User Review Scores: Pie Chart Analysis
5% users rated Poor
14% users rated Average
14% users rated Very Good
55% users rated Excellent
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Rob Currie
6 days ago
Exceptional Service and Quality Selection at Barnes amp Noble
I recently had the pleasure of purchasing a code book from Barnes Noble and I must say that my experience was nothing short of exceptional. I was on a tight deadline so I opted for expedited delivery eagerly anticipating the arrival of my order. As the scheduled delivery date approached I found myself eagerly checking my doorstep only to be informed that due to unforeseen circumstances the delivery would be delayed by a week. Naturally I was disappointed as time was of the essence for me. To make matters worse I eventually received another notification informing me that my order had been canceled altogether. Understandably frustrated I couldnt help but feel let down. However what truly set Barnes Noble apart was their response to this unfortunate situation. Shortly after the cancellation I received a sincere email from their customer service team expressing their apologies for the inconvenience caused. While I initially felt disheartened the genuine tone of the message helped alleviate my frustrations. In the midst of my disappointment one particular aspect stood out to me their unwavering commitment to customer satisfaction. Despite the setback the proactive communication and prompt refund process demonstrated their dedication to rectifying the situation. Following this experience I decided to reach out to their customer service team to provide feedback on my encounter. Their responsiveness and receptiveness further underscored their dedication to ensuring a positive customer experience. Although my initial order didnt go as planned I ultimately found myself impressed by the professionalism and sincerity displayed by Barnes Noble. As a result I remain a loyal customer confident in the knowledge that they prioritize customer satisfaction above all else. In conclusion while my encounter may have had its challenges Barnes Nobles unwavering commitment to addressing and rectifying them left a lasting impression. I have no doubt that I will continue to turn to Barnes Noble for all my future literary needs knowing that I can trust in their exceptional service and quality selection.
Megan Rebstein-Dovey
17 days ago
Cancelled my order
Ordered my ebook used PayPal to pay and yes I have the money in my account as I was paid this week. I came back to check my library nothing. Order status cancelled even though I did notEmail order confirmedWaiting to see if the money comes back into my account...
M. H.
30 days ago
Return adress and shipping address deviate.
Apparently the return adress and shipping address are not the same so the prison my man resides in had to destroy the books money down the drain. Prisons do not send books back Nowhere on your website it states that the shipping and return address deviate. Order 4145631972 5580 and order 4145526153 2688 that is a lot of money wasted. I feel misinformed before placing my order. If the information that the shipping address and return address deviated was on the website then I would ofcourse not have ordered at Barnes and Noble. Update on 211Mail from Barnes and NobleWe sincerely apologize for any disappointment that was caused by the orders not being able to be delivered. Refunds in the amounts of 55.80 and 26.88 have been issued back to the PayPal account used to make the purchase. You should see those credits in the next 15 business days. I still recommend that Barnes and Noble adapts their website so the information that shipping and return address might deviate to prevent this from happening to other customers. I stronly advice to put it on the webpage dedicated to shipping books to prisoners. I am very satisfied with how this matter is solved from one star to four after this solution.
Bethany Dues
61 days ago
Extra charges
They were charging and sending me extra copies of books that I did not buy. They made me pay to return shipping for books they sent that I did not even order I will not be shopping with this company again what a waste of money Im a broke college student who enjoys reading. I just wanted a couple of books but they charged me and sent me books that I didnt order.
Jill Davis
73 days ago
I love to go to my local store its a
I love to go to my local store its a great atmosphere. Friendly staff good environment.
Apple Pantry
95 days ago
I had an agreement with music mogul
I had an agreement with music mogul Sean Diddy Combs to be an apprentice writer. I could use his names in scripts I wrote that we would both benefit from. During the Pandemic I wrote a prayer titled The Adrenochrome Witch. It was only a prayer it didnt slander anyones name. Sean Combs went to Amazon Book Publishers Barnes Noble and Google Books and told them a falsehood that I didnt have permission to use his name. Hollywood went ballistic On a Saturday morning I will never forget that I received an email from Barnes Noble saying they were terminating our relationship agreement because of the falsehood Sean Combs claimed. He totally ruined my career as a writer. He publicly says he prays and believes in God he should keep Gods name out of his mouth.
