Users Voice for Baseblu

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Baseblu Overall rating
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Review article published on: 19 Jul 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1 3.1 4.6 2.7 5
Feb 2023 5 5 5 5 3 5
Mar 2023 5 5 5 5 5 5
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Detailed Baseblu Review by

Introduction: is an online retail store specialized in premium designer clothing, footwear, and accessories for men, women, and kids. The website offers a curated selection of high-end brands that range from luxury fashion houses to contemporary labels, such as Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Off-White. caters to a global customer base and provides international shipping, with fast and reliable delivery options.

Pros and Cons:

  • Exclusive collection of designer brands with a focus on quality and style
  • International shipping and fast delivery options
  • Easy-to-use website with responsive customer service
  • Secured payment methods and reliable return policy
  • Frequent promotions and discounts on selected items
  • Prices are relatively high compared to other online retailers
  • Limited size availability for some items
  • No loyalty program or referral system for frequent shoppers
  • Website navigation could be improved with additional filtering options

User Experience: features a minimalist and modern design that highlights the products' quality and elegance. The homepage displays a selection of new arrivals, bestsellers, and seasonal items, with clear images and detailed descriptions. The website's search function and category menu make it easy to find specific products or browse through different styles and brands. The checkout process is straightforward, and customers can choose from various payment and shipping options. Overall, the user experience is seamless and enjoyable, with responsive customer service available via live chat, email, or phone for any inquiries or issues.

Pricing and Value for Money: offers premium designer products at relatively high prices, reflecting the quality and exclusivity of the items. The website frequently runs promotions and discounts on selected items, which can provide better value for money. However, customers should expect to pay a premium for the luxury brands and styles available on the website.

Alternatives:'s main competitors in the online luxury fashion market include Farfetch, SSENSE, Mytheresa, and MatchesFashion. These websites offer a similar range of brands and products, with some variations in pricing and promotions. Customers can compare the selection, pricing, and user experience of each platform to find the best fit for their needs and preferences.

Customer Service: provides responsive and efficient customer service, with a dedicated support team available via live chat, email, or phone. Customers can reach out for any inquiries or issues related to their orders, payments, shipping, or returns. The website also features a comprehensive FAQ section with detailed information on different topics, such as sizing, delivery, and payments.

Product Quality and Selection: offers a curated selection of high-end designer brands, with a focus on quality, style, and innovation. The website features a diverse range of products, including clothing, footwear, accessories, and lifestyle items. Each brand and product is carefully selected and curated to provide a unique and exclusive selection for the customers. The quality of the items is exceptional, reflecting the craftsmanship and attention to detail of the luxury brands.

Website Usability: features an easy-to-use and intuitive interface, with clear categories, search functions, and product pages. The website's design is minimalist and modern, with emphasis on the products' images and details. The filtering options could be improved to allow for more specific searches, but the website still provides a seamless and enjoyable user experience.

Returns and Exchanges: offers a reliable and hassle-free return and exchange policy for customers dissatisfied with their purchases. Customers can return or exchange their items within 14 days of delivery, provided that the items are unused, unworn, and in their original packaging. The website provides a pre-paid shipping label for returns from European countries, while international customers are responsible for the return shipping costs.

Promotions and Discounts: offers frequent promotions and discounts on selected items and seasonal sales. Customers can take advantage of these offers to purchase luxury products at reduced prices, providing better value for money. The website also features a dedicated "Sale" section that displays all discounted items available for purchase.

Reputation: has a positive reputation in the luxury fashion market, with a focus on quality, exclusivity, and innovation. The website has received positive reviews from customers and fashion critics, with high ratings for its product selection, user experience, and customer service.

Payment Options: offers secured and convenient payment methods, such as credit cards, PayPal, and bank transfers. The website provides a safe and reliable checkout process, with encrypted data and secure servers to protect customers' personal and financial information.

Loyalty Programs: does not offer a loyalty program or referral system for frequent shoppers, which could be a drawback for customers looking for additional rewards or incentives for their purchases.

Customer Reviews: features customer reviews and ratings for each product, providing valuable feedback and insights for other customers. The website also displays independent reviews and ratings from trusted sources, such as Trustpilot and Google Reviews.

Community Involvement: does not have a dedicated community involvement program, but the website supports different charities and non-profit organizations through donations and partnerships.

Shipping and Costs: offers international shipping to different countries, with fast and reliable delivery options. The website provides free shipping for orders over a certain amount, depending on the destination country. Shipping costs are calculated at checkout and depend on the shipping method, destination, and weight of the items. Customers can track their orders and receive notifications for the delivery status.