Users Voice for Basspro

79% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
18% users rated Excellent
Pie Chart Review Representation for Basspro
Basspro Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 05 Sep 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1 2.6 4.7 1.4 1 3.9
Nov 2022 5 4 4.2 1.1 5 4.1
Dec 2022 5 5 5 5 2.2 5
Jan 2023 3 2.6 3.3 1.3 5 3
Mar 2023 1 5 5 5 1.3 5
Line Chart for Rating of peer stores

basspro.com

pharmapacks.com

patpat.com

dhgate.com

agoda.com

eneba.com

Detailed Basspro Review by

Introduction

Bass Pro Shops is a popular brand known for its exceptional collection of outdoor gear, hunting, and fishing equipment. Since 1972, the company has been providing top-quality products to outdoor enthusiasts. In 1995, Bass Pro Shops launched its e-commerce platform, Basspro.com, making it easy for customers to purchase products conveniently from their homes. Basspro.com offers an extensive selection of products, competitive pricing, and user-friendly interface.

Pros and Cons

Pros:
  • Wide range of products, including exclusive items
  • User-friendly website
  • Competitive pricing
  • Convenient online shopping experience
  • Excellent customer service
  • Several payment options
Cons:
  • Shipping costs can be high at times
  • Only a few physical stores
  • The loyalty program is only available to members who have a credit card with Bass Pro Shops

User Experience

Basspro.com offers a seamless and user-friendly shopping experience. The website is easy to navigate, and the search bar allows you to browse through the extensive selection of products quickly. The website also has a "My Account" section where you can manage your profile, add items to your wish list, and track your orders.

Pricing and Value for Money

Basspro.com offers prices that are competitive with other outdoor retailers. The website also offers promotions and discounts regularly, giving customers the opportunity to save money on their purchases. Overall, Basspro.com offers good value for money.

Alternatives

Some notable alternatives to Basspro.com include Cabela's, REI, and Dick's Sporting Goods. These websites offer similar products and competitive pricing.

Customer Service

Basspro.com has an excellent customer service team that can assist customers with any inquiries or issues they may have. You can contact the customer service team through the website's live chat feature, email, or phone.

Product Quality and Selection

Basspro.com offers a wide range of products, including exclusive items. The quality of the products is exceptional, and customers can be assured that they are receiving products that are worth their money. The website also provides detailed product descriptions, making it easier for customers to choose products that meet their needs.

Website Usability

Basspro.com has a user-friendly website that is easy to navigate. The website is well-organized, making it easy for customers to find the products they are looking for. The website also has a search bar that allows customers to browse through the extensive selection of products quickly.

Returns and Exchanges

Basspro.com has a shipping and return policy, which customers can find on the website's "Shipping and Returns" page. The website offers a hassle-free return and exchange policy, allowing customers to return or exchange products if they are not satisfied with them.

Promotions and Discounts

Basspro.com offers promotions and discounts regularly, giving customers the opportunity to save money on their purchases. Customers can find the latest promotions and discounts on the website's "Sale and Clearance" page.

Reputation

Bass Pro Shops has an excellent reputation for providing top-quality outdoor gear, hunting, and fishing equipment. The company is known for its exceptional customer service and high-quality products. Basspro.com has received positive reviews from customers, indicating that it is a reputable e-commerce platform.

Payment Options

Basspro.com offers several payment options, including credit cards, PayPal, and Bass Pro Shops gift cards. Customers can choose the payment option that is most convenient for them.

Loyalty Programs

Basspro.com has a loyalty program, known as the Bass Pro Shops Club. The program allows customers to earn points on their purchases, which they can redeem for discounts and exclusive offers. However, the loyalty program is only available to members who have a credit card with Bass Pro Shops.

Customer Reviews

Customers can leave reviews on Basspro.com, giving other customers insights into the quality of products and customer service. The website also has a section where customers can view all the reviews left by other customers.

Community Involvement

Bass Pro Shops is involved in various community projects, including conservation and outdoor education programs. Customers can learn more about the company's community involvement on the website's "Community" page.

Shipping and Cost

Basspro.com offers shipping to various locations, and the cost of shipping depends on the size and weight of the products being shipped. Customers can see the shipping costs during the checkout process. The website also offers free shipping on orders over a certain amount.