Michelle Williams
160 days ago
Love the store but I have to say you
Love the store but I have to say you are lacking in the section or selection of books on atheism and philosophy. I have gone to locations all over the the country and I think I have purchased most of the atheism and philosophy books in your stores I have visited. The bible christian and spirituality sections are huge. Take some space away from those sections. I buy a lot of books from Amazon and directly from atheist authors. There are a lot of us who are atheist and enjoy philosophy. That section deserves at least 2 bookshelves but there is less than one in each BN I go to.
Penny Ward
291 days ago
Late review
Have ust been lazy. Whats more to say about BN Its a fantasy island for bookworms. The collection is phenomenal hardcovers are something I could die for. Ive become an almost monthly visitor after the pandemic and every penny spent is worth all the dopamine.
TCM
359 days ago
Barnes amp Noble has provided me with
Barnes Noble has provided me with excellent customer support both in person and via telephoneemail. They have taken the issues with my orders seriously and provided very reasonable solutions. When I went to pick up the order in question I was also greeted with a complementary Starbucks voucher. Little details but from start to finish BN Customer support was excellent thanks
Kris
408 days ago
Shipped fast one book damaged
My books arrived in two days of ordering them but one is folded pretty badly Ive got thick skin so I wont return it but it is mildly annoying. EDIT They offered to replace my book within 24 hours of this review being posted
Jessica Watson
413 days ago
Very happy with this order.
The book was in excellent condition and arrived much sooner than expected. I didnt even need to look up the ship date in my order email before the book showed up on my front porch.
Liudmila
413 days ago
We8217ve got our parcel at 10132022
Weve got our parcel at 10132022. Our order content was three thin light by the wieght books all soft covered. Our order cost to us 200 AUD. It was smashed box with damaged corner. When we opened the box we realized the box NOT FIT to order content at all as its too BIG. Meanwhile all three books werent wrapped at all and havent any spacers in between books and box. All three items in the box got some kind of damage incl.n NOT fixable water damage. We cant use the books at its current conditions. We did report about our problem to BN customer service immediately. They Oscar were really marvelous fast prompt answers perfect communication and most of all above very effective and professional actions to fix our problem. Thank you and regards.
C K
414 days ago
Delivered BeforeOnTime Packages 55
I ordered 2 books and Barnes and Noble kept me up to date on delivery dates including when one of the books had a changed delivery date. However both books arrived before the determined delivery date both on the same day which wasnt expected and both in wonderful condition with minimal to no damage. A wonderful job
Emanuel Pollack
414 days ago
Exceptional Online Experience But Packaging Leaves Something to Be Desired
My experience with purchasing books online from Barnes Noble was a seamless and efficient process. The website was easy to navigate and I found the book I was looking for without any hassle. The checkout process was straightforward and I received a confirmation email shortly after placing my order which gave me peace of mind about my purchase. However upon receiving my order I was disappointed to find that the book had been placed in a cardboard box without any protective wrapping. To compound the issue the package was left uncovered on my porch during a heavy rainstorm. As a result the box had deteriorated and I was concerned that the book might have been damaged. Fortunately due to a stroke of luck the book remained dry despite the subpar packaging but had the box been left outside a moment longer the outcome could have been very different. It is my sincere hope that Barnes Noble takes steps to improve their packaging practices for shipping books. Utilizing recyclable and weatherresistant materials would not only enhance the longevity and integrity of the package but would also demonstrate a commitment to sustainable shipping practices. Despite the packaging issue I cannot fault the online purchasing experience itself. However the inattention to packaging needs to be addressed as it is integral to ensuring that customers receive their orders in the best possible condition regardless of the weather conditions or delivery challenges they may encounter. Ultimately while the online service and book selection were commendable the packaging oversight left me with a lingering concern and I hope to see improvements in this area in the future.
Mary Nevins
414 days ago
Book was shipped quickly
Book was shipped quickly. However I do think a DO NOT BEND label would have been helpful as the post office bent it in half to get it into my mailbox. Granted it is a nottoothick trade paperback and I can put it under a weight and flatten it. Just annoying.
