Users Voice for Bathandbodyworks

76% users rated Terrible
10% users rated Poor
2% users rated Average
1% users rated Very Good
11% users rated Excellent
Pie Chart Review Representation for Bathandbodyworks
Bathandbodyworks Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 31 Oct 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 2 4.3 4.4 1 2.6 5
Nov 2022 5 2.4 2.7 5 4 5
Dec 2022 5 5 5 1.3 5 5
Jan 2023 1.5 1.7 4.6 5 2.6 5
Mar 2023 1.5 5 5 2.6 5 1
Line Chart for Rating of peer stores

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Detailed Bathandbodyworks Review by

Introduction

Bathandbodyworks.com is an online retailer of fragrances, body care products, and home decor. The website is a one-stop-shop for luxurious bath and body products that cater to customers of all skin types and preferences. With a wide selection of products, including shower gels, lotions, candles, and home fragrances, Bath and Body Works has become a household name for quality personal care and home goods.

Pros and Cons

Pros:
  • Large selection of products
  • High-quality products
  • Easy to navigate website
  • Excellent customer service
  • Regular promotions and discounts
Cons:
  • No free shipping options
  • Some products may be too strong for sensitive skin

User Experience

The website is user-friendly, with a clean layout and easy navigation. Customers can easily find products they are looking for, and browse through various categories. The website also features reviews from customers, which can help shoppers make informed decisions.

Pricing and Value for Money

Bath and Body Works’ products may be slightly more expensive than comparable brands, but the quality and variety of products make the extra cost worth it. The website also regularly features promotions and discounts, which can make Bath and Body Works products more affordable.

Alternatives

Some alternative personal care brands to consider include Lush, The Body Shop, and Kiehl’s. Other alternative home goods brands include Yankee Candle and Bed Bath and Beyond.

Customer Service

Bath and Body Works’ customer service is excellent. The website features a FAQ section that addresses common customer concerns. The brand also offers a customer service phone number and email address, and customers can also reach out to them through the website’s contact form. The brand also offers a satisfaction guarantee, allowing customers to return or exchange products if they are not satisfied.

Product Quality and Selection

Bath and Body Works’ products are of high quality, with unique and varied fragrances. The brand is known for its luxurious and long-lasting scents, and is a great place to find a wide range of personal care and home products at affordable prices.

Website Usability

Bathandbodyworks.com is easy to navigate, with a search bar and product categories. The website is also mobile-friendly, making it easy to shop on-the-go.

Returns and Exchanges

Bath and Body Works offers a satisfaction guarantee, meaning that customers can return or exchange products if they are not completely satisfied. The website features a returns and exchanges section with detailed instructions on how to go through the process.

Promotions and Discounts

Bath and Body Works regularly features promotions and discounts on its website. Customers can check the website’s homepage or subscribe to their email list to stay updated on current offers.

Reputation

Bath and Body Works has a positive reputation for its high quality products and excellent customer service. The brand is known for its unique fragrances and luxurious personal care products. The website also features customer reviews, which can help new customers to make confident purchasing decisions.

Payment Options

Bath and Body Works accepts all major credit cards, including Visa, Mastercard, Discover, and American Express. The website also accepts payment through PayPal.

Loyalty Programs

Bath and Body Works has a rewards program called “My Bath & Body Works Rewards,” where customers can earn points for purchases and receive discounts and exclusive offers.

Customer Reviews

The website features customer reviews for each product, allowing shoppers to read the experiences of other customers before making a purchase. This can be helpful in finding the perfect product for your needs.

Community Involvement

In addition to its luxury personal care and home goods products, Bath and Body Works also engages in community involvement, partnering with various organizations to support important causes.

Shipping and Costs

Bath and Body Works offers several different shipping options, including standard shipping and expedited shipping. Shipping costs are calculated based on the customer’s location and the size of the order. The brand does not offer free shipping options. In conclusion, Bathandbodyworks.com is an excellent choice for those looking for high-quality personal care and home products. With a wide selection of fragrances and products, regular promotions and discounts, and excellent customer service, this brand is a reliable option for online shopping.

