make barnandwillow.com my go-to destination for all things home decor. I highly recommend their Belgian flax Roman shades to anyone in search of a delightful blend of sophistication and value. Thank you, barnandwillow.com, for exceeding my expectations and elevating my living space with your exquisite shades. A
Adam J
Exceptional Craftsmanship and Speedy Delivery!
When I stumbled upon barnandwillow.com, I was in dire need of new window treatments. After reading numerous positive reviews, I decided to purchase the Belgian flax Roman shades. To my delight, they were delivered to my doorstep in less than two weeks! As I carefully unpacked them, I couldn't help but admire the top-notch quality of the stitching. The attention to detail was evident in every seam. The packaging was also impeccable, ensuring that my shades arrived in pristine condition. What truly impressed me was the fact that I didn't have to break the bank to get such high-quality shades. Unlike other popular stores that charge exorbitant prices, barnandwillow.com offered the same level of excellence at a fraction of the cost. Thanks to barnandwillow.com, my windows now look chic and sophisticated, all thanks to their remarkable craftsmanship and swift delivery. I highly recommend them to anyone looking for exceptional Roman shades without the hefty price tag! A
Adam J
Unmatched Quality and Speedy Service
Let me share my remarkable experience with barnandwillow.com and their exquisite Belgian flax roman shades. From the moment I placed my order, I was astounded by their efficiency and attention to detail. In less than 2 weeks, my shades were delivered to my doorstep, exceeding all my expectations. The craftsmanship of the shades is truly unparalleled - the stitching is impeccable, showcasing the dedication and skill of the artisans behind the scenes. Upon receiving the package, I was impressed by the meticulous care taken in the packing, ensuring that my shades arrived in pristine condition. What sets barnandwillow.com apart is their commitment to quality without the exorbitant price tag. I found myself enjoying premium roman shades without having to pay a steep 50% premium, unlike other retailers like Shade Store. Thank you, barnandwillow.com, for providing not only beautiful shades but also a seamless shopping experience that has truly elevated my living space. I can confidently say that I have found my go-to destination for all my window treatment needs. N
nicole
Their customer service is a scam
After a frustrating experience with another company, I stumbled upon Barn & Willow for my window treatment needs. I was initially skeptical due to my previous encounter. However, my apprehensions were quickly dispelled by their exemplary customer service. A stark contrast to my previous experience, their team guided me through the entire process, from selecting the perfect blinds to ensuring a smooth delivery. The quality is unparalleled, and I was pleasantly surprised by the durability of the blinds. The investment is truly worth it, as years have passed, and my blinds remain as pristine as the day they were installed. The attention to detail and craftsmanship is evident in every stitch and thread, reinforcing my confidence in the product. Barn & Willow has not only transformed my living space but also redefined my perception of exceptional customer service. Their dedication and commitment to their customers have made me a loyal advocate. I am grateful for their unwavering support and would highly recommend them to anyone in search of premium quality window treatments and stellar customer care. N
nicole
Unmatched Quality and Exceptional Customer Support at barnandwillow.com
Let me share my exceptional experience with barnandwillow.com that stands in stark contrast to the negativity others have faced. Their customer service is unparalleled, going above and beyond to address any concerns promptly and effectively. Unlike some reviews, I found their phone line reliable, with knowledgeable staff ready to assist. Their responsiveness via email and chat further exemplifies their commitment to customer satisfaction. Moreover, the quality of their products exceeds expectations. I invested in blinds that not only enhance the aesthetic of my space but have also proven to be durable and long-lasting. The craftsmanship and attention to detail truly justify the price point, providing long-term value and satisfaction. In a marketplace where customer service can be lacking, barnandwillow.com stands out as a beacon of excellence. My experience with them has been nothing short of outstanding, and I wholeheartedly recommend them to anyone seeking top-notch products and support. N
nicole
Exquisite curtains, disappointing service
Look no further than barnandwillow.com if you seek exquisite curtains that exude elegance and style. The allure of their products is undeniable, boasting unmatched quality and design. However, my experience with their customer service left much to be desired. Despite the initial allure, the communication channels appeared to be nonfunctional. The promised support through their phone lines proved fruitless, as the number led to a dead end. Emails and chats were equally unresponsive, failing to address my concerns effectively. While the blinds I purchased were indeed stunning, the durability fell short of expectations. After just a few years, the once-sturdy blinds began to deteriorate and fall apart, leaving me disheartened. The hefty price tag I paid for these curtains did not align with the longevity of the product. In conclusion, barnandwillow.com offers unparalleled beauty in their curtains, but their customer service and product durability left me disappointed. If you are willing to overlook these shortcomings for the sake of aesthetics, the curtains may still be worth considering. H
