Users Voice for Barnesandnoble

43% users rated Terrible
3% users rated Poor
4% users rated Average
3% users rated Very Good
48% users rated Excellent
Pie Chart Review Representation for Barnesandnoble
Barnesandnoble Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Barnesandnoble Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 13 Jun 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1 3.9 4.7 4.7 4.2 4.7
Nov 2022 5 4.1 4.5 4.2 3.9 3.8
Dec 2022 5 5 5 5 5 5
Jan 2023 2.3 3 4.1 3.3 3.1 4.2
Mar 2023 2.2 5 5 5 5 5
Line Chart for Rating of peer stores

barnesandnoble.com

eneba.com

godaddy.com

patpat.com

jomashop.com

everyplate.com

Detailed Barnesandnoble Review by

Introduction

Barnesandnoble.com is an e-commerce platform that offers a wide variety of books, eBooks, magazines, toys & games, and technology products. With over 600 physical stores across the United States, Barnes & Noble is a household name when it comes to books, and their online store offers a convenient way for book-lovers to shop for their favorite titles from the comfort of their own home.

Pros and Cons

One of the main advantages of shopping at Barnes & Noble is the vast selection of books and other products. Their website is also user-friendly, making it easy for customers to find exactly what they're looking for. However, the prices of some products can be higher than other online stores, and the return policy can be complicated.

User Experience

Barnesandnoble.com offers a user-friendly experience that's easy to navigate. The site has a simple layout that makes it easy to search for books by title, author, or category. Users can also browse through the latest releases or curated collections. While the website can be slow at times, overall, the user experience is smooth and intuitive.

Pricing and Value for Money

Barnes & Noble isn't always the most affordable option for book-buying, but they do offer competitive pricing for many of their products. Customers can often find the same products for less money on other online stores, though shipping costs may be higher. Overall, Barnes & Noble offers fair pricing for their high-quality products.

Alternatives

Customers looking for alternative online bookstores might consider Amazon, Book Depository, or Better World Books. Each of these platforms offers a vast selection of books and competitive pricing. However, they may not have the same level of customer service or product quality as Barnes & Noble.

Customer Service

Barnes & Noble has a reputation for providing excellent customer service. Customers can contact the customer service team via phone or email if they have any questions or concerns. The team is knowledgeable and helpful, seeking to resolve any issues quickly and efficiently.

Product Quality and Selection

Barnes & Noble offers a wide variety of products, including books, eBooks, toys & games, and technology products. Their selection of books is extensive, with new releases and bestsellers available in all categories. The physical products sold by Barnes & Noble are high-quality and made to last.

Website Usability

Barnesandnoble.com is easy to navigate, and users can quickly find the products they're looking for. The website could be faster, but it doesn't detract from the overall usability of the site. The search function is particularly helpful and allows customers to filter results by product type, author, and more.

Returns and Exchanges

The return policy at Barnes & Noble can be complicated, with different rules for different types of products. Customers should carefully read the return policy before placing an order. That being said, Barnes & Noble strives to make the process as smooth as possible and is typically accommodating when there is an issue with a product.

Promotions and Discounts

Barnes & Noble regularly offers promotions and discounts on their products, especially for members of their membership program. Customers can find discounts on books and other products, as well as free shipping and other perks.

Reputation

Barnes & Noble is a well-established brand with a solid reputation for providing excellent products and customer service. While some consumers have reported issues with their website or pricing, overall Barnes & Noble is considered a reliable and trustworthy source for books and other products.

Payment Options

Barnes & Noble accepts all major credit cards as well as PayPal for online purchases. They also accept gift cards, which can be purchased in-store or online.

Loyalty Programs

Barnes & Noble has a loyalty program called B&N Membership, which offers members discounts, free shipping, and other perks. It costs $25 a year, but the benefits can be worth it for frequent shoppers.

Customer Reviews

Customers can leave reviews on Barnesandnoble.com for products they've purchased. These reviews can be helpful for other customers looking to make a purchase decision. However, the reviews are not always moderated, and some may be biased or inaccurate.