Bathandbodyworks Recent User Reviews

User Rating

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Reviewer Name: Anonymous

Review Submission Date: 2023-01-14

Review Title: Damage Products from B&BW
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Review Description: I received my items in two separate boxes. The second box had a strong fragrance odor. I noticed two huge spots on the box. Upon opening the box one of the items had completely leaked out of the bottle. Is it just me or has anyone else noticed that B&BW is totally a sham? I thought I could upload the picture but for some reason, I am unable to.

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Reviewer Name: Stephanie

Review Submission Date: 2023-01-09

Review Title: It’s better to buy your stuff in store…
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Review Description: It’s better to buy your stuff in store than online I love their fragrances I love their employees in the store very kind

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Reviewer Name: Jonathan Sterrett

Review Submission Date: 2023-01-08

Review Title: Packing? What's that?
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Review Description: Looked like someone dumped a shopping bag of items in a box, dropped a sheet of bubble wrap across the top, and shipped it off. Had one hell of a mess! Tops had come off and items were leaking. Not to mention that it arrived weeks later than promised.

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Reviewer Name: N P

Review Submission Date: 2023-01-06

Review Title: Worst experience .Ordered during their…
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Review Description: Worst experience .Ordered during their annual sale body washes worth $70+ including shipping fees of 6.99$ and their shipping partner Lasership after 5 days tracking shipping said "we have lot your package. Contact seller for help" When I called B and Body the agent said wait another 5 days as we filed a claim. Still nothing. Package gone, never received my 13 body washes and finally had to nag them for a refund. So frustrating online ordering experience

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Reviewer Name: Kaamilya

Review Submission Date: 2023-01-03

Review Title: Order arrived extremely late
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Review Description: Order arrived extremely late. Ordered on 11/25/2022 ans all arrived after Christmas. It also came damaged some of the products. Poor customer service and a horrible shipping service! Website keeps freezing. It was awful!

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Reviewer Name: Jennifer Rita

Review Submission Date: 2023-01-01

Review Title: I absolutely love bbw candles
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Review Description: I absolutely love bbw candles. I buy a bunch so when they don’t burn half way or 3/4 way down it’s really hard to be satisfied. I guess I can call bbw customer support but what can they do about it. I just want my money to be worth the product and when the candles stop burning it’s hard to be completely satisfied. What I do enjoy is the scent of the candles. When they do work they smell my whole house up.

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Reviewer Name: Sonia

Review Submission Date: 2022-12-29

Review Title: Bad customer service....
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Review Description: I made my purchase on December 2 for Christmas gifts and I am still waiting for it to arrive. I have called many times and they do not answer, I just received an email telling me that it will arrive in different boxes and that I apologize for the inconvenience. very bad service

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Reviewer Name: Jack Shawnh

Review Submission Date: 2022-12-27

Review Title: Website and app are absolute crap
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Review Description: Website and app are absolute crap. Glitchy as hell. Whether it's selecting a store, applying coupon, inputting payment, it keeps glitching and resetting. No other online shopping experience comes close. I hope they thank God every second he created noses.

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Reviewer Name: galina

Review Submission Date: 2022-12-27

Review Title: Came to the store day after Christmas
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Review Description: Came to the store day after Christmas, no prices on the soap anywhere I asked sales associates, she went to check prices and was told me it was $7.75 or $7.50It’s ridiculous to charge for soap $7.75 Since when prices went up, it’s use to be 4.75 and now it’s double Very upsetting, no wonder these stores will close their doors for ever

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Reviewer Name: Jon Kane

Review Submission Date: 2022-12-26

Review Title: I ordered a sale item online (Ocean…
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Review Description: I ordered a sale item online (Ocean mens body wash) on sale for 3 @ $3.95 each but comfirmation after I placed my order came back at 1 for $13.50. Called customer service immediately who offered a 20% coupon but refused to honor my order. This is second time I experienced this (last time they eventually refunded my money rather than fill my order). Never again.