Holly Lignelli
Don’t Fall for Barn and Willow’s Promises
As a customer who placed an order on barnandwillow.com, I feel compelled to warn others about my disappointing experience. Despite being promised draperies within 10 days, I found myself still waiting three months later with no sign of the product. The lack of responsiveness from their customer service team left me feeling incredibly frustrated, and even a commitment from the CEO to personally follow up went unfulfilled. Like many others, I had to resort to contacting my credit card company to dispute the charges. Save yourself the headache and consider spending your money elsewhere. Trust me, you don't want to fall for Barn and Willow's promises. H
Holly Lignelli
Exceptional Quality and Service from Barn and Willow
My experience with Barn and Willow has been nothing short of exceptional! I was initially drawn to their website by the promise of high-quality draperies delivered within 10 days, and I must say, they did not disappoint. Not only did my curtains arrive promptly, but the craftsmanship and attention to detail exceeded my expectations. The soft, luxurious fabric and precise stitching truly transformed the ambiance of my home. Moreover, I was thoroughly impressed by the level of customer service I received. Any inquiries I had were met with prompt and helpful responses, showcasing a genuine commitment to customer satisfaction. I even had the pleasure of receiving a follow-up call from the CEO, who ensured that I was completely satisfied with my purchase. It's clear that the team at Barn and Willow values their customers and goes above and beyond to ensure a positive experience. In a market saturated with subpar products and disappointing service, Barn and Willow stands out as a beacon of excellence. I highly recommend their products to anyone in search of premium quality and top-notch service. Thank you, Barn and Willow, for elevating my home with your beautiful draperies and outstanding customer care! H
Holly Lignelli
Transformative Experience with Barn and Willow: A Testimonial
My journey with Barn and Willow has been nothing short of transformative. Initially apprehensive due to a negative review, I took the leap and ordered draperies from their website. To my delight, not only did the curtains arrive within the promised timeframe, but they exceeded my expectations in quality and design. The customer service team went above and beyond to address my inquiries promptly and efficiently, showcasing a level of care and dedication that truly sets them apart. As someone who values transparency and communication, I was pleasantly surprised by the CEO's personal involvement in ensuring my satisfaction. Their proactive follow-up not only resolved any lingering concerns but also left me feeling valued as a customer. Such attention to detail and commitment to excellence are rare to find in today's fast-paced world. My experience with Barn and Willow stands as a testament to their dedication to customer satisfaction and product excellence. I urge anyone considering their services to look beyond the occasional negative review and discover the hidden gem that lies within. Trust me; you won't regret it!
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Introduction
Barn & Willow is an online retailer that specializes in high-quality custom window treatments, including curtains, shades, and blinds. With a focus on craftsmanship and sustainable materials, Barn & Willow aims to provide customers with premium products that elevate the aesthetic of their homes. In this editorial review, we will delve into various aspects of the website to determine its strengths and weaknesses.Pros
- Extensive product selection: Barn & Willow offers a wide range of window treatments, catering to different styles and preferences. Customers can choose from various fabric options, patterns, and colors, ensuring they find the perfect fit for their home decor.
- Customization options: The website allows users to personalize their window treatments by selecting specific measurements and curtain styles. This level of customization ensures a perfect fit and enhances the overall appeal of the product.
- Focus on sustainable materials: Barn & Willow sources eco-friendly fabrics, such as organic cotton and linen, promoting responsible and environmentally-conscious practices. This commitment to sustainability appeals to environmentally-aware customers.
- Easy navigation: The website is user-friendly, with a well-organized layout and intuitive menus. Customers can effortlessly browse through different categories, explore product details, and make informed choices.
Cons
- Pricing: While the quality of Barn & Willow's products justifies the cost, some customers may find the prices to be slightly higher compared to other retailers available in the market.
- No physical stores: As an online-only retailer, Barn & Willow does not have physical stores where customers can see and feel the products before making a purchase. This might be a drawback for those who prefer an in-person shopping experience.