Community Involvement

Barnes & Noble is actively involved in supporting literacy and literary events in communities across the United States. They host author events, book clubs, and other literary programs in their stores.

Shipping and Costs

Shipping costs can vary depending on the product and shipping location. However, Barnes & Noble offers free shipping for orders over $35 for non-members and free express shipping for members. They also offer in-store pickup for many products. Overall, Barnes & Noble provides affordable and reliable shipping options.

Barnesandnoble Recent User Reviews

User Rating

5 stars

25

👤

Reviewer Name: Debbie Tharp

Review Submission Date: 2023-01-13

Review Title: I placed an order on December 25th of…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I placed an order on December 25th of last year with an email saying order was shipped on December 28th. Was charged to my credit card and to this day I have not received my order on January 12th. Will never order from this company again. Terrible service

👤

Reviewer Name: Shaylie hannah Elk

Review Submission Date: 2023-01-03

Review Title: Ordered a book never received it
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Updating my review as I got contacted by the customer service via Facebook and they were very helpful and issued a refund in a matter of minutes Highly appreciated their reactivity

👤

Reviewer Name: Jeanette Meyer

Review Submission Date: 2022-12-31

Review Title: Thank you to Nate who helped me at the…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Thank you to Nate who helped me at the Resource Desk of the Fort Collins Barnes and Noble store the week of 12/25. He went above and beyond sourcing maps for me at multiple locations, and having them sent to the FTC store. Thank you!

👤

Reviewer Name: Gina Manley

Review Submission Date: 2022-12-23

Review Title: Online ordering is a mess
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Online ordering is a mess. I ordered books for several people and had to cancel it twice since the website us not user friendly. I tried to order books at the physical store but was unable to add note. How are people supposed to know who sent them the books. After this I will never order online.

👤

Reviewer Name: TCM

Review Submission Date: 2022-12-07

Review Title: Barnes & Noble has provided me with…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Barnes & Noble has provided me with excellent customer support, both in person and via telephone/email. They have taken the issues with my orders seriously and provided very reasonable solutions. When I went to pick up the order in question, I was also greeted with a complementary Starbucks voucher. Little details, but from start to finish, B&N Customer support was excellent, thanks!!

👤

Reviewer Name: Adrian Hassett

Review Submission Date: 2022-12-06

Review Title: Complete rip off!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: They charged me 5 times for an ebook they never sent to me! I purchased, I was charged 5 times, they did not deliver the ebook. They said I wouldn't be charged - I was 5 times! Still waiting on a refund or for them to provide the order. Made a complaint and request for refund - no response. Terrible service!!! Will never, ever use or recommend B&N again! This once reputable business are now crooks and thieves!

👤

Reviewer Name: Cherie

Review Submission Date: 2022-12-06

Review Title: Warped, ripply pages on two books
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: This is the second time I ordered a book from Barnes & Noble this year (2022) that arrived with warped, ripply pages. This is generally due to humidity or damp environments. A brand new book at retail prices should be pristine. The book also has a mildewy smell to it.I'm returning it. It's a pity because I've always loved Barnes & Noble and have bought many books from them over the years. No more. They need to fix this problem by storing their books appropriately so this doesn't happen anymore.

👤

Reviewer Name: Jeff Bohr

Review Submission Date: 2022-12-02

Review Title: Can not update password
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Can not update password, email with link to reset password does not work, I never receive the email to reset. Customer service is a joke, they are doing good to speak the english language.

👤

Reviewer Name: Steve D

Review Submission Date: 2022-11-21

Review Title: Website won't load...trying to buy…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Website won't load...trying to buy vinyl records but easier from other retailers.

👤

Reviewer Name: Melissa Immel

Review Submission Date: 2022-11-08

Review Title: Lost their customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordered a book online and changed the shipping address to my current address, and I confirmed before submitting. Did not change in the system somehow and order was sent to a address from 15 years ago. Called customer service and was told they will do nothing unless the person at that address returns and then I will be notified or a credit issued. Done!

Related Categories