Michelle Manthis
415 days ago
It was easy to order
It was easy to order and it arrived earlier than posted but the jail requires bibles be purchased through Amazon.com only so Ive called the jail and they are returning it Im sorry that was my mistake but you did your job quite well and I will order through you again because of that fact Thank you for your excellent service I will most definitely recommend you to all my friendsRespectfullyMichelle M Manthiscc file
Erin Brandt
415 days ago
PANIC Vinyl
Delving into the world of vinyl record collecting can be a thrilling journey especially when hunting down elusive albums. My quest for the older Panic At The Disco albums on vinyl felt like a real adventure a pursuit to find the perfect addition to my music collection. After scouring through various online platforms and stores I finally stumbled upon the treasure I sought at Barnes Noble. Known for their quality and reliability BN became my goto destination for this particular album. Being a devoted Panic At The Disco fan their music holds a special place in my heart. The thought of owning their albums on vinyl felt like a dream come true adding a nostalgic and authentic touch to my listening experience. The thrill of setting needle to groove and immersing myself in the iconic sounds of their tracks was an experience unlike any other. The vinyl format brought a newfound depth and richness to the music accentuating every beat and lyric in a way that felt profoundly intimate. As the unmistakable melodies filled the room I found myself engulfed in the sheer magic of Panic At The Discos artistry each track resonating with a raw energy and passion that only vinyl could truly capture. Barnes Noble not only provided me with a piece of music history but also a gateway to rekindle my love for the band in a way that felt entirely authentic. Their seamless purchase process and reliable shipping ensured that the album arrived in pristine condition ready to spin and transport me into a realm where each note pulsated with undiluted emotion. From the moment the needle made contact with the record to the instant I was swept away by the last track Panic At The Discos vinyl album from BN illuminated my world with an unparalleled sonic experience. Its more than just a music collection its a testament to the enduring power of music to touch our souls and evoke a myriad of emotions. In the end the fever for Panic At The Discos music is something I simply cant shake off and thanks to BN I now have a treasured piece of that fever encapsulated in a timeless vinyl record.
Kelli
417 days ago
Exceptional Service and Quality Packaging A Loyal Customer Now
I recently had the pleasure of ordering from barnesandnoble.com and I must say it was a remarkable experience. As someone who typically shies away from online book purchases due to concerns about the condition of the books upon arrival I was pleasantly surprised by the topnotch packaging and delivery. Upon receiving my package I was relieved to find that the shipping materials were more than sufficient to safeguard the books during transit. Not a single dent or crease in sight all my precious purchases were in pristine condition. This level of care and attention to detail immediately won me over. In the past my preference had always been to physically browse through books at a store. However this time around the specific titles I was seeking were not available locally. Thus I decided to give barnesandnoble.com a try. To my delight not only did they have what I wanted but the entire ordering process was seamless. What truly impressed me was the synchronized delivery of my order with another separate purchase. Despite originating from different shipping facilities both orders arrived simultaneously. This was incredibly convenient especially considering that I had been eager to dive into one of the books from this particular order. The efficiency and attention to customer satisfaction displayed by barnesandnoble.com have undoubtedly won me over. Should the need arise I will not hesitate to place future orders with them. The convenience reliability and exceptional service have made me a loyal customer. Its reassuring to know that I have a dependable online source for quality books and I look forward to my next visit to their website. Kudos to barnesandnoble.com for setting the bar high in online book retailing
Nancy C
418 days ago
Beat up box.
Fortunately the books were vacuum wrapped in plastic because the shipping box was too big the air packs were not satisfactory to cushion the books so they shifted inside and the box was really beat up. By the time the USPS delivered it one entire end of the box was gaping open. Only the corners of the two large hardback books I ordered were a little bent. These are Christmas presents so I wanted them to be pristine. Next time I think Ill pick up in store if that option is available. Otherwise order process was great and delivery was actually 4 days earlier than expected.
Natalia
420 days ago
Excellent
Found this book for my friend who never read Jack London. I think it is perfect ordering was easy free shipping with my BN membership. Delivered as promised by the deadline. Very satisfying experience. Thank you
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