User Experience
Barn & Willow provides a seamless user experience, from the moment users land on the homepage to the completion of their purchase. The website's clean design and well-structured menus ensure easy navigation. Users can quickly find the desired product, customize it according to their requirements, and make a purchase without any hassle. The website also loads quickly, enhancing the overall user experience.
Pricing and Value for Money
Barn & Willow's pricing reflects the quality and craftsmanship of its products. While the price point might be slightly higher compared to other retailers, customers are paying for premium materials and customization options. The value for money is evident in the longevity and aesthetic appeal of the window treatments. Additionally, the website occasionally offers promotions and discounts, enhancing the affordability factor.
Customer Service
Barn & Willow prides itself on providing exceptional customer service. The company offers various channels for customer support, including email and live chat. Their knowledgeable and friendly customer service representatives promptly assist with inquiries, product information, and order tracking. Additionally, Barn & Willow has a comprehensive FAQ section, which addresses common queries and concerns, empowering customers to find answers independently.
Product Quality and Selection
Barn & Willow excels in terms of product quality and selection. They place utmost importance on sourcing sustainable materials, resulting in curtains, shades, and blinds that are durable and visually appealing. Customers have the option to order fabric swatches to evaluate the quality and color options before making a purchase. With their extensive selection, customers can easily find window treatments that align with their style preferences and home decor.
Website Usability
The Barn & Willow website is designed with a user-friendly approach. The intuitive interface allows customers to navigate effortlessly, find product information, and customize their window treatments. The website's search functionality is efficient, simplifying the process of discovering specific items. Furthermore, the website is optimized for both desktop and mobile devices, ensuring a seamless browsing experience across different platforms.
Returns and Exchanges
Barn & Willow has a hassle-free returns and exchanges policy. If customers are unsatisfied with their purchase, they can initiate a return within a specified timeframe. The company provides detailed instructions and a dedicated support system to assist customers throughout the return process. However, it's important to note that customized products may have different return policies due to their personalized nature.
Promotions and Discounts
Occasionally, Barn & Willow offers promotions and discounts on their products, allowing customers to enjoy savings on their purchases. These promotions can include discounts on specific products or sitewide sales. The website prominently displays any ongoing promotions, making it convenient for customers to take advantage of these offers.
Reputation
Barn & Willow has established a solid reputation in the industry for providing high-quality window treatments. The company's commitment to craftsmanship, sustainable materials, and customer satisfaction has garnered positive feedback from customers. Social media platforms and review websites highlight the positive experiences customers have had with the brand, emphasizing its reliability and reputation.
Payment Options
Barn & Willow offers multiple payment options to cater to diverse customer preferences. Customers can choose to pay using major credit cards, including Visa, Mastercard, Discover, and American Express. The website ensures secure payment processing, protecting the financial information of customers.
Loyalty Programs
At present, Barn & Willow does not have a specific loyalty program. However, they occasionally offer exclusive discounts and benefits to their loyal customers through email newsletters or promotional campaigns. By subscribing to their newsletter, customers can stay updated on the latest offers and exclusive deals.
Customer Reviews
Barn & Willow encourages customers to leave reviews, thereby fostering transparency and trust. The website showcases customer reviews for each product, allowing potential buyers to gain insights into the experiences of others. These reviews cover aspects such as product quality, customization options, and overall satisfaction. The presence of verified customer reviews enhances the credibility of the brand.
Community Involvement
Barn & Willow actively participates in community initiatives and social causes. Through collaborations with non-profit organizations, the company aims to support various social and environmental causes. These initiatives contribute to the positive perception of the brand and its commitment to making a difference.
Shipping and Costs
Barn & Willow provides reliable and timely shipping services. The website offers multiple shipping options to customers, with costs varying based on the chosen method and order value. Shipping costs are calculated at checkout, ensuring transparency. Customers can track their shipments, and the company provides updates throughout the process. International shipping is also available, expanding accessibility to customers worldwide.
In conclusion, Barn & Willow offers a premium and personalized window treatment shopping experience. With their focus on sustainable materials, craftsmanship, and excellent customer service, the brand has gained a reputation for providing high-quality products. Though pricing may be slightly higher compared to other retailers, the value for money is evident in the longevity and aesthetic appeal of their customizable window treatments. With an easy-to-navigate website, hassle-free returns policy, and occasional promotions, Barn & Willow strives to meet the needs and preferences of customers while maintaining a strong commitment to sustainability and community involvement.