Users Voice for Bata

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Bata Overall rating
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Review article published on: 01 May 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 4.6 5 4.9 1
Feb 2023 5 5 5 1.8 3 5
Mar 2023 5 5 5 5 5 5
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Detailed Bata Review by

Introduction is a leading Indian footwear brand that has been in existence since 1931. The brand has a reputation for producing quality and durable shoes, with a wide range of designs for all purposes.

Pros and Cons

Pros: - Great variety of shoes with a range of designs and colors. - Reasonable pricing that is budget-friendly for most people. - Good quality which ensures durability and comfort. - Easy to use website that has a user-friendly interface. - Multiple payment options, including COD. Cons: - Lack of wider sizes and customizations. - Limited product information, especially when it comes to materials used. - Shipping charges are not included in listed prices.

User Experience has a user-friendly website that is easy to navigate. The search function is also accurate and quick, making it convenient to find the desired product. The checkout process is also smooth, and multiple payment options make it convenient for customers to pay in their preferred way.

Pricing and Value for Money has a budget-friendly pricing structure, with shoes ranging from INR 399 to INR 3,999. The quality of the shoes is worth the price, making it great value for money.


Alternative brands that offer similar products to include Clarks, Skechers, and Nike.

Customer Service has a dedicated customer support team that is available to address any customer concerns or queries via email, phone, or chat. The team is knowledgeable and helpful, ensuring that customer issues are resolved promptly.

Product Quality and Selection offers a wide range of shoes for men, women, and children, with designs that cater to different preferences and purposes. The quality of the shoes is generally good, with a few exceptions.

Website Usability

The website has a user-friendly interface, with clear categories and easy-to-use filters. The product pages also provide clear images and accurate information about the shoe's specifics.

Returns and Exchanges accepts returns and exchanges within seven days of delivery, provided that the item is in its original condition and packaging. The customer is responsible for any shipping charges incurred.

Promotions and Discounts regularly runs promotions and discounts, especially during festive seasons. The website also has an ongoing sale section with discounted shoes on offer.


Bata has been a reputable shoe brand for several decades, with a presence in over 70 countries. The brand's quality and durability have earned it a loyal customer base.

Payment Options accepts multiple payment options, including debit/credit card, net banking, and cash on delivery.

Loyalty Programs has a loyalty program called the "Bata Club," which offers exclusive discounts, early access to sales, and free shoe cleaning services.

Customer Reviews has several positive customer reviews, with customers praising the quality and comfort of the shoes, as well as the brand's customer service.

Community Involvement

Bata India is involved in several community initiatives, including providing footwear to underprivileged children, reducing its environmental footprint, and promoting women's empowerment.

Shipping and Costs

Shipping charges are not included in the listed prices on the website. The shipping cost varies depending on the delivery location and type of delivery chosen. The brand also offers free shipping on orders above INR 499. Delivery times vary from 2 to 7 working days, depending on the delivery location.