Conclusion

Basspro.com is an excellent e-commerce platform that provides top-quality outdoor gear, hunting, and fishing equipment. The website offers competitive pricing, excellent customer service, and a user-friendly interface. Customers can also benefit from the various promotions and discounts offered regularly. Overall, Basspro.com is a reputable and trustworthy e-commerce platform that outdoor enthusiasts can rely on.

Basspro Recent User Reviews

User Rating

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Reviewer Name: Regina Smith

Review Submission Date: 2022-12-04

Review Title: Waited in line for over 40 minutes…
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Review Description: Waited in line for over 40 minutes after I received a text to come to the front desk to make my purchase. Apparently my name was skipped over although we were waiting right in front of the desk. Horrible customer service. Would not recommend

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Reviewer Name: Joey Eddy

Review Submission Date: 2022-12-03

Review Title: BassPro Charged My Card Took my Money and then Referred me to the Manufacturer for Shipping Information
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Review Description: Ordered two spools of line and a Pflueger President Baitcast Reel. All items showed as in stock. I placed the order and received the line, but no reel. When I inquired about the purchase I was told the reel would ship from the manufacturer and therefor they could not update me with shipping information. I ordered from BassPro and BassPro charged my credit card and then walked away from the transaction. I didn't purchase the reel from the. manufacturer and the manufacturer didn't charge my card and take my money!

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Reviewer Name: Toby Ellis

Review Submission Date: 2022-11-23

Review Title: Bad Customer Service
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Review Description: The employees had bad attitudes and were not very helpful I bought two pistols in Bowling Green Kentucky at Cabela’s and paid for them there and they were shipped to bass pro shops and Opry mills in Nashville. I told the employee behind the counter that I’ve already paid for my pistols and I was there to pick them up it took over three hours to finish the transaction and they acted like they had all day which I didn’t. It was ridiculous!

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Reviewer Name: Michael knight

Review Submission Date: 2022-11-09

Review Title: Awsome place for weapons and camping gear
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Review Description: Im not sure why there so many bad reviews this place is awesome I come here all the time. Bass pro introduced me to benchmade and in my opinion is one of the best knives money can buy its worth every penny I spent on it. I come here a lot to just browse. They have cool tents on display one time i feel alseep in one of the display tents and woke up the next morning un notice. Tru story. Anyways bass pro is fun they have just about anything a person could need for survival

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Reviewer Name: Kimberly T

Review Submission Date: 2022-08-30

Review Title: Labeled items clearance that they actually marked up
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Review Description: Bought an item with a orange clearance sticker price for $18.97 after purchasing the item and peeling off the ‘clearance’ sticker I found out the item was cheaper then there ‘sale’ price $12.50 . Making you feel your getting a deal when there jacking up the price! Deceitful practices

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Reviewer Name: Jim

Review Submission Date: 2022-08-03

Review Title: Dirtbags
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Review Description: Other than automated emails, there has no communication on my order. So when I called to cancel the order, I was told that the order had shipped. Still no tracking. Its like if you order, you're committed to the order whether or not they can prove that they shipped it. AVOID

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Reviewer Name: John Pender

Review Submission Date: 2022-07-19

Review Title: Great Service!
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Review Description: Bass Pro's Tom Duray was on his game. Took very good care of me. It was unexpected to find someone that knew just what I needed.

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Reviewer Name: dennis t

Review Submission Date: 2022-06-27

Review Title: The worst shipping time ever
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Review Description: The worst shipping time ever. I should of learned my lesson the first time. This is the 3rd order I placed on line and shipping is terrible. 2 weeks and I have not received items yet. They are in stock, but shipped the slowest way possible. I could of walked 3 states away and got it by now!!

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Reviewer Name: Judy Acosta

Review Submission Date: 2022-05-12

Review Title: Bass Pro Shop
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Review Description: Bass Pro ShopAbsolutely the worst on line shipping. My tracking number indicates my package is in another state for 7 days with Fed Ex and has not moved. Customer service is worthless and has no idea what to do and how to find my package. PLEASE DO NOT ORDER FROM THIS COMPANY

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Reviewer Name: Blake Meyer

Review Submission Date: 2022-04-18

Review Title: Bass Pro does a good job, but FED-LESS does not!
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Review Description: We have had several excellent experiences with Bass Pro and recommend them.Fair prices, prompt secure shipping and excellent customer service.However, their shipper, FED-LESS is the worst, slowest shipper in the country!